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sallybeauty.com
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8/15/15 I ordered a flat iron and a hair serum. Shipping is extremely slow. Products from eBay & GMBShair.com come within 3-4 days after processing my payment. Never doing business again with this company.

sallybeauty.com
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I went into Sally's on 04/11/15 to purchase a straightening iron. I ask an employee for a suggestion on which one is best. Her response was "Gold N Hot is the most purchased one for ethnic hair plus we have a special going buy any Gold N Hot item get a free Wave Iron." I thanked her and went on to the checkout counter. A different employee was at the counter. She went on to ring up my product and gave me the total. I then said "How do I get my free product?" She stated that all I get is a free bottle of Dry Shampoo. I responded according to the sign and an employee I get a free Wave Iron with my purchase. She then says it doesn't apply to the product I purchased. I was told wrong.

sallybeauty.com
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Today was my last straw with this company. I have an event I'm going to on Saturday, since I work two jobs all the rest of the week, today was the only day to do my hair. My friend is a stylist who has been doing my color melt hair and it has always looked perfect, I just wanted the copper we were using to pop just a little more. I went into Sally's avoiding sales reps and found the same product I had been using and grabbed the next shade up. I then went to purchase it and the rep asked me what I was trying to do. I explained and showed her my faded blonde to orange to red color melt and explained this was to be the middle color. She then said, "You shouldn't use this color, this will NOT give you the color you want. You need this one." and handed me a color called "Intense red". I stated, "This is red, I'm going for orange".

sallybeauty.com
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I have been a Sally's customer for a decade. Twice in a week I came for products, I needed to exchange one and I was treated with no respect. I ask the sales rep name, he leaves and closes the door on me. Then he comes out and threatens to call the police. Not happy and will take this to management. Everything is caught on my camera.

sallybeauty.com
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I went into Sally Beauty Supply in Vernon Hills on a Monday. I explained to TWO cashiers working that day (assuming they had experience working with hair) that I was getting married in a week and wanted long soft curls. (My hair is currently shoulder length.) They said get 18" brown extensions because the hairdresser will bleach the extensions to match my highlights. (My hairdresser did say she would dye them.) The cashier started to open the box when I said I know how the clip ins work. They were very nice and seemed to have knowledge on the subject so I bought based on their recommendations.

sallybeauty.com
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I ask the clerk several times which gel nail polish I could purchase that did not require uv light. She pointed out several brands (opi, polish and a top layer ever last). She told me I did not need an under coat. I asked this question several times. It concerned me since I was buying a red polish. So I bought the polish and top coat then tried using them. It just chipped off 20 minutes after I put it on. So I googled it, guess what. You need to cure it under a uv light. So I called the store several times that day, they don't answer the phone. When they finally did answer the phone the person told me "call back later", he was the only one there and hung up on me. I did call the main store in California. They told me to try and take the stuff back but I probably out of luck because I used it. Bottom line, I will never shop at Sally's again.

sallybeauty.com
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About 8 years ago, became disabled and have nerve damage to my right arm. It's very painful. SO I went to a therapist who told me to purchase a Parrafin Wax Machine. Shopped around and found one at Sally Beauty Supply. I have not had the machine for more than 120 days, it stopped working. I called Sally only to get transferred around, hung up on and when I finally got someone she said I had to have the receipt.

sallybeauty.com
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I am a licensed hairdresser. My granddaughter went into a Sally's to pick up a hair color on her previously bleached (underneath) black Asian hair. She wanted to have a "gray look" on her blonde hair. The girl advised her to use the Blue Bleach, and then, use Color Corrector afterward, then, another color! Are you ** kidding me????? Color Corrector? After using blue bleach? She said the girl was so convincing that she knew what to do, that she followed her instructions. The hair is fried. It's down to her waist. Please tell me that Sally's has a policy to train their employees (who are not licensed hairdressers by the way) to not give advice on chemicals. I frequent a Sally's in North Palm Beach on U.S. 1. They have always been friendly, and I have never heard any employee advise a customer about chemicals there. Please train your managers.

sallybeauty.com
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I went into Sally's to purchase a hair product to tame my curl because my hair was getting spiky, frizzy and unmanageable all over from the humidity. I came across a hair straightening kit and asked the sales girl about it. She said that it was very popular with women with my problem. I brought it to the register and paid for it. After I paid for it, she started to explain to me how to use it. She said that she was a beautician at a salon in my area and that I should put the product on my hair, leave it on for 30 minutes and apply hot air for the full thirty minutes, do not rinse it out after the 30 minutes but simply blow dry it into the style I wanted. "Then do not wash it or get it wet for 2 days and do not tuck behind your ears." I questioned that because I really didn't want to stand there for 30 minutes applying hot air to my head. She told me to watch youtube videos on how to do it if I don't remember what she told me.

sallybeauty.com
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Went into Sally's Beauty shop 6/18/15 late afternoon. I went to go buy hair products at the Sally's located in Los Angeles on Alameda. As I walk the aisles I pick up what I need. My daughter accompanied me and she is also picking what she needs from the shelves. My daughter graved the bag of cotton ball bag & the tip of the bag tore but it was not open. (It did not matter because she needed cotton balls so I was going to purchase the cotton ball bag). When the employee comes & starts speaking Spanish saying to my daughter, "don't grave, don't touch, you opened it," etc. very rudely & I am right there, I told the employee if she had something to say talk to me. “I am the mother. Don't talk to the child. She is only 15.” But this lady was very rude & I ask her to speak English not everybody speaks Spanish. My daughter did not understand her because she is not a Spanish speaker.

sallybeauty.com
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I was not aware to begin with just like all the ladies that have similar complaints. I have no bad experiences until trying this HELEN OF TROY HOT SHOT CURLING HAIR. About 4 times using it I realized my hair dropped a lot and crisper a lot more too... Hey what is going on? Never have this experienced in my life before. When I combed my hair breaks on the middle of it! This product is NOT safe to be sold to public. My hair is very strong, not easily breaks, oily not dry scalp - now is the opposite. I am not happy with this conditions. Please whoever read this do something. I got it from Marshall. Thank you.

sallybeauty.com
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Over the summer I was trying to gradually bleach my hair light enough to color it silvery gray. I had it lightened professionally in the spring to light/medium blonde so I felt like this would be difficult but possible. At a certain point I wanted to bleach bath my hair and immediately tone it with a toner known for being a very good light ash blonde.

sallybeauty.com
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I've been going to my local Sally Beauty Supply where I've bought individual medium brown eyelashes for 10 years. The location used to be great. The Manager and Associates were so friendly and helpful. In the last year this store has gone downhill. I was just in there last Thursday and I will not be going back. The young blonde associate was very rude and unhelpful, was trying to tell me they don't carry medium brown eyelashes when I've buying them there. She said I should go to another Sally's. She just looked at me like I was stupid, held her hands up to her sides and shrugged her shoulders at me. She didn't ask if she could take my phone number and have someone call me when they're in. No “I'll look in the back”. The Associate standing next to her was just staring at her like she couldn't believe what she was doing. I don't need attitude from a dumb ass so after 10 years of supporting that location, I'm done.

sallybeauty.com
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Employees belittled in front of customers? A minor mistake. Do not ever UNDERMINE an employee in front of customers especially when it's a minor conversation that should be dealt with a competent manager. Also mind games?? And favoritism -- people with second jobs are more complied with requests for a new and better job? And they plan to leave if not QUIT or walk out at a percent I have NEVER heard of DISTRICT manager?? HELP N.Y. should be glad to meet you or maybe your superiors at BEST. Horribly ran unprofessional company. A shame. Really nice business. Don't worry I don't expect anything from this as one a current business owner at least FOLLOW N.Y. Labor LAWS. I called might be too stressful on upper management.

sallybeauty.com
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I started ordering from Sally so I could get professional dye instead of box dye. I have ordered 2 or 3 times prior with no issues and got my orders on time. Here I am months later, and their website refuses to sell me ANYTHING. My first order was delayed Wednesday, a few days, ended up in their online warehouse, and the order was canceled the following Monday. I had to email Customer support because the cancellation email said the reason was 'Customer service cancelled the order'.

sallybeauty.com
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I went to Sally's to get a new blade for my trimmers. The associate gave me the wrong ones and now I have to go through a big process returning them when this is their fault. Will never buy anything from Sally's again!

sallybeauty.com
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So I will never shop at this Sally's again. Took my mother in law in to get combs and a pair of scissors. My mother who is 62 and disabled was getting her glasses out of her purse so she could see what she's getting. We get what we need and proceed to the register, when ** runs towards my mother in law and grabs her purse saying I will need to search your bag, she hands it over and she looks through it, dropping medication on the floor. She finds nothing stolen... doesn't apologize or pick up the items that she dropped out of the purse. ** just walked away while the other employee apologies and picks the stuff up. ** was extremely rude and shouldn't be allowed to work with the public. I'll never recommend this store to anyone.

sallybeauty.com
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I have been a loyal customer of Sally's since I started dying my hair red in 2002. That's THIRTEEN years of purchasing my hair color there!! I have been shopping at this particular Sally's since we moved to PA in 2007. The Sally's that I shop at is store #688 131 Hillcrest #C New Kensington, PA 15068. I was treated very poorly today, and depending on the response from corporate, I may never shop there again.

sallybeauty.com
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We normally love to shop at our stores but lately every store we have been in the cashiers have been sooooo rude. We just have decided to stop shopping with you.

sallybeauty.com
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I will never shop again at Sally Beauty Supplies because they do not know the meaning of customer service. 90 days ago I purchased a hair drier from them. The first drier I purchased I did not like so I decided to return it to a store that was more convenient for me. Clearly the manager was upset that I was not returning the drier to the original store I purchased it from. It also took them over 20 minutes to process my return because they did not know what they were doing and had to call the main office for help. However, the real issue is that the second drier I purchased completely fell apart and because I was slightly over their 60 day return policy the girls in the store would not do anything about it.

