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Do you own Clare Bridge of Jacksonville?

10050 Old Saint Augustine Road, Jacksonville, FL 32257, United States

(877) 712-9785

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Ripoff Beport : 4
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Reviews List

brookdale.com
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Yelp For Brookdale, Woodside TerraceMy 92-year-old aunt was a resident for 9 months, starting when she was ambulatory and continuing through hospice care.  Caring staff and remodeled facilities made Brookdale a good choice for my aunt.Pros:Very caring people.Rather large facility but the staff learned my aunt's name right away.My aunt found it easy to make friends and fit in there.The Director of Assisted Living personally visited each resident when they were in the hospital, including my aunt. Upon coming home from the hospital, the front desk spotted my aunt coming in, and called for a nurse to visit her immediately.The assisted living staff was professional in helping cope with the changing demands of deteriorating health.  They coordinated with private companions and the hospice team.  They take their responsibilities of delivering medications very seriously.Residents seem quite alert and friendly.  This is not a memory care facility and new residents need a doctors note that they are cognitively with it.Interesting activities.  The musical guests and sing-alongs are very popular.  Also groups of residents get together for woodwind ensemble.Dining room food is tasty.  Good variety to the menu.  Portions are sensible for seniors.  The dining room staff remembers names and food preferences.One difficulty happened when they lost most of the dining wait staff in the same week.  Then it ran as a cafeteria for a few weeks with much grumbling from residents.But the chef and the host were out bringing food and bussing tables.  Everyone pulled together and got through it.The views from the high units facing the hills are very beautiful.The rooms are nice.  They recently painted the hallways and re-carpeting is in progress.The facilities managers were responsive in changing a broken ceiling fan, replacing the low toilet with a taller one, and replacing a broken refridgerator.  It took 2-3 requests for each of these, but they got done.Another comment was about timely service for assisted living. Basically, people have to wait for the shared staff to come to the room with assistance.  Once there, they do focus solely on your residents' needs so they spend quality time.  Also, if there is a health concern or repeated issues, the staff listens for the call and responds more quickly.  Then they come check on people just to see that things are alright.  If the wait is too long, its possible to hire a private companion to be right in the room to help with basic, non-medical issues.Most of the assisted living residents leave their door unlocked and I've not heard of many problems.  Of course we put my aunt's  valuable jewelry in the bank safe deposit box.  She just kept her favorite earrings, necklace, and bracelet on.   Another lady did say her jewelry was stolen and so kept bringing all her valuables with her when she left her room.Cons:Lots of road noise on the Woodside Road side, especially since they have single-pane windows.Also on the Woodside side, it gets warm in the summer afternoons when the sun hits.  No built-in air conditioning but we were able to bring in a portable unit to cool it off.The step out to the balcony is a trip hazard.  My aunt did not use the balcony much.Summary:  Caring staff and remodeled facilities made Brookdale a good choice for my aunt.

brookdale.com
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My mother lives at Brookdale Redwood City.  My father lived at Brookdale in Santa Rosa at Paulin Creek so we had experience with Brookdale.  There is NO comparison.  The food service is terrible!  When my mother moved it they did not tell us that they were having problems in the restaurant with wait staff and that they would be serving meals buffet style.  Now a month and a half later they are still serving this way!  They keep saying soon they will have this resolved.  I'm not sure what their definition of soon is.  It is obviously much different than mine.  How can you expect people to serve themselves when they are in their 80's and 90's!Carrie

brookdale.com
4
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My father in law moved here over the summer and has been for the most part very happy with the move. His 1 bedroom apartment is comfortable, cozy, and just the right size for him. The apartment has it's own kitchen, so he can cook if he chooses to, but most of the time he has meals at the very nice dining hall on site. We've joined him for meals and found them to be very delicious, offering a varied selection. He's gained some weight since moving here! There are activities going on all of the time, so he enjoys himself and has companyand variety. He can take the Woodside Terrace mini van to go shopping or to doctor's appointment, and we're happy to see that this service is available to him.'The staff members are friendly,  courteous,  and the resident's seem happy. We attended the Christmas Gala last night and it was enjoyable. It's nice that Woodside Terrace managment hosted a festive family inclusive event for the holidays! I see negative reviews that are quite dated. It seems as if their management has greatly improved since these reviews. I've visited many senior living locations and I feel that Woodside Terrace offers a very good balance of value and amenities.It's made a big difference for my father in law, and I believe he's happier and has a improved quality of life after moving to Woodside Terrace.

brookdale.com
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Stay away from this place!  They promise meals served restaurant style but now do not have the staff to provide the service.   Residents must serve themselves from buffet style lukewarm food and carry their plates to tables.  The residents have to wait to be seated at a table and wait as long as one hour for the privilege of serving themselves!

brookdale.com
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The day we moved my mother in to assisted care, her balcony was littered with large seed pods from the trees. Despite phone calls and two written notes to the desk, it was never cleaned and just got worse, with sodden slimy piles of leaves after 3 mos. We were promised a lunch or coffee welcome get-together with some people there for my mom and it never happened despite two written requests by me. She and her friends were made to wait for up to 90 minutes for assistance to get to meals very frequently and staff denied it, tho I experienced it myself while waiting with her. I asked for her lungs to be checked, was assured they were, yet she had pneumonia by the time I got her to the hospital. Hospital staff showed me a bedsore she had when admitted, and I was never told about it. The staff were mean to my mother, and she, a formerly very independent and strong woman, was afraid to complain, tho I did it for her. It was a terrible experience for all of us. They talk a good story, but beware. It is run by a corporation, and the bottom line is what they care about.

brookdale.com
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This place has been a huge disappointment for my 85 year old mother.  She pays $5,500 a month for a small two bedroom apartment, because Brookdale is supposed to provide security, meals, and daily activities.  She's been there about six months on a one-year lease, and we've had bad experiences in a number of areas.  HER LOCKED APARTMENT HAS BEEN ROBBED OF CASH FROM HER PURSE TWICE while she was at dinner (and other residents are having similar problems).  Their suggestion after the first robbery was to call the police, who dutifully took a report.  A staff member said this has happening for years.  They are very sympathetic (assuming they believe her), but I don't see any real action taking place to prevent recurrences.Employee turnover is high.  My mother does not like the food.  They schedule daily activities for the residents, but frequently no staff member shows up to run them.  They schedule movies on their cable channel which they don't run or the images are all fractured.  They messed up her billing several times, so we stopped automatic bank deductions.  Before we moved in, they promised to install a wall air conditioner and it took five months of our nagging them to get it done.  They have had 8 executive directors in 7 years.  A couple of bright spots:  The physical and occupational therapists on site are very good.  They have a new executive director who has made noticeable improvements.  Some of the staff members are very nice and caring, and the other residents are nice people.  But overall the experience for my mother has been highly unsatisfactory.

brookdale.com
4
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The staff is friendly and helpful28-Aug-2014The company is not forward thinking in the way they view older people. The food is unimaginative and sub-par in terms of presentation. The activities are also lacking in imagination and presentation and often seem like no thought at all has gone into them. The on- site exercise room has shabby, outdated equipment. There is no central plan for evacuating residents in case of emergency and no public address system to notify the residents. Brookdale could set higher standards but seems to prefer doing as little as possible.

brookdale.com
5
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They seem to have thought of everything!

brookdale.com
5
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My parents have lived at the Statesman Club for the past four years and have loved it from the day they moved in. Every single employee treats them as family. We could not have chosen a better place for them to live. The other residents are all great too, which really matters if you visit other places. There is always something going on to do. My mom loved her water aerobics classes... the heated pool was great. The food is also excellent. Not only do they provide two new menu choices at lunch and dinner, they offer fish, chicken, burgers, etc. that you can order off of the menu. Rose is the head chef and does an amazing job. The wait staff are very patient with all of the residents. I have noticed this not only with my parents but with everyone there. Many times elderly can be borderline rude when they want something. But the staff always shows these people patience and kindness. Housekeeping comes weekly and my parents love Jocelyn. She is so attentive and loving to my parents! The Statesman Club provides transportation to doctors appointments on Tuesdays and Thursdays as well as other places like WalMart, etc. Utilities, including basic cable, are provided. All you have to do is get a home phone if you want one. If you or your parents are ready to live somewhere where you don't have to worry about cooking or cleaning anymore, you cannot find a better home than the Statesman Club! Call them and ask for Valerie. She'll treat your parents like family just like she did mine!

brookdale.com
5
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My father-in-law George was a resident for over a year at this facility. When George arrived from the nursing home, he was in bad shape. With the love and support from the Clare Bridge family, he flourished, got better physically and really thrived there. He was treated with love and respect. He enjoyed gardening with Becky, enjoyed their outings, made friends with everybody and was a big help to them all with the residents. George passed away in December, but we will always be so thankful for the wonderful care that he received when he lived at Clare Bridge. He loved everybody there and was very happy. Thank you all for taking such good care of the man we all loved so dearly.

brookdale.com
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brookdale.com
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This is a excellent community for the retired elderly the building is in a excellent location in oklahoma city the employer treats there staff well everyone loves the residents and visitors to the resident are well respected and friendly this is one of the best communities in oklahoma city

brookdale.com
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My mother was sent here for a couple of weeks for skilled nursing rehab. The room my mother stayed in didn't have a working air conditioner. The ceiling fan had two speeds: Slow and off. I had to bring a fan from her house. Her room was reminiscent of a third world prison cell. She got there on a Friday and due to the heat her health declined. By Saturday night as my niece was visiting she noticed a problem with the oxygen machine. My mother was sweating and not incoherent. My niece had to call the ambulance and send her back to Oklahoma Heart Hospital. If you value the lives of your loved ones I would steer clear of this facility.

brookdale.com
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Treemont Retirement Community is great! The term "community" is bandied about in facilities of this type, but this truly is a community, where people are friendly and care about one another. The staff will do about anything to accommodate the residents. They will hang pictures, change light bulbs, etc. that really aren't part of their regular duties. I bought a bicycle and one of the maintenance staff helped me put it together. The food is Cordon-Blu rated, and if you don't want one of the entrees offered they have an alternative menu to order from. They'll pack it "to-go" for no extra charge if you don't have time to eat in the dining room or just don't want to miss the big game or whatever. Treemont is an older building in an older neighborhood, but that is a good thing if you like quiet. No loud, obnoxious kids running about, no cars racing up and down with boombox music turned up to jet-engine levels, just quiet! Treemont has lots of activities. Yeah, most places like this have activities, but these are ones that you might like to attend. This week, for instance, is a trip to the Federal mint to see our money being printed (no free samples, please!). We have a weekly "Mystery Trip" for the adventurous. There are the customary trips to Walmart and Target, but also trips to local Chase bank, Post Office and other attractions often overlooked. If you have a need for transportation that can't be arranged with the regular bus tour, they have a gentleman that will take you most anywhere you want to go within a 10 mile radius on Wednesdays and Fridays. That's almost like having a private chauffeur! I really can't say enough good about Treemont. I intend to spend the rest of my life here.

brookdale.com
5
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It could not be better!

brookdale.com
5
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Beautiful . Friendly, great food, clean smells good.

brookdale.com
5
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Friendly staff and a great sense of community.

brookdale.com
5
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Town Village North Dallas offers both Indpendent and Assisted Living. They also have services that the residents can receive in independent living.

brookdale.com
3
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Expensive

brookdale.com
4
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This place is upscale and the prices are good. The only reason we chose somewhere else is because my mother wanted a place with Assisted Living with Independent Living.

brookdale.com
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brookdale.com
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Horrible neighbors in the community! Lot's of early morning noise from a construction project before 8:00 am on Sunday morning and semi-tractor trucks noisily delivering food at 6:00 am in the morning.

brookdale.com
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We moved my Mom there for a 3month respite. They are very nice, the therapy is excellent and the service is overall very good. I think the restaurant is good, some menu items can be improved. But its the best place we have been to.I do recommend it. Clean, friendly, caring.

brookdale.com
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Friendly staff and residents. Great Location! Best retirement community in Chicago.

brookdale.com
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brookdale.com
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Worst decision we ever made! Mom went there to be in a decent facility. she went in with ZERO health issues. Dr. Edge had even wrote a note saying she could even do well at an independent facility. Two weeks later Rose, their holier than thou nurse, says she is going to put mom on with Aspire Home Health for "med management" and a "fall risk." She had never fallen before! She soon had a rapid decline in health, lost 22 pounds and ended up in the hospital for DEHYDRATION and a UTI. All of this while on Aspire home health and living in an assisted living facility!! After a short stay in Norman hospital and going home on a real home health company she not only got better she completed a 5k last week! The worst part is we found out Brookdale has their own home health that was never consulted. If you want your loved ones to NOT be cared for by all means ship them off to this place!

brookdale.com
2
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It was great until my Mother actually needed assistance. They totally failed her when she actually needed some assistance

brookdale.com
2
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Bad place to work and bad place for your love one to stay....

brookdale.com
5
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I had my interview it went well, this place is very nice.The people there are very nice and they seem like they care for the residents. I would work here.

brookdale.com
5
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Great staff, dining,activities, apartments, grounds and more!!

brookdale.com
5
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Beautiful place friendly people. Excellent staff top notch.

brookdale.com
4
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beautiful facility with daily activities

brookdale.com
4
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My mother has been a resident of Emeritus for close to one year. It is always a concern to have a parent enter an assisted living facility. I have been extremely satisfied with the care she receives and appreciate the effort from all the staff at Emeritus. Everyone has been friendly and courteous. I have been notified routinely if an issue came up with my mother that required my intervention. The meals are great, plenty of activities, and I appreciate the staff stopping in to visit my mother to see if she is doing ok several times a day. Would recommend to a friend.

brookdale.com
5
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I volunteer here playing music once a week for the residents, and have been doing this for about two years. Out of the few homes I have played in, this one is my favorite. The staff are so lovely, and they obviously care about all the residents. The place has a homey atmosphere and it just feels very personal. The residents, despite their illness, seem happy and comfortable with the staff. It's a beautiful community.

brookdale.com
5
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Clare Bridge environment is beautiful, clean, joyful and stimulating for the unique population of Alzheimer's and Dementia residents. The staff is well trained and compassionate. We are so thankful we found this home for our Mom. Highly recommend if you're looking for the perfect place for your loved one!

brookdale.com
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brookdale.com
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The staff are very friendly and accommodating. Food is good. Rooms are nice. Snack alcoves on each floor are nice. They're quick to respond in an emergency and send you to a good local hospital. They let you pay for a month without commitment fee to see if you like it.

