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5507 Roosevelt Boulevard, Jacksonville, FL 32244, United States

(904) 389-7010

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att.com
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If you ever relocate with AT&T be aware of the false promises, that the installation fee will be waived. In my case the AT&T did not deliver on the promise. 85% of the time you don't need a technician, just hook up the router and everything works. I tried to explain that to representative, but he insisted that they still need to send someone one out. For what??? Had he cleaned off the dust from my router that is another matter. Oh, and by the way I have been with them for over 3 years and my monthly bill miraculously has been increased from $30-$59. And they keep trying to sell me staff I don't need every time I call, when my bill is messed up. Time to switch!!!! AT&T had enough of my dollars.

att.com
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I bought the brand new Apple Phone November 7th from the AT&T wireless corporate store in Lewisville, Texas. I opened the box and connected the charger overnight Nov 9th, 2015. The phone did not charge. Took the phone back to the store and was told its not their problem, they just sold the phone as a dealer. Went to Apple Store in Stonebriar Mall, Plano Texas. Was told that I cannot just get an exchange for the phone. I have to have an appointment to see them. So I got an appointment Nov 11th to see the Tech before doing anything about my phone. Shame on Apple and AT&T, multi billion dollar companies treating their customers like that.

att.com
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Back in 2012 when I moved out on my own for the first time in Sacramento, all I needed was internet and AT&T provided me with that for only $20/month except it had to be DSL and I had to buy my own equipment. I figured it was worth it since I was only paying $20/month. Then in 2013, we had to move to Yuba City and figured I could take my equipment with me. But they told me I cannot use my DSL equipment, that they don't "do those any more". So I figured, it shouldn't be THAT bad since I've already been a customer for 1 year, they might help me out.

att.com
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My parents have used ATT for the past 30+ years and have always had problems with them. Not only do they overcharge and have all kinds of hidden fees they will also switch from paper mail to email without notice! Then you're stuck with a large bill! After calling them to let them know we never authorized them to send my bill via email... they just asked how much I wanted to pay! DO NOT GO WITH ATT!!! Horrible service you will regret it later! And who knows where their call centers are... You will not understand a word they are saying!!! STAY AWAY FROM ATT!!!

att.com
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I have had problems for the entire year of service. The wireless home phone has had static the whole time & I have had 4 visits to my home to get the internet to work. I have never been able to get the printer to work with the wireless internet. When you call customer service, no one wants to help or even care. After holdingfor 15 min, they offer no solutions & make no notes on your account when you call. I spent good money to buy their equipment which is of no good to me now. I will share my experience with everyone, so they don't get taken too.

att.com
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When I switched from another company to at&t two months ago they charged my credit card twice for the same thing. When I noticed the charge I called the company. But as usual no answer only automated system. I went back to the store and they emailed the company. And they said that they would use the extra charges for the following month's bill. But this month they charged my card again. I went back to the store and they are giving me the same crap that they will not charge me the next month. How will I believe them if they already robbed me? They don't want to return the money. They are a bunch of thieves.

att.com
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Been an AT&T customer for over 1 year. Paid all bills on time. Went to sign up for service at a 2nd location and they wanted a background check on me. Refused and told them to turn off the primary account service. They are scheduling 12 hour appointments and not showing up (happened 3 times=36 hours wasted of my time waiting for their install tech). They are continuously lying on the phone, not sending service confirmation emails are the tip-off that they have no intention of showing up to scheduled appointments (leave no paper trail philosophy).

att.com
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We had a $45 prepaid plan which included unlimited talk, text and 300MB fast internet but unlimited after that. My daughter decided to have a new handset so we went to the shop and we were told that WE HAVE to change to a contract before we are allowed to purchase a handset on monthly basis. We were told that $50 will cover all the previous services exactly the same. What lies... The contract has 300MB data and after that it charged $20 for each extra 300MB!!! We were never informed of that in the shop. The phone was set to 4G LTE which auto uses data regardless (we were never told about that). The 300MB was used up in 1 day and we were charged 2 lots of $20.

att.com
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Today I decided to cut off all of my AT&T services. I was told that just because I had paid my past due bill and my current bill that they were still justified in shutting my service off and charging me $40. I explained to them that I had been using them as a home phone company for 28 years, as a credit card company for 31 years, as a cell phone provider for 25 years and as an internet service provider for 21 years and had been paying their company faithfully every month. I said it was not right, which it isn't, to shut off my service when my account was paid up.

att.com
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I have a old flip phone and are subscribed in a $39.99A monthly minimum plan since I'm retired. According to the AT&T bill I had one 1 hour and 3 minutes intl. phone call to Australia and was charged for it $229!! Plus $43 in taxes. This was a full mistake. I have Skype and other prefix numbers where the call is free or might have cost $2. After several calls to AT&T supervisors they never adjusted it, or returned the $ amount charged in automatic payment.

att.com
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So I decide to switch wireless carriers and save $100 per month. I have a 6 yr-old phone, not under contract, and owe nothing on my service. Problem is that it is still locked into AT&T. I call customer service and answer 20 questions then they tell me to go online and fill out request form. I do that and then had to wait for a test message. I get the test message and have to click to verify that I made the request to unlock. Was told I would have to wait for the code. Got a message that the account holder information I provided didn't match their records. Geeeeeez. I was a customer for over 20 yrs before they decided to rape me. #AT&Twirelesssucks.

att.com
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We had an account with At&T for 12 years. In the store not long ago they offered to consolidate the AT&T bill with DirecTV bill. (BIG MISTAKE). To save $10 a month we have been through a month of hell. For no reason the phone service to three phones got cut off. We got the phones back on and the next week all the phones and the DirecTV got cut off for no obvious reason. We got passed from office to office and no one could figure out what happened. Finally the account holder was told she owed $271 (she didn't), but paid the money to get the account reinstated. She was told that we had to go to a store to reconnect. When we went to the store they said the account was cancelled and although they tried to help us, they called "tech support" and after an hour the person at tech support hung up on their own co-worker at the store.

att.com
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Long story short - my phone was not charging. Called to get it replaced. They sent it to me. I sent broken one back. They told me that they didn't receive and could not track. I called everyday for a week solid. They put a charge of $485 for device on bill. I called again today. Told yes they received. Its in their possession but will not take the charge off my bill of 485.00 because it was late getting returned. I got email of a 14 day return policy on 9/8. The old phone was properly returned on 9/9/15 and it was scanned in by ups and AT&T. Received that alert also on 9/9 as the warranty dept gentleman told us it would be ok. (AT&T the supervisor now saying have to pay the 485.00 and no we do not get the device back. Why should I have to pay for a phone I DO NOT HAVE? If don't pay phone service will be disconnected. Poor business practices. I will be filing a complaint on live tv news in RE to this matter tomorrow and will make sure it gets cleared up ASAP.

att.com
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AT&T sucks. I just called customer service to let them know I sent in my payment. Then it's not enough and said I would still be canceled. They are jerks there. The owner is a very greedy person. My service was so high I was told a different price when I set up my service then I got my bill and it was almost $300. Crazy! ** AT&T. My family is canceling their service with them too and moving our service to Dish. AT&T does not keep up good customer service or work with customers. They rip people off. They should be sued.

att.com
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I have been with AT&T for 7 years. I bought the iPhone 5S at full price so I can unlock it and use it for my business when I go overseas. They only offer insurance after unlocking. My phone was dropped off my hand. I had to send it back and get another phone from the only insurance company they offer. 5 month later that screen came out. Went to Apple store. They cannot touch it because the phone that I got have aftermarket screen. Now after paying nearly $700 and 20% on my new device 6s and being with AT&T as a loyalty customer for 7 years, they want to charge me another $ 549 so I can unlock. I also spoke with Apple and they said all the phones comes unlock. Thank AT&T for keeping the loyal customer. I am going with Verizon. Their phone is already unlocked.

att.com
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We recently inherited a home in metro Denver. We cannot make a phone call, send a text message or call 911 from anywhere inside our home. I contacted AT&T and they said it was our problem and the only way to fix it was to purchase a special piece of equipment from them and pay a monthly fee to use it. We have to pay more money to use our cell phones? Our monthly bill is already outrageous. We have 2 lines, with very low data use and pay $150.00 + monthly. The Denver Police Department said AT&T has to provide us with 911 service. AT&T said the DPD did not know what they were talking about.

att.com
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My mother and I have had a family plan since 1999. I lost my phone one year ago. I was told on several occasions that in November 2015 I would be eligible for a new phone. I was in town the last week of October and called AT&T to see if I could get it a couple of weeks early and the rep said not without paying for it out of pocket or having it added to our bill to pay over time. So I decided to just keep waiting until mid-November. My mother had a problem with her phone after that call and took it to AT&T store. The sales rep told her that in November I would not be getting a new phone because they do not offer that program anymore. She paid $1,200 for two phones. Later that day I came in town and said there is no way we are doing business with them anymore. They have been telling me on several occasions that I will get a free upgrade in November. We have also been paying $130 per month.

att.com
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I detest you the most of any AT&T. Your lack of drive, your lack of skills in customer relation have torn to shreds one of the past's greatest communications company. The generation of "I don't knows" or "I can't" have made retail transactions a horrid experience. You are paving the way to a future of automation. Killing jobs for not just yourself but for many others as well. Management holds a stake in this as well. Either stop trying to excel in technology so quickly or create better job training so your employees have an actual clue to what they are doing. I do not use the word hate often but I have been let down more and more each time. It is completely inexcusable for you to destroy faith in your consumers. You tear at the foundation your predecessors worked so hard to build. I am not exaggerating when I say you disgust me. Employees have become ignorant in what value means, not only to potential consumers but most importantly to your current ones.

att.com
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AT&T is a HUGE joke, it seems like every month they are making changes to what they are doing, not notifying customers of bill date changes and when making payment arrangements and cancelling it because you've paid a week prior you are still required to pay whatever balance remains plus whatever else is due. The company only wants money, money, money! My bill is never the same rate monthly, it's always fluctuating because of "changes" made last month, and then the reception is poor, I can never get a signal, U-verse is a joke!! If you are considering switching to AT&T, PLEASE DON'T! The customer service reps can never help you either, they always refer to online access and make you figure things out yourself. Whose bill goes from 350 one month to 455 the next???

att.com
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I am fuming... I've been a loyal customer of AT&T for over 15 years. I chose to upgrade to an iPhone 6, but didn't want to go through the NEXT Plan. I attempted to pay the upfront fee of ($200.00) for a 2 year agreement via online but couldn't process the order. I telephoned AT&T and processed the order with a customer service rep with the understanding I had a two year agreement and my bill would remain the same. Well, I received my bill and on it was a fee for an installment of 28 payments for 16.25 to be added to my monthly bill. When I inquired about my bill, I was told I was placed on the next plan and am responsible for the remaining balance ($456.92) for the device. This is not what I was told when I upgraded my device. After being one the telephone with AT&T CSR trying to resolve this issue, I was told, "I'm sorry you were not told this when you upgraded and it is over 14 days so you can't cancel your agreement".

att.com
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After 10 years of being a loyal customer of AT&T I am completely frustrated with the service I am NOT RECEIVING!!! And the run around from Customer Service!!! I am self-employed and use AT&T as my service carrier. I am not able to use my data while I am at work, nor am I able to access my voice mail messages. I have constant dropped calls and it is difficult for people to talk with me or for them to hear me while on a phone conversation. I have lost business because of this lack of service from AT&T. I have contacted the AT&T Service department numerous times, spent HOURS with them, have reset my phone over and over... Have purchased a new phone which reset my contract (Cost me more $$$) I have talked to technicians which have told me that they can't do anything for me and they set me up with a case worker and engineer...

att.com
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We purchased a contract with AT&T for TV and internet. We had no service about as often as we had service. I complained and received a couple free months, but the trend never changed. It simply did not work reliably. After one year we dropped AT&T and went with Dish network, which has provided uninterrupted service and excellent customer service. In comparison, we still have AT&T for internet and it is constantly slow or unavailable. When we call for assistance we get put thru to some place in India with people we cannot understand and who do not have a working knowledge of the system. The man I spoke with assured me he was personally going to call someone (I couldn’t understand) and make sure that our service was back online by a certain date. He promised he would call me when he got everything taken care of.

att.com
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AT&T has a way of making everything work in their favor. Had a cell phone, bill 43$. Was told I had to drive to a store to pay the bill. I said I would mail it. By the time I went and got money order they shut my phone down. Was told I broke contract and bill went to 459.00. They broke contract, not me. Now my DSL service, started out at 14.95 a month for high-speed internet, unlimited. All of a sudden I start getting bills for using too many megabits. Bill was never what it was suppose to be, over charged constantly. Phone call after phone call with promises but nothing ever happened. Told them to shut it down after more than five years of **. Paid my bill at that time, already received another bill for over 100$. These people and this company needs to be investigated for fraud. They do anything they want. Who regulates what they can do? They live to ruin people's credit.

att.com
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I have been a customer for nearly 20 years and today's experience is exactly why AT&T can no longer even have my phone service! I have been complaining about not receiving my bill for three months only to return home to learn that the service has been interrupted. I held for 32 minutes and then went online for a resolve and received confirmation that the service would be restored "shortly." That was three days ago so then I called today I was told that wasn't the case, it must have been a mistake online. I asked for a manager and was told that they're all in a meeting but one will call you back in two hours. I called back after three, and canceled the service and was told goodbye. Done.

att.com
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When my husband renewed a new contract, our TV connection started to get disconnected many times. It's really frustrating since this is the only time that we've experienced this type of poor service ever!! Calling with customer service is time consuming and I am very very disappointed with their service.

att.com
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Have spent hours since changing from U-verse TV to DirecTV, and changing to wireless home phone. They did not get much right, charged me for TV even though I had DirecTV, so much else. Now hours spent trying to reset my online account with their agents and still cannot access my account even though the agent says my ID and I put that in and it says it is not right and even after they gave me a new password. Nothing works, just saying. Beware of AT&T and check your charges.

att.com
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I was told as new customer I would get Sunday ticket. I was also told I would get 400.00 in prepaid cards. Nothing. It has been a nightmare.

att.com
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I live in Pensacola, Fl and my wife and I were at the AT&T wireless store on the corner of Bayou Blvd. and 9th Ave. Upon arrival the greeter opens the door, writes our name down and looks up our account, and puts in the wait queue. While waiting we are browsing the new phones and my wife wanted an iPhone and I was willing to go cheap so she could get what she wanted. She is, of course, non-tech savvy at all and while looking at the new iPhone 6 unplugs the USB cord (and yes she does know what that is) and the alarm system goes off. Person after person come look at it and we are embarrassed of course, then one comments it was already broken and after several minutes they stopped the alarming and fixed what should have been fixed already. Already red-faced, we can let that go. We continue to wait and look around.

att.com
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On October 23, 2015 I needed to update a credit card for automatic bill pay associated with a data plan for an iPad. Repeated attempts to sign in via the iPad were unsuccessful, necessitating that I go to an AT&T store. Once there I discovered that AT&T had completely incorrectly set up the accounts. I had previously purchased a newer iPad (an iPad Air) and gave my older iPad (iPad 2) to my boyfriend. We both went to an AT&T store to create a new account. My account (with the then iPad 2) had unlimited data - which is now not offered but I had been grandfathered in when they discontinued that plan. We requested that this data plan be switched to the upgraded iPad Air and the older iPad 2 have a plan with 3 gig of data associated with it. Both devices should have been on the same account.

att.com
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When I purchased my new iPhone 6 last year my unlimited data plan was removed and taken away. I've been fuming ever since. I was grandfathered in and was a long time customer. I don't understand this. I want it back!!! Some people I know still have their plan. Mine is gone.

att.com
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Called the 1st time over 2 years ago to get internet service. Was told then they would have to check and they said to sing up on their web site, which I did. I called last year and was told we don't have service in your area and they couldn't tell me anything else other than I would get a call from a tech, never did. Called a few months ago and was told they do have service and a tech would call back and never received any call at all from a tech nor anyone from AT&T. I just got off the phone after being hung up by a customer service rep and then called back and was transferred 4 times at least as they didn't know where to transfer me to and still gave me the run around and gave really no help at all. It looks as if they really don't want any more customers even though there are some customers in our neighborhood and I see their truck going to other neighbors. They really have such bad customer service.

att.com
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When AT&T solicited me to 'update' my internet with them via fiber-optics new to our neighborhood, I bit and signed up, purchasing a compatible modem. This summer, I had connection issues and, after a short 'test', they said they would have to replace my modem. They sent the same type modem and I returned theirs. Later, I find they replaced my purchased modem with a leased modem, increasing my rate $7.00 per month. When I called to complain that I was not informed of that, they credited back $7.00 and, because I'm such a loyal sucker customer they gave me a "free internet speed" upgrade. That, as it turns out, was a promotion that is free for six months, then it's a $5.00 per month increase.

att.com
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So far I waited all day Fri... was to be 12-4. I called at 4. O.O... They pushed to Saturday expected 8-12 am... On Saturday about 9 I received an AT&T message with expected time of 4-8 pm then I waited Saturday... all day without another word. Is now 10 Pm Saturday and have no idea when or if I will get this repair. I am feeling very bitter about being treated this way. Absolutely no consideration for my time or the fact that I was stuck at home waiting. I will dump AT&T at the very first opportunity.

att.com
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I have never been through such crap in my life. I would rather not have a TV if I had to have Uverse. The service went out 2 or 15 times a day. I had 7 service calls all different guys and it could not be fixed. It went out 10 times in one day. I damn near had a stroke from being so MAD. We're not through yet. I returned the equipment (that 's a stretch calling it equipment). They billed me for it and I went back to my other company and they sent me a bill for my freaking Uverse.

att.com
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Last year I renewed my contract with AT&T for TV and computer. This was handled by phone. It took 4-5 months to get my monthly bill resolved. I was repeatedly told things that were untrue by their employees. Finally my bill was resolved. On 11/9/15, I called for my renewal on upcoming year. I spoke with Miguel who told me he could decrease my bill by $10 per month with same plan because of a promotion. I warned him that I wanted to be certain this was correct because of all the issues of last renewal. He assured me it was.

att.com
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I will make this short. I can't even type this review without receiving considerable amounts of lag. I pay for 6mbs down, but I get 0.52mbs down instead. Thats all I think I need to say.

att.com
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We have had AT&T U-Verse for a few years mainly due to the fact that there are no other providers in our neighborhood. Our signal has always been patchy. Sometimes we lose connectivity for days at a time. When we talk to AT&T all they do is send a technician the next day to replace our modem. That usually lasts for about a week. Then repeat. I've lived in several countries around the world and I have never experienced internet connectivity problems worse than when I am in Los Angeles!