sallybeauty.com
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With the exception of one especially vulgar employee, the staff at this location has been very friendly and most helpful. Beware however of walking into this store if you're making any sort of fashion statement with a large purse… You'll be stereotyped as a klepto the second you walk through the door and without any sort of evidence at all, you may even be accused right there at the cash register by one assumptious and ignorant employee. Outstanding professionalism madam! If your store happens to be riddled by shoplifters, (which I was made aware of by said madams fumbling words only after I berated her suitably) perhaps you should invest in a security camera that could offer you some proof should a crime occur as opposed to 'making a guess' of a person’s integrity. Shameful. Needless to say, I'll be taking my business AND my big, fabulous handbag elsewhere.

sallybeauty.com
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sallybeauty.com
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I went to Sally's on University Ave by the Food 4 Less. Went in for dye. Told the lady how I wanted my hair and showed her my hair. I had my daughter and sister with me. She showed me a dye and told me to "get this one it should work." I went home, dyed my hair, left it in longer than 30 mins and rinsed it out. What a horrible color, not at all what I asked for!! So I contacted the store and got a "Anna" lady that was so so so rude, told me I was lying and that I couldn't have a supervisor # or name and hung up the phone.

sallybeauty.com
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Most sales staff at the Matthews, NC location are courteous and helpful. There is one female cashier who is nothing short of maddening! Every time I have encountered her, she is rude and acts as if I'm burdening her with my purchase. Furthermore, she is simply incompetent. When I purchased a B1G1 item, she rang me up yet charged me for both. When I came back a few minutes later and respectfully showed her the error, she blamed ME, saying in an abrupt tone that it was MY responsibility to tell her about the sale. I don't get paid to ring up sale items correctly, she does.

sallybeauty.com
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The reviews I've read are horrendous, but most of the complaints are based on products, which is not an employee complaint. We have to follow the 60 day return policy, you also must have a receipt for the return or exchange. We prefer to do exchanges or else we get reprimanded. On any hair extensions, blades and jewelry those purchases will be non-refundable. We do not allow customers to "sample" nail polishes, brushes, makeup, as it is unsanitary. I wouldn't want to purchase a brush that has been through someone's hair. We have a lot of products, over 10.000 in some stores, it's close to impossible to remember them all, or remember all the sales, as they change monthly. There are many ways your local Sally Beauty can change, but please remember we are people too. If you have a problem with the product, the company who produced would be better at helping you, not going back to your local Sally's and being unreasonable.

sallybeauty.com
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store: 3891 A MEDINA RD. 09/05/15 03:26 PM - I am a licensed Nail Tech with a Sally's card. I visited your store today and asked a price for your OPI INFINITE SHINE and was rudely spoken to with no assistance to get me the actual price! I came to spend money at your store but with treatment like that from your employee that rung me up I can say that I won't shop there again! It's usually the nasty employees that can put a store straight out of business!

sallybeauty.com
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I always shop at Sally's for hair product, and now I am becoming more knowledgeable about hair products and extensions. I am very upset to find out after paying $130 for Sally brand hair extensions, they are absolutely not 100% like it states.

sallybeauty.com
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I get a call from my bank not from your company that your cc system had been hacked and all my information along with every one else's had been STOLEN. No guarantee it hasn't been used. So now my cc has to be voided out - new one sent to me. Which takes 2 weeks. My life gets turned upside down from trusting your company. I have shopped with y'all for years. What respect. What loyalty.. I have to hear this from my BANK. I tried contacting y'all. No one wants to respond. You just want to cover it up and keep making that dollar with NO REGARDS TO OUR SAFETY.. WOW.

sallybeauty.com
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This place always has the best deals! Just last week, I got an eye shadow, 2 eye liners, and a nail polish all for under $4! There are always sales like this going on...make-up, hair color and styling tools, nail polish. Just awesome.

sallybeauty.com
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Have been buying from them, like it !

sallybeauty.com
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Sally's makes my life so much easier. I love to color my hair crazy colors and since I can do it myself I just go get what I need and don't have to worry about being unhappy and spending a ton of money for someone else to do it for me.

sallybeauty.com
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I ordered a bunch of stuff for 50% off...Paid with my Pay Pal..and get an email with my order..Everything looked right- Today- I get a invoice charging me FULL price for EVERYTHING and they didn't send me 3 items that I most wanted..Only reason I ordered the rest of the 50% off crap was to get my order over 50.00 so I could get free shipping. HOW can they CHANGE the Price AFTER You Order And just NOT give YOU what YOU ORDERED??? THEY SAID IT WAS IN STOCK??!! SUCH BS> NEVER AGAIN WILL I ORDER ONLINE FROM THEM. Customer Service has YET to get back to me.

sallybeauty.com
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I love not only this site but the store it self. When i bought poorly made extentions i was reccomended sally's. They have some of the bast hair and beauty products out their for those who cannot afford to spend $300 for extentions or other beauty supplies. I have recently been shopping online for hair conditioners and shampoos that straighten your hair, they have it all.

sallybeauty.com
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Last year I broke my flat iron that I purchased from Trade secret. This store had a Chi iron for $130.00. The iron switch broke and they would not replace it. I ordered a new flat iron from Sally's that was a different brand name but the same exact thing as a Chi. The only difference in the Chi and the GVP Ionic Ceramic Flat iron was the price. The Chi iron brand new cost $130.00 plus tax. The GPV Ionic iron only cost $49.99 plus tax. I have had this iron for almost a year now. It came in a really nice caring case. There are ones you can get with different designs also. Sally's offers so many professional salon hair care products. Shampoo's that are used by cosmetologist but are available for the public to buy. The cutting shears are very nice. In my many years of buying shears. I have bought some really nice ones from Sally's. I love the nail polish they have in the summer time. Because I like bright colors they have some really pretty pinks. There cosmetic bags and boxes are nice. The prices are great for good quality salon products. Manicure and pedicure items are a necessity. Sally's is a wholesale warehouse for cosmetologist, but still sells to the public. I know everyone loves when they come from the hairdressers. They love the way there hair feels and smells. So at Sally's you don't always have to go to the hairdressers to keep your hair looking great. The professional line of hair care products are great. I love the leave in conditioners. The shampoo selection is nice and very affordable. They even sell gallon jugs. Some of them very cheap when they are on sale. Check out this site. I highly recommend them. http://www.sallybeauty.com

sallybeauty.com
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Last time I ordered from their website my order arrived with 4 out of 7 ordered items missing. The box was so small that they wouldn't even have fit in there. I called Customer Service right away. The rep that I spoke to was very polite and respectful. She said she'd send a message over to the warehouse to have the incident researched and items replaced. She said I'd receive an email once the items were shipped. I waited for three more days and received no follow-up. I called CS again and got a very unpleasant and hostile rep, who had a ton of attitude from the start. She first couldn't even find the information about my previous call in the system. After I gave her a reference number she finally found it and confirmed that the warehouse had approved the replacement and would be shipped soon. I received the replacement items in about a week after. All together it took them over 3 weeks to fulfill my order. I got no apology in any form. Usually they sent me a $5 off coupon with each order. I didn't even receive that this time. Need to mention that this was the second time this happened to me. I am never ordering online again.

sallybeauty.com
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The reasons why you SHOULD go here: * For hard to find products.* For items you are looking for and yet not stocked.* The usual "Sally" stuff...* To not be greeted or helped by the unfriendly high school staff.* To walk in aisles that don't allow more than one person. And if that is the case, one of you has to turn around (if you can, or walk backwards) and get out of the aisle for the other to pass.  It sure ain't going to be me!* To be in a 400 square foot area with millions of products.* Perverts outside the store trying to sell you stuff.Need I say more??

sallybeauty.com
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I usually don't write bad reviews,  but this place is an exception.  This has always been my go-to location since it is just minutes away from home.  Over the years I've always noticed their poor customer service and recently I also noticed how a lot of the girls working here lack product knowledge too... I usually just brush off the shitty customer service because when I go in, I know what I need, I grab it and I'm out of there.. Today was the LAST time I will be returning here.. I came in here to grab a nail file, quick and easy- so I thought I walk in and go directly to the aisle that I needed, grabbed my nail file and headed toward the counter... I was standing there for a couple of minutes while 3 workers were sticking shelves... (I didn't want to interrupt them buuttt....Umm hello??) as I'm standing at the counter a woman with a question on some product called the attention of one of the girls working. She answered her question, grabbed the right size product for her , walked her over to the register and started to ring her up..in front of me.REALLY LADY??? Did you not see me standing here waiting on someone to help me the whole time? ...RUDE! And uneducated if you ask me.. I worked for years doing multiple customer service jobs and NEVER would I pull something like that.. Talk about shitty customer service.I wish I could have seen the cashiers name but the name tags are so damn small I couldn't read it even with 20/20 vision... Thankfully another worker came around the counter just as I was about to say something about how rude her coworker was. This girls name was Lizette ( THANK YOU Lizette!) and no thanks to you, anonymous cashier. Thanks for turning my in-and-out nail file run in to a 15 min stand around.. Your lack of decent customer service lost a loyal customer to this location. No stars for you.

sallybeauty.com
5
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Contrary to what people have written below me - I've been here twice, tonight being my latest encounter, and the customer service from the girls working there was amazing. I came in with a hair disaster and was indecisive and confused about certain toners and dyes and the girls were helpful. They spent about probably 15 minutes giving me suggestions and recommending colors that would work for my hair. I'll admit that I had a ton of questions and they didn't seem fed up or annoyed - and if they were - they didn't show it.

sallybeauty.com
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This beauty supply was the average, it had everything of course. Prices were pretty average, so up until I checked out I was pretty sure I found my new beauty supply store.When I checked out, the girl asked me if I wanted a pumice stone for only $1.99 (or whatever price) and I kindly said no thank you as I had JUST got my toes done the day before. Then the other girl at the register made a snotty comment something like "she didn't even look at it.." in spanish (which I should mention I have taken 4 years of). Next time they decide to talk crap about customers right in front of them, they should make sure the customer doesn't know what they're saying. Poor poor customer service. Needless to say, I will be finding a new store.

