brookdale.com 5 Jackie Ann P. @2015-10-08 Yelp For Brookdale, Woodside TerraceMy 92-year-old aunt was a resident for 9 months, starting when she was ambulatory and continuing through hospice care. Caring staff and remodeled facilities made Brookdale a good choice for my aunt.Pros:Very caring people.Rather large facility but the staff learned my aunt's name right away.My aunt found it easy to make friends and fit in there.The Director of Assisted Living personally visited each resident when they were in the hospital, including my aunt. Upon coming home from the hospital, the front desk spotted my aunt coming in, and called for a nurse to visit her immediately.The assisted living staff was professional in helping cope with the changing demands of deteriorating health. They coordinated with private companions and the hospice team. They take their responsibilities of delivering medications very seriously.Residents seem quite alert and friendly. This is not a memory care facility and new residents need a doctors note that they are cognitively with it.Interesting activities. The musical guests and sing-alongs are very popular. Also groups of residents get together for woodwind ensemble.Dining room food is tasty. Good variety to the menu. Portions are sensible for seniors. The dining room staff remembers names and food preferences.One difficulty happened when they lost most of the dining wait staff in the same week. Then it ran as a cafeteria for a few weeks with much grumbling from residents.But the chef and the host were out bringing food and bussing tables. Everyone pulled together and got through it.The views from the high units facing the hills are very beautiful.The rooms are nice. They recently painted the hallways and re-carpeting is in progress.The facilities managers were responsive in changing a broken ceiling fan, replacing the low toilet with a taller one, and replacing a broken refridgerator. It took 2-3 requests for each of these, but they got done.Another comment was about timely service for assisted living. Basically, people have to wait for the shared staff to come to the room with assistance. Once there, they do focus solely on your residents' needs so they spend quality time. Also, if there is a health concern or repeated issues, the staff listens for the call and responds more quickly. Then they come check on people just to see that things are alright. If the wait is too long, its possible to hire a private companion to be right in the room to help with basic, non-medical issues.Most of the assisted living residents leave their door unlocked and I've not heard of many problems. Of course we put my aunt's valuable jewelry in the bank safe deposit box. She just kept her favorite earrings, necklace, and bracelet on. Another lady did say her jewelry was stolen and so kept bringing all her valuables with her when she left her room.Cons:Lots of road noise on the Woodside Road side, especially since they have single-pane windows.Also on the Woodside side, it gets warm in the summer afternoons when the sun hits. No built-in air conditioning but we were able to bring in a portable unit to cool it off.The step out to the balcony is a trip hazard. My aunt did not use the balcony much.Summary: Caring staff and remodeled facilities made Brookdale a good choice for my aunt.