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brookdale.com
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I have absolutely no complaints about Emeritus Towson and for me to say this says a lot about the people who are caring for my mom. The staff is wonderful and easy to work with. The Director, the RA's, the nursing staff very friendly and personable and very accomodating. I would strongly recommend Emeritus Towson and give them 5 stars!

brookdale.com
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After watching the documentary "Life and Death in Assisted Living Facilities on PBS release in July, I think families need to be more cautious and search any information about Assisting living facilities before leaving their love ones to the care of people who main goal is gain more profit.

brookdale.com
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Out of control

brookdale.com
5
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Go visit. You will see a warm caring atmosphere.

brookdale.com
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DO NOT PUT YOUR FAMILY MEMBER HERE! My Aunt lived her for just over a year (March 2014 to May 2015) and got pneumonia 5 times because they were not giving her medications. They didn't refill her medications and she didn't receive her breathing treatments for 5 days. In March, they didn't realize we took her to the doctor in the afternoon. The doctor admitted her to the hospital. The next day at 11 am, I went there to get a few belongings and they didn't know she was gone! HOW DO YOU LOOSE A PATIENT FOR ALMOST 24 HOURS!?! Who was checking on her? Who gave her evening and next morning medications and neutralizer treatments? Why didn't they notice she was not at dinner or breakfast? They also don't follow doctor’s order to notify him of fever > 101. They gave my aunt Tylenol for 3 days for a fever greater than 102 and did not call the doctor. She had pneumonia! It was her family that rescued her and saved her life or they would have just left her there to die. I could go on and on. HER DOCTOR TOLD US TO TURN BROOKDALE/EMERITUS OF WESTMINSTER INTO THE STATE FOR FAILURE TO CARE FOR THEIR RESIDENTS. The food is terrible. The menu is not dependable because they don't order correctly. They charge extra for Lactaid milk which is just ridiculous when you’re paying over $6,000 a month to live there. Each meal has tops two choices and it repeats itself every 3 days. My aunt lost over 50 pounds in one year and the facility nurse said it was not their job to monitor the resident’s food intake, weight gain or loss, or diet. They didn't even remind or encourage my aunt to eat or attend meals! This is supposed to be assisted living for memory care patients. IT IS THEIR JOB TO REMIND PATIENTS AND ENCOURAGE PATIENTS TO EAT!

brookdale.com
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The environment is very good condition I love it.

brookdale.com
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This place has fairly nice apartment spaces. Although, the management refuses to turn on the stoves/ovens in the apartments even though they're shown in the tour. Unfortunately the food is HORRIBLE here! The residents have a monthly meeting where they ask for it to be cooked better and changes to be made but they're ignored by management. They also do not offer specialized dietary help, such as diabetic diets. My grandfather is a diabetic and they put a dessert in front of him every night. It becomes an extremely expensive place to live when you don't want to eat the food and end up eating in your apartment. Local management should be watched more closely and the resident's concerns with food quality should be addressed instead of ignored. Also when I spoke to management there, Ms. Flowers, she didn't care and said so.

brookdale.com
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Need to transfer to a facility in Georgia

brookdale.com
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brookdale.com
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Absolutely horriable they loose residents they are disrespectful and litterally all they care about is MONEY

brookdale.com
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a wonderful home. a place where the residents are well cared for and loved. The residents love living here and are very close to each other. workouts, health and beautycare, outings, and lots of activities. love the care people here.

brookdale.com
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Just awful.

brookdale.com
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brookdale.com
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There are not enough words to express the gratitude to the staff of the Carriage Inn Retirement Community. From the moment we walked inside the unbelievably beautiful setting – my parents felt like they were “home”. The caring staff, coupled with all the residents who loved it there, made a very difficult transition for my parents (and me) much easier. Close friendships were forged by not only my parents, but me as well. My Mother, wheelchair bound, blossomed even beyond our wildest dreams, due to the various activities and filled calendar of events. My Father, severely hearing impaired, still was able to participate in the game activities and most enjoyed the extensive on-site library AND breakfast! He arrived early, and stayed late each morning to enjoy every morsel prepared by chef and kitchen staff. For me personally, the benefit of transportation was a big issue due to my work schedule. I could rest assured they were taken care of and always arrived timely to any medical appointments either of them had. Due to 24-hour staff, I could sleep at night, knowing that all was under control and they were safe and sound in a secure environment. The maintenance department went above and beyond the call of duty, to make all residents comfortable - from a broken AC in July to a burned out light bulb; all you had to do was ask – and it was done. The staff loved my parents – they were “Bee and Weldon” NOT apartment 201. They knew me and my son on sight, by name. They always had time, or more to the point, MADE time for any questions or concerns or just a quick visit. I suppose the last most valuable service was the fact that this facility offered an age-in-place option. My parents had the opportunity to remain at Carriage Inn, until the time came for them to be released from this earthly life. How fortunate they were, no nursing facility, no hospital, they were “home” until their last breath. Even then – the staff was not done yet. The administrator and front desk attendant were at my side within moments of the news and the various department staff attended services as their work schedules allowed. Who do you know that does that? How do you thank people for truly making lives richer? Carriage Inn in Portland, Texas will remain the one great “find” of my lifetime. I was in charge of finding my parents last place of residence, the last place they would call “home” – an overwhelming task for an adult child. My parents gave me the credit, but all credit goes to the people of Carriage Inn - they made that decision easy and there was never a moments regret in that decision. Thank you! Sincerely, Cindy Lee Schuetze Hartley Daughter of Weldon and Buena Lee Schuetze Residents from June 2005 until Jan 2009 & Aug 2009

brookdale.com
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Great place to work

brookdale.com
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The staff are nice and the cook is ok but over all it's just a ok place. Not a real big deal.

brookdale.com
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It's a nice place to work.

brookdale.com
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I'm very pleased with the caretakers and especially the activity director Felicia Keith. Felicia has a natural gift for interacting with the residents and making everyday events look pretty and fun for the residents. My mom loves it there. What my family is not pleased with is the male resident who comes into my mom's room, closes the door and visits with her sitting on her bed.

brookdale.com
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Best place for your loved ones!!

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brookdale.com
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Staff is a bunch of awesome people.

brookdale.com
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burası bahçe değil ki yeşillik yok park demişler halbuki cafe gibi bir yer bune mk bu mu sizin gelişmiş toplumunuz tüüüüüü size 1 yıldız veriyom

brookdale.com
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One of the best skilled nursing facilities in the area. It is expensive, but clean and resourceful.

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As long as the resident has NO dementia or issues, this place is probably fine. However, just be aware that they are out for money first and foremost. They will say anything to get you in there (with the non-refundable $2500 activity fee) and then if there are any problems, they don't have any hesitation kicking someone out. We went there to tour it and told the lady who spoke with us (a salesperson, who received a car for selling the most rooms that year) that my father had dementia issues and would try to come on to women. We were very upfront about his issues and did not hide anything because we wanted to be sure this place would be appropriate for him with his dementia. She insisted that this was not a problem, said she'd had a resident grab her breasts and they were trained to deal with this kind of thing. Once he was there and started exhibiting these behaviors, all of a sudden, the manager claimed she knew nothing about his dementia. Then it was about how fast they could kick him out, sadly informing me that the $2500 activity fee was non-refundable, even though he had only been there a few months. We were given a few weeks to find somewhere to move him, and finally found a place in Windsor that accepted him and were actually trained in dealing with dementia patients.

brookdale.com
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I called to find out information about placing my mother-in-law and the people I spoke to were unprofessional and rude. They hung up on me twice, and then, when they did answer, where speaking to each other before saying hello. Then they transferred me to three different people, as they didn't seem to know who was in charge or what to do if someone needed information. I told them I thought they were being rude, and they got into a confrontation with me about it. I don't know if that is the kind of person I want to take care of someone with Alzheimers.

brookdale.com
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My mother was living at the Sterling House of Littleton until just recently. We moved her into our home because we were extreamly concerned with care she recived there. Our main concern was the Director of the community as she does not seem to care about the state of the residents that are currently moving in. As an Assisted Living Community it should only be taking assisted living residents. Instead they are moving people in who cannot care for them self and require more time then the employees can give. This makes it hard for them to properly care for my mother who is very independent but needs little help to remember to do daily things. I would NOT recomended your loved one to move in unless you wish for them to be left alone for hours with no one to check on them because they are so busy with others.

brookdale.com
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Only memory care

brookdale.com
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When Brookdale bought Lakewood Meridian, their quality of service went downhill fast, crashed at the bottom, and now is nothing more than smoldering ruins wrapped in a freshly painted facade. My mother has been there for three years now, and it is frustrating to constantly hold their hand to answer call lights, provide medications on time, provide assistance when needed, and actually follow regulatory guidelines. They are already under investigation by the state, and after requiring the assistance of the ombudsman to prevent them from illegally discharging my mother 6 months ago, they are now attempting to discharge her again for "lack of payment" - when THEY failed to bill me (after I bought it up to four different people, including the facility manager). Lakewood Meridian cares about ONE THING ONLY: easy money. For the outrageous monthly fee they receive, they will spend more effort making up excuses to "get rid of" any resident that actually makes them earn their money than they would providing the services they are legally responsible for. Stay away from this UNskilled Long Term Care facility if you value your loved ones and your wallet.

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This place cares so much about every resident that walks through the door, the care staff have huge hearts, and it's not too big so it feels more like home.

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much improved over the last 3 months especially in the memory neighborhood section.

brookdale.com
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I had Guardianship of my mother for six year, I'm sure she had issues prior to that; at least a couple of years. We had to move her 4 times during the six year, because she was not welcome back, due to behavior issues!!! Even when you check the places out, sometime, trust me they were not capable of taking care of your Mom! They do not know how to handle the behavior issues, Well we found Brookdale & she lived there for two years " longest" & never had issue with the behavior. They just knew how to take care of someone with Dementia. They knew how to deal with her, they are the best & I'd recommend them to anyone, everyone I know!!! Thank you Cathy, Cindi Jen, Angie, Rich and All of the staff @ Brookdale, God Bless you; you are the best!!

brookdale.com
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I have been to Emerald Hills several times over the past few years and have had a great experience each time. The care staff were warm, welcoming and very helpful. This is a good community with good leadership and great care staff.

brookdale.com
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Emeritus at Emerald Hills is a wonderful place to work. The residents are part of an extended family to me and our other team members. "Our Family is Committed to Yours" is a promise we take very seriously here, and I am so happy & proud to be a part of this family!

brookdale.com
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Nice place!

brookdale.com
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We have recently assisted our parents in finding the best community to assist with their aging needs. They try to be independent, but at times need some extra help. They are 92 and 94 and are at that age where increasing assistance will become commonplace. The staff at The Palms have been great in welcoming them and making them feel like they really are "at home". The Palms is just the right size, large enough to have the support and staff needed but small enough to know everyone and provide a more personal atmosphere. If you are looking for a great solution for your parents, or parent, check out The Palms - you won't be disappointed!

brookdale.com
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I work for brookdale in Ohio and I couldn't ask for a better place to work

brookdale.com
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Number is 773-5955 please stop by for a tour ~caregiver at the facility

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They do not have a diabetic freindly menu and very few fresh vegetable. Vegetables consist of nasty tasting peas, carrots and salty canned spinach.

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Newly remodeled, great memory care neighborhood and the staff is amazing. Would recommend this property to anyone.

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Heritage Club is owned Brookdale a publicly trade company. I would NOT recommend this Brookdale Assisted Living Facility to anyone looking for a home for their parents or spouse. Some of our issues include: -Overdosing medications, lost medications, medications/dosages not entered correctly on residents records -Understaffed, especially on weekends. The Care Associates who care for the residents complain to the residents' families that there are too many residents/needs for them to do a good job. They ask us to call and complaint to the regional manager. When we ask them to tell the on-site manager they respond that they do but no action is every taken. -I have heard of residents who had to be hospitalized because of the way staff transfer/transported a resident resulted in falls, broken ribs, and head injuries. My parent was hospitalized after a fall while toileting. We pay extra for standby-assistance but we were told from one of the care staff that the person caring for him, left him unattended on the toilet. Another resident told me they found their parent, whom can not walk on their own, in the shower unattended and that the Care Associate had left the room. -Regional director told us that she knew the kitchen manager was a problem a year ago, and it took a year before they let the person go. Residents sometimes have to wait 45 minutes or more to get food, the same items were served for lunch and dinner multiple days in a row. We were told that the the on-site management, Care Associates and Dinning aides are suppose to sample the meals every day. When you ask them if they tired what was cooked the answer is always NO. Sometime the food is so spicy that it is unpalatable even for non-seniors. Beef is so over cooked or of such poor quality, I could not chew it. If you need something, a fork, napkin, water/coffee refill, you have to ask 3-4 times before it arrives. Often their is no water put on tables, no fresh fruit or vegetables at any meal. -Residents are scared to complain or comment on services because they are afraid they will be asked to leave. Community input meetings for residents and/or families have been discontinued, or because no improvements are made people don't bother getting involved. -Turnover is very high. There are good people there, namely, Vickie, both Susans', Jill, Kisha to name a few, they just need more of them. -They lost my parents cloths for 3-days, and every resident family member I heard from has experiences of wool items being washed, OR bedding that is never changed. -Carpets in residents apartments are not routinely cleaned, even if they spill liquids or have feces or urine on them. Another family believe the bedding in their parents room has not been cleaned, or the carpets shampooed in over a year. -Emergency Call Pendents Process is broken - When we press the pendent for extra help, it can take 20-45 minutes for someone to show up. If a person falls and needs help they will sit on the floor the entire time until someone shows up. We feel a a 5-minute or less average, and 10-minute maximum response time is needed, and acceptable. However, if someone has a critical medical emergency in will never arrive in time at this facility. I have been in the dinning room when a Dinning aide calls for help, and no one every shows up. I have checked with the front desk to see if the pendant is showing up on their system, and 99% of the time it is present. The system tracks when a pendant is enabled and the length of time a Care Associate takes to respond. So the system technically works,its the management process and oversight that is broken in my opinion. The Care Associates are so busy that there often is no one to help. -We pay extra for services like dispensing medications, toileting, escorts, extra activities, but they are not delivered consistently or at all. If you ask three different Care Associates what the care plan is for you family member, you will get different answers, or they just don't know.