sallybeauty.com
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This place is the ONLY place I feel that sales my shampoo and conditioner! They carry all the best stuff here and the sales associates are super helpful and nice! I love that Sally's has always some great sale going on. There are times when I buy my shampoo on sale for like $7.00 for a whole liter of shampoo and usually it's like $23! Can't complain at all about this place.

sallybeauty.com
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So my girlfriend and I went to Sally Beauty Supply so she can get some hair extensions. We've been here a few times so she can buy hair extensions. On this particular day, there was two workers, an young one and a much older one. When we went to purchase our item, the older woman had trouble with her register. The younger one finished her customer and went to go help. We waited for a good 10 minutes before they finally fixed the machine. We were patient enough to wait and not rush them but all I we were waiting for was a simple " Sorry " but that did not happen. When they machine was fixed, they finished our item and left us and the rest of the customers to go on with our day without a simple sorry.         I am not a cosmetic person but my girlfriend is. So I'd have to give it 1 star for every time we had good service. Pros - A lot of stuff for girls and a good number of products for males.Everything is in stock all the time.Cons - I was not happy with my customer service the last time I went.

sallybeauty.com
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I have been biting my tongue with how these people act! They are so rude and act like you don't know what you're talking about, recently I just called to put something on hold and the manager was so rude! When I said thanks she just hung up! This place is right by my house and I'm like a #1 costumer because I'm always buying from there since I don't have a beauty license for better products. But I have had it with their snobby attitude!

sallybeauty.com
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The products here are great, and great pricing as well, however, the customer service SUCKS!!!! The girls who work there are all RUDE and have attitude problems. Idk who the manager is, but if she's in the next time I go, I WILL be complaining about the employees, also half of them don't know ANYTHING about their products. I'm sorry if this is too harsh, but I think you should know the products you work with,and be able to treat your customers with RESPECT at whatever work place you wrk at. I will be returning for hair dye supplies, but will have NO problem being rude back to those rude, disrespectful girls!

sallybeauty.com
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It's a decent store. I normally don't shop at Sally's, but they had this one item I was looking for. Anyway, went in to get a few things, all of which were in stock. Short wait in line. I went on Sunday afternoon around 430p. If they continue to have what I need, I will return.

sallybeauty.com
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Horrible customer service ! Ask the lady for help with hair color she told me the instructions are on the box like I was an idiot. . Had more questions but she really had no desire to help me . I will never come here again!

sallybeauty.com
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I'd much rather give this location 2.5 stars. I went there looking for a specific type of brush and I asked the young woman working there if they had it in stock. Her response was, "I don't know." Nor did she bother to look or ask her co-worker. Did I mention she had attitude? Forget the brush, what I really want to know is what happened to customer service and service with a smile?

sallybeauty.com
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Poor customer service and isn't the best stocked Sally's, I'll definitely be avoiding this location in the future.

sallybeauty.com
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I love Sallys. I am a member of the rewards club. I renew my membership each year for $5. However, I have never been to a more horrible Sally's in all my years being a customer. They employees here provide the WORST customer service I have ever seen. They train new employees that have ZERO knowledge of the products they sell. I went in once recently and they had only two employees there. Both of these ladies had been trained the week before(I would know because I was also there when they were being trained as I am a regular customer) There was no manager available or a senior employee that had knowledge of the products that could help me. Finally one of the girls showed me a product that seemed like it was what I wanted. When I showed the product to another Sallys employee and a few of my hair stylist friends they assured me that the product was in fact a serum that u put in your hair when you get out of the shower, NOT a deep conditioning treatment that you put in your hair DURING the shower. I tried to return it or exchange it but because it was open they could not do so. The employees here are very rude and act as if they are being bothered when you ask them for help. Others could be working any where else as they dont have ANY knowledge on the products Sallys actually sells. Other Sallys in my experience are not as dissapointing. AVOID THIS STORE!

sallybeauty.com
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Horrible customer service from all employees but worst of all by the assistant manager, heard her rudely answer a customer and then talk smack about her to a coworker. Someone like that should never be working in customer service, it makes the company look very bad.

sallybeauty.com
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I wish they had better customer service. I've visited this location a few times and have yet to be greeted/acknowledged when entering. Note to staff/mangement: a simple "Hello" will do.I asked for assistance twice, I was covering blonde in my hair and needed to settle on a color. The person did give me suggestions but failed to tell me I needed a filler to ensure the brown took on the blonde correctly. I only found out because my niece (stylist) was walking me through it since she couldn't make it (she lives in Modesto), so when I told her I had the color she asked about the filler. When I went back for the filler I asked where the fillers were and the lady didn't say anything just walked over, grabbed one and handed it to me as she began to walk away, when I politely asked the price she ignored me so I had to go look myself. No biggie, but again a simple "here you go" would have made my experience a touch better.I will likely be back now that I know where things are in the store. The store is clean and organized so if you just need to pick something up and don't need actual advice then this location is fine.Set your service expectations low before walking in and you should be fine.

sallybeauty.com
4
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Good reliable place.Has most of what I need from styling products to different types of combs and clips.  Some items might be a couple of dollars cheaper a Walmart but I'm willing to pay that for the convenience of being able to get most of what I need at the same place.

sallybeauty.com
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Oh how I wish I could give zero stars!!!! If I didn't need to get certain items and was on a time crunch I would have walked right out. Every employee was EXTREMELY rude.I walked in yesterday evening between 4:30 and 5:30pm, was not greeted or anything... okay... so I went to about my business to get what I needed. Not only did they have boxes in the way of even walking around but the employees putting away the stock from these boxes did not say hello, can I help you? I apologize for the inconvenience, nothing! Horrible business practice.Finally after standing there for maybe 10-15 mins, the girl closest asks if I need help, she seemed bothered when I said yes and asked her for her opinion. In response all she said was get this.. I kept asking questions, got one word irritated answers and then she moved the box she was working on right in front of me and the products I was looking to buy just saying 'scuse me, not excuse me but 'scuse me.... I had to then wait until she moved to finish shopping. The girl at the register seemed like she didn't want to be there either, asked me if I had a rewards card or whatever it is and I said I did but it expired, did she ask me if I would like to renew it or apply for a new one? Nope. So I didn't. I got the feeling that as soon as I left the store they would complain and talk about me, even though I wasn't rude and was just trying to get information. I have never had a good experience shopping at Sally's but this was definitely the worst and I will not be back. Change your management, employees, or standards Sally's or you will keep losing customers and business.

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Horrible customer service. Would drive a little extra to another store to buy the same products for less rude employees.

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As a long-time customer of Sally Beauty Supplies across the country, I am severely disappointed by the lack of customer service in this location. While the selection and prices are consistently satisfactory, the rudeness of the salespeople outweighs anything else. I will continue to shop here for the products I need, though I will not go out of my way to be considerate or polite as the staff cannot be bothered to do the same.

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I get stuck in this place.  So many cool things to see and talk yourself out of buying...hair color central in the center isle, to the sides you have hair product mania and footsie tootsie land.  The staff there is friendly and helpful if you have any questions.  There is one wise guy that works there...he's pretty funny, but did surprise me the first time he asked if I needed any help and I said no and he said "good".  lol  Their prices are reasonable, and I appreciate being able to purchase items for one time uses.  Such as hair dye remover wipes (89cents!), and one (or two depending on hair length and thickness) use hair masque packets.  Large selection of curling irons, flatten irons, and what not.  This is a woman's toy shop, be forewarned...you may purchase items you will never use here...just cause it seems like the greatest thing invented since sliced bread!  ;)

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I love Sally for hair color - so many great quality selections for every possible scenario of hair coloring.The store is always neat and well stocked.The customer service is a hit and miss. When it's great - it's beyond what you would expect. But when it's terrible - you want to storm out vowing never to return. Overall - if you know what you need and how to use - you'll be in heaven.

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Just visited this location for the first time - I was promptly greeted by both employees and told about all the current sales.  I had a question about a product and received great service. Found exactly what I was looking for and the employees were friendly.  :) No complaints here!

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Sally's is a mixed bag, depending on how ghetto the staffing is that day. while the prices are generally good and they have a respectable variety of products, their customer service and quality control are a dang shame.Be very careful to examine seals on boxes and bottles. Sally's will sell you opened products as if they were new. I'm saying they KNOW the product has been opened and they don't care - they just want your money and make no apologies about it.So, Sally's is cheap - that's the ringing endorsement... There are better beauty supply stores out there where the staff is knowledgeable and the products less battered - your call.

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Dont bother with this place! Poor selection of products and very pricey- and the staff is indifferent and even borderline rude! Esp when you return something-I dont know how this store makes it jut I wont be spending my money there.

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I went here to get purple shampoo That my hair dresser recommended me to get from Sally's. When I asked The cashier If they had purple shampoo she told me that they only had purple shampoo for blonde hair. Since I had purple hair And not blonde hair she basically didnt seem to want show it to me. She said, "we don't have any shampoo for purple hair, only for red hair" And that the purple shampoo was ONLY for blonde hair. I told her that my hairstylist told me to come here and get purple shampoo for my purple hair.I had already picked up some nail polish that was on sale, then went to look at the shampoos After I had asked and the cashier was rude. I thought maybe I could find it myself. I felt ignored and disrespected so I just put the polish back and left. I didn't feel I should force them to show me something that they should have showed me when I asked. I wish I could give zero stars. I will not be going back to Sally's ever again. I ended up ordering purple shampoo from Amazon. It seems the people working at this Sally's beauty supply do not care about their customers or selling their products. Would it have hurt her just to show me the purple shampoo and let me decide if that is what I wanted or not. I mean, come on, really! I did have purple hair, she should have wanted to sell me purple shampoo.