att.com
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I've been a Uverse customer for nearly 5 years. The install took 4 different visits before getting it right, but was pleased with the service. I'm now experiencing equipment issues, outside and inside but AT&T will not update any of it. I now have had service out again, on Monday and it's been over 48 hours with no service tech showing up. The service tech was suppose to come between 12-4 on Tuesday, but here it is Wednesday at 3 pm and still no service tech has shown up. Multiple calls to support, but they really do not care at all about what you're feeling or the pain it's caused.

att.com
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When I signed up to U-Verse I purchased the modem so I did not have to lease. Few year in, they started charging me to lease the modem. I called and they could not take the charge off. So they reimburse me every year and give me promotion. 3 or 4 years of doing it every year gets a bit annoying but getting some promotion so ok. This time I get to promotion and the lady told me it was not a lease fee but a "insurance" fee. I told her that "Why am I being charged for insurance on my own equipment when I did not ask for it and you cannot take it off?" She told me that it is like car insurance. Everyone need to have it and if the modem broke they would just replace it. I asked "What is the difference between lease then??" I had enough and cancelled the service.

att.com
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Why in the world do I have to reset my received four stupid times a day. We call you about it and you never attempt to send someone over, neither do you suggest any other solution than "just restart it". This u-verse thing is a disappointment.

att.com
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Worse company ever. I pay for 28 mbps and barely every reach that speed. At night it is impossible to get over 10 mpbs. Oh, I can't forget about how the internet drops for about 3 minutes about 5 times a day. And when watching TV it uses 6 mbps!! Why does the TV need internet?! TV also shuts down when the internet goes down. Would not put this POS on my worse enemy.

att.com
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I have been waiting for years to get AT&T U-verse in my area and I even signed up to be notified when U-verse was available for my home. I finally got the email saying U-verse was in my area. I went online and found a special going on, so I signed up to get U-verse. However it didn't go as smooth as I had hoped. The first appointment, the technician comes out and after surveying my house and it's location said we were too far (6000 feet) to get U-verse. Later that day, I get a phone call saying that a technician would be out to attempt to "bond" the line so we can get U-verse. On the second appointment in the morning, the technician came out and had no idea of the background. When informed, he did a good job getting the outside connections hooked up and ensured that he had a stable signal.

att.com
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I have had AT&T for over a year. The companies tries to get you there with specials. I had to make numerous calls to billing to get the stated price. First of all, every third month, when your 12 months is up it's in small print, on the second or third page of your bill then your bill doubles. You try to get a better price, but can't because you're not a new customer. They want to charge a mint for the same equipment you used all year. This company's service and billing is the worst out of the three cable companies I have dealt with, WOW and TWC. All three companies give a price break for new sign ups, but NOT A THING for RETENTION. They make you jump cable companies for the year offer...

att.com
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We've had AT&T U-verse internet for 6 days and it has been the worst service we have ever had. Our internet is not discoverable 75% of the time and when it is, it doesn't pick up our WiFi. The small window of time it does work, it's very slow and goes in and out constantly and we have the highest megabytes they offer. Trying to cancel the horrible service.

att.com
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We signed up in store to transport our U-verse service. Wound up with a $600 bill. We have spent 7 hours trying to resolve this issue. People we speak to at AT&T say they have taken care of it but cost never goes away. We found out we were also assigned a second land line along with our wireless number. We ask to speak with a manager and were told we will be called back but never get called. We have searched for an ombudsman at your company but are referenced back to customer service. No one has the power to resolve issues. It would be nice to get the issue.

att.com
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Well, we are a cheapo married couple and decided to go with AT&T internet as it seems to be the only provider around here. Bottom line is it sucks. I just love constantly seeing the little blinking light going off on the router, meaning the internet is sucking. Our internet package speed is at least supposed to be able to stream, and to be honest it can barely do that. We've had the customer service vans out to the house a few times. They're big on placing orange cones around the vans. DANGER! VAN ALERT! They poke and prod at the little gray box on the side of the house and then walk around in the basement, examining the wires. "Not a problem with the cables/box/router," they say. Must be an issue with the signal coming in "from the station."

att.com
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This all started with an AT&T representative knocked on the door and said he can give better deal for better price of what we have currently. He told us a bunch of lies and made me sign the papers. I signed the papers without reading them every line. MY first mistake and shame on the representative for lying. He said we will be getting triple play with internet, TV and phone. But when the technician arrived on the day, he only installed TV and internet.

att.com
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I called to add a channel (Showtime) and within 24 hours my internet, tv and phone were all down. Had to wait three days to get a technician to my house. He was there for three hours and confirmed that the person who added my service screwed up. But that was after I was on the phone for a total of four hours with technicians and supervisors trying to reboot and retest everything. Everything was finally up and running and I could now get my new channel Neil today. Down again.

att.com
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I previously had broadband and never had any problems. I called to move my service and they had this great Uverse service at my new address. I hesitatingly agreed since they wouldn't offer me any info on broadband. It took forever for AT&T to come out and install the service. It has been a month now and my internet still doesn't work. I've had to take off work multiple times to meet a technician and they haven't gotten it fixed yet. After today I plan to move my internet somewhere else along with four cell phone lines. This "great" new service has caused undue stress since I have been unable to work on my school work.

att.com
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Both Internet and cable went out. Spent nearly an hour on the phone with customer service. Technician was scheduled for a service call but never came out nor did anyone let me know that they wouldn't make it. Also, billing errors have been an issue.

att.com
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If someone is trying to buy the AT&T Uverse, my huge suggestion is not to. I am on AT&T 18 mbps max + and it's never ever 18 Mbps. They always blame it on phones and other devices. They never take the blame. I have called so many times to fix the issue that I know by heart what they are going to say. So disappointing. Canceling this Friday going for some other internet provider. I will never ever deal with AT&T in my life.

att.com
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I have Uverse (U300 + high speed internet) for about 4 years. Everything was ok and it was decent and not the best for sure. Until 4 month ago my internet stopped working and I called like thousands of times. Some agent don't show up and others have no idea what they are doing. My internet have not been working correctly and still so slow and keep disconnecting. I pay 135 dollars a month for a horrific service and I just got a bill saying that "Your promotion expired and now you have to pay 169 a month plus taxes and fees which total will be around 180".

att.com
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Our internet ALWAYS drop, or doesn't work, or we have to constantly restart everything. We call but YOU make it out to be our problem, no yalls damn equipment sucks, and y'all have been out here I don't know how many times to fix it but it NEVER GETS FIXED. We are always calling about the same thing. I'm sick and tired of this bs, and when we call you talk to us like we are stupid, or just hang up on us when we ask to speak to a manager. Some customer service you have huh. We called you guys twice in a 2 week time span for the same damn issue. Your guy came out on Thursday to fix our internet, and then we called you like two days later and all your customer service said to us was that we would have to wait a week before someone could get to us. I will NEVER recommend your service to anyone ever. I shouldn't have to use my data instead of my wifi when I'm home, but since our internet sucks now that we switched to you guys, that's what I have to do. I can't wait for the contract to be up.

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We moved into an apartment in July. The complex requires that we use AT&T Uverse. We had it installed on 7/10. Since that time, we have had technicians out 3 times. I have been told that we don't have to pay for service calls within the first 90 days of service. Why in the world would I have to pay for something that is not my problem. The TV and internet keeps freezing up and going out. It happens all the time! It is the WORST service I have ever had. Ever. I do not recommend!!

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I had service installed for TV, Internet, and phone over 40 days ago. Since day one, it has been bad service. The internet drops all day. The phone is sometimes garbled and drops the call. The TV programming freezes, stood working or does not allow you to watch on demand, recordings or movies. I have made over 30 calls and had over 12 techs to my house. It is still down today. I have never had a manager contact or come to the house. They don't have a way for the customer to escalate an issue. They blame each other for doing something wrong in the prior tech. No one has answers or even cares. The worst in customer's service. If you have an issue you get the feign concern and apathy. But, there is no action, no results, and no follow-up. AT&T has done one thing very well. They can the best fake customer service in the world. They don't answer to anyone. They truly have disdain for their customers.

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I'm appalled that AT&T is able to profit from its business with such poor service. A rather nice sales representative came to our door and gave us a great deal for Uverse, promising that, even with HBO and Starz, our monthly price, cheaper than our current subscription to Brighthouse without any movie channels, was locked in for life. So we scheduled the date to have it installed in our home. We received a few confirmation calls and emails throughout the week, in which AT&T verified the date and time, as well as our address. They also informed us that the technician would call us 30 minutes before he would arrive. My wife took a half day off of work in order to be home for the technician, but he never showed up. No call or anything. My wife called AT&T, and the representative told us that the technician left a comment on the paperwork that there was no house located at the address given. This is a downright lie.

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First why is it I ask for service in the USA, I pay with US bills, I live in the US, but I have to talk to someone who is in ASIA? Then when I tell them to transfer me to the USA so I can speak to an AMERICAN they go around the issue and tell me they are the only ones who can help me in this matter. AT&T only has customers because they are a MONOPOLY!!!! Consumers should have the right to choose another company to deal with and perhaps if AT&T had some true competition they would stop sending work overseas and keep it local so we would be have better customer service. Second, AT&T customer service (OVERSEAS) are ignorant (to say the least). They go around a circle and never help.

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I switched from U-Verse over to Charter and I love the charter service. When I switched over I thought my troubles with U-Verse were over but I was wrong. I admit some of it my fault. I got used to things happening automatically. Here's what happened: We had U-Verse for about 2 months before I had to call and have someone come and replace the modem/router. And this happened again the next month. I decided to just cancel the service. I had the home phone service and U-Verse through the same line. I switched to Charter and ported my number. Last time I did this, the company automatically cancelled my service.

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Service tech comes and says no problem outside and inside tech is on his way! 2 1/2 hrs later no tech. Call AT&T and tell me one will not be coming and need to reschedule! 2 days of waiting on them sounds too much like Comcast. I have talked to at least 12 people with some from Asia and I hang up on them but no one knows anything. Goodbye AT&T! Don't use them. They suck!

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I have now had four horrible experiences with AT&T. They make unscheduled visits, make inappropriate phone calls, show up for upgrades I didn't order, CSR's can never answer questions over the phone, they never wear identification, etc. etc. etc.

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5
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With all the cell phone companies and plans out there, I just wanted to put in a good word for AT&T's Go Phone. I don't need a lot of minutes or data, just for calling home or saying I'll be late. I've used the Go Phone for many years and no complaints. It only costs $25 every other month. Other people complain that they don't have coverage in certain areas but my phone can always make the call.

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Attempted to bundle statements: Failed Attempted to transfer phone # from Charter to ATT: FailedAttempted to sign up for internet account: Failed It said I was not primary account holder. God help me but I cannot help but dislike ATTIts "Screw the customer". Profit for the stock.Roy Price

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My story is too long with AT &T.I am trying to subscribe for a product since 28th April 2014. Today is 17th July 2014 is the first day I got the right piece of information.I got mixed and confused information. The representatives gave me 3 different prices about the same product! Never call back about that needed product (office at hand). Once I got direct contact with office at hand representative, things became much easier, but again she (the contact person at office at hand) went silent, no replies to my endless emails, no replies or call back to my voice messages. I was so desperate and called at least 3 times a day for a week to get hold on her but no sign just answer machine. When I visited AT & T store they informed me that they can't help me with that I must continue trying and gave me a number which I called and spent fun time with the answer machine trying to get help. Finally Ray Mart ( at office at hand) made my task so easy today 17th July after almost 2 and half months being teared apart between the store drop in and the endless phone calls that never been returned.

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Why wont you unlock my iPhone!!!!!

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I just discovered this website from another company I hired so I am posting a review on AT&T since they knocked my cell phone bill down by 30% after I had an issue with my service. 5 stars review!!! Chris was the Valencia store rep that helped me. He was great. I almost went to the Bakersfield store.

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They say that a supervisor will call you and schedule a phone call but do not call.They do not disclose their full charges at activation at the store and then they try and scam you. They say they will give you credits to try and entice you to sign up but then they do notThey want you to pay even though service is not activeCustomer service never picks up the phone - scammersIn short another example of an American scamming companyAlso service is pretty slow

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I'm a little shocked about the other reviews. I signed up for AT&T's UVerse and Internet package six months ago because I desperately needed the internet in my new place (I work from home). I thought it would take days for them to come, because that's what I had been told, but within hours, an AT&T rep was knocking on my door. He set up my connection in an hour and was gone. Two months ago, my phone plan with Sprint was up, and I decided to go with AT&T this time around. I am not disappointed. When my first bill game, I was curious as to why I had pro-rated charges. I called the customer service center, and the guy who answered patiently went through all the charges with me. Not only did I get a clear understanding of my bill, but he dropped the pro-rated charges because I had not been informed of them. Best of all? Unlike with Sprint, I get service everywhere! I can finally have a conversation with my mom/sister/boyfriend while in my livingroom, in bed or even out in the country!

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Whats up with that!

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Signed up for AT&T Internet. They missed the first appointment, no call, no show. After 2 weeks, 5 technicians to my home and 2 calls a day to support, I barely had 2 MB service of the 6 MB promised. It also stopped working at least once a day. Now, 3 months later I am still waiting for a refund of the Modem I returned, and still have a wire across my driveway that they never came back to bury (as promised).

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Signed up with them for U-Verse 18MB/s at $40 per month. When the first bill came it was $55 a month, and even after calling them they said the lowest they could go was $45 a month. They refused to honor the price I was originally given. Would advice users to stay away from this company.

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5
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AT&T is an amazing company that has helped me reach my business goals, that would not be possible otherwise. Don't listen to these other people who are just crazy about T-Mobile, Verizon (etc). Go with a network to you can trust. "AT&T Rethink Possible"

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I made a deposit of 50 dollars over six months ago and ended service with company because they told me it would take a month to hookup my phone service.They also said a check would be mailed to me. Yet to see this check as of 4-3-10. Also filed with the Better Business and still no response.

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AT&T has horrible customer service I've been with them for years havent dealt with the issues I've had until now. I don't recommend anybody to go to them unless they want to be screwed over in the end. Never again!

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I sadly regret to state that I'm an AT&T customer. Moreover, if you would have asked me some years ago I would have stated that I was proud to be a customer of AT&T; it's funny because I had been with them since they were singular wireless, but back to my review. It's been over two months but I've been battling with over crazy stuff; it all started over the fact that they decided to take it upon themselves to change my billing date without proper notification. Needless to say, when I called and asked what was going on; they told me that they were sorry, it would be ok, I was a valued customer, and that they would change it back to the way it was.... Consequently, I had no idea that it would be at my expense, so month one goes by and I think I'm ok.... But what I would face next would enrage even the calmest person. Month two, or today rather I receive an email informing me that I am once again part due and that I own a past due balance of 121.00.... Now just sit and think to yourself, how you would have taken it?????? I calm and thinking; maybe it's just some crazy mistake but booooyyyyy, was I wrong!!!!!!!! Not only did they try to rob me out of my hard earned money, when I called to discuss the problem with them, they tried to say that I didn't pay them all of what I owed on my bill.... So at that point I asked to speak with a supervisor and went on line and pulled up my bank statements , thinking it's going to be okay, they'll straighten it out!!!!! Nevertheless, once again I was wrong, what I would endure next ladies and gentlemen would have even you stand up and raise your voice to be indignant and grab this incompetent woman/thing by her collar and tell her about herself!!!!!!!!!!! I begin to explain to her as to how unhappy I was with their services and that I know for share that I did owe them anything because I am looking at very payment made by me to them, I had reference numbers and all.... Then she proceeded to yell at me over talking me and all; that yes I did owe them, it's on my bill, if I recently received any extra charges it was my fault, and that I shouldn't have changed my billing date back to the way it was.... She then continued, bank statements and reference numbers mean nothing, only what they bill me and if I didn't like it, it was tough, it was my fault, and she will talk to me whenever I'm ready to become more understanding of my bill; next hanging up the phone on me....... Yes ladies and gentlemen you are reading this review correctly, I was so angry I could have snatched all of the life outta that woman!!!!!!!!!! Lastly when I called back no one could identify her, I asked for the number to their corporate office and I was told that there was no way to reach their corporate office, that they would handle it and pass on the information, ohhh and by the way, I still owe them and, it's my fault not theirs and every customers billing date was changed, so that's, that, but they hope they were able to resolve all of my issues today!!!!!! Please anyone reading this review before actively becoming an AT&T member I urge you to think long and hard of the mistake you would be making......

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DO NOT BECOME AN AT&T CUSTOMER!! this company has lousy customer service and doesn't care about their customers. they tell you one thing and then charge you for another. the coverage area has gotten worse every year that I have been with them. I was a customer for 8yrs and have been on a month to month contract for the last 6. when I cancelled my service, they charged me a $105 early termination fee and said that one of my five lines was put on to a 2yr contract and that there was nothing they could do about it. my recommendation is stay away from this company and if its too late, get out while you can!.

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I actually had a good experience via chat - I neglected to buy an international data package when in Canada for a U2 concert a few weeks ago. I thought i was being careful, but apparently I used a lot of data, and was charged $138 for that 24 hour period on the network up there. I contacted AT&T Wireless via chat to see if there was anything I could do...after the fact. After I little negotiation, I got a $60 credit - not free - but a pretty good result for a 20 minute chat session while sitting at my desk. Most reviews on RR.com are gripe sessions, i thought I would add a positive experience.

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AT&T is the worst service provider that ever existed. I've supported their services for years as an IT specialist. There isn't a service that AT&T offers that isn't a flat out ripoff, especially their wireless cellphone service. I've used their wireless cell phone service for 4 months now and I can't believe all the charges they tack on to my account. 3 questionable services fee every single month. Last month my bill was over $300 and I didn't even use up my minutes. My bill is ALWAYS nearly double what I purchased when I signed up. They get you so bad on fees and service charges you end up paying more then 80%-100% more than you should. Their terrible service doesn't compare to other providers. They are the worst company I've ever supported in IT and THEIR customer support is the absolute worst I've ever seen anywhere and I'm a service provider myself and I understand the difference between competence and incompetent support techs. I've spent alot of time on the phone with their tech support. These guys take the cake. If you question anything I'm saying, answer 1 question.. .is your cell phone bill far over the amount you understood it was going to be when you signed up.

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I wouldn't even give them 1 star. Save yourself the trouble and go to a different wireless company. Customer service at the Culpeper store is awful. I had a worker there tell me she did not care if I switched back to Verizon. I then, had my phone broken for a month and received my bill where they charged me MORE for data. How can I use more data when my phone doesn't even work? I could go on and on.