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This is one of the worst assisted livings in Denver (and, funnily enough, an outrageously expensive one). A great place to take your loved one to get neglected by lazy helpers and belittled by innattentive, bitter nurses (ok - there were maybe 2 there that actually were caring). While my dad was there, we saw the staff turnover nearly 100%. I can't warn people enough to stay away from this AL. Some of the treatment I saw in the memory care unit was so incredibly sad - such as people put in double-diapars because the staff was too lazy to perform regular incontinence care (they basically left people sit in their own urine/excrement as long as it didn't leak onto their floor). Luckily, my dad had family who were often present. We ended up moving him to a small home for Alzheimers where he receives the love and attention he deserves from the staff.

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Sweet place to hid out for awhile. Met this little old guy. He is quite the fella. Hahaha. Thought I would forget you. XOXOXO

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The building is beautiful, with food delicious and served restaurant style. There are tons of activities to do, so the residents have opportunities to interact with others. The care staff is very helpful, and overall this facility is truly amazing.

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Please, don't take your loved one here. Just as the other review said, Village At Lowry has a decent cosmetics. Other than that, don't take your loved one here. After having to deal with this company for 2 years, I truly know a lot about them. First off, management is quite incompetent. Complaints will go through one ear and out the other ear. Management WILL NOT LISTEN to your complaint. Also, turnover is absolutely ridiculous here. Employees will come and go which includes some managers. With this, employee training is a never ending process. One last thing, their rental rates constantly go up. They will keep increasing the prices, but the service quality will never ever improve. I was able to meet a lot of fantastic residents here, but please don't go through the exact same burden I had to endure.

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you really have no other choice... Decent looking building, but that is only skin deep. Staff in general is ineffective. Dining experience awful, care staff not caring, directors are incompetent. The smiling faces you see give you the tour are the lies of a salesperson-be weary. But of course you must try it out for yourself to truly experience it! So glad we are no longer here!

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Neglectful, understaffed, always saying they're going to change & get more help, but never do. Takes an hour or more sometimes to answer call lights. My grandmother has developed bed sores.

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Clean with friendly and helpful staff

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This is just about the finest facility of its kind in the Rocky Mountain region. My mother is complete impressed with the staff and services. The level of care is first rate.

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Kind staff. Many activities. Reasonable food.

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The facility looks very nice. And at first, my parents were thrilled to be living there. However, things did not always meet our expectations: * My parents paid to have their apartment cleaned weekly. There were times when no one came to clean it. And when we moved my parents to a different care center last week, there was thick dust on much of the furniture -- it clearly hadn't been dusted in months. Just a cursory sweep over the front of the nightstands, side tables, and TV stand. * My parents paid to have their laundry done weekly. Again, sometimes they were skipped completely. Other times, they had to retrieve their laundry and fold it themselves. Recently, their fitted bed sheet and a pillowcase was lost in the laundry, never to be found. * A nurse came and told my dad to leave a urine sample on the counter for her. FIVE DAYS LATER the urine sample still had not been picked up. * My mom's name was misspelled on the nameplate outside their door. My dad politely asked that they replace the nameplate with the correct spelling. Months later, it still had not been corrected. I then also politely asked them to replace the nametag. Another week went by....no change. So I had to sternly complain about it, and FINALLY, nearly a year after moving in, my mom's nametag was finally spelled correctly. I know this sounds like a small thing to be upset about. But my mom's name is just about all she has left of her identity, thanks to Alzheimers. Would it really have been so difficult for someone there to change the nameplate???? * During the entire time they lived there, whenever I visited them I was never greeted by any of the staff. The front receptionist would ignore me when I entered; any staff I'd happen to pass in the hallway ignored me. The point of my mentioning this, is that everyone seems so friendly and welcoming on move-in day. But after that, we are invisible. Did they also treat my parents as if they were invisible? It was always up to ME to be the first to smile and greet any of the staff members before they would acknowledge even seeing me. * And so...when my father asked to move to a different care center, we were in agreement with him. As I was moving my parents' belongings, I passed by the front desk at least 75 times, struggling to manage the two entryway doors each time. Not once --- NOT ONCE --- did any staff offer to simply tap the automatic door button for me so that it would be easier to manage the doors with my load of furniture and clothing. How hard would it have been to simply say, "Oh! I see your hands are full! Let me get that door for you!" of "Let me push that door button for you!" On the very last load, AFTER I had pointed out to the receptionist the very thick dust on the furniture that no one had cleaned, THEN, for the first time, she acted concerned and said, "Do you need any help?" I think the bottom line is that although this facility LOOKS pretty...the customer service and resident care is lacking.

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The staff truly cares about each resident and are quick to respond to requests. My mom loves her home and the people who help take care of her.

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I work at Summer Ridge & my mother lives there also. I would not have her there just because I work at Summer Ridge. We have the most caring and friendly staff. I enjoy going to work to see all my friends, the residents. They have a very special place in my heart. Our staff goes the extra mile every day to make the residents happy. When I see a staff taking that extra time with a resident it makes me feel so good, because I know they will do that for my mother if she needs it. Summer Ridge is truly a extended family. Regards, Jolynn Hardin

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I am Nurse Practitioner for some of the residents of Summer Ridge. The staff is exceptional and caring to both residents and also to me and my staff. Jennifer Coker is an outstandining and intricate part of the nursing staff not to leave Kari and the other medical care team out, they are all so much an outstanding team of people also. I thank God daily for the Summer Rifdge staff, from Rod with administration to the nursing team. I have been a recipient to the love and their professionalism that is displayed by all, thank you for all you do. God bless you all!!!!!!

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Both of my parents have been in the memory care unit since Aug 2012 and I could have not chosen a better place for them. All the staff is so loving and caring. I have never heard or seen any patient not treated with the upmost care and respect. I would have never thought that BOTH of my parents would need this type of care--but it is what it is. When I am away from them, I know that I leave them in good hands.

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They have a wonderful staff that really cares about their residents. I would recommend them to anyone who needs care with love!

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My Dad has lived there for 2 years & we love it. The staff really cares about the people they assist. I would recommend them to anyone who needs assisted living.

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GREAT place for mom! Has a community feel, staff and residents are very friendly. Welcome committee run by the residents made her feel welcome right away. Food is included and very good, restaurant quality with buffets on Sundays. And she can invite her friends (or me) to eat with her for a small fee. Lots of activities and outings, beautiful grounds, deer everywhere! Hence the street name - Fawn Meadow ;) Great peace of mind knowing my mom is well cared for and happy!

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My parents lived at Patriot Heights in 2010 for a few months, and loved it. (Due to unexpected health issues, they couldn't stay.). The set up is great. Patriot Heights is on a nice sized lot. One drives through a guard station. The main building has nice apartments, dining room, chapel, large central area with a baby grand, hair salon, physical therapy room, and there is a nice swimming pool outside. There are little parking areas around the building for easy access to one's apartment. There is a large grassy area behind the main building. For more independent residents, there are cottages with either garages or car ports on the property. I never went in one. The whole campus is set up well for walking, but had room for improvement (could use more pathways with shady trees in the grassy area). My parents' apartment was adorable, with two bedrooms, two bathrooms, a kitchen, a fireplace, and sliding doors to an enclosed patio. Parking for me was very convenient, just outside the patio. Caregivers are the most important component in an ALF, and Patriot Heights has the best. Even though my folks didn't participate, there was a fairly active schedule of activities and outings. Everything was wonderful there!

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problem with staff

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Abandoned all hope ye who reside here

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A few month ago I posted that my family and I were Very disappointed with Brookdale Hollywood park but recently there has been a lot of change in management and with that change came good things. This is now a place that I would like to see grow with happy seniors. They still need improvement in a few area's but they seem to be working on it.

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I walked into this facility on a Thursday afternoon and no one was around. Waited for 5 minutes.. Walked into the lobby a little further and then a woman finally asked, "Do you know where you're headed?" I explained I was looking for someone to help me, specifically a man by the name of Shane and she gave me an excuse and told me to peak my head into the other office. When I didn't see the gentlemen… She didn't bother getting out of her chair and it looked as if I was bothering her. Ugh! I waited again and no one helped me. Finally, I just left.. The customer service was rude and downright disgusting. However, the outside appearance was neat and the grounds were well taken care of. Would I send my parents to this place? Nope…. Customer service is big in my book and this business just didn't care about my needs or questions.

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Our 92-yr-old mom has been a resident at Emeritus at Hollywood Park for almost 2 years; she and our family believe transitioning to this assisted living facility is one of the best decisions we have ever made. The staff members are caring and personable; the other residents have become good friends of our mom's; and we have the opportunity to get to know other family members as well so that the entire community truly is like an extended family to us. The environment of Emeritus is very home-like because each resident has his or her own apartment which can be decorated with their own familiar furnishings from their own homes which enhances the comfort of new surroundings. Daily/weekly activities (various games, outside entertainment, field trips, manicure appointments, exercise classes, etc.) keep residents active and engaged. While all of these amenities are common to most other available assisted living options, there is something special about the atmosphere at Hollywood Park which is very tangible but difficult to describe. We knew when we toured the facility that it was the right place for our mom's comfort and peace of mind. She has been very happy there and we highly recommend it.

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Mom has made so much progress since we moved her here. Everybody at every level has been positive and easy to deal with. Her care is such a team approach. Her needs are addressed promptly and thoroughly. Her therapists are positive and encouraging. Dietary has been so accommodating meeting her nutrition needs. The doctors and nursing staff have been great. They go out of their way to explain and make sure she understands everything. So glad we found this hidden gem.

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I placed my mother in Parklane West on the second floor in July 2014. On October 10th, 2014 we moved her to a new facility. I made calls to Parklane West to discuss the lack of care my mother was receiving, they left my mom in soiled diapers for hours and hours at a time. One of those times, September 27, 2014 I was visiting my mom and asked her CNA, when was the last time my mom was changed, The CNA said, I have been too busy so she hasn't been changed since I woke her up at 6:30am this morning. It was now 1:30pm...seven hours sitting in her wheel chair in soaking wet diapers and her pants were saturated in urine, her bottom looked like it had been sunburned! On another occasion, I asked another CNA on at least four separate visits to not put my mom in regular diapers, I wanted her only in pull ups since they fit better, her response to me was, the blue diapers hold more urine! I said, she has to be changed!! On Monday, October 6th I was visiting mom and asked another CNA how many residents they are responsible for changing, dressing etc...She said anywhere from 12 - 15 residents. I told her that I was told when I interviewed the facility that they changed residents every two hours. The CNA looked at me and said, there is absolutely no way that could ever happen with this many residents. They have problems with upper management and staff. I will add there were two LVN's I did like very much and the Sales person I spoke with who took my calls seriously when I told her about my mother's care and she sent emails to alert the Director of Nursing and the Executive Director, neither of them ever reached out to me regarding those emails. Today, while moving her out there was once again another problem and the only person available to speak with was the head of HR. She was very sympathetic and told me she had never heard about any of my issues until yesterday when I called to tell them I was moving my mother because of the lack of care. When you are paying this amount of money each month you would certainly think they could afford to hire more help and a higher quality of staff who has compassion for the residents. I feel so horrible for the residents who don't have an advocate that are stuck there and can't speak for themselves! It's inhumane to leave residents in soiled diapers for hours upon hours which leads to skin breakdown and UTI's, not to mention their dignity!

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My 82 year old grandmother was admitted post spinal surgery. It took them days to get her Doctor prescribed pain medication to her, only because her daughter brought medication from her home, then they would not administer it to her as prescribed or by her request. She would call home almost every night crying that she couldn't get assistance from the staff to get her out of bed to go to the restroom, they ended up putting her in diapers to prevent bed accidents. After two weeks of fighting with staff and physical therapists, and no progress on her recovery she ended up being sent back to the hospital with an infection at the incision site that turned out to be caused by E. Coli. The only thing we can commend them about is they fed her well, according to her.

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This is the best place I ever work

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I've been calling the number above for about 10 minutes and no one answers. This is the number I was also given by The Towers, next door. 2:20 p.m. so I don't think there's a good excuse.

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My dad moved to Brookdale of SF in July, 2015. He is coming up on a year. Frankly, for the cost, he has been very dissatisfied. The food is subpar, verging on unhealthy, the cleaning crew is overworked and understaffed, and the facility in general is in need of upgrades. The rooms are decent, but in my father's, the cooling system was underpowered for the space. Maybe it's the classic case of big business being aloof to the needs and wants of their clients because, after all, they aren't exactly going to revolt and move out. How can they? Most are physically unable. But my father will. It won't be easy, but he will move to a better place. One plus: the staff was/is generally client centered, but the administration I'm sure feels the budgetary pressures of the out of state bosses and cuts corners where they can. Assisted living has become big business.