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luv sallys get all my shyt frm here they sale the wahl tattoo trimmer bad ass gotta get 1 i also get my dyes,devolper,combs,n talk wit the cuties

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I work in retail myself, and I have a really high standard for the service I expect when I go to any location and honestly it's usually far below what I expect. I was blown away. The staff there was really informative and knowledgeable about the products they carried. The young lady who helped me wasn't pushy put made excellent product recommendations and shared her personal testimony, which is an excellent sales tactic. I went in for 2 things, and I ended up getting much more,which were all needed, because of her. I will certainly be returning to this location.

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Nice and helpful staff

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I love Sally beauty in Huber Heights, OH! Upon entering they always say hello and offer help. Their store always have whats on sale and plenty of stock! Had a recent return with no receipt, the manager went above and beyond to help me get the return exchanged. Would highly recommend this store!

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Great store, horrible people with a lack of knowledge and service to offer.

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Great store lots to offer. Product knowledge top notch. There's 2 professionals that work there and they really know their stuff! I seen negative comments from 2 months ago and a year ago that are not true as of now. Everyone has their bad days so I'm assuming that happened on one of those days. If you shop here you always get what you need and things you probably didn't even know you needed.

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HORRIBLE SERVICE! I have shopped here very frequently and have bought a multitude of different items from this beauty supply store. I cannot express how disappointed I am in the service the workers provide there. I am fairly savvy with most things beauty related but sometimes I have questions that I want answers too. Whenever I approach one of the women that work there with a question they NEVER have a good answer for me. For example: I wanted to do my own acrylics at home and asked them what products they recommended. Their answer? The manager looked around in a confused daze at the plethora of items and said "Just buy this kit." The product suggested was a piece of crap starter kit which I foolishly bought under her recommendation. I have asked them about other products as well and it seems they don't know anything about the products they sell and it is obvious they have never used them. The women that work there don't even try to look halfway decent and it is painfully apparent none of the workers or the manager have ever even been to a beauty school. If you are new to beauty and have a lot of questions that you need answered about individual items this is not the store for you. EDIT: 7/25/13 There is one younger girl in her 20's that works there who is very helpful! She knows a lot. I guess like anything in life going there is a crap shoot. Some days you'll get one of the women who doesn't know a thing about beauty, but if your lucky you'll get this young lady!

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Good price and the people very very kind

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Lousy location always not stocked they say they code at 6 closed at 5:15 !!!

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If you support racial profiling, rude & racist customer service reps, this is the Sally's for you. Hideously horrible experience. Never returning to this location again!

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Great selection. Good prices. Employees are very helpful.

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This Sally's Beauty Supply store is the worst I've ever been to. I've been there twice because its closest one to my house. Both times the manager was rude, the staff wasn't helpful. They seemed to not want you in there to ask questions. They seemed very unpleasant people. I will from now on go to the one a little further out of the way because the people there are 100 times sweeter & more helpful.

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I always go to Sally for my hair and nail products and I've never had a bad experience before.

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A bit much costy.

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I went over Sally to buy my hair products. The staff member was very polite when I told her that I forgot my member card. She said that she will help me looking at the system and finding me. "That won't be any Problem" she stated. Very nice lady. I saw the ad indicating : buy two Full size product and get one free. I have taken the advantage of this sale before. I have long, long hair. I am leaving long to donate to a dearest family member who has alopecia (hair loss). When I went to pay the manager and staff members said that this Full Size does not apply to the Full Size shampoo and condition that I was purchasing. The Full Size for them was the $8.99 product which is a "small bottle". I left the place very disappointed with this vague advertisement. I have taken this opportunity before with this kind of sale and it says Full Size and I buy Full Size Shampoo and Condition, (big bottle). Sometimes my husband buy it for me or my sister and I never seen a Full Size referred to a "small bottle". A disappointed customer, Rosalie

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This store carries a lot of different kinds of combs and brushes, hair products, and nail polish. I like to buy generic knock-offs of name brand shampoo here. They often have some sort of sale going on, like buy 2 get 1 free.

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Very rude workers.

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My wife likes going here a lot for her supplies. The prices are fair and the amount of items they carry is quite extensive. Their bobby pins are a lot stronger than the ones you get at the regular stores too.

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Very helpful and pleasant employees

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AWESOME CUSTOMER SERVICE from Jeanette 😊 She was very helpful in assisting me,answered all of my questions and overall very pleasant!! I will definitely be going back.

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Buen serivio

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Large selection and tons of staff.

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Angry the employee gave me wrong information; I couldn't do my hair tonight. Now I have to go all the way back tomorrow to get the right permanent color.

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Best beauty store in the world. I will recommend them to every one in the world. Ha ya, Jill here. Ashley was up!

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Awesome

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Cashier was helpful with helping me pick out hair dye.

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This is my first negative review ever. Let me start by saying that and I am a 48 year old designer that does runway multiple times a year, so I often need a neighborhood beauty supply near by. On this particular visit I purchased 2 hair extensions at the Sallys in Hendersonville. I specifically asked to NOT buy human hair because I feel it is an unethical practice and product. The sales assistant and I looked together and decided on 2 packs of clip ins that had 2 in each pack. I get them home and start preparing the braids for runway. I open 1 pack and pull them out, I notice immediately that they are human hair. I was upset because I had specifically asked for non human hair and I knew because I had opened the 1 pack that I was going to have to eat the money I spent on it. BUT I thought since the other pack was in pristine condition, never been opened, AND I had a receipt, that I could at the VERY least exchange it for something else in the store ESPECIALLY when they sold me human hair which I specifically said I did not want ! I did not once ask for a refund, all I wanted to do was exchange it. I thought I could get a make up product to use in the runway show. Nope, I had to eat the price of both (over 30 dollars) THEN drive all the way to Asheville for non human hair for the show. Needles to say I was livid, my husband was livid. We moved near the Hendersonville Sally's 2 months ago and have since bought all of our product at that store, but not anymore. I was so appalled, that they will NEVER get another penny from this woman, and trust when I say I would have done ALOT of business there. All because they would not EXCHANGE something I had a receipt for. They are going to attempt to say we don't take back hair. Maybe they shouldn't have sold me human hair from Chinese sweatshop workers to begin with, it's unethical. Just like their business practices..

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People like this place

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If you want it. They have it. Men's grooming woman's, Ere, whatever. Sorry. But they have men's stuff too. Good for me.

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Today was the 4th time I have been in the store in Brockville and the 2nd time I have had to help myself. There is a young lady with tattoos on her arm and very dark unnatural eyebrows, and we asked for assistance and she just stood there, at the end of the aisle looking at us. There is no customer service in Brockville. Its self serve even when you ask for help. That girl has the personality of a wet rag. She was the source of my frustration the last time I went as well. I wish they would hire some FRIENDLY staff that will greet you when you walk in and ask if you need help and will give help when it is asked for.

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i went to the sally store after going to the bank Feb 14 around 10 because i have never been in one. but there was no one around i waited at the register for 5 minutes before someone came and said hello then walked away again. good thing I was only seeing what they had cause i had no help from the worker. maybe i will be back another time.

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I always have a good experience when I go , friendly staff and helpful .

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Amazing service !!!! The ladies are so helpful!!!

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I had to hurry and grab a few things at 8:30pm for a client I was rushed the whole time I was there to hurry up and cash out. After I cashed out I forgot to use my 5 dollar off 25 dollars cause of it. Which every penny counts considering I spend about 400 dollars there a month on hair products cause it's cheaper then buying it from work . I was told there registers shut down at a certain time and to come back tommorrow. Very unprofessional I think.

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I love going to this location. They are super friendly, helpful and informative. I go there at least once a month.

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Jeremy lacks in proper customer interaction, and he is the manager! I returned a bruush that belonged in the trash, it had been on clearance, he told me he would handle all the refunds not his staff, in the future because it was suspicious. Incinuating i was being less than honest! I am a licensed hairstylist, and was only in sallys because i was bored anyway, will i go back to sallys? Yes, however NOT THIS LOCATION, ever! I have never posted a review but felt strongly about being treated wrongly!

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Would have been nice to find store hours on the website or have a greeting on the phone to be able to know.

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Super friendly staff! Always a pleasure to do business here.

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Seems to have good sales and decent advice. Tried to force extended warranty on me.

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poor customer service... no grey... just black or white. Go elsewhere.

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Sells limited products

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Called in because I am out of town and had a 'beauty emergency' and needed my husband to pick up my order and couldn't wait for a shipment. Angie took my order over the phone and collected all the items I needed for my husband to pick up. I would usually never do this however I was a bit desperate and she was so lovely and accommodating. Thank you for your help guys! I will come in soon and say thank you!

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Good customer service. Had to return something and fast and efficient.

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Knowledgeable, friendly staff. Great selection of products and reasonable prices. Good shopping hours too.

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Basic Sally beauty supplier but I never seem to be able to receive help when I am there.

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Love this sallys, they are always friendly!!

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I have only been to Sally's in Roswell, NM in which I do not like their workers. When I went into this Sally's I was surprised as to how friendly and helpful they were. They make you feel very comfortable and I will continue to come back here.

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Friendly staff and very informative

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I asked for help, the lady came right away but tried to get me to buy something I wasn't even asking for. Thankfully a lady that is a cosmetologist heard and helped me get the right products! Though, after that the lady that worked there was rude.

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When you ask for something that's not on the shelf, the employee is supposed to go look in the back for it. Alternatively, employees ought to keep the shelves stocked. I know is inventory in the back for that exact purpose.

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Me encantan los productos.

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The workers were very patient and helpful, helped me fill out my Cosmetology school discount card application .

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Loved the store love the savings.and pleasingly pleasant employee

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I found this sallys a few years back, granted I may not work in the hair industry and have very basic knowledge of it. I am in retail industry. I find this shop to serve it's purpose. The staff has always been consistently nice, never had an issue with products and given the price points. It's all around good. Thanks ladies

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FYI this Sally's is not located at 840 s . boulder hwy near Burger King. The place is located down the street near Smith's shopping center. Just a FYI because I had to call because I coudn't find the place.

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Very good customer service, friendly and helpful......