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I have never experienced more trouble in my life with a business. If you love hassles, scams, reluctance, blatancy, ignorance, you'll absolutely love this foul company. Ill give you my most recent try to get something similar out of AT&T's service line, with no success. All they want is for you to pay money. Recently I got an LG G3 from AT&T brand new, and not even a month later, its riddled with problems, due to AT&T's poor android developers. I had to do a factory reset today, but a bug in their coding lead it to erase THE ENTIRE OPERATING SYSTEM. I contact them and they give their kind way of saying f*** off over the phone, after i explained this to them, and stated it was still under manufacture warranty. After going through literally 20 different representatives, my call was disconnected. I'm now here trying to fix my advanced paperweight with no help whatsoever.

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AT&T has predatory practices and policies. My fiancee and I went into an AT&T store 2 days ago to sign up for the Next24 plan with new Samsung Galaxy 6 Active phones. I was primary on the account because we used a discount from my work. My fiancee traded in his Samsung Galaxy 4 phone for the $200 credit. We sign, everything seems ok, and we leave.We get home and discover the phone quality service is poor. My fiancee decides it's too bad for him and he wants to return his phone. AT&T said we had 14 days to return, so it should be ok. He calls the next morning. The salesmen says the manager can authorize a return of his Samsung Galaxy 4 phone and that the manager will call him back. He doesn't. My fiancee calls again, but the manager is in a meeting. We decide to just go to the store.Once we get there - less than 24 hours after we traded in the Galaxy 4 phone - the store says they don't have the phone anymore. They have already sold it and shipped it out. Apparently since I was the primary on the account, I signed a document saying AT&T gets to keep my fiancee's phone no matter what, no grace period.We weren't happy about losing the phone, but figured there was nothing to be done since it was already sold. Fine, AT&T can transfer the credit to my line (at this point I was still keeping my phone & line) or compensate us for the phone. They refused to do either. They made us call corporate to sort it out. We sat in the store for over an hour on hold with corporate. They told us the store had to help us. The store said corporate had to help us. In the end, no one helped us. They kept my fiancee's phone without compensating us in any way. We were AT&T customers less than 24 hours and this is how we were treated. In my book, it is called stealing to take someone's property and not compensate them in some way. AT&T stole my fiancee's phone. We are now both canceling our services with them and still very much in shock that this happened. How can a company justify taking property and not giving compensation for it?

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At&T is the WORST internet service provider by far. You can't even imagine the frustration and stress they will cause you. DO NOT ever sign up for their services. You can't ever even get a hold of them for anything. I cancelled my service and then they sent me a bill, which never showed up and then ended up charging me a late fee on top of that because my bill never arrived in the mail. Are you serious? What a joke of a company.

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Do not use ATT. They allow people to fraudulently open accounts. 10 years later these people hit my account with any previous notification.

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How difficult it was to procure a new iPhone has been MIND-BLOWING. I was given the absolute runaround in myriad ways by every customer service rep I talked to. It began with the woman in a Los Angeles AT&T store, who was astoundingly unclear about how to renew my two-year contract (she didn't even tell me it was possible to do online), sending me on a wild goose. I ended up ordering a new phone from a shockingly inadequate chat agent who sent the package to the wrong name, despite my having explicitly updated the shipping information, never sent me a shipping confirmation, and failed to tell me a signature would be required upon delivery, putting me in a near-impossible situation. I also had an exchange with a different, even more impossible chat agent who simply could not wrap her head around what I meant when I asked her to send me my tracking number. I'm horrified by how difficult this process has been. Purchasing things in the 21st Century shouldn't be anywhere near this harrowing.

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AT&T had a sale on an item, so I bought it as it was a good deal. Several hours later they cancelled my order (and from the looks of it several other people's) and had the gall to blame me for giving them invalid information. However, my name, address, and credit card information are all valid.Thanks for mining my personal data, AT&T. Way to own up."

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Att offers a promotions gets customers to order it and then Att decides to cancel orders for ridiculous reasons - this time they stated "Unfortunately, we are unable to verify your identity or run a credit check because the personal information that was provided does not match the information that is on file with the credit bureau. For your protection, your order has been canceled." I know my contact were correct. I checked 3 times! This is just their way of false advertising to gain some traffic on their site! RIDICULOUS!

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I ordered a LG G Watch from AT&T.com. They have plenty of the watch in stock and they cancelled hours later. Here is their message."Unfortunately, we are unable to verify your identity or run a credit check because the personal information that was provided does not match the information that is on file with the credit bureau. For your protection, your order has been canceled."Are you serious????? I am a AT&T Customer and have been for 12 years. I pay my AT&T bill with the same card I paid for the watch. And the AT&T statement matches the shipping and billing address on the card. I think they let you place order and then they cancel the orders to obtain credit card information. They false advertise and scam credit card information.AT&T is a horrible company. I will never shop there again.

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Cancelled an order for no reason.This is not the first time this has happened with AT&T.Avoid at all costs.

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I would have never imagined in my wildest dreams that I would be as disappointed and dissatisfied as a consumer with ANY business as I have been with AT&T. I have had issues from the time of my contract inception in December, and have called at least 10-20 times a month since to address billing errors and discrepancies, service failures and even dishonest statements that were presented by AT&T representatives. Will explain the dishonesty, rudeness, service issues and manipulation with a few of the anecdotes that I've come along with my 4 month experience with AT&T:

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COLUMBIA, SOUTH CAROLINA -- I've been with AT&T for 6 years now. It all started when I got sick and tired of paying BellSouth $30 for dial up access through AOL. When I moved to a new house I accidentally dropped my desktop computer's CPU and broke beyond repair. I already thought about high speed internet before, but my old computer couldn't handle it so when I got my new one I did decide to look into it. AT&T seem like the best price for the best speed, so that's when I signed up and the nightmare begins.

att.com
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OVIEDO, FLORIDA -- I am writing regarding the above number associated with the "free" hot spot I was practically forced to take home with me when I upgraded from my trustworthy flip phone to the Samsung Galaxy S4 last summer.

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I am writing this email to illustrate the events that have taken place with AT&T since November of 2009. In November of 2009 I decided to change my internet service provider to AT&T for a few reasons. AT&T costs less than my previous provider. I could take advantage of the "€œBundle Package" which would bundle the two costs of my internet service and cell phone service and I would receive a 10% discount on the bill.

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I worked for a federal law enforcement agency and some of the thing I have used against AT&T was to find out if you live in a two party or a one party notification state and record their phone calls when you deal with them and over the phone. Always get the full name of the party on tape. Always make them give you an estimated cost of the services each time you enter in to a new agreement with.

att.com
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METRO ATLANTA, GEORGIA -- Like most people, I've dealt with AT&T on and off for over forty years as a residential customer. After numerous complaints about my internet service, and time consumed with tech, unplugging and re-plugging the modem to correct interruptions in service, I contacted another provider. I arranged for new service with another provider and then contacted AT&T and arranged for my service with them to be disconnected in a seamless operation to maintain my telephone number while receiving alternate internet service.

att.com
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HOUSTON, TEXAS -- I wish to complain about the level of service at AT&T. It's bad. My Blackberry 9900 (BB) was purchased in February 2013, so it's currently under the one year warranty. October 19th I went to an AT&T store in Napa, CA to replace my malfunction BB, and was told to go to Device Support Center and they would be happy to help.

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SEATTE, WASHINGTON -- This company is really, really stupid at all. First they make promises that they don't keep. Secondly and most annoying thing is that, some associates, especially the one on the phone does so many things that makes you happy just for the sake of making you happy. Then you think everything is fine and you will call some other time for some reason and the associate this time tells you that they can't do what the other associate did for you last time and he has no clue at all.

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CALIFORNIA -- I decided to order Uverse on my land line at my home. It was new in the area, so I was surprised that the representative said it was available, and could set me up with a seemingly great price of $120 a month for 12mb Internet, unlimited home phone, and 200 channels after the introductory discounts. We discussed at length what I would and would not be getting and I confirmed multiple times that my land line number was to be used and what my address was. The installation was set up.

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INDIANAPOLIS, INDIANA -- March 5th 2012, I saw an online offer from AT&T and I wished to add home phone line service to my existing internet account. I placed online order and after receiving the email confirmation, I wanted to check the order status online but couldn't login with the code provided. I called AT&T to inquire about it and was told that due to an error in the order, it didn't get processed and she would be happy to place the order via phone.

att.com
5
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Best wireless company in world ask Josh malloux

att.com
2
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One would think that a company with such a stellar past performance as the nation's telephone system would be able to manage a digital network. It's true that they are hampered by an old physical infrastructure designed for analog telephones, but that should still be a step ahead of carriers who have to build everything from scratch. And there is NO excuse for the miserable management that prevents their own employees from doing a decent job. First, lets start with a fact about their "U-Verse" fiber network: Its not fiber except for some of the backbone. Customers are connected with copper cables. They promise multi-megabit bandwidth to the customer, but their backbone is badly overloaded. Most internet connections are bogged down so badly that many times they time out. The browser may report "URL not found" until you try a second or third time. Streaming videos (i.e., Netflix) will pause until enough data is received to continue, causing annoying breaks every few minutes. Next, if the poor performance wasn't bad enough, its a world ahead of NO performance. On average, I lose ALL internet service for about 24 hours out of every week. Sometimes I get a notice online that they are about to do some repair or maintenance, and will be out of service for about 15 minutes/ "About 15 minutes" really means until the next day, and usually requires a call to their "customer service". That call is ALWAYS frustrating because "customer service" is apparently staffed by Asian high school students trained to follow an exact script. Nevermind that the same problem has occurred repeatedly and is always found to be a configuration error in their network, they *always* tell you the problem "must" be something you did in your home. Nevermind that on each of those prior occasions, they sent an AT&T tech to the house who found absolutely nothing wrong. Nevermind that service is mysteriously restored after someone finally calls the core network group who insist there are no problems with the network. ...Uhuh... If we are to believe customer service or the field technicians, they cannot contact the core network group to find out what they did to restore service. Against the rules. Finally, there is the whole contract thing and the AT&T acquisition of DirecTV to offer a bundled service. The "bundle" consists of an AT&T contract for internet, and a **separate** contract with DirecTV for television. AT&T installed their cable, and DirecTV was to show up two weeks later. Except they didn't show up and the tech lied and said he was onsite. So I called, and they got a tech to actually show up. Then they said my location couldn't receive satellite signals.. Another lie - I ended up calling DISH network, who installed their satellite service the next day. DirecTV cancelled their contract, but I was stuck with AT&T because *that* was separate! Adding insult to injury, this makes AT&T even higher priced, and it was already the most costly. AT&T does ONE thing right as far as I can tell: they make a point of grading their field service based on customer reviews. The result is that the field service people do everything possible to help the customer in a professional and courteous manner. Unfortunately, since the real problems are in the backbone core network, and the field service are not allowed to contact the group responsible, there is little they can do to improve the abysmal service. It is particularly galling that I cannot get honest answers from AT&T. I have spent 30+ years as a technical consultant to our government and a few allied nations, focused mainly on network communications. I have been the chief troubleshooter for several global networks and can diagnose many problems with a little factual data. But AT&T hides behind glossy marketing fluff and false promises. Instead of fixing problems, they merely deny them. I should have expected that their commercial service would be no different than their government service, with which I am all too familiar. BOTTOM LINE: If you have a choice, choose another network provider. No matter how good the promises made by AT&T sound to you, know that you will be sorry if you sign any contract.

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I know that AT and T will do nothing about this as they don't care and are too big to care. I have been with ATT / cingular since 1995. Just google the word ATT ripoff and see all that pops up. According to ATT all the companies are doing this so f course that makes it right!!!!! I am eligible for an upgrade for 3 family plan phones. I chose the 2 year contract and was shown an absolutely free phone (note 4) online. Then I was told that by upgrading I would lose my $75.00 total credit per month. So in 2 years using the next plan, I would lose a total of 1800.00 or 600.00 for each FREE phone. They want everyone to be on the next plan as this is how they make money but what they say is that some people don't like contracts. (I do) I was told by sales online that if I pay 1958.00 and buy the phones outright I would keep my credit of 75.00 per month (this is paying 150.00 more???? than with the next plan). This system is not much different than all the money being made by car dealers with 7 year car loans. AT and T does not learn its lesson well. They had roll over, took it away, then years later brought it back. They had unlimited data, made us buy blocks of data, and now are giving huge date packages for little money. So eventually AT and T will go back to giving a choice of contract or no contract which it does not have at the moment essentially. Are Americans really this stupid? I think so if they fall for the next plan without doing homework.. (I believe last year or the year before, ATT was giving either a 15 or 25 dollar credit per month to those people who upgraded their data plan depending on what plan you got. I upgraded from 10 gigs to 20 gigs and was given a 25.00 credit per phone per month. That is 75.00 per month. This credit has been confirmed on several web sites. The employee at the store showed me the credit on my bill when trying to explain the next plan to me.)

att.com
5
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satisfied with ease of operation

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SCAM, SCAM, SCAM after describing the many mail & e mail offers,I finally called only to have another hard hit on my credit score and then told I would need a $400 for the 1st phone, I have 3 lines with Verizon but am not too happy anymore after 7 years with them. Also would need $300 for each additional phone. What a joke, I have good credit have not been late not once with my Verizon payment. From now on all emails will be marked spam and any mail will go straight in the trash. By the way I know the pre-approved offer doesn't mean that I am approved, but why do many offers with these ridiculous deposit amounts. They must think I have stupid written on my forehead. What a joke. Not sure anymore which wireless phone company is the worst anymore, either no coverage after driving 20 miles out of town, ridiculous deposits, ridiculous 14 day return policy, no 1 truly knows if they like the phone in that time period. After going to my parents home 45 miles away lost service after 20 minutes, not enough memory, too many stupid pre-installed apps that I have to force closes constantly. I thought that way back in the day of the track phone, was bad because whether a person answered or not it took you points, HORRIBLE but some of these cell phone company's are just as bad, if possible.

att.com
5
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They seem to know what they are doing and can take you right to what you need.

att.com
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We have been Bell subscribers since the days when it was the only telephone company in the USA. It worked well, and the service was reliable. Then, Reagan came along with his trust-busting policy, and broke Ma Bell into regional pieces. These pieces eventually grew right back together into what we now know as AT&T, which meant the advent of wiretapping and spying on customers. A landline used to mean you had a phone that would work when all the electricity went out, and you could call somebody for help. Now, we are hearing more and more that landlines are being dismantled in favor of fiber-optic systems. AT&T has been trying for a few years to get us to dump our landline for U-Verse. We have refused because U-Verse doesn't stay on during storms and blackouts. Over the last 25 years, AT&T has double-billed us, charged us for calls we didn't make, and left us on hold for hours any time we called customer service. They have never refunded the money they stole from us. Despite all that, we kept the landline. But this week may be the last, not because we don't want a landline, but because AT&T may have screwed us for the last time. On May 11, 2015, our telephone was tapped, and we cannot make or receive calls. We know the number and location of the people who did it. We told AT&T this information. They ran our line and assured us this could never happen. But we still do not have service, and it's been more than two days. We have to use precious cell phone minutes to make business calls. (Thank God for Sprint.) Today, AT&T left an automated message saying our line is clear, but it isn't. When I tried to call them to let them know the line was dead, they put me through to an automated service--no live human voice, no "five-star" representatives. LYING A$$HOLES. AT&T doesn't give a damn that somebody hacked into our phone line. All they want to do is sell us a U-Verse bundle. Are these people crazy? Do they really think that after we've spent thousands of dollars and had our phone hacked, we would spend a single penny on ANY service they have to offer? The answer is NOOOOOO!!! STAY AWAY from AT&T. Send them the message that talking on tin cans connected to a string would be a better way of communication than paying premium prices for this crappy company. Sprint is offering us a good deal that isn't as reliable as a landline, but costs much less, has better customer service, and works far better than the mess that Reagan created. If we don't get satisfaction from AT&T after this criminal activity, we will dump the old telephone company forever, waving a lawsuit at them as we go.

att.com
4
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Recommended for all to use. Especially for travelers from outside the United States of America this Sim Card without a contract is easy...

att.com
1
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This company is nothing but THIEVES DO NOT DO BUSINESS WITH THEM! They took all the money off my card and twice as much as they should have and LIRD about they cost and you cannot get BILLING they are smart ellecks and ROBBERS!!! I am suing this company, anyone who deals with them BEWARE!!!!!

att.com
5
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At&t is a great company if you want a phone (contract or no contract) tv or internet. The problem is that it has poor customer service and worse techs especially the Philippine staff overseas. These staff often have no clue in helping you and its sufficient that you tell them so! Immediately expect these low level "professionals" to get back at you when the call is ended. Your internet speed disappears. You dont get your messages delivered to you any more. And you get parasits on your phone calls for at least 2 days. Try to send a survey telling att about these corrupt people! Att doesnt care to respond but these philippine staff do! They call you back and text you to intimidate you further. And guess what? Att lets them have access to your private information on file. Yet, Att is above and beyond cox and t mibile who are just thieves!

att.com
3
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Customer since 1996 therefore 19 years and they have still major issues. Coverage not well cared and customer services ... well, sometimes is good and.. sometimes it sucks. Perhaps time to switch to a different and try a competitor as my wife as Verizion and she is happy with it.

