allstate.com 1 Barry @2015-08-27 I had to file a claim as someone hit my parked car. Allstate approved the claim and sent me to their preferred repair shop. The repairs were great.... However, after telling me they issued payment to my account electronically the money never showed up. My car was repaired and If I wanted it I have to pay out of my own pocket. I spent a total of 6 hours on the phone with claims and made at least 20 phone calls to their office and my agent. No one was any help and I had to explain every time I called. I was hung up on and treated like I was trying to cheat them out of money. They acknowledged that they could see the money was never sent to my account but since they did not know where they had sent it then I had to wait till they resolved. I have had Allstate for years and never once late for a payment. After threatening to take them to court they finally cut me a check. I will be shopping for a new insurance company immediately.