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This place was ridiculous. Nothing was the bold price on the tags unless you got their stupid card, which costs five dollars!!! Bullshit. You get the five bucks off your next purchase but I don't plan to make any next purchase. If there was anywhere else open close by, I would surely have gone elsewhere.

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Very knowledgeable staff and good customer service.

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So the sales people clearly don't know how to SELL STUFF! Came in looking for a solution and sales person simply said no you can't do that... But didn't bother even trying to give a solution. He just kept looking at my wife like he has never seen a woman before.

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Nice store, helpful staff, and good deals on hair and beauty.

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Great service! Great product knowledge. Don't waste your time at the fairway location; go right to this one. Made that mistake far too many times. We drive 1.5 hours to this one it's so good! Good work girls!

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Staff knows their products and quickly directed me to what I needed

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Probably my favourite place to get hair dye. Always had good advise from the staff and the product is priced fairly. They never make me feel pressured to buy anything :D

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Shitty

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Good products and friendly customer service. Wife was able to easily Color her own hair and do some special effects.

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Not a satisfied customer. First off there was an employee sitting on the counter while the other employee (who didn't make eye contact with me) rung me out. Second of all is there no dress code for your store? One of the employees (who didn't make eye contact or smile) looked like she had rolled out of bed and had drawn on her eyebrows with a brown sharpie! I realize that your store is a beauty supplier but your employees should not be wearing the entire stores collection of makeup on their faces. My boyfriend even commented on the amount of makeup and the presentation of herself. As a personal of the beauty industry I believe that if you are working in the industry you should look professional no matter what the job is. I also asked a question at the beginning of my visit to the store and the employee (who was sitting on the counter) didn't even move from her slouching position at this point to help me look for what I had asked about. I am strongly displeased with the customer service your employees showed

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I wish the customer service was better. Asked if they have a product. Said they don't, although I saw it on the shelf. Cashier looks miserable. Supplies are mediocre

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great products and services. I really need some products, two girls their helped me for quite a while even after their store hours, sincerely appreciate that and I got exactly what I want

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Two experiences I had here were the best! Girls are helpful, they greet you and super friendly. So worth going to this location compare to other ones I've gone too.

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I have always loved going to Sally's, but I'll have to go to another location... Not great product knowledge here.

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My shopping experience today was very nice. Rebekah greeted me and after I told her what I needed, she took me straight to it and made some other suggestions for me as well. I am looking forward to using my new Shampoo. Thanks Rebekah!

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Service was fine. Selection and stock was very good.

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They've definitely delivered better service. Went in this evening to see their cosmetic selection. Very disappointed. What used to be a whole row of products has since been reduced to barely 1.5 shelves of only eye pencils, lip colors and glittery eye products. Almost no price markings displayed. Picked a couple eye products and brought them to the checkout. Asked the lady for exact prices before the sale. She simply started scanning items and bagging them, completely ignoring me. I asked her the price difference on 2 mascaras. She scanned one, put it in the bag and simply said "That's the better one. I like it" Pure laziness. Will not shop here again.

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The women here are unhelpful and rude. I'd rather drive to a further location.

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I love Shopping Here For My Hair Supplies.

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Good beauty supplies store, conveniently located. Good prices.

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I just used Google Hangout to call this store and it worked perfectly. The product I wanted was in stock and is being held for me when I'm in Portland next week. Great experience with sales person and Google Hangout.

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They helped me with picking the perfect dye for my hair. First timer!!

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Terrrrible. Service is so bad and the girls that work there are MEAN!

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If you plan on buying clippers from here make sure u know they are good because if they suck and u spent a lot of $$$$ on them u are stuck... U cant return them or exchange them... Very poor service

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Training needed on being observant as to who is in line and help them in that order is needed.

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Not sure why I got an attitude from the girl that was working there because I asked to get my stylist discount. Probably won't go into this location again . Hey listen saving s few $'s is just being smart .

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Good deals. Ppl who there are not hair stylist so don't ask them for advice! Most have not been to hairdressing school

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Beauty & hair supplies

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Ineptitude abounds and bad attitudes. Will not return.

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Worst Customer Service Ever. Never Returning

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EL mejor lugar que he podido comprar productos para mi cabello! Buen trabajo ...se toman el tiempo para tus preguntas .

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Every time I shop here I wonder how these people got their jobs. They're always clueless about where an item in the store. They never know how a product works.

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Dont understand how they stay in business when they are never open during their posted business hours...smh

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This place is a joke ! One loader , checked in afternoon , almost midnight not loaded yet . Stay away !!!

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Candace was soooo nice! She deserves a raise. Go there and see her, you won't be disappointed.

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Stay away from this location unless you want poor customer service and verbally abusive management. I made a special trip to the store and was in there for half an hour and had $300+ of merchandise in my basket. At the checkout, I was told the credit card machine was down. I understand that technology can fail. I was told by the manager that the alternative was to call to receive authorization. I was fine with that. The manager then told me she didn't want to do that because "it's a pain and would take too much of my time." I was then told to come back some other time and she then began screaming at me and humiliating me in front of the other employee and multiple customers who were laughing. I went to my car in tears . I was not verbally abusive and didn't deserve this treatment. I have been a customer in this store for years and no person should be treated the way I was treated.

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The staff is so helpful!!

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This Sally's is very new. It's put together neatly and the sales are always awesome!

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Horrible customer service. I am white they staff was black I was in the store before other black customers and they asked if I needed help I said yes but any new customer they choose to help before me. I finally ended up leaving because they were obviously not going to help me.

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Not answering their phone at 12:45 pm!!!!!

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I am completely disgusted when I go into the store and are ignored for about ten minutes while the cashier talks to another customer about her jewelry business and then gives me false information. If you don't know the answer then say "I don't know" or find out the information! Don't give me false information.

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The site said they were open till 8. Have an interview tomorrow and a hair emergency tonight. Drove the 30min to get there thinking I still had enough time and they had closed 15min before I got there. I had to go to a different store and buy hair dye that I don't lke and now I'm praying that it will work.

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It's a good store that has many beauty su]ly items for sale , customer service isn't the best but I suppose people have their days

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Sometimes it's good and sometimes it's bad, customer service wise. Hit or miss. Good products :-)

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I will drive out of my way to avoid this store and the sales clerk GLADYS. I have never been so insulted by a sales clerk in my life.... I went to return a jilibre hair dryer I had purchased about 35 days ago..WITH MY RECEIPT....because it had just stopped working. I explained this to an older woman named GLADYS. She immediately began to tell me she would not return it because it had been used....Well duh....I used it everyday for the past 35 days, I really loved it! She completely humiliated me in the store, even getting to the point where she threatened to call the police on me if I did not leave. Over a $39.99 blow dryer? With a receipt? I am completely in awe..... UPDATE: Jessica, the lady was completely obnoxious and rude....I have been going to Sallys for about 17 years, and I have never had a problem with anyone. Smuggling my way through life? Because I wanted to return a $39.99 blow dryer with a receipt? How does that even make sense? Sounds like you have some sort of personal relationship to want to defend them. Congrats on the award...Luckily, I am not alone in my opinion, since their are 6 other YELP reviews that confirm the same thing I said, which is this store in Oakwood Plaza employs rude people, and I happen to deal with the crazy lady named GLADYS. I was also compensated once I spoke to the regional manager who verified my receipt was valid. Thank you very much :) I now drive to the Sallys on Hollywood Blvd, and they are VERY NICE, the store is a lot bigger, and nicer layout. Thank you.

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Clean store. Nice staff

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I have to agree with Jacqueline about the Sally's at Oakwood Plaza. I used to work at the Home Depot next door so I have had quite a few experiences with them. They're generally nicer to the more fairer shade skinned peoples than people who are darker hued. I still shop there because of convenience and I'm not that bent out of shape over it but the staff are just rude and unnecessarily disrespectful. Come to think of it, the customers are just as ignorant and rude too.. Hmm... guess they don't like my kind around there.

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Best Service. Great Staff. Very organized store.

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Very rude staff I will be returning my products due to the poor customer service ...I was shocked the lady actually got smart with me for asking a ? About a promotion

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Really really really really rude

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There is only one associate that is helpful and courteous. All the other employees are rude and lazy..I have been going to this store for years for supplies and it has only gone down hill. ..so sad

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Incredibly rude service. I'll NEVER go back to this location. Had to get my money back, I refuse to support them

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They are really rude and didn't help. I rather drive farther for better service than deal with those individuals.

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Awesome place and wonderful customer service

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Great help

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Completely ignored my employees when I tried to ask a question.

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I actually love the service the only problem is that Sally promised items free when you spend $50 or more I went this week and spend $66 and when I ask the nice lady if I get something for spending more than $50 she said no ,because all that they have was gone wooo This was on the 14 of December not even half of the month. En realidad me encanta este sally las muchachas son muy amables con migo y mi bebe de 17 meses lo unico que no me agrada es que anuncien regalos gratis cuando uno gaste $50 dollares pero al final casi nunca tienen los regalos me paso el 14 de este mes fui y gaste $66 y le pregunte a la muchacha que si me tocaba algo gratis y ella me dijo que ya no tenian me senti decepcionada.

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My 5th grader could have done better... I mean't to write down the school's name that certified these ladies so i could call and complain... Really bad experience. I have 2 other friends that I have since found out had terrible experiences here too..

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The directions to this store in Decatur AL are completely wrong !!! They are on the Public shoppind center.

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My experience here is always awful! I was jist there with my 18 month old!! I wanted to ask a question, which she was jist standing there waiting for a man who asked a question prior to that to get off the phone having a full convo with his wife after answering his question. Plenty of time to help the next customer who is holding a BABY!!! I said I have a question she said oh sorry and procesed to still wait on customer to finish his convo, Im soo disgusted, very poor customer skills!

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My wife shops here for hair dye due to the fairly good quality and prices. There was one time one of the workers was extremely rude while we were paying for our items. However, the other employees are generally nice and helpful which keeps us coming back.

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Great staff amazing service

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I hope you're not paying the girl much to be there because she just put a sign on the window that says "back in 5 minutes" and I waited for 15

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Great prices and selection of most products that you can't find in other stores. Friendly staff.