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Randall Stephenson, AT&T CEO - I have been calling AT&T since November 25th regarding a cable & telephone line that is down on the left side of the house barely touching the lawn. I consider this a hazardous as well as an emergency situation! I have been connecting to your Phillippines outsourced center who wasted not only 45 minutes of my time on that day but again today for another 20 minutes by not transferring me to someone in the US despite my four requests in this one conversation. I had to actually do research to find a telephone number to connect with a local office, which by the way is a big waste of my time. I understand you are thrilled that you are saving so much money by outsourcing all our jobs to the Phillippines for $333 USD per month, (I pay for 3 months of her salary hmm) but if you cannot find a way to provide a US repair number on my bill in the future as well as to have someone repair the cable line on the left side of the house and the cable line on the right side of the house by the end of business today, then I will be forced to quit AT&T which in my eyes today is no longer an American Corporation but a third world corporation. The telephone number is 954 428-7812. Today is December 1, 2014

att.com
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Impossible to get a hold of the right person on the phone, ironically. AT&T customer service is OK once you get them on the phone. Their website is also impossible to log in to.

att.com
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AT&T should be ashamed!! I've had such a bad experience the last 2 weeks!! Ordered a new phone.. it was damaged and needed to be returned. I had to order another one and pay twice and wait for a refund... I never revived any return shipping label with my replacement phone! I've called 4 times and each time it's a surprise to them that I'm calling!!!!!!!! Each time AT&T says" I'm going to look into this and I'll call you back" BS! I've never once did get a call back to fix my problem! AT&T got my money twice and now they would take fix there end!!!!! I'll be filing a BBQ complaint and checking with a lawyer on this scam! It's sad that I have to jump thru hoops and make complaints to get what's right!! Shame on AT&T for you non customer service! Instead of paying for one phone it looks like I paid for two!!!!!!!!!!!!! Merry Christmas I've been cheated.

att.com
5
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i have had at&t for about ten years on and off and they're customer service is amazing. they go over and above to satisfy customers. i switched to t-mobile for a year or two only because they offered a phone i wanted and i really regretted leaving at&t. there is no one like them.

att.com
5
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Nice, Very Nice Services and Quality. For Internet marketing Service company In Jaipur. Contact us http://www.appsys.in

att.com
4
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AT&T Inc. is an American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas.This company has to provide the information about the companies.I've had At&t for many years. I'm still on their unlimited data plan. I moved and it's now been almost 4 months and still no service.

att.com
2
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They suck at customer service.

att.com
1
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Tried to get AT&T Internet. Jumped through the hoops and was given a date and time for installation. A day before the install I received an email saying they couldn't finalize the order...even though it had been confirmed last week. I spent an hour on the phone trying to get the situation resolved. Spoke with a "supervisor" who would waive the $99 install but she couldn't get the installation done on the original install date. Told her to cancel the order and account. She wanted me to hold for a few more minutes to see if she could get someone to resolve the issue. I told her I wasn't waiting any longer that I would give her my number and she could resolve the issue and call me back. If she couldn't she should cancel the order. Obviously no call back and they did not cancel either. Tried another call this morning and told the agent I wanted to cancel. She placed me on hold and after a while I hung up. I just go off the website chat with a live agent. I gave him all the info to cancel. After all this he told me I had to call another number. Here is a transcript of the chat: An AT&T U-verse agent will be right with you. Your place in queue is '1'. Welcome! Thank you for being a valued AT&T customer. My name is Glenn D How can I help you today? Jeff : I want to cancel my account Glenn D: Hello, Jeff. Good day. Glenn D: I'm sorry to hear that you want to cancel your account. May I know the reason why? Jeff : AT&T Order Number: 38P9RK4VJXXX needs to be canceled Glenn D: I see. May I know if you are currently subscribed to Uverse service? Jeff : Cancel Account Number: 13843XXXX Glenn D: I can help you look into that. Glenn D: Just to make sure I am looking at the right account, may I have the account holder's name and your 4 digit passcode, please? Jeff : Jeffrey XXXXXXX XXXX Glenn D: Thank you for providing the needed information. Glenn D: I already validated your account. Jeff : You have what you need to cancel the order and account. I appreciate your help but I have wasted too much time already to stay online any longer. Glenn D: I do apologize for that. I'm working on your request now. Please hold for a while. Jeff: I'm not holding any longer. I am not here for the amusement of AT&T Glenn D: I do apologize to keep you waiting, Jeff. But when I attempt to make the change for this request on your account the system is showing I am not able to do this over the web. This may be for security reasons. You will want to call 1-800-288-2020 1-800-288-2020 and provide your main contact number, then when prompted, say "cancel service" and you will be directed to a representative that can assist you. Jeff: You can contact the number you gave me. I am done trying to contact AT&T. I won't be here when the technician arrives next week to install the service so it will be a waste of his/her time. I wasted over an hour yesterday with AT&T so this is it. Glenn D: I do apologize but I am unable to make a call because we can only accommodate our customer through chat service. I'm sorry for that. Jeff : OK then. The tech can show up next week and no one will be here. This is the last of my attempts to cancel. Stay away from AT&T...the worst customer service and they can't even process an order properly. Supervisors can only make $99 decisions.

att.com
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AT&T customer service nightmare. I have been trying for the last week and 1/2 to unlock our phones so we can move to another carrier. After being given incorrect information by multiple representatives and basically hung up on, I think I am seeing the light at the end of the tunnel. My first call to AT&T was 3 days after I submitted the request to unlock my 4 phones. I spent about an hours on the phone with the first representative who disconnected my wife phone service while we were taking. I explained to her that we wanted the phones unlocked first and will disconnect service once we have the service up and going with the new carrier. She reconnected my wife's phone service after an hour and she assured me that the phones will be unlocked and she just needed to transfer me to another department to do that. I was put on hold for over 20 minutes and finally hung up and tried to call back. When I called back, everything was closed. I called back the next day and spoke with another representative and he told me he would escalate the case and send another request in to unlock the phone and we should received emails letting us know regarding the disconnection. I received several emails but the emails instructed us to log into AT&T website and resubmit the unlocked request which we did. Waited again until the next day and called AT&T again. Spoke with another representative and told her I had spoken to a representative the day before and the representative told me that he submitted our unlock request but I have not received additional information about unlocking our phones. At that point, she told me that the reason we were not able to unlock the phone was because of our contract. There is a fee to disconnect. I paid the disconnection fee and was told I had to go online again to submit the unlock request. Again, I followed the instructions to submit the request. After a few hours, I received a notification that we had submitted too many unlock request. Again, I called customer service and spoke to another representative. She assured me that she will take care of the issues and submit the unlock request on our behalf and it takes up to 72 hours but we should received some type of confirmation before that. I waited but got nothing. With my frustration mounting, I called today and asked to speak to a supervisor. The supervisor sent another escalated ticket to hopefully resolved the issues. I received 3 emails from AT&T saying that 2 out of the 3 remaining phones will be unlocked within the next 24 hours. The 3rd phones had issues because the information provided is incorrect. I am now on the phone again for about 35 minutes now trying to get AT&T to resolve this issue. I guess that AT&T have many customers and therefore have many employees working for AT&T. That's a good thing that they are employing so many people. My issue is that no one was able to take charge and take care of my issues after I have called in a 2nd, 3rd, or 4th time. In this day and age of technology, sending an issues ticket to someone else to resolve an issues is the norm but I think that is a big problem. There is no follow-up with the customers to make sure that the problems have been solved. It should not take over a week to have my phones unlocked. It should take but minutes if the right information is provided to the customers. I know this sounds crazy but, why can't I be connected to a person that can actually resolved my issues and make sure that the issues is resolved while I am having a conversation with that person on the phone?

att.com
5
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This isn't a review about their website but about their people at their stores. During Christmas while on a trip through California, I visited the ATT store in Elk Grove, CA to buy a wifi hot spot device. For the first time ever I came out of a phone company store with a smile on my face. Not only were the ATT people knowledgeable but they were really nice and eager to help me. I was shocked. I then went into an ATT store in Torrance, CA with my boyfriend so he could buy a phone and we had the same experience there. ATT has really improved their staffing. They used to be the worst - it was always painful to deal with the company - but now they are terrific. Maybe all phone companies have improved - I hope so.

att.com
1
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No integrity, false promises, lots of employees that have no clue - how a dinosaur like AT&T got resurrected after the breakup into the baby bells is a mystery to me and a testimony to the corrupt ways of large business governance. IN my case, they sold me a wireless phone promising that it could be unlocked after 90 days and wasted countless hours of mine to then deny my claim. Do yourself a favor and avoid this monster company on all levels, home phone service, internet or cell.

att.com
2
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For the past two years I've been negotiating with at&t to try to get them to realize, understand, that seniors simply can't afford their prices. The services they offer and what they charge are not reasonable for us aarp-ers who have minimal usage. Finally I got a real letter from, what I though, was someone who could take charge and actually initiate a viable campaign for seniors. It turned out to be just an email associate who could not make any decisions, except to offer me to sign up for a FEE! I've been a customer of AT&T for many years and they want me to pay a fee to start what I already have! They are being short sighted because they can afford to corner this age group with the very best package. But they are being petty. They don't seem to care that millions are coming of age and switching to Vontage, Consumer Cellular, etc., or other AARP rec. wireless. I don't see any ads for AT&T in the AARP circulars. I tried to help them get some insight into the market and they treated me as if I were insignicant, big mistake. They invest their profits in Sales, Collections and CEO salaries. They can't listen to customers and are unable to acknowledge new ideas.

att.com
3
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Good products but could do better on the customer service.

att.com
1
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The layout is okay, for the most part. The Chat customer service starts out fine, but then I was disconnected, had another person, they seemingly understood my questions, she quoted the same price at the first person i talked to, then i got disconnected, third person was a stright up b*tch and said that i was misquoted, not once but twice, how that's even possible is beyond me. I copied and pasted the conversation, she was still rude. Went to a fourth person that gave me the pricing plan information, then quoted a discount through my work which was what pushed us to AT&T from verizon. that was the kicker. Low and behold, after signing up, the discount was 9% different and NOT anywhere near the monthly price after discount that the online support said it would be. Emailed customer support on this. I got handed off to someone else. That person, a snippy b*tch that said, "Oops, too bad." WTF is that? Going back to Verizon.

att.com
1
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most confusing site that I have been on.

att.com
1
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Site has error-ed out EVERY time I have been on it, and changing computers doesn't help, only waiting 24 hours before logging in again does it work. Might change over my entire family plan just because of this sorry excuse of a website.

att.com
1
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BILLING ISSUES THEY CAN'T EVER FIX. service coverage not what advertised. Overpriced!

att.com
1
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I don't know what's worse, their horrendous customer service or the website that always gives us problems. We're done with AT&T in January and we can't hardly wait.

att.com
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"WE DON'T CARE!--WE DON'T HAVE TO! WE'RE THE PHONE COMPANY!"--Lily Tomlin as "Ernestine," the playfully sadistic phone operator, on the old TV show "Laugh In." After using the AT&T website (successfully) today, to add some features to my home phone service, I tried to find a way to ask the question, “Why do some people I call see “caller ID blocked,” instead of my name and number?” (I don’t have blocking on my account.) After trying very hard to follow the on-screen instructions exactly, to get to a tech support person for a “chat” about this, I found myself stuck in a loop, required to log in again and again. Abandoning the website, I tried the 800 number, found myself in phone-menu Hell, and (after finding no option that met my needs) discovered that the menu offers no option of the type “just let me talk to a human being, PLEASE!” (If you fail to select one of the menu options offered, or press “0” in desperation, you’ll just be kicked back to the beginning of the top menu.) Exasperated, I went to the corporate part of the website to find the name and address of someone to whom I could write a letter of complaint. I found none. Searching the Internet for “at&t complaint” and similar combinations, I found a mountain of complaints posted, plus an interesting report that, if you write the CEO of AT&T with your complaint, your letter will be forwarded automatically to the legal department, which will send you a “cease-and-desist” letter threatening legal action if you persist. AT&T’s attitude of “man the barricades!--the customers are coming!” is a striking contrast to that of another phone company, which not only posted its corporate address and CEO name on its website, but quickly responded to my letter of complaint (directed to the CEO), and actually had company officials (plural) call me, for further details. The most infuriating part of my experience with AT&T was the badly-designed website. If AT&T wants to avoid payroll costs by routing all inquiries to a computer, they should at least have a really user-friendly website, with instructions that can be easily followed by the average consumer. (Hey, I have 30 years professional experience in IT, and even I couldn’t make the website work!) And, most important of all, the website should have a “fall-back” option: some way to ask a human being what to do next, either via chat or email. The failure of AT&T to provide this last option, on either website or phone menu, should be a red flag for consumers, and--dare I say it?--to investors, as well, since indifference to the basic needs of consumers is not a good sign for the long-term health of the company.

att.com
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This is a letter sent to AT&T Corprate Headquaters. It summarizes their sevices. To Whom It May Concern: I wanted you to know that I will be canceling my phone and Internet services provided by AT&T for the following reasons: 1. I will no longer deal with India customer support, 2. Your Internet is too slow, and I have the Pro version, 3. Your office hours for customer support are unacceptable. I tried to upgrade my service with you and all I got was the run around with a bunch of automated questions. Then I was given an automated response stating that your offices were closed. WOW! has customer service 24/7, you speak to a human being, and they are from America. As you know, Consumer Reports latest issue rates your business quite low and WOW! gives more for less money. With the customer service you provide in conjunction with the Consumer Reports article, I am confident that I am not the only individual who will be switching providers.

att.com
4
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AT& T is doing a good job with customer service. The only thing is we seem to get a lot of bills from them. We have two separate bills for our business and one for home, I wish they would have one bill for business but they said they cannot. We received our $100 Visa rebate from them with no hassles.

att.com
1
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Does it get any worse than AT&T??? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances....along with fine print that says your balance may not reflect charges and payments for the last several weeks! What's worse.....they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect??? Goodbye AT&T - thanks for nothing!

att.com
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Go phone! You must add money to your account in "package amounts", and money expires after a certain duration, and then it is non refundable! It expires before your next months bill, so if you were forced to pay more than you needed for the month through the "package amount", you won't get back the rest of the money you spent, and it will not be applied to the next bill!

att.com
2
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I have had relatively few problems with my AT&T service, despite all the negative things I've heard about it. I have, however, had issues with the AT&T website, which seems to be a bit moody in wanting to accept my password sometimes and other times not.

att.com
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I know a lot of people hate AT&T, but I get my Internet at home from them -- I pay $14 per month for 4 mbps DSL. No strings attached. No land-line needed. I just had to buy a $100 modem. This was in contrast to Comcast who charged me $35/mo. I have not had any egregious customer service issues yet and my internet has never gone down. I really can't complain, and I feel like I'm getting a deal (note: I do not use AT&T for mobile phone service).

att.com
1
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I received AT & T internet service on 4/8/2011 it has yet to work. I have called for 8 days and yet it still doesn't work. The last phone call to this company on 4/16/2011 at 1:07 p.m. the customer service representative hung the phone of me. I have tried to contact the company via there website but wouldn't you know it not a section for that nor is it any information to contact the company via interest, phone or snail mail.

att.com
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I got an email about changes in service. One change was that people could cancel their internet and keep their email address. That's the only reason I pay them for internet. I use another service for my actual internet. I went to the website trying to find out how to switch to just having email with them and couldn't find anything on the site. Then when I went to the help section I was timed out because even though once you sign in and choose a place to go, it opens a new window, but the original one stays open and that's the page that times out from inactivity. Frustrating!

att.com
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ABSOLUTELY POOR CUSTOMER SERVICE!!! 15-20 MINUTES HOLD TIME IS NORMAL FOR THIS COMPANY. VERY ROOD REPRESENTATIVES. ABSOLUTELY UNHELPFUL AND UNPROFESSIONAL STAFF. NIGHT MARE!!!

att.com
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I updated my address and then placed an order to update my phones. I sent an email to confirm that the phones were being shipped to my new address and was told that they were. I then called to confirm that and was told by the agent that they were being shipped to the new address (he even told me that it was impossible for the billing and shipping info to be different when updating an Iphone). Sure enough, ATT shipped my phones to my old address. After calling again, I was told that I would have to wait until the order was returned before they could do anything about it. Thanks ATT,, you are the best!

att.com
1
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THEY WANT TO CHARGE ME $5 TO PAY MY BILL!!!!!!!!!!!!!!!!

att.com
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ATT SUCKS SO BADLY! I have ATT and it keeps on having my modem DSL go red a VERY LONG TIME EVERY DAY! I checked the DSL plugs, they are fully connected.

att.com
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I guess what with ATT having such a generally poor reputation, most reviews are going to be about the company, rather than their website. Which is good, because I can have a whinge about the company too. I was originally an SBC Global customer with DSL via Yahoo, and now that's ATT and the DSL is still via Yahoo but ATT prefer to call it ATT High Speed Internet. When I started with this service about 5 years ago I had a month of awfulness but then it settled and for the rest of the years, I've had no problems with it at all other than the usual drops in DSL speed which you expect. I'm on a 6Mbit line and I get about 5.5, which is OK. So much for the DSL service, except that I found one reviewer talking about the free wi-fi that comes with it, which ATT **never** bothered to tell me about. So that's my first whinge, though judging from the other review, I'm not missing much. My real annoyances with this company concern their repeated attempts to sign me up for one of their U-Verse all-in-one packages, which I do not want. They send reps round knocking on doors once every two months like clockwork, even if you've repeatedly told them to go away. They were phoning me up all the time until I turned nasty, which was so loud that a clerk right over there in Mumbai got the drift. But the door-knocking, that's the worst. The last rep that came round was particularly sneaky, or so she thought. I started by telling her (a) that I have been telling ATT reps for as long as I can recall that I don't want a U-Verse package, (b) that yes, I am aware that they installed fiber optic cable last year because they've been telling me about it ever since, and (c) that I'm happy with the DSL connection which I have been paying them for, for 5 years, making me the sort of loyal customer that you don't want to piss off. This all had no effect. I was (again) shown the brochure and serenaded with a song and dance about the other parts of the U-Verse package, including the fantastic cable package which was going to be way better and cheaper than the satellite service I already have. So, OK, I said let's see how much I can save with the cable service, and she got out her pen and started doing sums on the back of a form, until she came to a figure that was about identical to what I was already paying, for about the same channels. So, no difference and no reason to change to U-Verse, then. Well I could see a struggle going on in her mind between having to admit the truth, versus not wanting to lose a sale. Eventually the latter, as it turned out, was the winner. She suggested that she write down all the details of the package anyway, and I said, OK, you can do that and leave it with me, that'll be fine, I can think it over. So she started to work out the prices and write them down, and as she was doing so she said that someone else would be by a couple of days later, and I said OK, if you like, and then noticed that she was actually writing the figures on an application form for a new service. I waited for her to finish this, and then she asked me to just sign the bottom while she held it out for me. Well I've got to tell you, this was no longer amusing, this was a direct, deliberate con trick. So I asked her why I should sign anything, and she then had to say that it was so they could come around and install the new service in a couple of days. But hang on, I didn't say I wanted a new service, absolutely not. And you know, she didn't like me saying that. She pouted. And I believe I may have expressed an opinion about the attempted con trick, at some length and possibly using some words that I can't quite recall here at present. But no, I'm too nice a guy, I probably didn't. Probably. But you know, even then, and not discouraged by being caught trying to fool me into buying something I didn't want, she then offered me a business card and suggested that if I were interested in doing business with her, I could give her a call. I believe the conversation ended with me saying "oh, and why would I want to do that?" Unbelievable, but I guarantee this story is true. The upside is that I haven't seen another ATT rep again. I can't imagine why.

att.com
1
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Att rip-off - When I signed up for att internet and phone service,I was told I would get $150.00 back. After talking to 4 different people at att and spending a total of 43min.on hold just to get my phone bill cleared up,I was told to go to att.com/rewardcenter to claim my cash back and found no site even exist. Try for yourself,all you will find is some very ticked off people.I do not understand how they can get away with this,but you  can believe I am not going to let this go.If any one else has had this problem let me know what you did,and if it worked.I see at the bottem of the page this goes to att to.att this is for you,you guys just think you got away with this. PS. ATT my next e-mail is to the better business bureau.The next to my lawyer.

att.com
2
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AT&T/Starbucks Wi-Fi disappointingly unreliable! - I've been trying to use AT&T Wi-Fi at Starbucks for the last 4 days and most of the time I either can't connect to the hotspot at all or have issues accessing the login page. Although they have a customer service number you can call, it seems pretty silly that the only way to find this number is online, where they also have a long list of troubleshooting suggestions. But how am I supposed to test out these suggestions if I can't view this page without an internet connection? And given that the website appears more knowledgeable than the CS representative I talked to, it seems like my best bet is that I print out instructions/troubleshooting and carry it around with me, which is just silly. I have free Wi-Fi access because I'm a DSL subscriber (which is supposed to be a selling point for DSL), but I don't think the service is reliable enough to be a worthwhile factor when deciding on an ISP service.

att.com
77
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Traditional cable and telecom companies are expanding their offerings to include home security systems and AT&T was one of the first with their Digital Life package. With two starter packages and five add-on packages, you can turn your home into a secure sanctuary - or so they say. Packages include 24/7 monitoring and systems are installed by a professional so you don't have to DIY your alarm installation. We will get to the bottom of their offering as we dig into our AT&T Digital Life Reviews. AT&T Digital Life Review The biggest unknown about AT&T Digital Life is whether…

att.com
5
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THEA ARE THE BEST OUT OF ALL THE REST!!!!

att.com
5
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Es muy buena

att.com
4
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Muy bien el servicio , el personal muy atento

att.com
5
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1
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Yesterday my uncle, who happens to have his doctorate, came into get his first Iphone. Now keep in mind he has never had one, knows nothing about computers because he has always had a secretary and never needed to. The lovely person working there actually said to him and I quote, I'm afraid you are just not smart enough to use an I phone!!! I don't know who is running the place but if that is how you allow your people to talk to a distinguished gentlemen, I shutter to think how they treat Joe Blow. He just got up and walked out. He happens to be the owner of a hugely successful business in Oklahoma City and is very well known and loved. He would never complain but I am more than happy to, it is a disgrace!! NO ONE should be treated like that!!