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I cannot say enough good things about Emeritus at Marlton Crossing. While the facilities themselves are extremely clean with an upscale appearance, the best part of this place is the people. Debra, Suzanne, and Tim made the transition from indpendent living to assisted living for my father incredibly easy. The nurses like Amira are highly skilled and attentive, and the staff is incredibly upbeat. There are more than enough activities for anyone to have a good time, and the food is fantastic! The whole team operates with admirable ethics. After looking at roughly a dozen assisted living facilities in south Jersey for my father, this was the place without a doubt.

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Very clean facility, excellent staff, lots of activities.

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I transferred my mom from an assisted living facility in NY to Clare Bridge. I had nothing but problems from day one. First, even though I wrote her name on her clothing and towels, they were constantly getting mixed up with other residents. I would even find male clothing in my mother's closet. Secondly, my mom had always worn a ruby ring that she never took off, it suddenly disappeared off of her finger. She is not audible so was not able to tell me who took it. Management showed little concern. When I had spoken to another caregiver, he also had the same problem. His wife's wedding ring disappeared so he purchased another one. It disappeared also. I witnessed patients falling on the floor, and had to find a staff member to pick them up too many times, this was usually on weekends when management was off. The last straw occurred after I took my mom for a dental appointment and discovered that she had sores in her mouth so bad that the bone in her mouth was exposed. She was in so much discomfort she stopped eating. What was Clare Bridges solution, to put her on a medication that made her feel hungry, thus forcing her to eat. Dentist told me that Clare Bridge was doing an extremely bad job of brushing her teeth if they were brushing them at all. In addition, after the first year there, monthly charges increased over $500 per month. I had been searching for 6 months to find a better place and when I did, good bye Clare Bridge!!!! I am extremely happy with the care she is receiving at her new location!!! By the way, Clare Bridge was recommended by the organization "A Place for Mom". What a joke!!! Be careful who you listen to.

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Robin Run is a great place to live. What I especially like: living in a 2 bedroom independent living apartment, having access to the 1 and a half mile trail around the spacious grounds and through the ll acres of woods, the large indoor swimming pool, and several different venues for family gatherings or meetings with friends. It is a full-service retirement village, having garden homes, apartments, living with assistance section, and excellent health care and rehabilitation center. Best of all are the residents who enjoy interacting in the many activities, in the Tower restaurant, the Main Street Bistro, or just greeting each other in the halls or on the path.

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Father's Son will be a Son's Father someday.

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This is the worst rehab facility that I have been exposed to in recent years. My mother was transferred there from the hospital after a stroke. The general attitude with the CNAs and some of the nurses was beyond disgusting. It was quite evident that none of them wanted to be there and they were sure to make that known by their lack of service and attention to the patients there. There was actually some abuse that took place and I was told that an employee was terminated due to it. The problem is that the entire floor had the same attitude except for a small few. Also, the facility was extremely dirty, from the front entrance (carpet in foyer), to the dirtiness of the room and bathroom that my mother had to stay in. Long story short, I pulled my mother out of there after a week. She was a nervous wreck and would not eat. She is 94 and was scared to death. An apology from the admissions director was all we got. The problem is that I feel sorry for the rest of the elderly patients that have to endure that kind of treatment. It is so wrong! They should clean house and start over in my opinion.

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I love working there

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My Dad was transferred to Brookdale Atrium Way for physical therapy after he had a stroke. He was transferred their just for physical therapy and no other services. He will be two days after being admitted before he will even be seen by the physical therapist...that is if they actually see him tomorrow. Apparently they are so short staffed that they only have ONE phyical therapist to see ALL of the patients. NOt to mention the PT leaves at 3 in the afternoon, no matter if she has or hasn't seen all of her patients. In the mean time, my father is sitting there doing his own exercises by himself while we are being charged a lot of money for nursing care that he does not need. We will be charged thousands of dollars for "care nursing". You want to know what they did for him today, they weighed him. That is literally the only time that a nurse saw him. When I asked to speak with a PT manager, I was told that she will call me back when and if she wants to. I am physician and I am well aware of standards of care. As a medical professional, we have an obligation to see out admitted patients within 24 hours....not 48 hours or more. This is completely unacceptable, unethical, and uncompassionate care. I will never, ever again send anyone I love to this facility. I am going to go on multiple physician blog sites and recommend to my colleagues to NEVER send anyone to this facility. When you admit a patient, it's your responsibility as an organization to take care of them. This place does not do that.

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Lasting Friendships “I moved to Brookdale Atrium Way with my husband about three and half years ago and I decided to stay after he passed away. I’m very happy with the staff and the programs offered here. We have many choices when looking for something to do. I never get bored and have developed some lasting friendships.” Leila

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Patients are not taken care of. Don't send any loved one here.

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Don't allow your loved ones to come here unless you want them to be forgotten about and treated like a paycheck.

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Not enough personal attention for moderate to advanced Alzheimer's patients (Clarebridge Unit).

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Love it

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Good

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The street view that comes up is not of the Carriage Club, but the street called Carriage Side Court. The Carriage Club is on another street, Southbrook.

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This is one of the worst places I have ever been. The assisted living is more like a health center. Half the staff doesn't work at all. Awful awful place

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I have worked for Brookdale for almost 5 years now and this is the first pace I have felt is a family from the residents to the associates. They really put their residents and associates first. I just love being part of this community, I have felt the warm welcome from my first day.

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Lovely place everyone is friendly and nice

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I have been at HillenVale (Mount Vernon) multiple times to see several different people. I have yet to see anyone unhappy . . . everyone is smiling . . . the facility is neat and clean . . and there is a lot going on, constantly! We also lost a beloved family member recently at HillenVale, and we received so much assistance, care, and compassion . . . it is a wonderful home!

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Great

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I've worked there for 11 years, and I still love it. A beautiful ,fun, and loving place to work.

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Me and my family decided that Brookdale is the place for my Father. He likes being at Brokdale and he has friends there that he grew up with. He likes eating in the dinning room with all of his friends. They really are caring and take care of my father there. There is one care taker on second shift that has blond hair that I can not rememeber her name. She is very friendly and knows how to lift my Dad with a gate belt. Thank you very much for your kindness to my Father.

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THIS PLACE HAS BED BUGS!!! WATCH OUT!!

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The only reason why I am writing this is due to the safety issues I saw here and the lack of care given to the residence members. No one should have to face this when seeking care for a mother. For my grandmother, they left her sitting in her urine (in a diaper) for hours. Her room smelled of feces and there was crud under the fingernails. The memory care area is a disaster waiting to happen due to the fact that they lock (as in no one can get out) the residents in the area so that they won't "wonder around". This is not a place you can leave anyone at and trust them to do their jobs (much less the right thing). Bringing up such issues to the people in charge yields a somewhat lackadaisical response - there is no improvement at all and the problems continue to happen.

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They do not care for the residents at all. Your parents are left sitting for hours with no one to help them if they need help!!!!

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I want you to know that a person by the name of Benny Dodson, his friends and family all work for several of the assisted living centers around the San Antonio, Texas area. He came to my parents home to provide care and after he put them to bed he robbed them. He was arrested and put in jail. He returned some of the things he stole. The one thing that was the most precious to our family was my grandmothers gold ruby ring my grandfather gave her for her birthday. He said he gave it to someone. If you know this someone there is a reward for the person who returns it. But remember he said he worked for this facility as a medication tech. Anyone who has to move your loved ones to assisted living who are disabled remember this name. Benny Dodson.....he admitted to the crime. He has good friends who may be doing the same thing. These facilities do not do background checks on employees. FYI!!!!!

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Very clean place and great customer service

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I think that they take advantage of the elder they charger u for stuff things they don't do like personal care for ur family members and they charges seven hundred dollars just to take a person to the restroom which they don't do their workers as lier and they believe them I want ever take my family back there again. No good place

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the management was so bad acting as the worker were not good and if i was better i would have smacked that woman. The manager is a woman that seemed to be very bipolar and treating the staff like crap... The staff works well and very good to us but ill say if the manager is fired for a new one the place would be great..

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It was an great experience.

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My Dad was admitted to memory care init last week and we are very pleased with his care at this point

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The people are very nice and attentive to the residents. My grandmother loves the beauty salon in the building. Floor plans are nice and spacious.

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The staff at Emeritus at Sandy Springs Place provided outstanding care for my mother during her two-year stay in the memory care unit. The Emeritus staff members really care about the residents. When we had a few minor issues over the two years, Emeritus management met with us and resolved them. Best of all, the residents really like the food!

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I currently work at Brookdale champlin & it is great!!! I LOVE my residents !!! & usually when I'm not working , they usually cross my mind atleast once a day & I think to myself how they are doing!!! It is a great community!! I've recommended friends & family to work here because I know they would be good for this place & the residents LOVE them !!! ☺️☺️☺️ Half the time my residents are so sweet , it makes me tear up!! 💕💕💕

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When we first brought our mom in Sept 2015 to Brookdale Champlin, the Memory Care Unit was a very nice place. We were very happy they were willing to work with us in regards to some issues and conditions my mom has. As of Christmas of 2015, a new head nurse Brad started in the Memory Care Unit. About a month later our mom was diagnosed with bone cancer. We decided to stay with Brookdale because they provide palliative/hospice care. Unfortunately we also had to work with Brad for the dispensing of medications. At every turn and progression of care that our mom required (i.e. more pain medication) he questioned whether she "looked like she was in pain." Even when the "as needed" medication was decreased from every 2 hours to every 1 hour by the hospice group (who are in charge of the medication dosing) who informed Brad of this change at the same time they informed my brother (my brother was standing right next to Brad), he neglected to make the change in her chart so that when I asked for some medication for our mom, because she was in so much pain she was shaking like a leaf, I was told by the med tech that a called needed to be placed to Brad to see if it could be given. Brad told the med tech that if the family asked for it to give it, but that the "as needed" was actually within a 2 hour limit (what the hell does that even mean?). When confronted with this the next day by my brother, Brad had to admit that he forgot to change the time. I'm not sure if the rest of this facility is run as badly as the Memory Care Unit is now, but if you have a loved one with dementia and is in need of memory care, DO NOT chose Brookdale Champin.

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It. Looks like a place i would like my mom in.and to check out. For her her first

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DO NOT send your loved ones here. We have experienced med mismanagement, unacceptable response times of 30 or more minutes to have assistance in the room, inadequate laundry services, understaffed, overworked aides and med techs trying to do their best. Despite all of this, management bold faced told me there are no issues and that everything is being run just fine. He stated that if I didn't agree that I was free to have the state come in and inspect. So I did, today we had a lovely visit with the state representative from NC DHHS. Do yourselves a favor, stay away. Six months ago they had a waiting list, today they have multiple vacancies. Multiple interim salaried personnel and a tremendously unhappy senior community.

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I was an intern at Emeritus at Churchill. Coming from a background in Home Health Care, this was my first experience in an Assisted Living Facility. When I arrived I was truly surprised! They have such a wide array of activities that there is literally something for everyone. Physical activity is encouraged with physical and occupational therapy offered right on site for those who need help in this area. The dietary staff is extremely accommodating, serving delicious meals (that I enjoyed on many occasions!) and offering meal options for all residents needs. It was a pleasure to be there each and every day with a staff that truly cared about the residents and made resident care and quality of life a priority. Anyone looking into Assisted Living for themselves or a loved one should come and take a tour. However they should not be surprised if any where they go after Emeritus at Churchill seems lacking!

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Emeritus at Churchill provides top notch professional care to the seniors of the Lake Norman area. Their beautiful, bright facility is always full of life! The staff care for their residents as if they were their own family. Transitioning to an assisted living can be difficult on the resident and the family. The staff of Emeritus at Churchill do a wonderful job of assisting families with this transition and helping residents feel at home.

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Emeritus at Churchill is a premier retirement living facility in Mooresville, NC. Their experienced staff is very friendly, caring, and knowledgeable. It is a beautiful place to call home.

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A great facility that's always clean and inviting. In addition the staff are all very friendly and helpful..

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love it.

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I am a nutrition student studying to be a dietitian at the University of Northern Colorado. I had an assignment to discuss different diet options offered at a local nursing home or assisted living facility. After contacting Brookdale I was not only rudely dismissed and told "this information was common knowledge", but was further interrogated as to how I got their phone number and why was I calling. If calling and discussing this was such a problem, I can only imagine how they treat their residents. EXTREMELY poor customer service.

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Horrible! Waited over three hours after i pushed the call light for someone to come change my Grandmother. Nobody ever came in.

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It is beautiful they have the best staff and they will not let u feel like u or the patient is on there on during that time and process basically there always there for u u would recommend u to go there👌👍

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Beautiful brand new facility and the nicest people you'd ever meet! Just move dad in and we couls not be happier.

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Great place to work. Wonderful community for you're loved ones that is very safe and comfortable.

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Friendly attentive staff! Our Dad is here and we love it!

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The Phisical Tharapy and Occasional Tharapy staff at Parklane West have helped my father to make an excellent recovery after his fall. They are dedicated and professional people. We are glad that we chose this fasility.

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I have reviewed more than 40 assisted-living facilities, both small and large, in both the South Bay and in the Valley and have determined that Emeritus Austin Gardens is by far the best. The are efficient, effective, and extremely caring of all of the residents in their care. I was very impressed with Helen Borsting and her staff and after having recently placed my wife in their care for a 30-day respite period, I determined that they could provide the quality care that she required for her quality of life- care that would now be extremely difficult for me to provide alone. They are simply the best.

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Very nice place staff is very friendly

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We toured this facility and we would move our loved one here when the time comes. The prices were reasonable and the interior seemed cleaned and well cared for. All of the residents seemed content.