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Awesome selection. The staff can be pretty icy.

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Wish I could give a lower rating. No customer service. Disgusted by the staff.

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The staff was really rude to me. I've been a hair dresser for 20 years and never been treated like that at Cosmo prof or radiant where I usually go

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They always have what we need for beauty. Thx Sally. For being a nationwide chain. We appreciate you

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E etzzz z yun ! Zzz e F2f uiiujju xxuxxuuuvs McNealy dced. .. X

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The employees are wonderful and helped me fix my hair. My hair was a self made train wreck and the woman who helped me was amazing.

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I have to say the woodstock location has the best people. . On possibly the worst week of my life. . My clippers died. . Being a single mom and stylist that just took her daughter to the Dr and had some very unexpected expenses. . When I was in need they went above and beyond. .. :) helped me so much

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I recommend

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Fabulous

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Good selection, quality and prices. Helpful friendly staff.

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This place is fantastic and the staff are so helpful!

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This is my favorite place to get my hair products. Excellent service. The staff is very helpful and they can answer my questions!

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It's a neat chain carrying lots of awesome professional beauty supplies. The staff was helpful and their prices are good :)

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Some of the staff members are really rude. The store manager has alot of attitude and is extremely rude. The staff members are not that knowledgeable about the prosucts.

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The staff is great and friendly and their products are amazing.

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Great service. Helped me pick out what I needed for a special gift for my wife.

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I've always been so well treated and they are quite knowledgeable, but you should still do your research!!!! If you know your hair and do your research first they can help you achieve what you want to do.

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Great customer service. Great prices on beauty products

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The worst place I have ever shopped. The staff are extremely rude, impolite and lack respect for the customer including the manager! ... They have no knowledge of products and helping customers is the least of their priorities... be aware and stay away from this location.... The location on Innes road is amazing if your going to shop at sally's might as well go there. They provide amazing service and they know the products well and everything i have purchased from the Innes location has been amazing and I am very satisfied.

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They don't know their products! I wanted ash brown ended up with Black 2X cause even the manger was uninformed. I have used Sally's across Canada I am not sure why this one is Sooooo Bad and not in a good way. I hope they get knowledgeable staff soon.

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Great hair products! Love this store

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NO CLASS AND THEY DON T KNOW THEIR PRODUCT THEY DON T EVEN ACKNOLEGE YOU IN THE STORE VERY RUDE/

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never has any nail stuff in stock

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Good care

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Terrible customer service I had to listen to the girl gossip and she didn't bother to ask if I needed help finding anything which I DID. When I finally gave up I asked for help and she showed me a couple of products and when I asked if that was it she said and the one I already told you about. She was just weird and there was product on the floor but she was talking instead of cleaning up. Never going back!

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I love this store! I got everything I needed and then some! It's clean, the staff is helpful and the store is very well organized.

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super friendly staff & the price is cheaper than most beauty supply stores. has most drugstore brand make up

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As usual you can find anything you need at this awesome shop 😁. It's a big plus that the people working there are super helpful.

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I couldn't believe tonight right after walking into this store I fell straight on the floor and continued sliding Atleaste 8 feet! !! The doors were wide open and the outside lights were indeed on! ?! Then as opposed to being concerned this man comes around the corner screaming at me for not guessing they were closed? ??!!! As I was leaving more customers would've been on their butt's as well however I took the time to inform them! ?

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Terrible customer service, the employee in the front of the store was very rude and disrespectful. Talking down to customers and not honoring advertised specials made this one of the worst experiences. If you cannot provide a simple opinion without getting a childish attitude maybe you shouldn't be working in any customer service. I was fine with being charged extra, it could've been an honest mistake, but no one should be talked to in such a disrespectful manner.

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Horrible lady at the desk and on the phone. Hope she gets fired. She had blonde hair and glasses and was quite chubby. Never trust her or let her do hair or let her work there or anywhere again.

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if there were a level below poor I would rate the service here. One of the snotty wholier than thou clerks just couldn't be bothered with questions. Short snarky answers and rude. I will not be shopping at this sally's again. That is the 2nd time and it won't happen again. She should be fired.

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I called yesterday afternoon to find out how late they were open and the girl said "9" and hung up. It was rude, but at least I got an answer. So i showed up after work and there were quite a few people in the store and both clerks were in the back room chit chatting. Eventually, the store cleared out and I was still wondering around as I had never really been into a Sally's before so I was excited to see all of the products. The two girls remained in the back room the entire time. They were paying so little attention to the sales floor that I am positive I could have walked out with an armful of product and they wouldn't have lifted their heads. They were rude via telephone and no help in the store. Why pay someone to do nothing? C'mon Sally's!

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I've been doing business with your company for 30 years now I can't get order or a phone to make a. order what's up with that

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I was hoping that the bad reviews would be incorrect, but they seem to be true. Couldn't even get anyone to answer the phone.

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I always had a pleasant experience there. Every time I needed help in choosing a product or if the shelf was empty, the clerks always tried to give me the best advice, or went to check in the back, and on their delivery list if they were out of a product to see when they would receive it - they even offered to call me to notify me! If their store didn't have the brand I was looking for, they'd look for alternatives, and always when checking out would tell me about any perks I had missed. This is my favorite store to go for cosmetics and hair supplies.

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This is one of the best places to go to get your Cosmetics and hair supplies when you need something they have it even if they don't have it they know exactly what store that have it they are always willing to help you when you walk in the door

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Been going to this store for at least 5+ years and dread it everytime. Employees are always rude. Even if you don't ask questions, just go in there and get what you need, you can always count on them to be rude at check out. I'll google any questions I have before asking an associate because of how rude they are. Get a new staff please.

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Terrible, I bought hair extensions there, and three staff members told me I could come back the next day, without the package opened and the receipt and I could return it, but they lied to make the sale. Bad customer satisfaction and they were very rude when i went back to return it.

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Store manger turn my moms phone off and tried to keep it that dumb bitch was so rude returning the phone

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Never has what you're looking for.

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Owner is very rude and hot headed. She needs to learn how to treat customers with respect and know when to just let it go. On top of that, they tried to charge us an additional $10 which they took off after it was pointed out at the register. Strongly encourage others to shop elsewhere. Shops run by people like that don't deserve your business at all.

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horrible service. Sales person pointed product with foot. No one wants to help.

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Great products and friendly staff .

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I was at the story yesterday and Holly assisted me. She was friendly and helpful and answered all of my questions. I love this store! Each time I go in, all the employees are friendly, knowledgeable and very helpful. I was nervous to colour my hair on my own, but they explained the process and were very encouraging. I coloured my hair and it looks great and it only cost about $7.50, instead of $75. or more at the salon. Very happy customer! :)

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I go here for everything hair. The staff is always super helpful and knowledgeable. They have awesome deals and great products to choose from!

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Very standoffish staff. Rude and unhelpful.

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Okay selection, helpful staff

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I just moved to Chilliwack so this was going to be the nearest Sally's for me, I have previously exchanged unused items that were over 60 days old at the store I used to shop at in Kelowna, they never had a problem with that and I have even previously contacted support on Facebook to make sure it was okay to do that, and I have always been told that if the receipt is older than 60 days you can still exchange the items, but will only get the lowest selling price in credit towards your new items, which is what I've done one time before. I had some items sitting here that I have not used because I bought extra ones and didn't like the results from trying them out so I brought them to this Sally's and the lady told me she couldn't do anything about it if it was over 60 days, she also didn't seem to be in that great of a mood and was a little dismissive so I just exchanged the ones I knew for sure were less than 30 days. It's just a bit upsetting when you go into a store and some people are so dismissive and unhelpful.

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My 3 year old daughter had to use the restroom and they wouldn't let her use it. I understand it's not public but it was an emergency and they were really rude about it.

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Every employee there was rude!!! You ask them for assistance&they give you attitude about it. It's the worst sallys to go to. They should hire all new employees that actually attend to the customers.

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The staff who walk the floor are very helpful and will take as much time with you as you need. I have always found them extremely helpful. It seems that they have everything a girl (or boy) could want - great brands of makeup, hair products and skin products, nice candles, etc. Sometimes I escape with basic stuff, without spending that much. Other times....

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Great prices

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Absolutely love this store compared to others I've visited. They usually have everything I need in stock & the girls who work their are always so helpful & such dolls! The only down fall, they close too early! Lol

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Clueless employee Gina doesn't know store products. And she did not greet anyone including myself when entering the store. Had a rude defensive attitude about her. Good that there are other stores to shop at. Also, good to know that ULTA will be opening up in the Havana Gardens on Ironton St. between Mississippi and Havana in Aurora, CO. It will be worth the drive. What a different a few months can make in customer service.

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gigi is the best

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Absolutely love this store compared to others I've visited. They usually have everything I need in stock & the girls who work their are always so helpful & such dolls! The only down fall, they close too early! Lol

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I see why the ladies who work here were mentioned in a previous review... I was actually GREETED which has never happened at any sallys I've ever been to... One employee was helping other customers, saw me looking around them and asked if I needed help. When I told her what I was looking for she remembered the exact product from when I called ahead and grabbed it for me. A+ :)

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The old lady that has ginger hair is so rude. I walked in and she just looked at me. Then there was customers being checked out by her at the register and the child with the mom was trying to tell her the number for her Sally's card and she got mad and just asked the lady very abruptly and rude. This isn't the first time I've been here and experienced horrible service by this woman. My mother went in before and kept asking her questions and she rudly told my mom she doesn't know what she wants and walked away. She looks like she hates her job and takes all her frustration out on everyone. She's absolutely rude. Recommend not even going to this one and to another in your area.

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I went here one night to look at hair supplies. The woman was outside smoking and was irritated that I interrupted her smoking. Then she glued herself to me and just awkwardly stared at me. It made me uncomfortable in the least. She acted out of it and like she had no idea about what I was looking for. Will not be going back to Sally's again.

