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12510 San Jose Boulevard, Jacksonville, FL 32223, United States

(904) 292-1863

Rating:

Complaints:

BBB:







Ripoff Beport : 6
Complaints Board : 33

Reviews List

oreillyauto.com
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I went to buy parts and they very prejudice, because I'm gay. They would give me the wrong parts and when I would go back they would not even be decent, they would laugh.

oreillyauto.com
2
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A clerk informed me that they were having a problem with the Cardone remanufactured power steering pumps and gave me a Master Pro remanufactured one. Guess what?

oreillyauto.com
1
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My husband bought ball bearings. Got them home and got the old ones off the truck and opened the new ones. They are the exact same ones in each box but labeled wrong. Called the manager and he didn't want to own up to it, and it wasn't their mistake. "Life happens" is what was said. I will never go back.

oreillyauto.com
1
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Wasn't impressed with the customer service. The employees are generally lazy and rude. I'll be shopping at AutoZone from now on. I won't forget my bad experiences at the Roy and Ogden Utah stores. Keep driving customers away. Maybe you'll put yourself out of business!

oreillyauto.com
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My name is **. I own six yep six vehicles and try my best to do my own work to them if not something that requires a professional. I have used O'Reilly's auto store for more than 16 years. On Thursday July 2nd 2015 I called the store on 119th and Western at approximately 10 a.m. I ordered CV axles for my daily driver and they were supposed to arrive around 1:30 p.m. When I arrived at about 3:30 p.m. to receive my parts no one knew that they were supposed to be there. They were not there nor was there any information showing that they should have been there or had been ordered that morning. The man behind the counter offered to reorder the parts and they could be there at 5:30.

oreillyauto.com
1
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As I left work today, headed to make the deposit for work. I heard my back right tire pop and my tire pressure monitor showed the pressure dropping fast. I managed to pull into O'Reilly Auto Parts, thinking someone there could help me. Walked inside and asked, a couple of guys came out and looked and said "Yeah, it's flat!" (Uhm, ya think?). I called Royd who was working a few miles away but would be there shortly to help. I decided to go ahead and start changing it myself. I mean my daddy taught me how to do this when I was 15.

oreillyauto.com
2
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I will never go or recommend O'Reilly. First let me say went to get spark plugs on my 2003 Dodge Ram, the guy spoke with over the phone not going to give his name but he did tell me that they had some for my truck. Went to O'Reilly on Sept 2, 2015, getting new spark plugs after my truck hit 200,000 miles. As I went into the store there was another man asked "may I help you?" I told him that I spoken with a guy over the phone about getting some spark plugs, he said "we don't have them in stocked." I said in a calm voice "I spoke with a guy named G**," he told me he looked to see if they had spark plugs for my 2003 Dodge truck but this other rep was looking at me all crazy said (REP) "Well sir we don't have them in stocked not at this O'Reilly. (Me I said, "well the guy I talked over the phone named G** said.") He went to the back, see if you all have them, told me "yes sir, we do."

oreillyauto.com
1
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December 2014, purchased a battery from O'Reilly's and after 3 weeks my truck would not start. So I took it to O'Reilly's and they tried to tell me that it's not the battery, there is a problem with my truck. So I got mad and finally they admitted that the battery was faulty and gave me a new one. Now the battery they replaced it with is not working either! I'm getting a Die Hard battery and never dealing with O'Reilly's again! In the past I had a Riviera that needed a fuel pump and my car was at the shop next door and I went to O'Reilly's 3 times because all 3 fuel pumps were defective and my mechanic said people been complaining about their parts and their products are no good!!! Never purchase anything from O'Reilly's again!

oreillyauto.com
1
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Recently I went to your store in Flower Mound, TX on Justin Rd. I have been going there for a while. I am a rewards member and do a lot of work on my own cars. I went in to purchase some CV boots for my ES-300 Lexus. I was told at the store it’s wiser to just change the axle so I did. I have since been told that this is true, however once I put the two axles on my car I started getting a very bad vibration in the front end.