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Be very wary of this place. Go watch the PBS special on Emeritus. That will tell you everything you need to know.

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NO MCD

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My mother lived at Brookdale for 3 years and my father in law now lives there. I just want to say how much I appreciate all they did for my mother. They made her last years comfortable and gave her a place to call home. The staff have treated us with love and respect. My father in laws health has improved since moving there. Brookdale has been striving to meet the needs of the residents and I would like to say Thank you. You have helped our family more than you know.

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My parents (90 & 92) just moved to the independent llving cottages and they are wonderful. Not a lot of closet/storage (no coat or linen closets at all), but they are darling and comfortable and we've managed to repurpose an old modular system from home that serves a dual purpose in their oversized laundry closet. The garage is a real treat for my dad, as it is large enough for a work shop for his hobby, but alas there are no electrical outlets in the garage - but an extension cord will do for his electric sander. That said, we should have asked to eat in the dining room before signing the contract, not that it would have been a total deal breaker - but the service is horrible!!! They have waited for 30-35 minutes for anyone to even acknowledge them every time they go there (and they've only lived there for 3 days). Then the "drinks lady" who has the personality of a wet rag comes around and gets snarky if you ask her anything outside of what you want to drink. The wait staff seems totally overworked - possible because the independent living residents are eating in the large dining room with many many more assisted care residents, many of whom can't even talk or understand anymore. But the biggest issue is the food or lack thereof. Our first meal was lunch and we were given a menu listing 2 entree choices or a chef salad. Since my mom doesn't eat red meat for digestive reasons, she opted for the chef salad, after we had waited 35 minutes to give our order. Their next meal was day 2 lunch and there was a beef dish and a chicken dish or chef salad. We ordered the chicken only to be told it was all gone, and all we could eat was beef or chef salad again. Their next meal was day 2 dinner, and the same thing happened. The 2nd entree was already gone. You only have 60 minutes for bfast, lunch and dinner and there are more than 70 residents who have to give their order and be served in that time frame. We were there at the exact start time on days 1 and 2, and it took over 35 minutes to get our order placed. For dinner, my parents decided to wait and arrive 20 minutes after start time - and although they only had to wait 10 minutes to place their order, 1 of the 2 entrees was already gone. This is a big problem! The food, if it ever gets to your table, is good - but a chef salad is a chef salad if the entrees are all gone. We only hope there are plans in the works to hire more wait staff, and that this facility is willing to offer some other choices like simple soup and sandwich combos if they are hard pressed to provide enough food to go around. Not sure if they have a nutritionist on staff, but old people don't need so much meat - it's hard to digest.

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This building is amazing the staff are all very dedicated to providing everything the residents need to enjoy thier stay. This building has a very welcoming and comfortable atmosphere. I would absolutely recommend this building if your looking for a place for yourself or a loved one.

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I have visited there several times as I have friends who live there. I have always found the staff friendly and quite considerate, not only to me but I notice the kindness they often show to the residents. I have talked with several residence and they tell me they like it there and are contented to be there. I've also have had several meals there and really like the idea that I can see the food before I choose what I would like to eat. The helpers are always waiting to carry your tray to your table for you if you need them to. I've found the food to be very attractive prepared and served. Also quite tasty. The residents tell me they like the food there. The place is always clean and I always feel welcome to come there any time. It is centered near a shopping center so if you are able you can go shopping by yourself alto they do have a bus that takes you shopping and also other places. Good location.

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The people greeting me at the door are always cheerful. I meet several people who reside there whom I have known while they lived in surrounding community which is always a pleasure. Have been shown the units and they look comfortable and would enjoy the garden spaces where could grow plants. Have attended luncheons several times which are always a new flavorful experience. I am a puzzle addict so always enjoy working on the puzzle in progress on table. I enjoy their varied entertainment venue. Also like to get my hair fixed at the in-house salon.

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Since I am a Eucharistic minister, and take communion to residents in many senior living facilities, I have been so impressed with Brookdale Heritage Plaza. All of the staff have been very friendly and helpful - I have talked to several residents who are very happy to live in Brookdale. Because of my great experiences with their staff, I myself one day look forward to retiring there. I would give it two big thumbs up and five stars. Sincerely, Joan

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I live at Brookdale Heritage Plaza. It is an amazing place to live. The staff is extremely kind and helpful. The cooks are really good! The food is amazing! If you are thinking of independent living retirement living you will not be sorry if you choose Brookdale Heritage Plaza!!!

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Pushed wrong tab, do not hate it !

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Our parents lived at Trace Pointe, now Brookdale, for one year. When Brookdale took over the quality of life deminished rapidly. For example: tea glasses disappeared to be replace by juice sized glasses; residents would arrive in the dining room at meal time and wait up to 45 minutes for food to be served; the staff became less responsive. We conducted an experiment with our parents' call button and found it did not work, therefore no response. On the last day of my Father's life I asked administration for additional help, since they were not responding to emergenies. The executive director's response was we had not "contracted for that." We determined to move them and my Father died the week we were to move. Administration never said a word of acknowledgement much less condolence. Our Mother now lives in another facility across town. It is clean, the staff is attentive, food is good, portions are adequate. Yes, it costs more, and worth it.

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When you first get there, you will smell cookies. You will then want to EAT those cookies. This community is very very nice and appearance is very much like an old estate. The staff is friendly and really genuinely trying to do their best by serving the residents. You will see the staff walking dogs, serving meals and even having lemonade on the porch! The memory care is one of the most unique areas to see, as it is a gem. The director of memory care is smart as a whip and really assists with understanding dementia. This is very refreshing! I felt like other places just put locks on their hallways and hoped for the best. Ourr family is not quite ready to put my parents in a place, but when we do this will be our first choice.

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One of there van drivers ran me off the road in kenwood.

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My father has ended up with MRSA from a infection due to severe negligence from their staff. He is now having to have surgery to remove all the necrotic tissue in his foot. He had bed sores that haven't been treated for months, which likely could have potentially become infected with MRSA as well had we not gotten him to a hospital. Hopefully the infection doesn't travel to the bone etc. I was lied to about when he was on medications they told me he was on, antibiotics, which he in actuality got for a few days, then they were stopped. He had to wait hours for a response on his pages, literally over an hour most of the time when he called for help. At night he couldn't sleep because everyone in the halls was yelling for help and the staff never came. We tried to address this with management and all they did was offer up excuses, "Oh we're going through staffing changes, oh, we're doing our best." They would not give him medications when he needed them or medications were missing and not addressed. He didn't receive his eyedrops for his glaucoma for over 4 days and then they said "Oh, they're missing. That's why he didn't get them." He would not get his pain meds when they were needed, he would sit is his own soil for hours after they didn't come help him to the bathroom. I am so sorry I ever trusted these people with the care of my father. I didn't want to believe it was as bad as he was telling me because I never saw it when I was there most of the time. When I confronted the staff, they didn't deny any of it. They attempted a meek excuse but mostly they wouldn't look me in the eye and stared at the floor when I asked them about everything. This is a horrible place and if you care for your loved one at all, keep them away.

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I guided my Mom to this facility in December of 2014. The building interior is beautiful, however we have had numerous problems with the quality of care they are providing. Rude staff, Incompetence in administering medicines, rough handling of my Mom physically and other incidents. I have voiced my concerns to the Executive Director and the primary response is to defend themselves. Somebody once told me that an assisted living facility is 25% building and 75% people and I completely agree. This facility has the ratios reversed.

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Treated with disrespect and almost paralyzed by some staff, rehab was great, enjoyed all but some of the nursing staff

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Nice people

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Clean, comfortable accommodations with a caring staff

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The needs of diabetic residents are not met. They are expected to count carbs and adjust their eating habits accordingly, whether they are mentally capable of doing this or not. Would not recommend this place to anyone who has diabetic concerns.

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Love the Residents and all of the staff. It is the best place I have ever had the pleasure of working. Cuddos to everyone.

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not

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We chose Clare Bridge as the next home for our father who experienced accelerated dementia after he'd been put under anesthesia. He was in a skilled nursing facility and experienced Sundowning. This skilled nursing place didn't understand the disease at all. My father began involuntarily yelling out "Help me" day and night and often without even being aware he was doing it. We began to realize that the cocktail of drugs the nursing home was giving him was actually making it worse. He lost his ability to walk from the drugs. So we began to look at options. Memory care was our primary focus as we considered a new home. I fell in love with Claire Bridge from the moment I stepped into the door. It has more of a "homey" feel instead of a skilled nursing home. All they do are dementia and Alzheimer patients there. I quickly noticed their response to behavior was different. This is a horrible disease - the long goodbye. It manifests in ways I'm learning to understand every day. Not much surprises me anymore. But their calm and nurturing environment allows the residents to feel safe and much more secure. The order and consistency is there which is so important to those suffering with this disease. The staff on their worst day is better than the staff from his past home on their best. They hire kind and gentle folks who are compassionate and caring. It's mostly a thankless job and they do it with grace. The way they treat the residents takes skill and has a calming effect on the patient. They don't stuff drugs down their throat at the first sign of a behavior. They instead try to look at the bigger picture and find another solution first. If you are looking for a safe place for your beloved parent, I cannot say enough good things about Clare Bridge of Richland Hills. They have made my life easier. I feel like I can actually relax and not worry all the time, sleep at night and enjoy my husband, children and grandchildren more because I know they are caring so consistently for him.

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JUS HAD INTERVIEW HOPE I GET A JOB

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Terrible response time. Multiple times they have come close to med errors on my grandma (if my grandma didn't know what pills she takes, she would have taken the WRONG pills the nurse gave her...this has happened more than once). Have currently been calling the desk because I do not live close, but my grandma called because her call light has been on for over two hours. No one has been to her room, and no one is answering the phones. Pathetic.

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I went to visit my Mom tonight because they almost gave her the wrong medication. I sat with her for 40 min. before anyone responded. I wrote to corporate one week ago with the only response being that they will investigate the situation. I asked for arbitration. She could of had a heart attack and no one would of known. I want to move her but she is afraid to start all over again. I need help from someone to assist me.

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These people are very kind to my dad. What more can I ask for?

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Nice place, and very attentive to needs. I would recommend it to others. Dad has been here for both skilled nursing and secure memory care. This has been the best experience we have had, and we have been at three different facilitites. Dad has dementia and needs a secure memory area. The day-to-day staff is amazing, and the management team are constantly asking how things are going and making improvements, especially Stacey the Executive Director who absolutely is the best Secure Memory/ASL/Skilled Nursing/ management person I have meet in the past three years.

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I have never felt more at ease about my dad being taken care of the way I do now in their Assisted Living. The staff love my dad and are always happy. The managment team follows through on your requests and makes my dad feel important as well as the whole family. We are very happy with Stacey, Susan, Jessica, Judy, Malena, Bill, Lindsay and Wendy... Everyone is great.

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My aunt has been there for a couple of years now and I am very happy with the level of care she has been given and that staff taking care of her.

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I am a current associate at Brookdale DTC. I take pride in the compassion, respect, and care our residents receive everyday. Our community is beautiful, and we focus daily on enriching the lives of those we serve.

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I toured here for memory care. Nice community, clean, residents seemed happy. Staff seemed knowledgeable and caring.

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An open letter to the corporate management of Brookdale Care Facilities. I am writing this letter today to tell you about the wonderful team that you have at your Brookdale Highline facility in Denver Colorado. My mother was a recent resident there for almost two years before we moved her into a hospice facility. She became a resident with the previous ownership before Brookdale acquired the facility. Since your company has taken over the quality of the service, the staff and even the atmosphere have increased tremendously. The difference is very noticeable and much appreciated. There were several team members that were kept on that continued to provide excellent care for my mother and service to our family. Team members like Tia, Rahma and Andrea, just to name a few, treated my mother with kindness and dignity and treated our family with empathy and respect on every visit. The management and administrative staff were invaluable in helping our family navigate through the changes and special situations that occurred during my mother’s time there. Your promotion of Dennis to Director was probably the smartest move that your company made during that transition. He has proven himself as a leader and excellent operations manager. His administrative team, Claire (AR) and Ms. Arlette enjoy his management style and his positive attitude toward his responsibilities. His dedication to excellence with his staff and his facility were truly evident in our interactions with him. Jackie (RN) and Chantelle were compassionate and very attentive to my mother’s care and handled her special needs with the utmost professionalism. I myself am in the service business and I know the value of team members such as the ones you have there and how important it is to recognize them, by name, as often as possible. I am happy to take this time to formally recognize them all and let them know that they made our family’s experience at Brookdale Highline a very special one and for that we appreciate them very much. For any business a referral from a client is the highest compliment that can be given. We all tell everyone we can about your facility and staff and recommend that if they are in need of this type of care then they will find none better than Brookdale Highline. Our family continues on our journey through this stage of our mother’s life as it progresses through hospice and a skilled nursing facility. Along our way we will continue to sing the praises of your facility and its staff to the people we encounter. I believe you have an incredible team at your Highline facility and my hope is that you will share this letter with the rest of your facilities and shine a light on the wonderful service and care that this team provides. Thank you. Sincerely, Dewayne Lanier

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I have now lived here for three years and I couldn't be more pleased with the facility, the staff, and all the amenities. I would recommend it to anyone looking for a senior solution!

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Great community for our seniors!

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This place looks beautiful, but the care is not good. They are completely understaffed. we had our loved on there and had to take them out within a few months. Filed numerous complaints withe the state which this facility was fined for. Please do not leave your loved one there. Check on the constantly if you do.