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I went in on Friday after 10 hours at work, I needed to make a purchase but just wanted to browse first. A sales associate glued herself to my elbow and proceeded to yack yack yack. I told her what I wanted and she pointed out the most expensive of all. It was NOT a pleasant experience, I will never go back. There are too many other beauty supply stores to shop in, and if I ever get organized there is always Amazon. Sales Associate, who ever you are, I hope I never encounter you again.

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I agree with you hundred percent ! I have stopped there to pick up an eyelash curler one that runs on a battery and she couldn't of been more rude. Try the store at Eaglerun they're great! This woman should not be in a customer service position.

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No hair accessories on shelves at all because they're changing the sections around in the store. Ridiculous!!! It's a beauty supply store. It's like going to the ice cream shop & they tell you they don't have any. Not going back! Waste of my time driving there.

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Its not closed? Aha wtf

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I did not like the haircut that was done to me.

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Love this store!

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Super friendly, lots of good quality products, and the prices are fair. They also sell a lot of stuff that professional shops use, so great if you have a taste for quality at home.

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Not very friendly staff or very good with advice seems like girls would rather see u have purple hair than the color you'd like just the impression i got. One of the staff even said they weren't going to be selling hair extensions at that location soon i was like hmm that doesn't seem right. But she was just being a b!@tech ether way thought it was a bit phoney and rude

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Service is ALOT better here than at Capilano

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There was great High quality stuff at incredibly cheap prices I got 3 different colours all for 15$ so muh cheaper then buying it anywhere else highly recommended

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Friendly knowledgeable staff. Great prices and coupons to redeem on your next purchase. I have found myself a little haven to stop in before heading home to the fort! :)

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Great store

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♡♡♡

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I recently tried dying my hair some fun colors for the first time ever using a cheap kit I bought from a walmart- huge mistake!  It came out seiously faded looking with lots of undyed spots. It was just terrible. So a friend recommended I go to Sallys Beauty Supply and get a better dye and ask for advice. So that's what I did... I first went to the store in south Phoenix located at 24th and Baseline and the lady working there was completely rude. She acted annoyed that I was talking to her and had an attitude with every response. I asked how I could fix it, she told me I couldn't. She said "it looks like you bleached it huh? Well its bleaching the color and that's why it looks the way it does." So I asked why the box would tell me to bleach my hair first if I wasnt supposed to and how els would I be able to color it if I didn't bleach my dark hair first and she responds "I dont know." So I again ask "So theres nothing I can do to fix it?" and she rudely responds "Maybe you could try rebleaching it or a decolorant, but I don't know if itll work... or maybe you could just go down to Great Clips". Needless to say I left, and I was quite pissed off.    About 30 minutes later, I was on my way to meet a friend for lunch when I passed by your location and even though I was pretty hesitant after that bad experience at the Phoenix location, I was desperate so I thought I'd stop in to see if anyone in your store could offer some advice. Let me tell you, I am so glad I did! I walked in and found your amazing employee Coco (not sure of spelling) busy stocking shelves. I approched her and she immediatley stopped what she was doing to help me without any issue. She didn't act annoyed, no attitude, no rude responses. Anyway, I gave her the whole story and asked what if there was anything I could do and she said yes. She walked me over to the colors, recommended a good brand, gave me detailed instructions, answered all my questions, and recommended a good conditioner. I asked if I needed to rebleach or use a decolorant to get the other crappy dye out first, and she said no. She was so knowledgeable and pleasant, it really made up for that terrible experience at that other store. And my hair turned out great! Its exactly what I wanted the first time I tried. Funny huh since that other miserible woman said it couldn't be fixed. But yeah, Im so happy. I love it. I would really like you to acknowledge Coco on a job well done. She saved my hair :) and is the only reason why i will be going back to Sally's Beauty Supply (specifically your store) ever again. Maybe that Phoenix store should seek some more friendly knowledgeable help like her! Thanks again Coco!!!! :)

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Very friendly!

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The service that i received at this store was absolutely below terrible. Every time i go into the store and ask a simple questions the girls that work there tell me they don't know, lie to me about something or are just rude. the fact that i get ignored and talked to the way i do when i enter that store is absolutely absurd. in my opinion ALL of the employees that work at this store need to be terminated.

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I've been coming here for years and the ladies are super knowledgeable and helpful. Thank you!

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They are unprofessional! First they sell me a product that chemically burned my scalp then have me spend $20 on products that did nothing but fry my hair. They know nothing about hair. Even the one that claims to have 35 years over salon experience. After I asked for a refund for the products that fried my hair they banned me from going back there! Rude and disrespectful is all I can say about them!

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Never seem to have products in stock. When you ask to order the product not in stock, you get really bad service. Very Disrespectful. Management doesn't care to correct the issue's either. Don't shop there!

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I came here looking for jojoba oil and a boar bristle brush for my beard. I was able to find the brush pretty easily and the oil I was able to find with the help of the staff who came and asked if I needed help shortly after I walked through the door. All in all I was out the door with what I came for within 7 minutes of waking in. Left happy.

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Staff were helpful and we found everything we were looking for at decent prices.

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My only conpllaint about this store is Sarah. She has got such an attitude and chip on her shoulder. Other than that, the staff is really nice and feel like friends. They are knowledgeable and really helpful. Its a clean well kept store.

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The rudest blonde woman ever with a nasty attitude. Go to a different Sally's with better customer service.

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The workers are very nice and helpful

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The staff are rude, when you ask for help they don't stop what they're doing but instead talk to you from down the aisle with their back to you.

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I have been to this store twice. The first time the two women there pretty much ignored me and was not helpful. At the time I just thought they were having an off day and didn't think anything about it. But I went back again, this time with my 5 year old deaf granddaughter. While shopping she let me know she had to use the bathroom, so I walked her to the front of the store and politely asked the ladies if I could take her to the bathroom. They told me they did not have a bathroom. This 5 year old was holding herself and obviously in distress. I looked at them in shock and said "you don't have a bathroom? What do you two use when you are here all day?" The one spoke up and rudely said, "Let me put it like this lady, we don't have a public bathroom for someone like you to use?" I was stunned. I put everything I had planned to buy down on the counter, took my granddaughter's hand and walked out after telling them "you are not nice people." And I will NEVER set foot in that place again. I drive a nice car, I dress nicely, my granddaughter is a well behaved adorable little girl. What is wrong with these people that they would treat a deaf little girl like that? Disgusting and pathetic. And obviously the idea of catering to paying customers is a foreign concept to these two women.

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Horrible, horrible service. Can't call them salespersons, they couldn't care less if you purchase or not. Too busy checking out their tats or picking their teeth.

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WHY wouldn't you have your store hours listed anywhere? ?

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Really good customer service. When I ask to his an item because I have to go to an atm or go home and come back they actually keep my its instead of putting it back after 5 minutes. Always has what I need although sometimes a bit expensive by worth it.

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I was very pleased when I stopped in today to buy some steam rollers. My sales person was Edith, and she was knowledgeable, patient and helpful. She answered all my questions, regarding different organic product for my hair and explained the different oils they stock for skin and hair. I would go in there again, and try different kinds of product, and I would ask Edith to help me again! Thank You Edith!

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Customer service is not able to provide any assistance. My toddler spilled her water and the cashier threw a fit. It made me so uncomfortable, we left. Whatever happened to people understanding that they are at work? Yea, you are getting paid to help me and maintain the cleanliness of the store. Shocking huh?

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I went into this store last week and received the worst customer service I have ever had!! I had my three young children with me, two of them are toddlers and when I was trying to get my hair dye so I could do my hair my children were getting restless and acting up because it was taking me a while to find what I needed! No one asked me if I needed help every time I tried to ask for help I would get blown off and when I went to check out I got nothing but attitude from the girl working and I knew it was because my kids were being rambunctious. Someone could of helped me find what I was looking for so it would of been a quick ten minute stop in the store like I had planned but instead it took me almost a half an hour. After I paid for my things I said to the girl "Thank you! Have a nice day" and she walked away like i wasn't even there! She didn't bother to ask me if I had found everything okay or nothing she was completely RUDE!! I could tell she wasn't happy about my kids but then she should of helped me from the beginning so I could get in and out! I will be sure to tell my friends and family how horrible the customer service is here! Definitely disappointing!!!

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Staff is fairly knowledgeable, store is well organized and clean.

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Love this site. The customer service is amazing and I find everything I'm looking for every time. Priced so much better than a drug store and better selection. Addicted to Sally Beauty

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Staff acts like you're bothering them if you need them to get an item. Disgruntled workers every time I come in. TIME FOR A NEW JOB LADIES IF YOU CANT BE NICE TO CUSTOMERS.

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I have been a member for two years now. I have bought a lot of items in this store some very expensive. I have never returned anything except for last night when the night before I bought 3 reduced items they were around $7.00 each. I found two of them to be defective. One you couldn't even open even if you had pliers. Nail polish gel items. One was extremely oily. dripped of my nail when I tried on one finger. So when I tried to return them they told me. I could exchange one and they would refund the other. Anyhow I picked up items totaling around $11.00 and the two store employees were discussing my refund of $3.91. They were saying that can't be right we owe her. Yes, it was right. Not even going to comment on how stupid they were being saying how they should ring one return separate and exchange the other. Anyhow when they handed me my exchange they asked me if I was going to return them tomorrow. Very rude. So sad because that was the first time in that store I was treated very poorly and it will be my last.

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For real. How do you expect to run a business if you can't find someone who knows how to operate a phone.

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They don"t answer the phone.

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They don't answer their damn phones

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Amazing service and great selection, loved my experience and will deffinately shop there again. :D

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Love it

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Love going there to get facial cleanser.

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Do not rely on the girls here for advice!! Sure, they act helpful, but I've received flat wrong info. One insisted to me that I could use a lighter permanent hair color to lighten my already-dyed hair. Duh. I listened, because they're professionals, right? Surprise, black hair! Another swore up and down that two brands of a similar product (color remover) were exactly the same and again I listened - why? why? - and ended up with another hair disaster. Turns out one is bleach and one not. Big difference. So watch out!