oreillyauto.com
1
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Went into a store in Augusta, Ga., they won't you hand them your charge card, they have no card swipes for you. Bought a part and asked if they would hold it and I may need another part after buying a starter. Couldn't find what I wanted, the worker didn't give my card back. I walked out, went down the road and looked, and realized the worker kept my card. Went back to the store and they said they gave it back. I recalled telling them to keep it, may need another part. I know for a fact the employee stole my credit card, had to cancel it. Now I have to change all my information on all places I use my card. Thefts on Peach Orchard Rd.

oreillyauto.com
2
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Remanufactured Power Steering Pump - 93 Suburban: The pump did not fit into the space it was supposed to... I fought with that thing for over 1-Hour. Reason: A mounting stud was too long.

oreillyauto.com
1
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I understand why people shop at RockAuto.com, other than O'Reilly, AutoZone, Advance, etc. You get better quality at half the price even with shipping. Called about 2 Rotors for 2010 Malibu lt. Got better rotors plus shipping than I could have got 1 at Local parts stores. Get real people. We will be ordering all our parts from Rock Auto. Thanks for nothing.

oreillyauto.com
5
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My friend owns a auto shop and has been working overtime replacing brakes purchased at O'Reilly. O'Reilly is aware of his suffering and says the problem is due to a bad batch of brakes they got in. O'Reilly has been to my friend's shop while he is working overtime and was made aware of the financial burden along with the owner's overtime hours taking him away from much needed time with his family. The shocking thing is that O'Reilly has still not paid their bill for the faulty parts and the complaints and repairs at the shop's expense is still ongoing. In my insurance with homeowners insurance this might come under double indemnity. I am surfing for past victory cases regarding auto parts. These types of cases deal with companies that do not pay their bills timely and cause financial loss to the plaintiff. If you know of any help please email to **.

oreillyauto.com
2
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The weekly flyer advertises 5 qts oil + filter for $22.99 and "Upgrade to a Wix filter for + $2.00. My receipt showed $30.49 for the deal (filter $11.29 and $19.20 oil). The same filter at O'Reilly online is $12.49. Who's doing this math? BEWARE. PAY SEPARATELY AND SEE IF YOU PAY THE ADVERTISED PRICE. After a 2nd trip to the store, the manager was good about being willing to "fix" the problem but it took him about 20 minutes (and only he could do it). Isn't this kind of advertising illegal?

oreillyauto.com
1
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About three weeks ago my car died. Time for a new battery I thought. Installed a brand new battery and the very next day my car died again. Ok, time for a new alternator. Took my car to the shop and sure enough it was needing to be replaced. Everything seemed to be working just fine until I was 300 miles away from home and my battery light turned on. This lasted about a day until my car completely shut down on me. Unfortunately my car was out of state and so was I. I had absolutely no one to help me or come pick me up and I was stranded in a big city away from home with a dead car. Took me three days before I could finally figure out that what was wrong was a bad alternator installation.

oreillyauto.com
1
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The employee named Brendon at W 11th has the worst customer service ever and his boss Dave ** is the worst district manager I've ever came across. If you wanna get yelled at and not helped or sold wrong parts go ahead and shop there. They need to care more about the customers than the dollar...

oreillyauto.com
1
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I needed a water pump for my 97 Honda Civic. I went to get the water pump, three months later my pump has busted and is cracked so I will never buy parts from this parts store because all of my part are going out just as soon as my warranty is up.

oreillyauto.com
1
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I purchase a battery from this rip-offs, next day got stuck on the road. Nobody to help me to start this battery to take it back to the store. Since 2 weeks I have been calling the store to send someone to start this battery. They all gave me excuses and the answer "no". These asses told me to call a tow truck. This prick was charging me $15.00 just to tow my car within 5 blocks to the store. I hung up on this **. Just want to warn people all these are scams. They sold me a bad battery. I will never spend my money again in this rotten place. They all could go to "hell".

oreillyauto.com
1
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Purchased a battery with lifetime warranty a year ago. Have had trouble the last 2 months keeping it charged. Took it into their store to have them test it... They said it was fine so they checked the alternator... This "kid" tested it for less than 10 seconds and immediately said the alternator was bad. Took it to my mechanic and he said there was nothing wrong with the alternator and told me to take the battery back and have them test it again. I retired the alternator which they weren't happy about and then asked the guy to take my battery off to be tested. He just looked at me and said I had to remove it due to their liability policy... It was a battery they sold me and installed but they tell me they can't take it off... Asked them to loan me a wrench and he proceeds to tell me they aren't allowed to do that either. Their customer service sucks!!! I will NEVER purchase anything from them ever again!