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1
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I hated this service it is terrible they will take your money and rip you off worst service ever they were are very disrespectful you will regret getting this service. I wouldn't recommend anyone i know to get this service.just horrible

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3
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I gave this experience a 3 star rating, specifically because the grave yard was beautiful and in pristine condition. It also sparked a fire in my imagination to think that there is an under ground at&t store buried under a cemetery in the middle of Oklahoma City. That's genius at&t, really!

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1
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The store gave me the go around with my Galaxy s5. I've had much better experiences at the at&t store in Tulsa. They are just trying to push you around until you are out of the replacement period.

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1
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con artist, Will tell you anything to buy their stuff, restocking fee even if you return it an hr later, Jeremy will lie to you to sell product.

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1
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I walked into the store with the intention of breaking my cotract to get a newer phone on a new plan. I did homework and could afford to do it for the phone I wanted. I told the sales person what I wanted to do and he wouldn't even try to do anything. Wost sales person I have ever encountered. I don't recommend this store at all. It was like he didn't even want to try and help me.

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1
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I walked into the store just after opening and was next in line. Oscar told me they couldn't open the cabinet with the phones (lie) and sent me to the store on Oak Lawn. I got all the way down there only to find that they had 10+ people waiting for service. I went back to this location only to find that I now had people in line ahead of me. I waited around for half an hour with no change in line status. I had just decided to keep AT&T as a provider and not switch to another carrier but good old Oscar changed my mind for me due to poor customer service!!!

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1
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Music is so loud I couldn't hear sales person. Asked several times to turn down as did other customers. Never happened. Will not return to this store.

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1
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Having to wait to long just to upgrade. Too many employees just standing around. 6 ppl and taking too long to be helped!!! AT&T sucks bad!!!

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1
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Horrible service!! They never give me the help I need! They don't know anything to help you! They also have all these hidden fees that they told me they don't have when I signed up for my plan. Once contract is up will be switching phone services and will not ever return.

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5
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I have both my personal and business lines through AT&T, both were setup at this location. The staff here is absolutely wonderful and they're extremely helpful and respectful. Wait times can get a bit absurd, but you can schedule ahead using the AT&T mobile application.

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2
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Majority of times i go in this specif store i get bad services or questions that Cannot be answered . Now i will rather go across town to the mall then this one, because i got belittle by a employee telling me i was wrong and i would be wasting money and everything. I clearly did my research. I only like certain employee and the one i like and that helps wasn't there. So from now on don't come to this store

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5
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Went with a friend today to get a note 5 and David helped us. Had a great experience. Normally I try and deal with Regina but she was busy.

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2
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The fact that I have to drive across town to ask a question because no one has answered the phone in 3 days is a bit out of hand.This is a phone provider. I'm sure there's at least one in there that works.

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5
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Always get very good service !! The staff is always very helpful...

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5
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Every time i come to this store always great experience and know what they are talking about and willing to go out of their way to help you. I got my Gear Galaxy S2 and he was very helpful and told me ways to help save on bills and what to do. Majority of the employee are very helpful and know about the product if they don't they will get someone that can tell you about it. Great place

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5
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Store is usually busy, which is what you want to see in a store you do business with. Staff is very friendly and knowledgable here. I like the seats they have and the ability to get added the their queuing system so I can go shopping and get texted when my number is ready.

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4
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Staff support helpful. Got us squared away with GoPhone SIM in no time.

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5
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I go to this store often to see the new products that are coming out. I always try and see Kristin when I'm there.

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5
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To get to this store quickly, use the entrance to the right (NE) of J.C. Penny (NOT Entrance A). Wanted to get my GoPhone account switched to my unlocked Nexus One. The tech was very fast, she was courteous, and overall this was a stellar service experience. I was expecting the transfer (from my SIM-locked GoPhone) to take half my lunch. Writing this review took longer than the entire process.

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1
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The experience I had in store was ok. It was after that I had a major issue. After 45 minutes on the phone with customer service, they told me the agent who processed my upgrade did so incorrectly. I was told I had to fix it by calling the store. I have been trying to call the store for 2 days and no one ever answers. I'm now being double charged for things due to a mistake at that store and I can't even get it fixed! I'm truly about ready to find another carrier. Why does the customer have to fix associate mistakes at AT&T? That doesn't seem right at all! Certainly not the type of service I have found anywhere else. Usually, customer service can actually service customers.

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1
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The WORST customer service EVER. I was told to go to this store by a customer service representative to simply read a transcript of a live chat transcript from AT&T. The customer service representative at the store named Tony, was extremely rude and refused to simply read the transcript and confirm that it was an official AT&T transcript and that the information was correct. He refused over and over. The manager Rob was within 3 feet of us the entire time and didn't say a word the entire time. He was not helping a customer, he was just sitting there on his phone and making jokes with the other employee. How did he get that job? I had to call back to AT&T and spend another 45 minutes talking with that individual on the phone who helped a little but the store clerk still refused to help me or make any notes on my account. SO UPSET. So 4 phone transfers, over an hour and a half driving, three and a half hours on the phone and still no results or help.

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1
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Wasnt really pleased. Walked in and didn't get any greeting or offered of help. Staff stood around talking to one and another. Very bad customer services. I expect a lot more then this AT&T or teach your staff that you can't not stand around talking to your co-workers or just stand there playing with the iPad. I'm cancelling my contract after my contract is over in December.

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1
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I called ATT ahead of time to make this as easy as possible. Went in today and after 26 minutes was told I would have to pay over $400 and $28/month for a new phone and was not able to transfer off family plan onto my own plan. I had explained that ATT said it would cost $38 and I could have my own new line by tomorrow. They just stared at me and said this is what it says. I left. I called ATT and within 9 minutes I had a new line, a new phone, paid $38, and am now waiting for the phone to be shipped. They assured me that they could have easily done the same thing at the location and I would have a phone in my hand. If someone (PETER) is so incompetent to be able to handle a request that is already noted by ATT customer service, then he should be retrained or fired. Complete waste of my lunch hour.

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2
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Nice network but many restrictions for change or buy phones

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5
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Quick and helpful when I stopped in to get a new sim for my new phone.

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5
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Great store and staff! The manager at this location is very knowledgeable and so helpful! I wouldn't have stayed with AT&T if it weren't for his customer service.

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3
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Sucks

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5
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1
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Deposited $150 one year before for adding a new line. (Not sure why, because I did add another line in a different store in MO. one month after. No deposit was needed). I was told the deposit would be returned 12 months after. However, after 12 months, when I checked there was nothing mailed to me like I was told, I called AT&T customer service. What really surprised me was, the lady in the phone told me there was no record on any deposit into my account. Plus, they called the store, the manager in the store told them no deposit was received. The luckiest thing is I still keep the receipt when the deposit was made. So, based on the lady told me, the AT&T will open up a case and try to solve the problem for me. The call cost me 1 hr and 30 mins. KEEP THE RECEIPT!!!

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2
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The young lady who helped me was not knowledgable about their products. She said you either get a Galaxy or and IPhone, and left me alone. She couldn't give me any specs or didn't seem to care much about helping me find a phone. Lots of people just standing around and I will not be going back to this location. On the plus side she was able to answer a few of my questions but provided no info until prompted.

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1
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The service I received at this store was very disappointing. The staff are only as good as the managers at the store and after dealing with a particular female supervisor that was very unprofessional and rude to me I see why the store is lacking. She was very pushy with me trying to force product down my throat. Not impressed.

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1
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When I called and inquired about the full price of a price that were extremely rude and I did not appreciate it! They also hung up on me!!! DO NOT GO TO THIS LOCATION!

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5
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I read these reviews and prepared for the worst as I headed into the store with a preconceived notion as to what I would experience there. An employee opened the door for me with a smile and I figured that would be the only good thing to happen during my time there. In the next twenty minutes, my attitude was completely reversed. Other than the person who opened the door for me, I only interacted with Matthew, one of the sales consultants. I could not have asked for better service. He was very knowledgeable of the products in the store, offered his opinions about certain products, and was very polite. It could be that these one-star reviews are very accurate and I just happened to get the only competent worker in the store, but I did not have any of the issues mentioned in the other reviews here. I only leave this review because it is so different from the ones already here. I hope it helps ease your mind if you are planning to go to this store.

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5
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I was inquiring about adding a phone line to my existing phone plan, but decided to do it on a later date. Later on I noticed that my phone had "no service" and I later found out via AT&T chat that I had been signed up to a new phone service plan. Furthermore, I could not fix it unless I went to the location where I was helped. Needless to say, I will be missing a very important phone call tomorrow because they do not open until 10 and they decided to sign me up for a new phone plan. I was helped by Devin S. and I do not appreciate this type of service, it has caused a big headache. UPDATE: 4 weeks later, I am still dealing with this situation. After going back to the location and getting this resolved (with poor customer service from the manager- Jenny C) I still see that I got charged for $45 upgrade fee for this incident. I am also having a difficult time resolving this.

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1
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This was the worst "customer service" experience I've ever had. I walked into the store and was "greeted" by a fast-talking, snippy, and dismissive employee. When I tried to explain what was wrong with my phone, she immediately directed me to a different retailer without even looking at or knowing what was actually wrong with my phone. I was told that they "do not have techs" and "do not carry supplies" to fix their phones. I just wanted to figure out what was wrong with my device, and she was pushing me to upgrade and get a different phone entirely. She was extremely unhelpful and rude. When I tried to call the store several times and speak with a store manager about my experience, no one answered the phone. Even the AT&T customer care line couldn't get through to the store. Extremely disappointed with AT&T and would not recommend setting foot in this location.

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1
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Worst customer service experience is an understatement. Absolutely zero help from the two illigidimate manager's: Quentin and Andre. Nightmare experience over 4 separate occasions. Tried calling their business line over 14 times and no one ever answered the phone because I was told that they "do not" answer the phone because they don't employ an operator. If AT&T were smart they would close this location and start from scratch because James, Andre, and Quentin who are all managers have absolutely zero interest in solving your issues with AT&T and proved that on every single visit to this location. Poor business experience, absolutely incredible what they can get away with. Hour and a half wait list while 4 representatives stand at the podium texting.

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5
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I'm not an easy customer nor a rookie; I dislike intensely the telephone customer service agents who go in circles or are unhelpful, uninformed or not in this state let alone this country. They take appts at this company store location but if you walk in at an ‘off’ hour, your wait may be short. I read the reviews and most were bad. My experience did not support any of the reviews – the manager reviewed my bill while I was waiting and confirmed all the taxes and surcharges were not AT & Ts and that my bill was accurate; a guy named Phil took 40 minutes with me and did all the grunt work and was very polite and helpful – just what you’d want in service – so all in all, I was pleased. Guess when you're used to bad service, ya get excited when you get good. - david

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1
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The employee we spoke to used his iPad to literally Google the phone plans. One would assume AT&T stores would have their own documentation on hand. I don't have to drive to the store to have someone Google something for me.

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This location is closed.

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5
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1
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virtually impossible to talk to a human being when calling the store. i never succeeded. come on att... you can do better than that.

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1
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Customer service sucks, I walked in my phone wasn't working they guy told me, that's in head that my phone was just fine, didn't even tell me there's a warranty place next door, (that's connect to them ) they said it's my battery to call in insurance. When I called warranty department from my phone they laughed and said it's not the battery it's the phone and the people where just being lazy and took advantage me to buy a new phone. Also when I spoke the manager barbie, she was worst then idiot I spoke to in person.

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5
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absolutely lovely and lively store! Nicholas Burns u were a joy to talk to ! extremely patient with me for over two and half hours and such prompt responses! thanks for the Bose speakers ..kudos to the store! 👍🏼👍🏼

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Was told when I purchased my Galaxy s5 to not worry about the micro cover on the bottom. I was told that if anything were to happen to said cover that it would be replaced. Well, something happend to the cover and Att will not help and sends me to Samsung to resolve my issue. Samsung wants me to send my phone in... They said I won't have my phone back for 11 days??? Called Att customer service and was told I can trade phone back... But store will not help or do what customer support said??? I should have followed my gut and got an LG G PHONE.... Or stayed with Tmobile

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5
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Brendan, you are the man!!! The rep guys are very helpful, I had only one day left for warranty, and he replaced my phone on the spot. This is the best AT&T store in town!!!

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1
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Very poor customer service. Actually they are not willing to provide services at all. Don't waste your time to go to this store. Unprofessional, untrained and unwilling to help and resolve issues. I bought a new phone from Bestbuy and for some reason, my current cell phone number was not ported into AT&T by the Bestbuy representative. So the Bestbuy rep provided me a temporary phone no and advised to visit the AT&T store to complete the transfer process. When I entered into the AT&T store, the first thing AT&T rep told me was to return the phone to Bestbuy and buy it again from their AT&T store. He was blaming the Bestbuy rep for not completing the task and said "They just chose the easy way" and finally refused to provide me any service. Just coming out from the AT&T store, I called the AT&T customer service (611) and they transferred my existing phone no to AT&T in less than 5 min. Thanks to the AT&T customer service.

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1
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The worst customer service ever i went there to get a new phone and they had a deal for a free tablet so i wanted to get that so i was waiting 20 min to get someone to finally have someone come and say what i was here for. So then i told them what i wanted and then he said that the person who owns the account needs to be present so i told them that she was at work so then he goes to talk to some guy not the manager for 20 min. So then after that he finally talks to his manager and they go to the back of the store for some reason. And then he says no they have to be there so now i can't get my phone or the tablet because they cant talk to her over the phone. I will never go to that store ever again. Plus they never have anything that is suppose to be in there. Like the charging dock. I would give this store a negative 5+ stars because this is the second time this has happened. I recommend going some were else and don't wast your gas going to this store.

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1
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Sat for an hour waiting for service, will never return to this store. I felt as if they did not want my business. Next time i'm in the market for a phone I will be going to Best Buy so that I can be sure I will receive good and timely customer service.

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1
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I simply regret coming here due to horrible customer service... Wasted my time.

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1
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Awful customer service. I arrived about 7:30 pm somebody asked for my name and phone number and asked me to wait few minutes. After 20 minutes waiting and looking how they were attending other customers that were coming in the store I asked who was going to talk to me and manager told me I was the next one. I keep waiting for 10 more minutes and decided to leave.. I use to buy my phones there but I will never be back..

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1
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Awful customer service experience. My mother and I went into the store at 7 pm, the lady signing us in told us there was a 1 hour and 45 minute wait, and told us that we would receive a text when we were 3 away from being helped. We went to Outback to grab a bite to eat while waiting and received a text at 7:58. We paid our tab, got back to the store by 8:03, and the doors were locked. A rude woman walked over to the door after staring at us outside for over 3 minutes waiting and proceeded to talk to me through the doors closed instead of opening them. She advised us that the store closed at 8 and we would not be able to be helped that night. I proceeded to ask her why the lady signing us in told us at 7 pm there was a 1 hour and 45 minute wait knowing that the store closed in 1 hour. All the rude lady said was that she'd "talk" to her and that we would not be able to be helped even though we got our text reminder 2 minutes to their close time. VERY RUDE staff members.

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5
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I had a great experience at this store! Jay was the man who helped me and he was awesome! So helpful and cheerful. I came in to sign up for new service and he was great with answering all my questions. I recommend coming to this store and asking for Jay. thumb up

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5
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Natalia was awesome! Great customer service, no wait AND my bill was lowered. Natalia was knowledgeable, not pushy. Very pleased with my visit today.

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5
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Great customer service. Best 4G coverage. Great selection on devices. Customer service is best with AT&T I kid you not

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4
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Good store with good staff. Always busy though.

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5
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Fantastic customer service from Ed and Brandon Hardy. Amazing attitudes and knowledge made a trip to upgrade and pay my phone bill enjoyable and fun. If there's a promo or discount they will make sure you receive it.

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5
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I would like to take the time to say I hardly every write reviews, but our experience with this AT&T was amazing, Alisha (our prime helper) was so fun and easy going such a pleasure working with her. After being there for 4 hours to activate all of our items we still walked out happy, this team truly has the best at heart for every person who walks through the door and does nothing shy of trying to save everyone money. Thank you again!

