apple.com 1 Ahmad @2015-10-26 I had a terrible experience with Apple Customer service at an Apple branch here in Toronto (Fairview mall). My phone gets really hot from time to time when on the phone. I have taken the phone to the same Apple Store at least three times and each time they just run some tests on the phone and send me on my way saying that the phone has passed all tests and everything is fine. Yesterday, I was there and a rather condescending manager (Mathew **) was insinuating that whatever the Apple says is the law and what customer says is worthless. I even told him that whether or not he takes responsibility for what he says by writing what he says on a piece of paper and he refused to do so. He even refused for me to record our conversation out of fear that it might be used against him.