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I really need to speak about my experience with Emeritus at Phoenix. I live in Chicago and my mother lives in Phoenix at Emeritus, and has been there for several years now. It was very hard when my Mom got to the point where she could not live on her own and had to have some assistance to be safe, and enjoy quality of life. I looked at many different places. I wanted the best for her and I needed to feel good about her new home, I have to say... I was feeling a bit frustrated. And then I walked into Emeritus at Phoenix. I was blown away by what I saw and felt. A place that was clean and comfortable....friendly. Everything I saw from the rooms, meals, activities, assistance and care, put me more at ease. The more I saw, the more I liked. And it seems they are always striving to get better. And then I met and got to know all the great people that would be there to help my Mom. I cannot express the my feelings enough about that experience. The entire staff is top notch, competent, friendly and willing to help in any way to assist my Mom and myself, and in doing so, I now consider them a part of my family. The day I had to leave my Mom and go back home was a sad one, but I felt so at peace that my Mom was where she should be. This is the first time I have ever given a review for anything, but I really felt I needed to say something about my experience. I want to thank everyone from Emeritus for taking care of my Mom and keeping her safe and happy. With all my heart...Thank you.

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Wonderful place to live

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Food is excellent unlike many other Brookdales . Also services are very good.

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My mom is an excellent 2

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I call this place regarding to some questions I have and This lady just hung up on me, That's very disrespectful

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My Mom currently is at Brookdale North Chandler in the rehab. She is receiving excellent care and we have enjoyed several meals together. Her therapists are wonderful and the nurses/cna's are top notch. Such a friendly community, while my Mom is in therapy, they have allowed my Dad to use the putting green and horse shoe pit. I would not hesitate to recommend this community to everyone for rehab and beyond.

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Looking for a facility for a loved one can be very difficult. After visiting many places I felt very discouraged. However when I walked into Brookdale North Chandler I knew that was the place! The staff is amazing !!! I highly recommend this place!!

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Is it just a thing to not pick up the phone at the front desk? Does it occur to these folks that family might be trying to contact their loved ones during the early evening hours? I'm discouraged that I have family living at this place if something so simple is as incompetently handled as this. My phone was dialing until it timed out. I guess I'll try again tomorrow morning when all the staff clocks in from their break.

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My mom is in the assisted living building and had been for 2 years. I have never seen such staff turnaround in my life. These men and women living there finally get familiar with the care givers and then they move them. We have strict instructions for my mother and at least once a week I have to "remind" the care givers and complain at the office. Between my sister and I, we are there 4 to 6 days a week. We, the nurses and physical therapists even leave written signs by her bed and they don't follow them. They leave food on my mom's nightstand for hours, she needs assistance eating therefore just waits till someone can find time to feed her. By then the food is cold and my mom is starving. They are very short staffed. There have been multiple times where I have gone to visit my mom during the day and can't fine ANYONE! My mother's sink in her room has been leaking for 2 months. Mold started to grow underneath her sink. I had to check on the work order 3 times. Finally the head of maintenance went to look and ordered her the correct parts. It's been 2 weeks since that update and still not fixed. We are looking to move my mom now. After a year of broken promises and unreliable staff, we have had it. Oh and my mom's personal belongings disappear quite often. Do NOT send your aging mother or daughter here!!!! At least not to the Assisted Living building....Can't comment on the independent living or the Care Facility.

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Nothing, horrible baron place. Only send your loved ones there to pass. The so called skilled care facility is a damn joke. DO NOT GO THERE SERIOUSLY!

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Like the activity program (offsite visits of restaurants, and other attractions). Very good Resident Assistants, management. directors and staff. Would recommend it to my relatives.

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I agree with the above receptionist is rude almost every time I have called. I got hired on to work and nobody is calling me back to get started to train. If I would have know it was going to be this bad I would have said no! Too much to go through to deal with to get hired on plus taking over a good week to call me back at all. Not impressed!

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The receptionist here has a bad attitude problem.

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Beautiful facility!!

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I agree with the above receptionist is rude almost every time I have called. I got hired on to work and nobody is calling me back to get started to train. If I would have know it was going to be this bad I would have said no! Too much to go through to deal with to get hired on plus taking over a good week to call me back at all. Not impressed!

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Overall the food is I enjoy 90% of the meals I eat here the soups are excellent. The breakfast is usually pretty good there is plenty of coffee which is what I care about.

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Main complaint is food...too much of same type of foods (too much chicken and fish), food cold or barely warm, over cooked or not done and selection of deserts are all very poor quality. Need large coffee maker for dining room. This place should have a generator for when power is out. The building needs an over hang at entrance for residents coming and going.

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We had a mixed experience with this facility. Some of the staff were good and some were difficult to get along with. This facility has a certain amount of rigidness to it. My mother has dementia and they did not seem to be equipped to deal with it. I think it is a fine facility if someone isn't needing a lot of help. They are certainly a lot better than Monroe House (where my mother went to first), but not good enough. I am not sure why one would bother with them when one could go to Bell Trace or Meadowood for a similar price. I found the place overly authoritarian with minimal staff to patient ratios. When you pay 6,000 or so a month to live in a place like this, you would think that they would do more to help their residents.

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I ask you to just come in and take a good look at Carrington Pointe! Its true there are many residents, and they have many needs. But just walk around the building and see all the smiling faces of the residents, listen to them talk about how well the building is run! It is true Carringon Pointe is a big building with many residents, but they have SO many residents because they love it there!

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The food is terrible. They run out of basic food and the quality is inconsistent. I would not recommend you have a loved one live here

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Cool

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As a family physician for 32 years I would highly recommend Villa del Ray. They have consistently provided the highest quality of assisted living. In addition to enlightened management the apartments are spacious. I believe that they purchased the land and built the facility when things were reasonably priced and they appear to pass the saving along to their residents. Furthermore the facility is 1/2 block from the Queen of the Valley Medical Center. The fact that they are pet-friendly illustrates that they sincerely care for the welfare of their residents! Paul Woodward, MD Family Medicine Natural Healing Napa, California

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Brookdale has been a great solution for my mother. Even though she loved having her own home, she realized it had become too much for her to manage. She enjoys being able to still garden in her own small yard and the staff is always ready to help. It's comforting knowing that they check on her every morning, she has emergency cords in her apartment, and she has the opportunity of getting two hot meals each day. Plus, we love the convenient location!

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Sucks

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My 87-year-old mother was in the skilled nursing facility after a horrible car accident. The nurses and aides were kind, professional and very attentive to her needs. My mother, a former RN herself, was impressed with the care she received and especially with the physical and occupational therapy she received. My siblings and I were impressed with the dedication of every employee we encountered. No request we made was ever denied and they made us feel very welcome. I would not hesitate to recommend this facility to anyone in need of skilled nursing care. Our experience over the two months mom was there was very positive.

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My father is a Parkinson's patient that was put into this facility for skilled nursing and rehabilitation from a week long stay at the hospital. Brookdale Westlake is understaffed and offers mediocre to just above average care of its residence. If your loved one is lucid and can speak for himself or herself, and can tell you what goes on in the facility, then this is a wonderful place for them. If your loved one is like my father, who cannot vocalize his feelings, or needs, then this is DEFINITELY NOT THE PLACE!!!!! I came to visit my father two days after he arrived, and he was sitting in his wheelchair in wet clothes. The 'nurse' who was attending him was rude, and dismissive. Only when I asked that he be changed, did she show any concern at all. These facilities are being paid premium dollar to make sure that the residents are cared for in the rare absence of family. But my recent experience in the past week has been, that if you think the staff really cares at all about your family member....think again. The only hope that you have for good care is if your family member is either, 1)drugged to be compliant, 2). compliant and passive by nature .3).completely coherent of what's going on and can communicate this to you, 4). Your loved one has private care in his/her room 24/7. (which kind of defeats the purpose of the facility)? I have no confidence that my father is being cared for respectfully in this facility. Are his basic needs being cared for? Yes. But My observation is that the staff is lazy, unsympathetic, apathetic, and only there for the paycheck. My father was labelled, "combative"; so the staff's solution was to give him heavy drugs without permission.. In reality, he just needed to go to the toilet, and was trying to get up on his own to go. (They are supposed to assist him to the bathroom every two hours or so, which they claim to do, but which has never occurred). They prefer to leave him in a wet diaper because it's easier on the, 'staff'....They characterized this as, 'combative'. Just because they put him in a diaper, he is supposed to revert back to infantile behavior? His natural impulse is to get up and go to the bathroom on his own. His dementia causes him to not understand that he can't just 'walk to the bathroom' like he has always done. He is in the advanced stages of Parkinson's Disease and his motor skills are very weak. The best feedback we could get was that he needed to be moved. He is an excellent match for the Brookdale Lakeway Memory care Facility, but they turned him down. When asked why, they would not give an answer. These places are under regulated and need to be under the same scrutiny as day care centers are today. These facilities are expensive They are money makers to the max! And judging by this facility, the bottom line and profit is ALL they care about.

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The older lady who works the front desk on the weekends is very rude and unpleasant ! This a beautiful place but she makes it ugly

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i work here and i love it. the residents are so nice and the staff is sweet.

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Large place with a ton of places to walk and explore. Very friendly staff and residents.

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My mother is here & as much as they charge they could do a lot more for the clients. She's missed many appts because they have neglected to go down & knock on her door & pick her up. If they dont eat no one checks to be sure they are okay. They give them a activity calender, hello they memory problems, no one goes around to invite them to come to said activity. She sits in her dark apt & forgets to eat. For $5000.00 + amount they could do a lot better. They bring her medicine, they just hand it to her in a little cup,no one makes sure she's actually taking it. For this they charge $800.00 a mo. It looks good on the outside but what they offer for the fees is ridiculous. Suppose to be chef cooked meals, these chefs could never cook at even a 3 star establishment the food is terrible w/no flavor. If she orders a sandwich, wouldn't you suggest she have some fruit w/ that or a vegetable. Nope they do nothing. I am not happy at all if I had poa I would take her out so fast!!!!

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My mother has only lived there a month but the staff have been wonderful. She has mild dementia and it appears most people there have Alzheimer's so we are hoping she will meet a few more people like her who can carry on a conversation. The place is very clean and does not smell. The hairdresser is very nice. I would like to update my review. Last fall families were told there was going to be an important meeting that we all needed to attend. It was informing us that Brookdale would be buying out Emeritus. When asked by a resident if the rates would go up the Brookdale representative said No. Well a couple of months later we got a letter saying that in February due to increased costs the rents would go up by $101/month. . Yesterday as I was driving down Greenback lane I was behind a Lincoln Town car with the logo Brookdale Stock Ranch Road on it in large letters. Is this what the increased rent costs were for??? Nothing against the staff...they are wonderful.

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I give this three stars. Direct care staff are generally pretty good for my mom. They get 4 stars. The have some entertainment/functions, but not as many as we were told before we moved her in. What they provide is good, but not enough. 4 stars. Management is not responsive and not dependable to resolve the issues they themselves create. 1 star.

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Loved working there

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The Director, Lisa. She is the biggest two faced liar there, She tries to get new residents into this facility with selling them lies, and these lies effect the employees. Residents expect way too much from employees even though we went above and beyond for them because Lisa tells them we can do all this stuff. But us employees can not care for 42 residents with only 2 staff on the floor, we ran ragged and not all the residents cant get the care they need because there isn't much time on top of all the work and extra work that upper management puts on us. (Specially when there is only 1 med tech and 1 person on the floor so basically that one person on the floor takes care of 42 residents by themselves.) Now lets move onto the nurse, Sabreena. She is the "nurse" but her duties include sitting at her desk on her phone and making the employee schedule. When she really has a load is when she actually has to leave the office and go do "nurse things" with the residents. (She even puts this on us sometimes) The nurse is another two faced liar (Sabreena and Lisa cover each other and cover up lies and make up lies). Sabreena has even taken narco medication from one resident and gave it to another, when medication has came up missing she covers it up, and all this is against policy which could make her loose her license and can be considered stealing. But she is quick to write you up if you do something simple wrong. She even lies to family members of the residents. Lisa and Sabreena are quick to through a smile in your face but soon as you walk away they talk about you behind your back. I have witnessed Lisa talking to us employees and the residents about other residents that should of been kept private. One resident moved in with her dog, Lisa did not like her at all. She tried everything in her power to get her kicked out. The resident finally got fed up and left. After, Lisa talked to a resident that had been the other residents friend. Lisa told him that he needed to cut contact with her and telling him the "real" reason why she was kicked out. Lisa just didn't like her because someone actually challenged and stood up to Lisa and this was not gonna fly with her. Lisa telling the residents to stop talking to his friend hurt his feelings and needed comforting because she stressed him about it. Lisa and Sabreena put way too much work on the employees and when they cant finish everything they write you up for it, when they claim they can do the care associate job. When I had both of them come to me and ask me how to do certain common task that any normal care associate should know. If they see something that needs to be done like taking the trash out, they will look at it walk across the entire building to tell you that the trash is full when they could easily of picked the bag up and bring it to the big trash can on the same side they had to walk to get to tell you the trash is full or if certain task they seen need to be done and see your busy. (I know its our job, but they talk about how of a "team" we are.) But they act like they are better then employees because they sit at a desk. We are the employees that deserve credit for the job we do, we actually work hands on with the residents that are there we become their friends, we build trust with them, we bathe them, change their briefs, we get pretty personal with the residents and not every resident needs the same care, some need more then others and some not so much. Its just crazy how the residents pay all this money to stay there and to get taken care of when the Care associates do not benefit from it at all, Lisa and Sabreena do. They just know them from their files not from actually talking to them. They are not managers, if they did why do they have such a high turnover rate? Employees stay if the managers encourage them to stay. Its not fair to the residents. I wouldn't put my family members here and I have worked here. Only good people that work here is Robbie and the kitchen staff, their amazing.