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1
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Tried to upgrade devices. Was told we are good to go and while checking out I was told wait we cannot take your phone on trade. Perfectly good S5 but had a recall on peeling under the glass that they admitted was not a consumer's fault. Will be a Verizon customer due to their failure.

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5
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Couldn't be happier with my experience. The staff is very knowledgeable and the manager, Martin, was very helpful and friendly. Got a great deal on some great phones. Thanks again guys and I will be back when the time comes for upgrading!

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5
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Great customer service and very friendly! I normally deal with Elias who is always willing to help me and my family get the best deal and save the most money. Not only does he have a great attitude, but a very professional manner. I highly recommend visiting this store as the staff here is very well trained on doing their job correctly. Keep up the great work!

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5
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This store is the most helpful AT&T store in the area. Not only do they take their time with each and every customer, they produce resolutions to any problem presented. They always have great promotions and have never left me un-happy. I HIGHLY recommend this location!!

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5
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3
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1
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In store was ok long wait more then an hour. Secondly had to go in because customer service over the phone isn't allowed to give ME MY account information. Then my 4s gets perfect reception where I live, but the 5s I pick up only has wifi because it has zero service where I live. So now I have to go back tomorrow and hopefully for once it can get done right. So far if I could give them a 0 I would.

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5
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Wide variety of phones and tablets with accessories. Friendly and knowledgable staff. Great customer service.

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1
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This was the first time a salesman (ANDREW) has blatantly LIED TO MY FACE. I went in because my current phone won't hold a charge and I was looking for help getting a replacement. I had been having problems with the phone for awhile and was thrilled to hear that since my family just moved to a new plan we were all eligible for upgrades! There was even a deal for a discounted tablet with the purchase, so I was thrilled! I asked a bunch of questions to verify the pricing and my trade in value, etc. before contacting my family. My dad took time out of his busy schedule to rush both of my brothers to the store as well. After waiting for them to arrive, we had to wait an additional 30 minutes to be assisted. Once we were attended to and ready to pay for our phones, Andrew proceeds to give us completely different pricing. I had initially been told it would be either $299 up front OR an added monthly fee with a $40 start up charge, but that the monthly cost would end up being about $200 cheaper than paying up front. Then, after spending my entire evening in the AT&T store, and dragging my my whole family over, he tells us that it will be $750 per month, with a commitment to a 2 year contract that will raise our monthly cost OR $30+ per month over the course of 2 years (adding up to approximately $750) and that both would require a $40 start up charge!!! So what exactly is the benefit of having an upgrade?! Nothing. After asking tons of questions that the salesman tried to sweet talk his way around, we discovered that being "eligible for an upgrade" with AT&T means absolutely nothing, because they re-comp any money you would save by adding huge fees to your monthly plan. And the tablet? Not only does it require a mobile data plan, but it requires that you continue the mobile plan for long enough to more than cover the full cost of a regular non-mobile tablet!!! I was embarrassed to have called my family over for nothing, upset that I wouldn't be getting the new phone I was excited about, and furious that the salesman had completely changed the prices and had then had the audacity to "apologies if he confused me at all, and that he didn't mean to mislead me" and then turn around and try to sell us a security system!!! Thank you for wasting all of our time.

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1
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Had to wait 45 minutes to buy a sim card. WTF

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5
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Erin was extremely helpful and knowledgeable. I love my new I*Phone and she helped explain all the features to me. Excellent customer service.

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1
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This is worse At&t store EVER!!! When you have an Area Manager ( which I didn't know at the time) to hang up on you for asking for the store manager because of the horrible service that was rendered the day before. Isaiah A.M didn't even know the reason for my call and when I requested an store manger Isaiah kept asking " What can I help you with?" I then asked "Are you the store manager?" he Isaiah said "no". I then said I need to speak with the "Store Manager" that when Isaiah hung up on me. That was sooooo unprofessional of an Area Manager!!! So I called back CSR Fannie answered I then ask to speak to the SM and she proceeded to ask how may she help and can I ask what happen? I told Fannie no I rather keep her out of it and speak to the SM. That's when Nathan SM came to the phone and I found out that Isaiah was an Area Manager. I explained to Nathan what happened and he apologized for Isaiah rude behavior in which I told Nathan thank you but Isaiah needs to apologize not him. So don't go to the Canton At&t store for good customer service because your not going to get it!!

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2
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Went there twice and both visits were unpleasant. The sales representatives ignored me for 15 minutes while I was walking around their store. There was maybe one pleasant woman in there who knew how to smile, but everyone else looked angry and inconvenienced. They were not rude but were very unwelcoming. Come to this store only if you do not care for real customer service and have a thick skin.

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1
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This store uses shady selling method to make their new plans look cheaper than what it really costs. Here's what happened: Sales associate tried to sell me the Next plan, and showed me how much Next will cost with equivalent/better service plan. Little did I know that he removed my legacy World Connect plan, which makes the monthly fee look cheaper, but ends up costing hundreds when I make international calls. I got a surprise bill showing international calls at the full rate on my bill. Now, I owe AT&T hundreds on international calls, and lost out on the legacy World Connect cost. If you go to this AT&T store, watch out for the old, fat hippie pushing the Next plan.

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1
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Most horrible store ever! I am done with at&t for good. Canceling my contract with them today! People in the store are rude and not helpful. They think people are stupid and going to pay full price of a new phone when signing up for a 2 yr contract again. I have been a loyal customer with them for 10 years....its so sad they treat people like that!

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1
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This particular store has the worst customer service I've ever experienced. They are always trying to scam me into paying more. I will never return to this store again and plan to switch carriers after this experience.

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5
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Great service here. Matt and Ryan are always who I see and never give less than the best advice and assistance. I have had AT&T for years and enjoy every bit of it. Sure there can be some small service problems but who doesn't have those? They are very rare anyway. Look into At&t and you won't be disappointed.

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5
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5
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Nice staff, but depending on who you get, it can be very slow.

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5
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Had a great experience here. They always help me within the first couple minutes of walking in the door. Most salespeople are very knowledgeable and some will even helpyou out here and there, if ya know what I mean. ;)

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1
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Store will not answer their phone. Called several times in a row, and at least once the line was disconnected. Frustrating.

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4
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Never had a problem with this store

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Very bad experience. We wanted to upgrade our phones in the store, but we wanted to see if they had the phone we wanted in stock first. Nobody answered the phone when we tried calling, and the person greeting customers would not look up whether they had the phones in stock until it was our turn to have our phone upgraded on the sign-in list. The wait time they suggested was about 2 hours. We waited 20 minutes and left. They suggested we schedule an appointment for the next day where we could be first-in-line for our time slot. When we came back for our appointment, we quickly got paired with a sales rep. The gentleman was nice and well-mannered, but we had to sit through an hour-long sales presentation before we could complete the upgrade. Even though I said we were only interested in upgrading our phones, we were presented cable and internet, home security, internet-connected devices, tablets, and a plethora of phone accessories. They also did not have the phone we wanted in stock, which we didn't find out until after the sales pitch. Ultimately, if this is what I can expect next time, I won't step foot in another AT&T store again.

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4
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Besides the negative reviews, I decided to come here. I'm glad I did. I waited a short time 5-10 minutes. I'm sure it depends what time of day and what day you come. The employee was very helpful and steered me in the right direction. Walked me to the door

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The manager's are crap! I have never see a bunch of lazy and ignorant people in my life! DO NOT GO TO THIS STORE IF YOU WANT SERVICE! I was told when I signed up for ATT&T service that I have 72 hours to make a exchange with out a charge if I my wife did not like her phone, but the woman that told me this had lost her job!? I do not care this is what I was told and now they want to charge me $35.00 for turning her phone in!?? This came from one of the manager's. But on the May-15th the manager told me she would not charge me, but now today May 17th they want to charge me!? What happened to NO CHARGE DO THEY NOT GET? I asked ONE OF THE MANAGER'S TO PLEASE CALL THE MANAGER THAT WAS WORKING ON THE 15th but she told me no she could not? But she could charge me $35. to get my wife's new phone! but it get's better! I did not have my wife's id number so I when home to get it and she told me she would give me the new phone when I came back, it was 4:45 pm when I got back she then told me it was to late they where closing at 5:00 pm and there was not time to set up a new line!? Is she nut's? I think just LAZY! SHE SENT ME HOME TO GET MY PASS WORD AND THEN WOULD NOT HELP ME! WHY IN THE HELL WOULD ANY ONE GO TO AT&T! I THINK IF THIS IS THE WAY THEY TAKE CARE OF THERE CUSTOMERS I WILL GO TO SOME WHERE THAT WILL TAKE GOOD CARE OF ME! I like the fact that AT&T is not going to put up with the crap I had to put up with. they took all the charges away. But today I went in to take my Iphone's in to get a samsung and before I found out what the manager did to me on sunday, she missed my pass word 6 times so the phone locked me out. Now I have to get it 24 hours before I can reset it to turn it in, do you think the manager would know better!? then it took 2.5 hours to set up my new phone? What takes 2.5 hours to set up now days? then I have to go back and get a new phone tomorrow!? Are they going to pay me for my time? If you want good service DO NOT GO TO THIS STORE! They do not care! I have over 5 hours in the store just to get two working phones!

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Clerks are rude. Won't work with customer over the phone due to possible criminal calling. Would not assist husband at counter while I spoke to clerk over the phone. Counted minutes I was on the phone and stated I was wasting their time and could have called Customer Service and been helped faster than the time I was taking talking to them. Clerk drones on and on like a robot constanting interrupting and saying the same thing over and over until you just want to hang up. RUN! DON'T GO HERE!

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Absolutely horrible people working here! Rotten attitudes - Just nasty service. Don't Go - the other reviews are correct - Terrible!

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I have been attempting to do business with AT&T for 2 weeks now and they seem to have a problem finding my Address. It is 2015 and AT&T cannot verify the address of a 22 story complex... I have called the company phone 8 times and no one has answered, not once. I took time out of my day to visit the store and person - this resulted in a 45 minute wait and still no one was able to resolve the most basic problem. I am not sure if the store has a manager, or if AT&T knows of how poor of a job this store is doing. This store is an embarrassment to corporate America and I do not know why anyone does business with AT&T after the terrible and inadequate service I have received from them. I have continously went out of my way to do business with you - to give you my money monthly. I do not understand why you will not meet me a quarter of the way so that I may give you my money repeatedly. I just do not get it.

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I don't know why I continue coming to this location. I am constantly "helped" by the same smug employee who talks down to me like I'm stupid, although she's usually saying the same thing I'm trying to explain to her.

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5
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I was greeted promptly as I walked in and was helped by Charity who was exceptionally nice, knowledgeable and kind. The manager was also just as nice as Charity. If your going to go to a Att store this is the one ALSO it is a corporate store so they have all access. I was able to trade in my phone and get my trade in money then and there.

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How to best describe my experiences with this place....How about "The Idiots of Eastpointe"!!! The first time I dealt them a few years back 2011 or 12, I had a problem connecting to the internet. After going back & forth with several AT&T techs they suggested I try a new modem. I go to Eastpointe to see if they had one & how much. The guy that waited on me checked my account & informed me that U-verse is available in my neighborhood & AT&T had discontinued my old service. I asked why I wasn't contacted, he couldn't give me an answer. He also told me that the new install would cost me $200 dollars. I inform him that I'm both A+ & Cisco certified so I don't need a tech to come out, just send me the equipment. He refused, so I set up an appointment to have the system installed. I'll deal with the billing department later. I had no internet for 3+ weeks because: 1. First tech installed, couldn't connect 2. Second tech trouble shoots no connection 3. Sent new modem (what I wanted in the first place) no connection 4. Supervisor comes out...still no connection Finally they sent an old school "REPAIR MAN" to check it out. After about 15 minutes he informed me that; 1. U-verse IS NOT AVAILABLE IN MY AREA!!!! 2. I had a virus on my desk top that was keeping me from connecting. 10 minutes latter cleared virus & old modem was working fine...... THANK U EASTPOINTE!! My latest encounter with Eastpointe. I called AT&T & ordered a new line added to my account & new cellphone for my daughter. They only had it in white, but if she wanted a different color she could exchange it at the AT&T store. She could also have her old number installed there. Simple enough right?? She goes there & they tried to charge her a $40 dollar restocking fee & $25 dollars to keep her old number. She refused, so they helped her set-up her new phone. This was on July 22, 2014. After a week or so, I go online to check my account & my daughter wasn't on there. I figured it was after my billing date, so no big deal. On Aug. 21, my daughter received a past-due reminder for a $146 dollar payment. My payment wasn't due till the 23rd, So I checked my bill & she's still not on it. I didn't receive a bill, email, text or tweet,,,nothing. I call AT&T to find out what's happening & this is what my friends at Eastpointe did; They set-up a separate account in my name using my daughters contact information They charged her for all the extras that I had already set-up for her on my account All of this has been resolved, she will be on my next statement. Her bill will be $50 dollars a month & a $40 dollar one-time new line charge. Not $146..... THANKS AGAIN EASTPOINTE!!! Enter At Your Own RISK!!!!

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I purchased an unlocked LG G3 from Best Buy online on the 30th of November that had originally been a T-Mobile phone (model D851). When I inserted my AT&T SIM Card into the phone, the device could only call/text and use wifi; no data usage. When I asked the authorized distributor about it, they said they could not help and recommended I ask Best Buy, I went to Best Buy and they said they could not help and recommended I go to AT&T's local corporate location. The official AT&T store on John R in Madison Heights was extremely helpful. There was about a 15 minute wait for service but that was to be expected during the holiday season on a Saturday. I explained my dilemma to Londell Garraway and he immediately knew the cause of the problem. After about 5 minutes of configuring the network and APN settings the phone was fully operational and connected with full 4G LTE. The authorized distribution stores may be knowledgeable for basic device registration and sales, but for legitimate software/networking problems, I'd recommend going to the corporate AT&T store. Thanks again.

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If you read a 5-star review on here, ignore it, because it's probably some worker from the store on their lunch break. I called this store to find out what the availability was on an iPhone. I was told that all agents were busy and to use their "app". I went into the store and asked what the availability was. I was told by the person at the door that he didn't know and I would have to wait 30 minutes for a sales representative to find out. He couldn't even give me an estimate or approximation on whether there were any at all. Don't waste your time.

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Was supposed to get 30gb a month for the price of 10gb a month. Was lied to and cheated. Screw this place.

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1
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Worst store ever . slowest ever u have to wait for so long ! They dont have enought employees to serve the customers ... NOT RECOMMENDED

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I just went to this store and I found it is very normal and as expected. Some one walked up to me, asked me on how can they help me. Upon describing problem with my phone, he took my name into the electronic queue advised me to take a seat until the next sales rep is ready to help me. Got the next rep. She helped me very quickly. Polite, friendly and even signed me up for U-verse, which I did not planned on doing before I go there.

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brought in my unlocked Verizon S4 to connect to my existing AT&T account, and after many attempts to get the data side working the employee gave up and told me that it wasn't possible. When I got home I googled the problem and found a 30second solution on youtube and was able to get it going myself. These people don't know squat. Today I called because the S4 ended up in the lake and I wanted to move the service back to the old phone, but they hung up on me 4 times in a row. Their phone rang around 6 times each time then they pick it up and immediately hang up on me. I guess you can't expect much from poorly paid reps.

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At&t is the devil. Wished I had a Verizon phone.

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I walked into this AT&T location yesterday afternoon all ready to buy a new iPhone. It was to be the third iPhone for our family and the 4th AT&T telephone for our family. The store was busy with all associates with other customers. My husband and I waited for about 20 minutes and at that point two customers finished their transactions almost simultaneously and exited the store. We waited for an associate to approach us and ask to assist us. Instead the two associates who now had no customers stood behind the counter and chatted small talk with each other, and it was apparent they were not doing anything other than just chatting. When I began to approach the counter, one of the associates turned away, picked up a sheath of papers and began to shuffle them while the other turned in the other direction and started looking beneath the customer counter. At that point, my husband and I walked out the door, drove across the parking lot, walked into Best Buy and 45 minutes later I walked out with a brand new 32GB 4G iPhone with a service plan for the 2GB data pack, unlimited texting and 700+ monthly rollover minutes. Yesterday was the first time we tried to use an AT&T customer service location for our purchases having before always shopped Best Buy. After the non-existent service yesterday, I have no plans to ever return to an AT&T customer store for something I can get elsewhere.

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Horrible horrible customer services!!! Do not go to this store!! The short little Burnett was so rude and not helpful at all. Basically felt like she didn't want to help me out at all and was accusing me of purchasing my phone somewhere other than at&t. I will be calling the head corporate and putting in a complaint about this locations customer service. She needs to be fired!!

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5
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I've never had a problem in the 10+ years I've been going to this store. If I'm unhappy when I get there I'm super happy when I'm leaving. Some times they have a lot of customers but someone always says hello and I'll be with you in a second...even when I just have questions about my service and am not there to buy anything they are patient and very helpful...I won't go to any other store because the service I get else where isn't as good as the service at this location.

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I could write a Book on what has gone wrong in the AT&T system and my account over the last few years. I just want to be a "Happy Customer". Not sure why they can't deliver a Houses Phone, PC service and 2 cell phones on one account so I can make one payment to them. Now I switched to Verizon for a week. They didn't have the same discount offered that AT&T had, so it was more than I wanted to pay. Now I'm back with AT&T and they can't give me the cell phones I want, do to some technoproblemo...they have. It has been days and I still do not have my cell phones we want. I wish there were a better service at a better or equal price but that is not a possibility. Where is this all going if it is not possible for a technology/communications company to do any better than this. I deserve an explanation and something to account for my time and inconvenience...you think?

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5
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Always helpful! They are always busy so expect to spend some time there waiting but I have never left there disappointed. Everyone there is friendly and willing to take the time they need to.

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So to keep this simple and to the point. When you call this store, before you ask any questions, INSTRUCT the "service/sales" person to listen carefully. In an attempt to merely inquire if a replacement battery for my phone could be purchased there...at the same store I have used for several years...the same store that sold me the phone I am looking to replace the battery on...I TELL the sales person "I need to see if a battery is available through your store and inquire on a price". The sales person asks me "what kind of phone do you have?" and I inform him "I have a Motorola Atrix". NOW..before I can finish my statement, he is TELLING ME that "That phone is sealed, you can't replace the battery on that". Then begins to run off on his next 'what you'll need to do' spiel. So returning the favor of interrupting, I let this person know that this phone IS NOT SEALED, that he doesn't know what he's talking about and then he tried to start up again with what I had to do. When I interrupted him again, he finally asked an intelligent question, "Do you have the 'first' Atrix?". So when I told him that I was trying to explain that to him from the very beginning, he finally listened to me as I gave him the model number of the phone. I am told that AT&T no longer sell that phone, so they no longer carry that battery.