oreillyauto.com
1
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First off I'd like to say that I am completely dumbfounded with O'Reilly at this point. I have gone thru 3 alternators all of which were bad. Finally went to auto One and guess what, that one works just fine. Now I am on my second set of calipers because they keep selling me seized ones. I have a 4 month old child I have in my car and I cannot believe in the quality of your products nowadays. I will no longer be coming to you. You are putting my life at risk by selling faulty parts. This would be the 4th time that my vehicle has just stopped in the middle of traffic almost causing multiple accidents.

oreillyauto.com
1
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We purchased 4 struts and sway bar links for our 2000 Ford Taurus around 2008. Had to have 2 of them replaced when we got home. Had someone call store about our warranty but no one at store or home office could find our warranty. Their employees don't do their job for warranty items by putting the info in their computer like they are to do which was stated to me by a manager! I went to BBB but they don't help. Don't buy from their store. If you bought it there just return it now because if you have warranty they will lose your info for it!

oreillyauto.com
1
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This afternoon I go to the location in Buechel, Kentucky and Courtney waited on me. She was very nice, however, she wasn't sure which battery size I needed. So I bought both sizes to return the one I wouldn't need. I also needed an alternator. The price she quoted was much higher than I expected so I told her I'd call Auto Zone and get it from there if cheaper. She said they match prices and called Auto Zone herself. They were about $25 cheaper. When I got home, I realized she charged me the full price on the alternator and not the matched price. When I went back to return the battery we didn't need, she was gone and I explained what happened to the man now waiting on me.

oreillyauto.com
1
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Ordered an engine cold air intake and was charged $382.43. When I went to pick up this part I see that the invoice on the package said the amount of the part was $264.96.... The part was installed by myself, but why was I charged $117.47 over the invoice price?

oreillyauto.com
4
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I was in need of a light for my truck and had no idea how to fix it. When I asked Sergio (an employee at O'Reilly in Norwalk, CA) if he knew where I can go to fix it.. He said he would take care of it for me!!

oreillyauto.com
2
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One week ago, on Saturday September 12, 2015, my husband's clutch cable from UPR snapped while he was driving down the road (which will also be addressed to them). We got his Cobra towed to a shop, and the only place we could get a new clutch cable then was O'Reilly's. Okay, we knew better, but he had to have it to drive back an hour and a half from Columbus, GA to Warner Robins, GA. Knowing that the employees make commission of their sold parts, we never shopped there... that just spells trouble.

oreillyauto.com
2
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I was a regular customer. I'm retired and buy and restore vehicles as well as do some outside work. Went in and bought 1 ft of fuel line which was a little over 6.00. I thought was high but everything's going up in price so mentioned it to sales guy and he just laughed. No receipt given, with a grain of salt paid and left. Well 1 ft was not enough so took a piece to AutoZone which is closer and bought 2 more feet, total was 2.58. What a difference, that's 1.29 a ft on this one item. Keep the 4.71. I'm taking my business to AutoZone from now on.

oreillyauto.com
1
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I purchased an alternator on 8-5-2015 and it went out on Sept.16, 2015. I had to do all the work on it myself. I have to get a rental car because they said part wouldn't be in until possibly Sat. Sept.19th, 2015. Lousy customer service - all we want to do is get our part and they reimburse our money for part because now my husband has to restart the car down again and redo the alternator because of their defective part.

oreillyauto.com
1
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The most unprofessional staff I've ever seen in my life at Auto Parts store. 35 years being a mechanic that is the worst I've ever seen. They don't stand behind their warranties. The store manager left the counter clerk hanging out to dry because he didn't know how to deal with the situation. Sad, very sad service.

oreillyauto.com
2
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The same thing happened to me with my battery. I have replaced this battery 5 times and getting ready to return the 6th one for a refund. My car has been thoroughly tested by my mechanic, the alternator has been replaced and every time I get the charging system checked, it always comes back as bad battery. They seem to be losing charge over night and that is what was happening at the local store. They would charge it up and I would purposely leave the battery there overnight and sure enough, it would test bad the next day.