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The worst place yet. I would NEVER allow any of my family members to live there. I honestly feel sorry and pray for the residents there. Managers Lisa (Executive Director) and Sabreena (Nurse/LVN) have no idea what they're doing obviously. There was a highly contagious stomach bug going around the facility going around and all the residents got it, at least 4 residents sent to E.R and were hospitalized, 8 employees, including managers, got it and four employees hospitalized. Neither Lisa, nor Sabreena called the health department. I ended up calling for the safety of my team and residents. They will only tell you what you want to hear, not what you need to hear, managers are very shady and cannot be trusted. If you want to know how your family member is doing, you wont get an honest report from management. Best way to know honestly is to check on them yourselves or talk to a Resident Care Associate. Managers are never there, and if they are, they are "too busy to help" There's only 2 RCAs on the floor each shift. Really only one because one is passing meds while the other is running around answering doors, tending to 41 residents calls, picking up the trash in the rooms, giving showers and putting residents in bed, answering phone calls, and talking to families. While it may not seem like a lot it is when you're doing it all at once. Lisa wants someone in the front at all times to let family members in and out, but also wants us to do everything else at the same. They fire all the good employees, the ones who actually do their job, the ones the residents love, and the ones the family members love and absolutely adore. The residents are amazing and deserve way better than what they're receiving there. Residents are forced to do things they don't want to do and, or, not ready to do at a certain time and if they refuse, RCA gets written up for not performing all task. Its a shame really the managers will write up and fire the employees for things that they can't even accomplish in the amount of time we're given. I'm honestly ashamed to admit I worked under Lisa and Sabreena. I pray for the residents there, that they are in good hands, and aren't being neglected. I will say the only thing I'll miss about working there are the residents..

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Excellent physical and occupational therapy. treatment center. Care and treatments are very individualized including great communication...makes client feel special and cared about. I will return again, if I ever need In house physical and/or occupational therapy.

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Another great Brookdale community! Anyone looking for an assisted living or memory care community in the central Texas needs to take a tour.

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One of the best decisions we made for our mom.

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my moms there and the best thing for her she loves it lots of new friends.

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Care givers are excellent, patient, and loving. Always something going on, and medical staff is caring and reliable. My mom loves it there.

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My mother moved in recently. It was hard for her but we couldn’t ask for a better place. The staff is excellent. They work very hard and truly love the residents.

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BEWARE! Very understaffed and poorly trained, ill equipped to care for their population safely. Do not have loved ones at any of Brookdale's facilities. The providers are not even CNA's, no practicing nursing staff available, not adequately trained and there are not enough of them to provide good care and the corporation doesn't care. They caused my family tremendous pain and grief due to their errors and missteps and I hope to spare others the same by warning.

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I have been working here for 10 years ... This was my very first job and I've been here ever since so that Say a lot ... Love it here 😍😍😍

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My family has had a very good experience with Emeritus. The staff is very nice and warm and caring. My mom was well taken care of and looked after. After she passed away the people there were very caring and sympathetic and said they would miss her. When you sign a contract with Emeritus you have signed something that says when the resident leaves you will vacated the apartment within 10 days. Other people have commented that no one helped them etc. Okay that is not their job - its your job to get a mover or ask to use their dolly and they will get it for you. I would not hesitate to recommend Emeritus of Pikesville to another family. The only negative comment I do have is that I think especially in the evening they need more aides on duty - for those that need help getting in and out of bed to use the rest room.

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Dining room director an absolute angel - a man truly sensitive to resident's needs. Other staff stretched way too thin...do not place a loved one here if you need more than the minimum assistance..at first was advised response to the resident's push of the assistance needed "button" would be within 15 minutes...did not happen. executive director unresponsive to requests...asked for a wheelchair accessible sink two months ago...didn't happen...paint peeling in the bathroom, nothing happened. most recently phone service out in her unit due to a building issue for 5 days...then her wheelchair went mysteriously missing from her unit... granted - you can make some of the people happy some of the time...but before you take my word, go in and observe, especially observe the number of people who have private aides...meal time service, common room cleanliness, outside sitting area cleanliness etc. make your own decision but I will not use their services again.

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Wonderful staff, un-complimented with ineffective, cowardly, non-empowered, inefficient management. Steer clear of this facility. They operate on their own agenda, not on that of your, or your loved ones.

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Kind, attentive staff.

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Generally OK for the price, and a very nice location (great views of the mountains), clean and comfortable, but some real problems occasional lack of proper staffing, mediocre food and problems with heat and thermostat issues. There are some very good people there, but the overall experience needs improvement.

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I wish my mother could continue her care here! This is an amazing facility! They really encouraged her in her rehabilitation.

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horizon bay bossier city is a great place for our retirees.

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Really nice facility with a ton of potential BUT they have difficulty focusing on the details. For example, they have WIFI but it is so spotty that I can't FaceTime my grandparents. Really, you would think they would want family to be able to stay in touch with video with family members. I believe the staff wants to have a 5 star place but can't answers calls for help, or give the residence the treatment they should have. A building does not make an assisted living place the staff do, and this staff, director, etc don't seem focused enough.

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As a private care nurse, I saw things there that made me cringe. Who does the hiring? Is this affirmative action at work? Many of the resident care aides look like clowns with their weaves, street makeup, spike nails and the Ebonics language they use to communicate. Rap music in the day room? Turned up extra loud? A report to the staff about feces on the floor went ignored. I even heard swearing and yelling at the residents. Who owns this place? I am researching who to call to report this dump. NEVER leave a relative here. Totally unprofessional. Needs to be investigated and shut down.

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AVOID THIS PLACE

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I think this is the most dishonest company I have ever known. They will bleed you dry.

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I'm staying with my daughter her boyfriend and his two sons they eat everything up from me and my grandson

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New Director and this place is full of the true meaning of care. We have laughed and cried together. My mom is truly home! I don't know about 1 yr ago but today mom is were she needs to be. I have moved past my guilt with the help of the director Rayann & have my life back. Thank you.

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I decided to stop by this community when my uncle needed short term care. I decided to Google this community due to proximity of my home. I met Augie and he made me feel like a short stay in this community would be the best medicine. My uncle felt like a member of the family and was able to recover and return to his home. Thank you Santa Catalina you are truly Saints!!

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I think this is a terrible place. Missed heart medications!!! . Often no nursing supervisor on duty, so nurses self supervise.Complaints and concerned are handled with lip service but nothing changes. Nurses only seen when administering meds. Not a friendly environment for anyone wanting to be involved in their elderly loved ones care and health progress. Brown recluse found in room. Response time to call buttons is very slow. Unprofessional at all levels until you reach health care administrator and medical director. Nurses poorly trained and overworked because facility is understaffed. Only good thing about this place is private rooms and good food. Physical therapy seems to be good but still determining. At least two people sent to emergency room from skilled nursing rehab part of this facility in the first 4 days my grandmother was there. Patient are assigned doctors but only see nurse practitioner. You definitely do not want Dr. Mendoza and nurse practitioner Amanda Hernandez if you want messages returned or to feel confident that true medical care is being provided!! If your loved one goes here be prepared to spend about twenty hours a week making sure they receive quality care and appropriate pain management.

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My father spent the month of July at Santa Catalina Villas during a very difficult time for our family and especially him. We had a great experience with the quality of the services and staff at Santa Catalina Villas, where everyone really worked to get my father back on his feet. We're thankful they were there for us.

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*Note: My opinion is likely biased as I work here! The community has the best location in Tucson. Beautiful setting in a guard-gated community. The food is stellar. Staff are friendly and the residents are well-educated and warm to new comers. Friday happy hours are very well attended and enjoyed. Live music.

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They took very good care of my grandmother.

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My experience at Cedar Ridge was very different than the other reviews shared. I was greeted by an employee who said she would get me someone who could show me around the community and answer questions about the community. Then I was introduced to Lisa Meacham, the community relations person. She took the time to really listen to what the needs of my parents were, and also listen to how it was impacting the entire family. We had been trying for the past year to keep mom and dad at home with services and with the kids taking turns coming to the house. We had not only our own families to care for but my parents had great needs as well. Setting up their medication, doing laundry, buying the groceries, seeing that the food in the house was fresh and not outdated, yard work, changing light bulbs. It seemed when we walked in their door it was to accomplish their needs, but not to sit and visit. I didn't realize how much I missed that until they moved to Cedar Ridge. We went to many different communities, and while there are several good ones to choose from Cedar Ridge offered what we needed for our parents. We completed paperwork with Delaine and she was detailed about what we could expect from her staff at Cedar. We have been at the community for 6 months and I am always so appreciative of the response that we get if a need arises. My parents are happier than I have seen in a few years. Mom plays bingo, dad plays cards, and they both talk about how much they enjoy the meals and ice cream socials. Us kids are so thankful that when we come to see mom and dad it is just for a visit. Everything else is handled by the wonderful staff...

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The current administrator (same person as mentioned in other review) is not professional, courteous, customer oriented or even friendly. Oh sure, you may be greeted by her smiling face when your a newbie and checking out the facility, but once you're a resident, the wicked witch in her comes roaring out.It wasn't always this way. She made us so mad trying to force a payment we did not owe that we hung up on her and contacted our lawyer. Previous administrators were professional and helpful. But those days are gone.For the large sum of money you pay to have your loved one here, you get a poorly run facility with huge staff/nurse/assitant turn over. In the memory care unit, you'll more than likely be stuck with a double occupancy room which means no privacy for your loved one or time alone for family visits. There used to be all private rooms, but not anymore. Why? Mo money, mo money, mo money! Want to visit with your loved one inside the memory unit? Good luck with that! There is no where to do that where you will be left alone. Memory challenged elderly folks do not understand privacy issues any longer because of their horrible disease. It isn't their fault. But as a result, you'll constantly be shooing them away while you're trying to sit with your mom or dad or grandpa or grandma. And the staff will help if you can ever find them. The two of them are so overworked trying to be assisted living staffers in what demands full assistance service, that they're rarely around. We had human excrement on the floor in our room more than once. We had to break up a fight between residents in the memory unit and even had our loved one toted off on an unapproved field trip by us miles away. We knew nothing about it until we showed up and all the people were gone, including our loved one! Who takes memory challenged elderly people off on a field trip?The facility is beautiful. The meals are so so. If you want to eat with your loved one on the memory side, you can do that, but it costs $5 and if you don't make a reservation ahead of time, they will not serve you. We got chewed out for this by the administrator. How's that for professional. I made a reservation to eat with my parent and got there late. Guess who didn't get to eat with their parent? Yes it was my fault, but they were less than accomodating. There was no meal. You're late - too bad!This was a nice facility at one time. The building is beautiful, but the service sucks.

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MUST READ BEFORE PLACING YOUR LOVED ONE AT THIS FACILITY!!! Our mom was at Emeritus at Cedar Ridge less than 24 hours before we realized this was NOT the place for her. They never even assigned her a room. They put her in a "respite room", which is a holding room, until they can get a room ready. They misrepresented themselves to us and the hospital, assuring us they were capable of caring for our mom. She was taken by ambulance less than 24 hours after arriving. She never received oxygen or pain medications that were prescribed to her even though they were called in two days before she arrived and had oxygen with her in the next room. She'd just had both legs amputated thus was in severe pain and unable to get to her oxygen. Even the aids that work there will tell you they're short staffed and not capable of providing the level of care some of their residents need. Mom said no one responded when she pulled the help cord and that she layed there yelling for help for what she felt was hours before someone walking down the hallway heard her cries for help. She was having difficulty breathing! The two night aids, that were working that evening, said that management does not follow their own criteria as to whether the patient meets assisted living guidelines and they were very concerned for several of the patients that really needed a higher level of care than this facility was capable of providing. They said they ran their legs off trying to provide the level of care that some patients need that should have never been approved for assisted living and should be at a higher level, skilled nursing, facility, which is where we ended up moving mom to The Villages at Southern Hills, after her 9 day stay in the hospital. By the way, I highly recommend The Villages at Southern Hills! Emeritus at Cedar Ridge may look nice on the inside but the true test is the level of care and security that your loved one requires and deserves. We walked in the next day, got all of moms things, making several trips to the car and no one ever saw us taking her stuff out. Most of the residents there leave their doors open so anyone could just walk right in during the day. This is NOT a skilled nursing center. They are considered "assisted living" however, their definition of assistance is very debatable in my opinion. We put a stop payment on the check, spoke to someone at a corporate level to inform them of this facilities shortcomings, to which they were very apologetic. Delany, the director, is harassing us to pay for a full month of service. Mom was only there for the few short hours and was never given possession of her own room. Delany obviously works on commission because she sure didn't seem to care for our mother...only the money! She was very unprofessional and pushy to get my husband to sign the contract and get a check, telling him, "just sign the contract, I'll give you a copy that you can read later". When I tried to question her as to the level of care they could provide, she kept saying, "I don't understand what your concern is. We've already assessed her and we are perfectly capable of caring for her." She spoke to me in a very condescending manner which made me mad so I walked out and went home very upset. My heart jumped when the phone rang at 5:00 am from the nurse on duty telling me they'd transported mom to ER. I feel for the aids and caretakers at this facility. They do seem to care for their patients and we appreciate them recognizing that mom needed help. Maybe after this review and a letter from our attorney Delany will stop calling and sending letters harassing us to pay for something that was never received. We have not ruled out filing suit against them for misrepresentation. We're just thankful mom is now somewhere that we know she is being cared for that even have doctors onsite. Do your homework before placing your loved one in this, or any other facility. You can not put a price on peace of mind and knowing that your loved one is being properly cared for!

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Visiting...

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Management is terrible and treat their employees awful.

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My mother-in-law, who recently passed away, was at the Cottages for several months, having moved from another nursing facility where she was not receiving appropriate treatment. The care she received at Emeritus was exceptional: a caring, well-trained, compassionate staff with seemingly unlimited patience, was devoted to her and the other patients. The atmosphere is more like a dormitory than a hospital, patients and staff eat together in a pleasant dining room, and lovely gardens provide a chance for patients and their guests to get out in the fresh air and enjoy the flowers, the sky, and the mountain views. Also, my father-in-law was there just about every day for 5 or 6 hours, and the staff treated him with respect and kindness, offering him meals to eat along with his wife. I couldn't recommend it more highly.