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5
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Bryan is awesome and patient! He walked my mom step by step to make sure she was happy! Jesse was helpful as well! Made for an enjoyable afternoon at the AT&T store!!!

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1
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When an employee left we wanted to let him take over the number and cancel the service. So they put it on vacation hold. After six months they put starting charging double of what I was paying for the other employees. After being on the phone for over 45 minutes and getting transferred five times I found out that they should have allowed us to pass the account over to that employee and stop paying for a line we were not using.

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After 20 years of being with At&T, I can't even begin to tell How bad their service has gotten. Just got out of the hospital after 5 days and I can't get a straight answer from these idiots about my account after 3 hours of talking to at least 10 reps and 4 superviors, I still don't have an answer. I am switching over to another carrier today.

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5
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I had a wonderful experience. The sales person was extremely helpful and even removed some unnecessary charges that another store had built into my bill. 10/10 would shop again.

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1
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I went to this location to ask a question about their new billing system and the way they have structured their payments of phones and the sales rep immediately got defensive as a result of my inquiry. He began talking down to me and talking over me and basically refusing to change the structure of my bill stating that I had to go the original location to have that done. This entire experience has angered me so much that I decided to relinquish my status as a customer with att all together.

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Terrible customer service. Went to their temporary location next door for a new iphone. There were 4 or 5 customers inside with about 5 staff members, yet seemingly no one was being helped. I tried to get assistance but was told to wait for no apparent reason, as was another customer. Staff just stood behind the desk around a single computer screen. "Adam" was rude and unhelpful. Leaving now to go to a different location despite the massive inconvenience of doing so.

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Horrible, I can't even get past their freaking Robot answering machine when I tried to make an "appointment" to get in there, like all the other customer victims who rated them, I too am move all 5 phones to Verizon on my way home tonite, assuming they actually have people working there, ATT just plain sucks

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Tried calling for over an hour. Nobody picked up the phone at that location. I am seriously thinking of dumping ATT and going to Verizon. That location has the worst customer service.

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Trying to get someone on the phone is neigh impossible. You call in, and they spam you with advertisements about how seconds count (ironic since these advertisements are about 30 seconds long). The phone then rings twice before it puts you into a dead end offering for a telesales rep. You can't even stay on hold to wait...terrible customer experience.

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Staff is superficial and rude. Didn't give me enough and clear information

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It's a cell phone store, so the expectations are minimal to start. There's always a ton of staff here, but they seem to work so slowly (or need to consult with each other) that you'd be better off doing everything online. I overheard a few other conversations that all sounded pretty scammy (oh, you can cancel that later if you don't like it...well you signed up for that tablet data plan, so...). In the end we had to walk down to the apple store to have them fix what AT&T couldn't handle. After 40 minutes at AT&T, Apple took care of it in 2 minutes.

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I'm okay if you need me to wait in a long line, but when it's my turn, could you please focus on my problem ? that service guy kept making his own phone calls and ran back and forth to manage his personal business, and when I asked about my phone problem, usually been ignored and enjoy his own talk, thank you so much for letting me experience this ! I really would like to give you less than one star !

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just like every other ATT store i've worked with, HORRIBLE reps. I swear I know more about phones than anyone in the store.... where do you find these people!!??!!???

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5
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I feel compelled to write a review bc I had some annoying phone problems and had to pay several visits to this store. I worked with Kelly and Andre as well as a couple of the store managers and they were GREAT! I'm not sure what all the bad reviews are about here but I wanted to offer my experience for counterbalance. These guys have been great whenever I've need something for my phone!

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We went in today to do some free stuff - move SIM cards around within a family plan, cancel one line and so forth. The service was perfect: an associate, Andre was with us within 3-5 minutes. He did all of our 'musical phone issues' with a smile. Thanks, everyone!

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5
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Giovanni was excellent. Saved us more money than 3 other stores. More options that lowered our cost on the iPhone 6s. The store was a zoo. We arrived with one appointment before us. Quickly there were ten people behind us on the list. The appointment customer waited at least 1/2 hr We waited 55 minutes. At least Giovanni was worth the wait. My suggestion: An appointment is essential but I don't know how to get one since there is only one recorded instance of them answering the phone. Are they available online?

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Not a fun place to be. While you're being treated with 'respect', there's zero effort to actually help you. Seems like employees are spending their time there. Me story: I was greeted by a person at the counter, he asked what I am looking for and once heard, put me into waiting list (I was the only one there). I went to browse devices, he went to do nothing for the next 10-15 minutes after which he asked a detail about my order and started pulling it of, though transferred it to another employee, who got done helping another customer. Another employee helped me: in a minute I was on my way, but that feeling that no one cares makes me thinking of searching for another store/service provider.

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Do not go there, there is no point. The AT&T website told me they had my phone in stock, so I took an hour off work to go get it. Unfortunately, their inventory is bogus and they didn't have it. So I asked to order it, they tell me it takes 15 days, as opposed to 1 business day shipping for free online!! I finally requested to use a computer, the answer started with "a computer?", needless to say I did not stay a second longer...

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Been calling ALL day and no one answers. I'm not talking about just once or twice. I mean no one will pick up after I kept calling every hour for the last 6 hours. What are the odds of that?

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horrible they dont know how to do there job.. they pic & chose who they want to help first.. if its not a upgrade or a new sigh up for a phone you will be waiting for a very long.. i was in the store for 2 hours while there was people who came after me but because they was getting a new phone they got seen b4 me.. and my phone was not working at all .. so no stars never will i go there again

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Been trying to call for a few days before I go to the store and no one picks up. Don't want to make a wasted trip to the store I don't drive.

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The most laze,unfriendly staff ever!!!!! I wanted to get a phone plan that is right for me. The staff just answered "Ok." and keep staring at me. He even took away the plan sheet when I was still looking at it. I will never forget that african american staff, he is a garbage and will always be.

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4
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Sorry to see all of the bad reviews. Today I had a very positive, if brief, experience at this location. Hamid was very helpful with my problem. I was served quickly upon entering and the problem was resolved quickly by polite and friendly staff.

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Literally the most terrible service I've ever witnessed at any retail location, in my entire life. They don't pick up their phone, which forces you to go into the store if you need anything. Then when you get there, it's unlikely they'll have what you need in stock because the store is about the size of a shoe box. But you'll need to wait 30 minutes anyways, because they never have more than 1-2 people working and there's always a line. The people who work here are rude and frankly unintelligent. They have no clue what they're doing from a technical standpoint, and from a customer service standpoint. When I first signed up for AT&T here, they put me on a business plan without telling me, because business plans give the rep more commission. It took me hours via phone with AT&T corporate to get it all straightened out. Disgusting. Absolutely disgusting.

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I wanted to buy a smartwatch as a gift, and saw that the AT&T store had the LG G R watch in stock. After I purchased it, I checked with the recipient, and his phone turned out not to be compatible due to OS version. So I brought it back unopened within 3 days. When I purchased it, the salesman did not explain a restocking fee on returns. Such restocking fees are not standard practice when returning unopened items within a few days. When I returned it on 12/23, I was told for the first time of the restocking fee. The store said that only a manager could waive the fee, and asked me to come back the next day when the manager was present. I did that & the manager still refused to waive the restocking fee. I explained that it had been unopened and was within a few days, and it was only a version compatibility problem that forced me to return it, but he refused to waive the restocking fee.

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2
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Horrible, what happened? The guys there summer 2014 where so professional and nice... don't know where they got this new people...

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5
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Very helpful when changing carriers and my very outdated smart phone

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This AT&T is pretty good for an AT&T. The staff at these places are never helpful, so it's a non-issue to complain about that. Overall, pros to this AT&T.

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poor customer service and poor customer response time would choose a different service

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5
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5
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Had a good experience when switching from our old carrier. The salesperson (Sandeep) was very helpful, and I love my new phone. It didn't take much time, all of our questions were answered, and I didn't feel like we were being given the run around.

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5
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Love it here

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1
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exsperience not pleasant

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5
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5
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Great customer service. Always willing to help. Offering best in class effortless customer experience.

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Support person is arrogant and doesn't know how to talk to customers at all. They feel like they are doing some kind of public service and their job. If you want to upgrade your phone he would tell you they cannot do it in the store and you have to do it by yourself. If you cant help customers in the store why have the store at all.

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do not recommend at all - did a "free upgrade" and then looked at bill ant discounts gone because did an upgrade. - very shady. Store told me I signed contract and nothing they could do. who looks at their bill when doing an upgrade and when you see your bill 30 days later too late - service comes with a smile but if they hire sleazy car salesman types they get what they hire - caveat emptor - buyer beware

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5
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The sales rep are very knowledgeable and are eager to spend time with you until you are completely satisfied regardless of how long it may take. Some are more knowledgeable than others but what can you expect WE ARE ALL HUMANS!!! SOME PEOPLE JUST LIKE TO MAKE OTHERS FEEL DUMB SO THAT CAN FEEL SMART!!!! Talk about EGO trippin!!!

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5
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Knowledgeable & professional. The immediate attention you get once you step inside their office inspires confidence. Great people ... Great service!

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5
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I visited this store to get some help setting up my I phone and the wireless head set that I purchased while there and the young lady Jasmine Washington gave the best customer service that I have ever received from a sales person. She was such a help and very pleasant, more than satisfied with her service, she went above and beyond and it was appreciated!!!!!!! Best experience!!!

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My experience at this kiosk was good, at first. They had the Iphone I wanted in stock and had the rate I expected. The good experience stopped there. It took 50 minutes to switch my service to my new phone. Three days later I found out that they had activated insurance on my new phone without telling me (costing $8 per month). I had to spend 30 minutes on the phone with AT&T to cancel this and get a refund. While I was in the store, they told me they had a promotion and were giving away a tablet "free" with Iphone purchases. Turns out that they were going to activate the tablet on my account ($12 a month) without telling me, and I only caught on when they asked me to sign the paperwork. This kiosk is an authorized AT&T retailer, not actually AT&T. Do your shopping at an actual AT&T store or through the website to avoid all the runaround.

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5
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Every time I go in here I'm greeted quickly by a very friendly associate. One of the best wireless stores to work with. Thanks for making my switch from Verizon an easy one!

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Spent a 2 hours - with no waiting to be served - at the store just to buy an iphone.

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Ron while very helpful in setting up my new LG G4, added on a protection plan without my knowledge. I would like some more honesty. I found out when our account holder logged in to his account the next day.

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Earlier today I was having trouble with a recently purchased iphone, which was a replacement for an iphone that had been stolen from me the week before, so naturally i was a bit frustrated that i had to be making a call about it in the first place. When i purchased this replacement iphone, i also purchased the ATT insurance, which (as the store rep i dealt with that day told me) would allow me to get a replacement phone if ANYTHING went wrong with this one. When i called the Perry Hall, MD store in reference to getting yet another replacement iphone, i was told that i had to go through Apple, even though I thought this was strange because my insurance was through ATT. Using my common sense, i called Apple to make sure that this information was correct. The Genius informed me that i could bring my phone in and he could look at it, but if it needed to be replaced and i went through them i would have to pay for it, and since my insurance was through ATT, it would make more sense to go through them. He also made it a point to add that he wasnt really sure why this store rep had provided me with this information. Again, I gave another call to the Perry Hall, MD store and this time a rep named Bryan picked up. I explained to him everything that had just transpired, and it appeared that he did not want to hear any of it. He basically told me that there was nothing ATT could do and that I had to go through Apple, very rudely and abruptly, i might add. Just as i was about to ask him why i was paying ATT an extra $10 a month if they couldnt do anything about it, i heard the phone slam down and the line go dead. This, of course, sent me fuming. After giving myself a few minutes to cool down after being treated so inappropriately, i called the same store back and asked to speak to a manager. Of course, the manager was Bryan. And of course, he claimed that the line had gone dead, and denied being rude at all. When i asked if there was someone higher up i could speak with, i was told (rudely again) that customer service was the only other option besides what he had already told me regarding getting my phone replaced. I did call customer service, and i did complain, but it was not acknowledged. Id like to know if there is a local or regional manager, or number, or anywhere besides customer service that i can contact in order to make someone aware of this. If the manager of the store acts in this manor, i cant imagine this store being in business much longer. This is also the first unpleasant issue that i have had with ATT in many years of being a customer, and I am definitely not pleased. Please let me know who to contact.

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5
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always a pleasure

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5
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Have bought my phones here for years. Love this place and the same guy always helps us out. They never try to push anything on you. Occasionally ask if you are interested in a service which is fine. But super polite and friendly AND SPEEDY!

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4
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Well staffed with decent people.

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Was looking at the new HTC tablet and no one asked if i needed any help. Poor customer service.

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I knew more about the products and services then the person working with me.

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We purchased new phones here, but the associate didn't explain that the "free" tablet given to us required a new service plan. We ignored the fact that he was condescending during our purchase, but we didn't ignore the fact that he snuck this extra service onto our plan. We noticed the additional service plan on our account the evening we took home our phones, so we immediately returned our device the next day. When we said we didn't want it, he offered to reduce the plan rate, but that's not what we wanted. Finally, he accepted back the tablet after we insisted that we didn't want the additional plan on our account. Well, the associate never completed the return, eventhough we handed back the tablet, and we were billed at the end of the month for the activation fee and the monthly plan rate. Now I'm trying to fix this mess over the phone after noticing the charges to our credit card this month for a plan/tablet we don't have.

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5
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The representatives are very customer friendly and patient, they actually walk u to the door, everytime you go in there. Great customer service! Best I've ever seen!

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5
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I went in 25 minutes before closing and was in and out quickly. Corinne was a pleasure to work with.

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5
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Went in for a particular accessory the young man recently started there and he was wonderful I can't remember his name he put a glass screen protector on the note 5 for us he was professional and polite as well as patient I remember he just finished Morgan state and use to live in new York this young man will make all the negative thoughts about young people seem untrue he will go far no matter what he chooses because he has a charming and winning personality

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1
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Was sold on a phone by the staff who was friendly and helpful only to find out its not in stock. How hard is keeping a stack of small boxes in the back? I run 2 businesses with large inventories of perishable items, and we manage it somehow. But that's ok, I can wait 3 to 5 business days for one to be delivered. So now a week later, I am still waiting. I was told the phone hasn't even shipped yet. My only options are to wait longer or cancel (which isn't free) and go to another store. So you, dear reader, learn from my advice and just go to any other store to begin with.

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1
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These d-bags expect you to wait for a representative in order to buy a simple accessory. Why should I have to wait 45 mins to an hour while people setup plans when all I want is a screen protector?!? Verizon has a kiosk and people at the register... thinking about canceling my plan and moving over. Good job AT&T of Russellville!

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5
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5
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5
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I'm with Chris on this one. Visited 3-24-16 at 4:45 on a weekday to inquire about a new phone and change my plan. I was immediately greeted by Jimeka who was very friendly and professional. I had one person ahead of me on the wait list and was seen within 2 minutes by Robert. He couldn't have been more helpful. He helped me pre-order my new phone and took his time to answer several questions I had about data plans. Great experience. I would recommend this location.

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1
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Went in to change Sim card. Service was terrible. Waited for 20 minutes although only one on list. Looked in back and 3 people sitting around table talking. This is after the previous day I was overlooked and waited over 30 minutes because was not signed in

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5
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Given recent reviews I can only presume this location is under new management. The store was well staffed and even though it was busy we were checked-in and seen in under five minutes. Our associate, Gary, was incredibly knowledgable and patient as we asked numerous questions. I could not have asked for a more pleasurable experience. I would certainly recommended this location.

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1
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Went in 4 times to pick up phone that had already been paid for. Had ID. They didn't know what they were doing and wouldn't give me my phone. Clueless people. Had phone delivered to my house. Went back to Hillsboro Pike store to get phone activated. Had receipt. They wouldn't help me. Went to another store (in Murfreesboro, TN) where they activated my phone, moved my SIM card, and answered all of my questions. That was a great experience! Was told that Hillsboro Rd store has high turnover rate and they should have been able to help me.

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1
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AT&T sucks. Went to order service and they told me that I had an old bill that hat to be paid from February 2000, 15 years ago. They could not come up with the bill to review, just kept telling me that I owed $359. After a Google search I find that AT&T was not even in the area till 2006.

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1
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Need to have a person at from door check customer in as they come in like the store does in Mt. Juliet. That way everyone know who is next in line. Waited for for about 20 minutes. Three store associate on floor when in went into the store. One girl got completed with the customer she was helping then she went home. Leaving two personal on the floor. Two personal on break, One of which was manager. The manager came back from break & asked who was next. I was next, but I was nice and was going to wait for the next person. The next sales associate asked what he could help me with. I told him what I needed them said that the next sales associate could help me he was going on break. Does not make since to send someone on break when you have 8 or 9 customers waiting on needing assistance.

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1
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Highly dissatisfied customer experience management specifically a gentlemen by the name of John was very rude and condescending. I was given misinformation and the employees seemed disinterested in helping me with my service issues all around I wasted my time at this location. I received better customer service at a 3rd party att certified location.

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5
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1
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we called last week to have service at our home for internet. We were given a date and time which worked great. Then we received a phone call the morning of stating oh well we can not install your internet you will have to wait another week. Claiming that they need a third person cause they could not find a box. The box is between our home and our neighbors. If we were not able to have internet from your company then you should not schedule a time and date for people to miss work for nothing.

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1
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Went in this morning as I was referred to this location by Samson guy at Best Buy. The 2 people working at counter never even looked at my phone or tried to assist me in any way! I waited 15 minutes and was the only customer there. Neither person attempted to address my issue. Worst customer service EVER

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5
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Went in for a new SIM card after someone fraudulently bought 4 new phones on my family's account. Brad was super nice and helpful. It took an hour to get things straightened out with the fraud department, but it was as stress-free as one could hope. They happily escorted me to my car when I asked (I parked on the dark side of the building and they locked up that side while I was there). Thanks so much!

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1
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Nothing. I purchased an S6 Active and noticed a preloaded app wasn't working. I went back to the store within 3 days. The manager stated that "I had downloaded" some anti virus app to which I replied no. I am getting pissed at this point so I checked the store display phone and guess what...this app was ALREADY on the store sample. The manager leaves for lunch and I am still sitting here..horrible service and deceptive practices. DO not support this AT&T store.

