staples.com 2 Mandy @2015-12-12 Called the customer service line to ask about return policy on video cards. After waiting on hold for half an hour I got a CSR that asked me "what's a video card?" Got put on hold again while she went to ask someone. If Staples wants to be a tech store like Best Buy they should at least have proper product knowledge (or teach CSRs to use Google). I went to an online forum to ask about Staples' return policy and got an answer in 5 min. Staples lost a $700 sale from me.