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My family and I looked at more than a dozen places in our quest to find a place for both my mother and father (90 and 92). After days of searching and being fearful that we would never find a place where would feel at ease uprooting them, we came across Emeritus at Bradenton. Diane, the director is a gem. She was the first person we met that actually cared about our situation. She explained everything from services, how the place will be paid, activities available, etc. etc. It was as if all the other places we visited were mediocre after meeting Diane. It is also key to realize that not all Emeritus facilities are created equal. This one is far and away the best I came across. The clincher was meeting the other staff members. All of them... the nurses, the marketing staff, maintenance, you name it... all of them are so caring. They even helped me convince my parents that this was for the best, as we went through that period of "We're not going!!!!". A fun week for sure... and one I'm not sure I could have gotten through if not for the staff's support. After my parents were there for a week, my father said, "They are all so damn nice here". My mother is eating again and Emeritus staff is making sure she takes her meds. The best thing I can say is that I'm 1000 miles away and have peace of mind that they are being well cared for and getting the help and support they need. John K

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I would like to say the staff of Emeritus at Bradenton are wonderful. It is a very hard decesion to place a loved one with strangers to care for them. The staff at Emeritus at Bradenton really made us feel like family from the start with the Welcome from Kathy when we walked in with no one expecting us to come look around for our mom. Monique was so happy to show us around and set our mind at ease that they could help! MOnique helped us over come the scary stories that you hear with showing us how they help each and every resident who all have different needs. Debbie the head nurse made us feel very comfortable during the evaluation that moms needs could be meet and would continued to be monitored. Diane was very understadning and took her time with us with our contract that seemed like it took forever. ( A little over whelming) But we unstand you know and be eduacated on your contracually agreement. Mom has lived with Emeritus for a bit over a month and is very very happy there even though she really did not want to. Since being in her "new Home" as mom calls it JAn has had her involved in activities and mom is smiling again. We can not thank the staff there enough for making this a positive experience for e for our whole family.

brookdale.com
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My 90 year old father has been living here since Jan. 1, 2012. Although I had to move him in over the New Year weekend, the staff bent over backwards to help. Nursing has been awesome in helping dad recover and get back on his feet. Administration has been great in helping him with obtaining VA benefits etc. The residents are happy and there are always fun things happening here. My dad actually opted to stay here rather than return home. He loves his room and the care he receives. Oh, did I mention how good the food is? I eat lunch or dinner here with dad at least a couple times a week and it is consistantly good. Bernie'sgirl

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We have been so pleased with our experience at Colonial Park. Mum has lived there happily for several years. We are always impressed with the repsectful treatment all the residents receive. There are so many activities for Mum to participate in...and she can decide if she will particiate. The atmosphere is established from the top and Maurice is a great manager...caring upbeat always interested and willing to listen. We visited several places before deciding on Emeritus at CP and have never regretted our choice.

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At the end of May 2012, I was faced with a difficult decision to place an elderly uncle in an assisted living faciltiy. I was fortunate to have been contacted by one of the staff at Emeritus of Sarasota who offered to help in this matter. From the very start through the transistion of my uncle to Emeritus of Sarasota, I have found the staff to be incredibly helpful and offering assistance that can only be described as superb. The facility is warm and inviting. The environment created by the staff makes you feel like a part of an extended family. I would recommend to anyone looking for assistance with placement of a loved one to contact Emeritus of Sarasota. Thank you for being there to make this transition work so smoothly.

brookdale.com
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When i visit this community I always see all the folks there are happy and well cared for. This is a great place for any one to be all kinds of fun and exciting things going on here. I hope when I need a place like this I can find one as happy as this.

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Nothing positive here "profit pit" don't put a loved on here!

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My parents and I chose this facility because of the location. They are very helpful in taking care of any issues that do arise with them. My parents are very comfortable with the staff. I am glad that they are not sitting home alone anymore and have made friends. My sister and I feel that their needs are being met and it is nice just to pick them up and enjoy their company instead of always taking care of their needs. They do enjoy the entertainment Emeritus provides from time to time. We would recommend this facility!!

brookdale.com
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My wife, who has Alzheimer's, and I selected Bath after my wife had a two week respite stay in October 2015. We were most impressed by the compassion shown by everyone we came in contact with. The front desk, the cleaning crew. the aides, nurses, Directors, everyone. We visited two other facilities, but decided Bath was our best option. We signed onto the waiting list in December 2015 and in May 2016 my wife Carol moved in as a permanent resident. We are even more comfortable as she adjusts to her new surroundings. We highly recommend this facility.

brookdale.com
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I have a loved one at this facility. Overall I think they are receiving adequate care. Currently, the service and cleanliness of the dinning rooms is substandard. While this is my opinion, there are concrete and undeniable instances of poor quality. Missing condiments on the table - the often disabled population must get up to retrieve lemon, sweetener, proper silverware. Presentation of menu; tattered and food stained. Accuracy of request - Not getting the residents orders right Lack of staffing and supervision - while residents are asking for assistance, drink refill, correcting of wrong orders; several staff were sitting and chatting. Dirty dishes and used glasses remaining on the table - very unappetizing! At this time in this populations lives, eating is one of the few pleasures left. This facility should make meal time special.

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Amazing staff and great elders who know how to live life

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This is a beautiful retirement for seniors.

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My Grandpa Wayne is getting excellent care here!!!!!

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Senior living on Lake Shore drive in Chicago. The people I know really enjoy the community, the dining and the location. If you are visiting, they have 'hotel rooms' you can arrange to use, cheaper and as nice as anything nearby.

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I don't live there nor have been there but I have talked to several people on videophone and they were extremely nice and helpful. The people are upbeat and positive. From the website, it looks great.

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Great location and the participation of the residents in the activities was refreshing to see.

brookdale.com
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They charge you 100 dollers to have your dinner in your room if your sick. Its no extra work for the staff (i was a cook there) so why so much? Cause these places only care about money, they charge sooooo much money and they have only one care provider per floor! I could go on and on.

brookdale.com
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Nurses and care staff are oblivious to patients, I would not recommend going there. A relative has been there for around 3 years and she is bed ridden. Now they are saying that they can't take of her (Not like they were before) and are kicking her out. Hopefully we will find a much better place but it might be hard since it's around Christmas! A bucket of hog wash. Good riddance.

brookdale.com
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As the owner of a home care organization in York County, SC I have the opportunity to be in senior communities all the time. Chandler Place is a special place with a special culture that is warm, friendly and welcoming. The residents who live there are not pretentious, they are helpful to each other and truly enjoy living there. I would be perfectly comfortable having my parents or any other family members live at Chandler Place and highly recommend the community.

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Good staff

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The staff is extremely helpful and the facility is nice. I'm grateful that my parents are here.

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Countryside was a good place to live. I have lived here almost 5 years and had no complaints. But when Brookdale took over in 2013, the results were disastrous. The rent went way up, the services went way down, and the food is atrocious. Please DO NOT bring your parent or loved one here, or yourself, for your and your loved ones own good. I am in the process of moving now. I do NOT live in the Assisted Living part of the community. (I would NOT recommend that either.) I live in the Independent Living Part.

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Awesome

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Location and cleanliness

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Sadly the care my great aunt is receiving currently in the skilled care facilities has and is horrible. Even the simplist of things such as the phone and call button not being placed within her reach. She loved her apartment but sadly is not happy now that she needs more care and is not receiving it. Please do research before committing to any place because yes when you still have independence places look great but reality is you want it to be the best you can get when you are incapable of taking care of yourself.

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Living at Cypress Village for five years has been a great experience, one that I never suspected could be available for a retired widow. I had always assumed I would live in a nursing home at the end of my life and not a beautiful two-bedroom condo overlooking a lake, where I get maid service, food served, and activities that keep me busy every day. My condo is the envy of my younger family and friends that visit and not having to cook and clean is high on everyone’s bucket list. There is a beautiful heated in-door pool available for exercise classes or just a nice swim; the exercise room is on a par with paid exercise facilities, and the team of employees available for various exercise sessions and training is exuberant and ready to help each of us. The ecumenical church service is available to all Residents and we have two ministers who live here and are, without a doubt, better than any minister I have encountered in all my years. Social clubs keep everyone busy with bridge, computer lessons, investing in scholarships for the employees, health and devotional speakers entertaining each of us daily. The CV buses are available all day for trips to Mayo Clinic, as well as local doctors and dentists and shopping centers. The Health Center is a big plus for Cypress Village residents. After a recent hospital stay, my doctor advised me to go to that facility. My three-week stay was amazing with helpful nursing staff and therapists constantly working with us to recuperate. Cypress Village is located in a lovely neighborhood and has individual homes available, as well as condos. It certainly deserves five stars.

brookdale.com
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Bill and I have lived at Cypress Village for about three years, plus. From the very beginning, we were warmly received by our neighbors; they even gave a welcome party in our very own lounge and party room where a party is given by us to honor new residents in our hall. We all agree that living at Cypress, sometimes feels as though we are on a cruise ship where the amenities are all under one roof. Take your pick: an elevator ride takes us to dining, exercise, the library (open 24/7), meditation, healthcare, banking, line dancing, checkers, bridge, Mah Jong, beauty shop or the pool. Being from the Shirley Temple era we chose to name our ship "The Good Ship Lollipop." where we enjoy our newfound freedom from the ordinary. Come cruise with us! Bill and Adele Pence Cypress Village

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I have lived at (and loved) Cypress Village since December 2015. It is a wonderful, friendly & welcoming community. I had knee replacement surgery in April and was able to come home to my apartment straight from the hospital because of the great support systems available. The availability of in-house Physical Therapy was great. I had a talented caring therapist and we achieved the goals set by the doctor within a month of the surgery. I made a great decision coming here for a lot of reasons

brookdale.com
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I have lived in independent living at Cypress Village for over five years. It's a beautiful place to live. Love having my family and friends visit my new home and lifestyle. GREAT amenities

brookdale.com
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May 16, 2016 My wife and I have been calling Cypress Village in Jacksonville, Florida our home for over a year. At age 71, the move was to enjoy the life style of an active senior living community. It has exceeded my high expectations. The Brookdale management company continues to make major improvements to the campus, indicating that I made a very wise choice to call Cypress Village home. Mike Boutin

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Food was good and plenty of activities. However if your loved on need assistance they may or may not get help to go the the activity.

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High pressure sales. Uses guilt to bully people into floating a loan to pay their fees. If you call them get ready for the hard sell. We never got past the first call. No knowledge of the facilities..

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I took a tour of this facility on April 1, 2016 based on a flyer I received in the mail offering a $25 Visa rewards card if you take a tour of the facility. I did tour the facility & met with lovely staff members but it is now April 29, 2016 and the gift card never arrived. I have called the 800 number twice to report not receiving the card. The facility staff & the building were lovely but I would be hesitant to do business with a business that operates like this.

brookdale.com
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Creekside has been the perfect place for mom. The staff is very loving, caring and patient with my mom. I love having Mom close to me and am very thankful to have such an excellent community nearby to meet her every need. Thank you, Creekside, for taking such great care of my mom.

brookdale.com
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The patience, flexibility and compassion evidenced by the staff at Creekside are beyond compare. While placing a family member in memory care can be a heart-wrenching decision, you can feel confident that the staff there will do their utmost to create a comfortable, health-promoting and positive experience for all concerned.

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What a great facility! The staff is always professional, friendly and helpful. I visit my dad frequently, even during non traditional hours and I always feel the staff offering the best care possible 24/7. The Marketing, Social and Caretaker staff treat me and the residents like they are a member of their family. I can't think of an area where Village @Lowry falls short. Put them on your list when you need to look into assisted living.

brookdale.com
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The Village at Lowry has been a joy from the very start. The staff is friendly, caring and fun and very personable. My grandparents love living independently in a facility that provides such great care, meals and an endless list of activities to keep them healthy, learning and having a great time. If my grandparents need help or have questions, the staff is very responsive and helpful. I have found this to be true as well when asking questions or inquiring about their care. I really can't say enough positive things about this assisted living facility!

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I toured here for memory care. Nice community, clean, residents seemed happy. Staff seemed knowledgeable and caring.

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Treat your loved one/s with good care and respect. EMERITUS is a cosmetic farce. They'll perform and show you what they want you to see in order to gain your trust when you stop in for a feel for the place. IF you choose to use Emeritus home (in Paramus NJ) for your loved one, you are NOT making a sound choice but perhaps a desperate or hasty one! Grandmother's necklace was stolen within the 1st day she was there. Her rings were still on though, and luckily my mother took her out of there before they were stolen too, and MOST IMPORTANTLY before she was hurt or neglected further than she was. Also, they didn't give water to her. Drinking water makes you pee, and if the residents don't pee as often they won't have to change as many diapers. So, grandmother got dehydrated. Glad she was taken out of there within the first week. Hopefully you will investigate further and find a better establishment.

brookdale.com
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Emeritus Ocoee is a beautiful residence for Seniors. As we first drove up to the residence, my parent said that "This looks like home". The decor is elegant yet comfortable & the staff are warm, friendly & very professional. The meals are excellent. There are plenty of educational & fun activities daily. Emeritus Ocoee emphasizes Brain Health which includes mental stimulation, physical exercise, good nutrition, social connectedness, and spirituality. The programs & activities available to the residents relect that focus.I would definitely recommend Emeritus Ocoee to any senior looking for a caring and stimulating community.My parent has a lovely private apartment with the amenities of home but without the stress or responsilbility of living alone. The other residents are also happy to be here & they help & encourage each other.We always see smiling faces. Thank you Emeritus Ocoee for a job well done!

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