oreillyauto.com
1
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1995 Geo Tracker clutch Cable. Called, ordered 95 Clutch cable. When I picked it up, my friend that was going to install it automatically said, "This is wrong part. The end part isn't like the one that's on it." The man said, "Oh, they make them universal anymore. It will work." Not until I almost got killed in it, where cable was longer and failed to work (!), did we decide to reinstall another cable, this time going to Advance Auto, and you guessed -- cable is same length, same fittings as one removed! I was in traffic. Could have been killed!

oreillyauto.com
5
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These guys are amazing! The attention to me was excessive.

oreillyauto.com
5
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They went out of there way to get me one, I will be going there first for anything I need. Chillicothe, OHIO C.S

oreillyauto.com
5
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My batery died recently and when I took it to O'reilly not only did they help me find a great replacement, they also gave me a warrantied battery in case anything happened. I have been going to them for years and love their costumer care and knowledge. Their batteries are tough and last a long time.

oreillyauto.com
5
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I love O'rielly! When I had to get my car serviced, they said that it would cost hundreds to do the repair. I found the same item for cheaper and they even told me how to install it so I wouldn't have to waste my time with the mechanics.

oreillyauto.com
5
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Oreilly has most of everything I have ever needed for my trucks at reasonable prices.

oreillyauto.com
5
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The only reason I do not buy my parts from o reily is when they are out of stock, otherwise they always get my parts business.

oreillyauto.com
5
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I recently moved to CA and had to get my car equipped with a catalytic converter in order to make my car compliant. O'Rielly helped me find the perfect one for my car and even offered to lend me the tools to put it in

oreillyauto.com
5
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My brakes went bad and I was in desperate need of new ones. I didn't have the money to take it to a mechanic so I went to O'rielly's instead. They were able to figure out which break pads I needed. I make sure to go there for my breaks now, especially when in a pinch.

oreillyauto.com
5
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I bought as side window replacement for my honda civic and it was half the price as the dealer wanted to charge me for the part alone. I brought in the part to have them install and save $200.

oreillyauto.com
5
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Excellent service with ordering and delivery.

oreillyauto.com
5
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I usually buy from oreilly the parts I need to replace on all of my vehicles. They ship on time and the prices are always market value.

oreillyauto.com
4
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Thank you for a 1st class service.

oreillyauto.com
5
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O'reilly Auto Parts Nice emergency kit specials

oreillyauto.com
4
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What better way to shop for replacement automotive parts than online the O'Reilly Auto Parts website. From the comfort of your own home you can research specifically which part you need, its availability in your neighborhood & browse through sales flyers, rebates & several brands/qualities to choose from. Searching for parts is made easy. It can be done various ways, via the search window, by part name brand, specific type of part you are looking for, item number, and by type of vehicle you are repairing. There are also 1-3 and A-Z tabs at the top of the screen for finding brands alphabetically. If that's not easy enough for finding and locating your needs, the left tab on the homepage offers many popular categories. These popular categories offer a thorough breakdown of all parts related to that specific category. O'Reilly's offers a broad range of pricing on every part, so that you can get the job done, no matter what your budget. Returns work the same way it would buying from a store front & can be returned to any location or sent back to the online store via the return address. If you are shopping for the best price, give O'Reilly's Auto Parts website a try & compare with other auto part distributors first. Also, make sure your local store has the necessary part prior to making a trip into town.

oreillyauto.com
4
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Personally I prefer to shop at the actual store location, but I do find that ordering from the O'Reilly site does come in handy at times. Their website is easy to navigate and not confusing. You can shop by Brand or Part. They do have free shipping available every day, but you have to have a minimum purchase of $75 (check some exclusions on this though) which sometimes is hard to meet if you just need a few lesser expensive items. They have a video section that is somewhat interesting. They are almost like mini commercials for different products. Most is pretty common sense but I like that they take the time to have this feature. You can also view their current weekly ad right on the site if you don't get the paper. Be sure to check the "returns" section so you know if whatever you purchased can be returned and how. A nice bonus is they do have Live Chat. So if you aren't sure about a particular product you can chat with someone and get advice. All in all I like this site.