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A lady who worked there told my friend to use their best selling toner after touching up her roots, because she wears her hair platinum blonde. Following the directions to a "T" her hair turned GREY!!! it looked horrible. We then had to fix her hair by going brown to hide the disgusting grey old lady color. To whom it may concern, do not take their advise. It was a mortifying experience, and now she is no longer blonde :(, well at least not platinum.

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I went here to have my cousin go platnium. She helped me pick everything out from toner deposit gloves and she wanted the black underneath and talked me threw how to do that ... everything came out beautifully

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Very poor customer service girls were rude and wouldn't answer when I asked where I could find a product

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Sweet

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Just moved to the area. Needed to get some supplies. Not friendly at all. Waited for some help, and the only two people in there kept avoiding me. Very unfriendly, unhelpful, and Sally's has lost a customer forever.

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This morning I went into this store to purchase some products. This is not my first visit to this store and normally I have had a good experience, however this morning the associate identify her self as an assistant manager follow me around as if I were going to steal something. I thought well maybe I was mistaken so I went to another aisle and then two more with in minutes of each aisle I moved to she was there. When I first entered the store she asked if I needed something, I replied" No, but if I do I will ask you. Thank you.". I have spent lots of money in this store particularly this location. I was assaulted and offended by her action. I am a African american consumer and I deserve to shop without being profiled particularly in this day and age. I left the items at the counter and politely told her I didn't appreciate her following me around as if I was going to steal something and that I will take my money somewhere else.

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During my past 5 years of undergraduate and graduate business management work, I have found that customer service is at the core of every great working business; and the retetion of loyal customers is much more important than a one time sale from an individual consumer. With this being said, I was displeased to be a customer of this Sally's beauty supply. I purchased a colored dye and developer from this facility. Then took the 15 minute drive home to the far east side. I was elated to change my hair color in honor of the New Year. I followed the directions on the back of the box, but found the creme color to be a bit chunky. I thought nothing of it. I began to mix the developer and color but the mixture never blended throughly as the 100 or so dyes I have mixed in my lifetime. So I traveled back out into the bitter cold and up to the Sally's. They were not willing to return (which I had a filling they would not because the bottle was already opened). However I still wanted to purchase one of their products because I was a fan of Sally's in the past. But they would not even give me an exchange. To conclude a 7 dollar return or exchange from an employers standpoint may have cost a tad bit more time and money, however they would have received a loyal customer they could have made they at least 40 dollars a month. (Which is very true because I love to change around my hair and nails often). Overall this was a displeasing experience and I would not refer any of my friends to this establishment.

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I don't know who the previous reviewer was talking to at this Sally's, but I found the customer service horrible. I went there and asked for advice/help/assistance and the woman there pretty much insulted me for even trying to do what I wanted to do. Didn't give me any tips except "See someone who actually knows what they're doing." then pointed me towards the general "back" area where a product was. The amount of ignorance was astounding. Lucky is the person who goes into that store and actually gets help from a rep without having to interrupt their precious conversations then have them get snotty at you. Seriously.. I was wandering through their few isles for about 30 minutes gathering items, looking confused and lost purposefully, just to see if they would come help me. Oh no no. They only do that with their regular customers or friends. Other than the service, they had a decent selection of products, though not broad enough for someone who likes to try different things with different brands. Small isles, even smaller sales. This store is only slightly better than a convenient store that provides much less variety for full if not overcharged price. I would only go their to get some items and leave. I don't expect much more from that store, or the reps, anymore.

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Well i work at the Sallys in Robinson, i am vary helpful and attentive. I love this store because it has more products. (Downtown Pittsburgh)

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I agree with the review I've read these people working 'there obviously have no product knowledge, and I guess your rude for interrupting the employees conversation to ask a question, the irritated look you get then let's you know your on your own great, products bad people in today's job market I'm sure more enthusiastic people are willing to fill those spots

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Great selection of hair care products. Reasonable prices.

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Employees for friendly & helpful

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Rude employees. Had to wait 15 minutes to be helped and then had to wait another 10 minutes at the register as two employees stood and stared at me. Then to top it off they told me my card was rejected and when I brought up my account to prove I had money she said she didn't feel like trying to type the card manually and stood and stared at me. Ended up walking out without what I needed. Worst Sally Beauty EVER.

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I absolutely love going into Sally Beauty supply in St Thomas Ontario. The team of staff at this location are exreemly helpful and have excellent knowledge of their product. I give my local Sally's a 10.

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Good products

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When you come to buy a product you would hope to have an employee that showed you a hair dye to aslo show you the developer that needs to go with it, that does not come in the box so you can use the product. I'm very disappointed.

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I have had nothing but positive experiences at this store, which I have been going to for a few years now. The staff are super friendly and always go out of their way to help you find what you're looking for. They give you honest advice on what's good, what's better, and what to avoid. I love this store and am surprised that it received a couple of bad reviews although they are from several months ago. I was just at the store yesterday and the young lady was extremely nice and incredibly helpful.

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I have 2 complaints about this store. The first is when I was there i had not a single person ask me if they could help me when I was there for 10 minutes already trying to seek the products I was looking for and then that same visit I waited almost 3-4 minutes for someone to help me at check out. The second complaint is that every single time I have tried to call the store to see if they carry a certain product, the phone is never answered and I drive all the way to the store in hopes that the product is there. What is the point in having a business phone if you don't answer it to help customers? An extremely annoyed customer!

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I hate the sally's in st thomas the empoyees are extremely unprofessional and I refuse to shop there again, I ordered a straightener from there and I was told to pick it up the next day when I went to get it they told me they havent unpacked it yet and told me they would call me when I could come and get it so I gave them my phone number.... I waited three weeks then wrote an e-mail to the sally's office telling them about my experience, a lady from the office called me a week later to tell me that I could go pick my straightner up anytime and they have been holding it for a while, they also claimed I never gave them my phone number... thats bullshit.

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I love this place! The staff is is very knowledgeable, friendly and helpful. They always make sure I leave with exactly what I need to get the results I want...even if its not what I came in for. Lol My hair and I are very thankful!

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extremely rude and very unprofessional

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Amazing customer service and priced well.

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This is one of my FAVORITE beauty supply/hair extensions stores! Unlike most hair extension/beauty supply store like Wig it 2 located in Clovis the setting is very casual and calm. my only complaint are that they don't have a lot of extensions and the store can be cramped at times, besides those 2 things I love this store!

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Friendly, professional staff who have always been helpful.

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Some rude gurls

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I got here at 8:40pm and it's completely closed...no one there. are they allowed to close up early? it says on the window it closes at 9. well there goes getting what I needed tonight after work.

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Nice

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Employees are very rude and not very helpful with products.

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Been going here for 8 years and almost always has what I'm looking for. There seems to have been a staff turnover or new ownership in the last few years and the the new people aren't as helpful or as welcoming as the former staff. Prices are pretty good , just wish they were open on Sunday's and a little friendlier. :)

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First and last time there, product selection superb. Customer service -10. Guy behind counter on phone the whole time. Didn't even stop conversation when asked a question by 3 customers including myself. Very unimpressed.

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They were very helpful & I even got a discount.

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Opened a hour and a half late so unprofessional

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Love this beauty supply store!!!! Mrs. M. is the best!!! They always have what I'm looking for, and if they don't have it, Mrs. M will order it for you....she also gives discounts!!! That's a plus for me!!!

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They ask consintly if you need help

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Love it! These girls are awesome, they are my go to... They are helpful and organized, the mgr. is great. Check it out, when you're in the area.

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A place where you can all your hair supplies need

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I entered the store at approximately 8:25 & the store closes at 9. Well the lady at the desk said that I had 2 minutes to buy what I came for. As far as I'm concerned, she's supposed to keep the place open until 9pm except for on Sunday. I honestly think she should be fired if she wants to go home so badly that she would close earlier than she's supposed to. She was very... bratty and rude. But I got what I came for so there's that.

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The hours are listed wrong for this location listing. The store actually closes at 8:30pm. I recently went there, thinking it was open later, based on what Google Places showed. Luckily, the courteous employee working at the front register let me in, and on top of that, was extremely helpful and patient. This was even though the store was technically closed when I was still there shopping. Excellent service and a lot of products available. Ignore other poor reviews about the service or hours, it's not the customer service/cashier's fault, rather the onus is on the management team for the company at this location to update the correct information on Google for their hours.

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I love sally in general but i had a great experience at this new location the girls that work there are super friendly and helpful!!! They even gave me tips on where to eat at the new Plaza.

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Welcome to Richmond, happy to have you!! I love going to Sally's Beauty supply. I do my own acrylic nails / gel nails at home and would have to drive 30 +minutes to go to the closest Sally's to get my supplies. Now i have one in my own city and its stocked with all the nail stuff i need to have gorgeous nails.

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Sat outside for 20 minutes nobody showing up for work today I guess ..

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I arrived at this store thinking I had plenty of time as it was only 5:23pm and they were not scheduled to close until 6:00pm. However when I got there the lights were on but the doors were locked and all the signs taken in. They were already cashing out. So I went to a couple of the other stores so it wasn't a wasted trip. And actually heard from others that work around this store that this happens often. That it's basically "hit or miss" with them. That's unfortunate because now I think I'll just stick with the one in surrey even though I live in Richmond. And I do ship there VERY often.

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Love love love sally beauty so happy to be in richmond!!!!!

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This is probably the best sallys store I have been to, the staff are very professional, know what their talking about & helpful. Just overall a great store to go to

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Cesar was very helpful over the phone and in person. I was I search of a bots hair brush and found just be right one! I liked that he asked for my i.d. When using my credit card, I didn't have it on me so just used cash, no problem! Now my beard looks great and I am happy! Thanks Cesar!

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This employee at this location was very rude. When I was purchasing hair dye, he had this rude attitude and pissed off look on his face. The way he communicated with me was not costumer service satisfaction at all.... Very horrible. I think he was the manager or something but that's not the way you treat costumers...

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