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5
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We were recently at this location to upgrade 2 phones. Sam was the employee that helped us and he was awesome! He got us exactly what we were looking for, answered all of our questions and was very efficient.

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1
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No one will answer the phone at this location - kinda ironic considering ATT is THE phone company. Do you really have to teach a person to ANSWER the phone when it rings? Store manager was rude and unhelpful

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5
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1
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Employees are more concerned with pushing products when someone has a problem with their phone than with helping them!! I was told my phone was a lemon & I needed to buy a new one, when it just needed a new battery. Trust is ruined very quickly when you continue to operate this way! Shame on them!!

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5
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1
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I had to go back 3 times because one of their employees messed up 2 times. He was so rude to both my father and i. I will never go back to this particular at&t. Everything about it was absolutely miserable. I literally spent half my day going back and fourth. Absolutely ridiculous.

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2
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5
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1
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Have never had a good experience here. Both times I have come for service, my experience has been less than optimal. I came in once trying to change my data plan. Waited in line for several minutes listening to the employee talk about his friend's jail time, unjust charges, drug paraphernalia, etc. Yikes! My second experience: After speaking with someone on the phone at AT&T, I went in to this store to have a simple SIM card swap. Store said "We can't do that. It's not possible." Frustrated, I went up the street (Parker & Arapahoe) to another AT&T store. They had NO PROBLEM with the SIM card swap and I was in and out in under 5 minutes. I will not go back to this store.

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1
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This store is an agent reseller for AT&T Wireless, not an actual corporate store. I went in there to buy a specific non-data GoPhone plan for my daughter using my old iPhone and they refused to sell it to me and insisted I needed the top of the line plan since it is in iPhone. I had already called AT&T and they had confirmed that the plan was adequate for the iPhone, but the sales guy would hear none of it. I had to leave and go to the AT&T corporate store at Parker and Arapahoe and they took care of me quickly and easily. Bottom line, don't bother with these jokers, they are incompetent and rude. Save the hassle and go across town to the corporate store.

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5
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The AT&T Parker store is by far the best ones I've been to in Colorado. And I have been to a good amount. The staff is always so welcoming every time I walk through the door. I have never have a bad experience and assume that I never will. The staff has always answered any questions I have had and has ALWAYS taken great care of me and my family. I don't think I will ever consider going to another AT&T store. I would highly recommend either Paul, JP, and or Daniel for any assistance.

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5
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The guys at the store are awesome! I would recomend friends and family to this store, great service. :)

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5
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Best store ever.

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5
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3
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1
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Called store and was told 6pm close. Walking up to store at 5pm Lady with dark hair runs up from her computer and locks us out. Other workers and customers inside begin laughing at us. Thought it was joke but even honking and knocking at them to let us in...she just ignored us.

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5
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5
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5
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The service has improved immensely. They looked busy when I walked in and was helped right away. No waiting. The rep was very knowledgeable and easy to work with. Good experience.

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5
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5
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After trying to activate my new phone at home, something went terribly wrong. I had multiple transfers when calling ATT from home. I went to the AT&T store in Victoria and was greeted at the door by Walter. He was very knowledgeable and patient. I was impressed with the great customer service he showed me. Walter made a frustrating situation so much better! Thank you to him for that!

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5
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Great store

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1
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Be prepared to wait. Slow service

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3
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Typical AT&T store, nothing to write home about.

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1
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Be prepared to wait! Even if you are just going in to buy a charger or do an exchange, you will wait 45+ minutes. I told the manager they needed a separate line for retail (separate from those setting up service) and she said, "I'll let corporate know."

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1
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The staff at this location are condescending, ignorant and their customer service is extremely subpar. We have been loyal customers for years. We wanted to add an additional line to our plan for our daughter's birthday. My husband has waited more than seven hours over the course of three separate visits. This is the worst customer service we've ever experienced, anywhere. Considering dropping AT&T as a carrier over our treatment.

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1
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If there is a such thing, this is a 5/0/5 star review for this store, but my overall review of AT&T is 1 star anyway. But thats another story. As for this store, we took a phone in with problem of the phone not charging, because of the charger port. The tech support lady was nice, helpful and fixed the problem. She also told us the phone was still under warranty and could be replaced if the problem continued. She instructed us to return it to that store and get it return by a certain date. After a few days the phone started not charging again cause of the port connection. My untechical (if that is a word) husband returned with the phone while I was at work. He was rudely told they couldnt get that phone anymore and he would just have to buy a new phone. She also said the lady that had helped us before was not there. He called me and my head exploded! After ripping her up over the phone, I asked to speak to the lady and was told she wasn't there and she could not give me her phone number. My head exploded again! I raffled my purse, found her business card and left her one hot message! Suddenly she appears out of nowhere in the store where my husband was told she was not in and the problem then gets handled till we could get the new phone and she initiated the return. He received the replacement phone in the mail as promised and returned, with both phones, to the store to the GOOD and helpful employee to transfer his contact information. I don't understand why most everything with AT&T is such a battle! Thanks Katie for your outstanding help and to the rest of AT&T hmmm - not so much!

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4
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Helpful, but the lines are usually pretty long. Be prepared to wait.

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1
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I live in Honduras but on my trip back to the states I bought a new Iphone for my daughter and the ATT store in Knoxville mailed it to her in Alabama so she could then take it into an ATT store there and have the number ported. This seemed very easy according to the managers in the Knoxville TN store. My daughter received her phone as promised and went to the ATT store on State Farm PKWY to complete everything. The sales person realized very quick that she was there for technical assistance, not for sales, and told her she should call and get all that done, she didn't need in store help..... OK, not what we discussed in the other store and NOT the perfect example of customer service. Not a happy customer!

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5
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Chip Turner was an amazing sales representative! Highly recommended!

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5
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Excellent service! Helpful, thorough and personable staff! Great convenient location. Ali was professional, informative and really patient with all my questions! Will only go to Vestavia AT&T from now on!

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1
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Management at this place is non-existent. You will never be waited upon.

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5
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Happy New Year Birmingham!

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5
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i have only spoke with kevin which i believe is store manager. He has been of such great help and petience.! where ever he goes i will follow.!!

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1
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Poor at best. The last several times I've gone there for assistance they've not been able to help me and I've been a steady AT&T customer for many years with the complete home, cell, internet and u-verse package. More interest in quick fix, quick sell items. I end up going to the LaGrange store for everything now, not even bother to go to the Ogden store anymore. They seem to focus on certain people too.

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1
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Horrible! Wanted to charge $5 to pay my bill...with cash!!!

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5
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5
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1
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Worst experience I have had at an AT&T store. A representative removed the sim card from my daughters phone and didn't active her new one. Then just left. Forcing to sit and wait for one of two other representatives working. It took over an hour because one of the representatives left decided having a conversation about nothing was more important than finishing the transaction with a different customer. Sitting in a store for an hour and a half because an employee deactivates a phone and then leaves without activating the new one is unacceptable. I will never come back to this branch and will tell everyone to avoid it as well. At least 7 other people came in and left because of the wait. They weren't even ackowledged. We would have left if we had a working phone. I am disgusted and extremely irritated.

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3
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staff is usually helpful but AT&T trains them to manipulate customers by not giving clear answers or by distracting the customers with promos and what not.. AT&T's service is not the best in the valley. Not as good as Verizon but cheaper. However i hear the have better coverage in Cache Valley than Sprint or T-Mobile. Store can get a bit busy at times which means you may have to stand around and wait your turn for one on one customer service. All the phone cases and accessories are way over priced.

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5
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Either the bad reviews were for the wrong location or they hired all new staff. I thought the service was excellent. Jonny assisted me & never "sold" me anything. He was helpful in the way that he did his job but didnt make me feel pushed into buying anything in particular. He put the customer before his commission. He had to deal with me for 2 days until I made my decision and was just happy I came back & appreciated that I asked for him. I HIGHLY recommend this store!!! Ask for Jonny!!!

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4
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Very helpful, and even when they were busy still pretty fast.

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1
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I've lived in Utah most of my life and had AT&T for most of that time. I've used their storefronts in Layton, Ogden, Orem, Salt Lake, and Logan, and I'm sure others over the years that I don't remember. While AT&T is big company with very sticky fingers that they like to try and get into you pockets I have had acceptable to exceptional customer service from their employees at all of their store fronts... except this one. I went in with a cracked screen to see how long it would be until i could use my upgrade, or one of the upgrades from another member of my plan. I was greeted, rather quickly to his credit, by a young blonde man wearing just a T-shirt whom I began to ask about my problem. I asked if they provided repairs he said "no" I asked if they recommended a place for repairs and he completely changed countenances and angrily replied "no" again. I'm not sure what happened but my guess is he thought that i wouldn't be buying a phone and boosting his numbers or something so I was now wasting his time. I proceeded to see if it was possible to get a new phone because I knew my two year contract was almost up. At this point he asked for my phone number and then told me he couldn't help me unless I provided the last 4 digits of a number that was associated with the business through which the family plan is purchased. I don't have this number, nor have I ever had it. Nobody at the business through which the plan is purchased has this number either. The only person who has seems to be the AT&T sales guy that comes through every couple of months. I've never once in the 10+ years I've used AT&T even heard of this number, none the less been required to produce it. I was, understandably, somewhat confused about this and asked if he was sure and if it was some new policy change. He shortly snarled at me that he had been working there for 3 whole years and this is the only way possible to do this and the way he always did it. I replied that I had been with AT&T for much longer than that and that at all the stores I've ever been to have been able to help me. Now he starts telling me that all the workers at those stores didn't know what they were doing and that he can't give out any information about me to anyone who doesn't know the magic number and say that the employees at the other stores were bad workers and that this is the only way to do things. All of this time his tone and demeanor continued to become more hostile to the point where my wife was no longer comfortable around him and began to distance herself from us. I finally asked if there was anything he could do to help us without that number, to which he replied no. Finally my wife wheeled me down the dangerously steep wheelchair ramp and helped me into our car where we drove to the AT&T store at 1640 N main (Same parking lot as Khol's and Bed Bath & Beyond) and immediately received all the help and information we needed and requested by a very knowledgeable, courteous, and professional looking representative. The Manager here needs to train and reel in his sales hounds before he loses all of his customers. I'll never return to this store nor will anyone in my family. I do owe the sales man a bit of a credit though, he inspired me to look into other providers and found that I can save quite a bit of money with other providers, so at least there's that.

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5
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Staffs are amazing!!!

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5
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1
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Totally useless. Question "Is there a coverage map for Europe?" Answer,"We have coverage in Europe and sell the Passport plan, but I don't know where you would find a coverage map, maybe when you get there." So you want me to buy a plan, but can't tell me if and where I might have service under the plan.

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4
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Got us two new lines open on a new account but wait was almost an hour and he entered my street name as my last name.

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3
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Avoid the lines and make an appointment.

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5
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Great staff very friendly was just there and andrew work great with us. Such a good job I called the manager to say how considerate he is

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4
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1
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Horrible Customer Service! Was greeted at the door, only to be put on a waiting list while employees stood around not doing anything. After over 30 minutes of waiting we were told they had the phone we were looking at in stock. After 15 minutes of discussing options and picking out a case for it they went in the back to get the phone to come back out and tell us they didn't have the phone. When asked when they would get them back in stock. They went in the back and then came back out and told us they had no clue. So this was a total waist of our time. The worst part, it didn't seem to bother them either that we left upset. I would not recommend anyone use this AT&T store ever!

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4
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Staff is friendly and courteous. Recommend making an appointment and avoid the waiting line.

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1
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Very Poor customer service. I visited for a replacement sim card and was signed in. Stood at the counter for 45 minutes while reps socialized and humored old men to an extreme. They took 2 reps and ten minutes just to take a guys check and then walked him out of the store and talked about his youth. The entire time I waited, I felt as if I was invisible. When a rep finally freed up, she went to another customer way down the waiting list and took care of him. I finally complained that the socializing is great but not when 5 customers are waiting for attention.

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5
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I have to say that I travel quite abit, and have been to many AT & T stores. This particular one is a favorite b/c the staff is sincere, efficient and professional. I simply had to return a defective charger and was out in 3 minutes...during prime time and the store was busy.

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5
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Great at&t store. Oldest remaining in Greenville and the staf are very smart and friendly!

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5
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1
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Absolutely no help at all. Employees weren't even capable of filing an insurance claim. Also the management are nothing but liars to get you to buy more stuff

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1
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Assisted by Jodi "store manager" will not return. Do not waste your money on people who do not understand guest service.

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5
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Joe the sales guy was great

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5
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1
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1
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Sales rep was uncaring when problems arose. Happy to sell me something not happy to fix it when things went wrong despite a phone bill of $160 per month for 2 smart phones. My address remained incorrect for billing purposes for 3 months (they had a CC so were receiving payment so didn't care to fix the problem) Service not as good in rural areas as Bluegrass or Verizon although better then Sprint. Warranty on phones leaves you without any cell phone for more than 1 week unless you pay for express shipping and then only replace with "like new" refurbished model. Even when defect is clearly that of manufacturer. Store unable to replace defective equipment or do much if any troubleshooting. If you go here stick with an IPhone so that you can at least utilize the Apple Store. Do not expect much in service once they have your money...

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1
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The AT&T stores in this area are worthless. No care for anything or

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5
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Pretty nice store very professional

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4
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1
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Went to ATT store and again had to stand and wait and wait because of your employees just standing around and then after finishing with a customer just leave and let customer wait. Instead of waiting on customer in a professional way your employees sit and talk about everything but what they should be talking about. Upon entering the store we were asked what we needed. We told the person and after waiting for an hour we were told we do not do that. I have been a customer of ATT for a long time and pay a bill of 478.00 per month but as the contracts run out I will be changing companies to another phone company.

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5
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The store is a lot bigger than you would think there'd be in a city Parkersburg's size. Very well staffed and organized compared to other ATT locations. However there are still wait times. Definitely prefer this cell phone store over others I've been to.

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5
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This location seemed to be small for the size of the city but was able to solve my concerns. It had lots of sales persons that was very busy helping earlier customers. I had to wait in line for under ten minutes but my preexisting issues were given attention shortly after my number was called. I was surprised how fast my issues were addressed and solved. I ordered my phone through my normal great team of AT&T representatives over the phone. After looking at the new device, it was determined it was outdated and I decided to return the new Samsung S5. my overall service over the phone then at the Parkersburg, WV store was 'AWESOME'! The type of service received at both locations are a main reason why I am still a happy customer! Just have patience and all things will work out, as I was running out of time before my account would have been charged. Instead, I am still available for an upgrqde and is not stuck with a phone that I did not like. Smile! I am a very happy AT&T Customer!

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4
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I had a good experience at this store, although I didn't purchase a phone, Nick did take the time to walk me through some plans and options.

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5
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AT&T is Great!

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3
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4
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1
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Tried to call the number and no one would answer. Finally pressed "2" to go through the national sales center. Spent two hours with sales representative, Rhodes, and signed up for 4 phones. Because we were not in an area where we could actually get ATT cell phone service, he put in an address that would receive service. One phone arrived, the rest never did but our credit card was charged. Not only that, I spent four hours on the phone with AT and T trying to get the phones taken off and they placed four more orders on the account which kept coming through my e-mails. Then I was told I had to go into a local AT T store with two identification cards to show I lived at the address. This is crazy. We do not have a local store and this is the reason I ended up ordering them via phone. Three sales reps disconnected my call. It took thirty minutes three times to get a supervisor who was rude. I'm heading to Verizon.

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1
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i cant unlock my phone, it keeps freezing up! Im switching to Sprint

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4
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Im gonna stay.

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1
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I'm hungover and hungry been sitting here over an hour.. also my friend has to pee

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1
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I tried to call this place for days and all I got is a recording say everyone was busy !!! never did get through to a person!!!

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5
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1
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I was in the store for 20 mins looking for a case for my iPhone 6 not only did they not have any the employees sat on their phones and never once said hello welcome or anything about helping me the one lady looked at me with a scowl on her face never once did anyone stand up from their chairs or get off their phones I was the only person in the store without a att shirt or name tag abdolutly a discrace to the company every one of them should be reprimanded!!

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5
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They are a great group at the AT&T store in Wabash. Helpful and friendly and do their best to answer question and get you the products you want.

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5
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Manager was very helpful in taking care of my issue, despite the fact that I spent no money there.

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5
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5
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I worked with both Bryan I believe and Brian. One was a light skinned young women and the other was a red headed man. They both provided excellent service in helping me work out my broken phone situation on different occasions. They were both respectful, knowledgable, and patient with me despite me being pretty frustrated at the time. I am glad that the store hires employees such as these and it keeps me motivated to drive out of the way to make an appointment at this store and wait for either of them to help me work out any issue I have with my phone. Thank you for having such outstanding customer service. Sincerely, Joe Rico

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1
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AT&T is really scraping the bottom of the barrel for managers these days. The attitude on the manager was shocking. She was extremely condescending while explaining the problem on my account that was clearly the fault of AT&T. Her attitude made the situation far worse than it had to be. I would rather pay more money with another company than deal with the incompetence that is AT&T. To be clear the majority of the frustration I have experienced with this store was with the manager. She clearly has not been trained properly. So if you are in the market for a new phone or looking to change providers I encourage you to avoid this location at all costs.

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1
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i don't mean to rate this local store, just want to let all of the consumers know that AT&T service is so so bad, they screw up my bill every month and i have to call to adjust it every single month ... i have enough ... i signed 12months promotion contract UVERSE (home phone and internet) as $52 ... every month i got the bill as $80 plus ... call every month to adjust it ... for this month, they refused to adjust it for me and completely deny the contract i have with them in term of the cost, not the 12months, and they make the sound like they give me a favor to drop out of contract without early termination fee

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1
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We're currently in here and there are about five staff members just standing around. We've been I'm queue for about 20 minutes and have yet to be helped.

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4
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A nice new store and helpful staff. Lines move fast. Call ahead to save some time.

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4
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Pleasantly greeted as you approach the door. The employees are very helpful and nice. I do wish that they'd offer more of a variety of phones here, but maybe that's how it is at all AT&T stores now; I'm not sure.

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1
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If you go into the store the service is very good - but if you have to call them FORGET IT. They DO NOT ANSWER telephone calls. At least they haven't for a total of 1 hour 38 minutes so far today. Apparently telephone customers are not important. Am getting sick of calling. I guess I will have to drive 24 miles for assistance

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Well for poor customer service was traveling thr Jonesboro ar need a new cord for my phone talked To Bryce states i need to pay for 2 cords totaling 45.00 i am a good customer but think because i live in Mo didnt get good service Bryce was rude he needs to go back to school for more customer service traning will never go to that store again.

att.com
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