oreillyauto.com
5
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We own a few daily drivers and a few restoration projects that we work on ourselves, as well as helping family members, so we are always searching for parts. Our local store only has a few knowledgeable employees, and they only work in the evenings, so we have come to rely on OReillyAuto.com for information. It allows you to easily save your vehicles so that you do not have to re-enter the information every time you enter the site, and shows you only parts that will work for your specific make and model. It allows you to see the part you are looking for, lists the specs and fit of the part, the price, warranty information, and whether your local store has it in stock. There really is no need to call the store anymore when you have all the information you need at the click of a mouse. It allows me to find the best part for my needs and give the employee the part number so there is no searching all over again when you get to the store to purchase, and no chance they may sell you the wrong part if you have done your homework.

oreillyauto.com
5
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Of all the auto parts websites OReillyAuto.com is my favorite. I am able to easily navigate the website Oreillyauto.com I like that I am able to save multiple vehicle makes and models so that it is easy to find parts and prices for the specific vehicle I am needing parts for without always having to enter the same information. I also like that I can search local stores to see if the parts I need are in stock or how soon it will take for them to be delivered to the store. I currently have a 2002 Dodge Stratus Sedan and have been able to easily find all of the parts I have needed to purchase and all have been available to order at Oreillyauto.com and I was able to pick them up at a local store without having a long wait time in the store. I also really like how the search function of the site is set up, I am not mechanically savvy but by following the prompts on Oriellyauto.com I have always been able to find what I am looking for even if I don't know the proper name.

oreillyauto.com
5
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I really like OReillyAuto.com when shopping for all my automotive replacement parts and accessories. The first time I used this website I added my current vehicle information and saved in for future references. Now when I need parts, the website makes it easy to locate what I need. This is my favorite website to find cleaning products and accessories for my car. The prices are always very visible and can't be beat. I never have a hard time finding what I need and their customer service is great. When I purchase an item on the website, the product is always available at the store as promised on time. This website is customer oriented by assisting me in finding a local mechanic that I can trust. Also, my family loves watching Nascar and this website keeps us up to date with all the upcoming races. I would recommend this website to others for more than just automotive parts.

oreillyauto.com
5
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About a year ago I purchased a new used car. I drove it a few weeks and end up needing a new battery. So I went online to ORielly.com and compared prices with the other auto parts sites and this one had some of the best prices. I was satisfied with the prices and was expecting great service from ORielly.com because I had previously shopped in one of their local locations close to my home. I was overall satisfied with the service I received from the store and later when I ordered my Battery from ORielly.com I was even more satisfied with their online service. It was exceptional. The one thing that I didn't like is the prices are cheaper but you make up for it in shipping but the shipment was on time and in perfect condition when it arrived to me. It is now a year late and I still have my car battery I purchased from ORielly.com and it is still working great. I would certainly order from ORielly.com again if I needed more car parts!

oreillyauto.com
5
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I use this website a lot as I work on a lot of cars for myself and my family and friends. I must say I get better service on this site than I have in person in many of the local parts stores. In the past there have been times when I had to buy parts form a person that had no idea what they were selling or how it worked. I always found it frustrating to deal with a parts counter person that new nothing of the parts they sold. This site unlike some of the others is very easy to navigate and search for the parts you need. Some of the others ask you to register every car you search for parts for in your list, I work on dozens of cars, I don't want a list. I will continue to use this site and this store locally for all my parts store purchases. I have only in the past 2 years been doing my parts business online, but O'Reilly's is the only one I use. I have used it for store pick ups, and postal delivery as well. I do more searching and local pick-up than postal but if a part is out of stock I will often opt for postal delivery. This is a great site and awesome service.

oreillyauto.com
5
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I have shopped at O'Reilly Auto Parts several times . When my car needs repairs and the estimates I get are more than I can afford I shop around at O'Reilly. The prices they charge for parts is far better than any price I get from a mechanic. They have everything you need for your car. They have very large inventory even for my older cars. I thought some of the parts I needed would not be available but they have had all the parts I need. If you take a moment to register, the information about it will be stored and will be easier for you to find the parts you need the next time you log in. I have bought batteries, alternators, spark plugs and more for cars from 1980 to 2010. Just have the make and model of your car available. You need to know how many cylinders and some extra information for some of the parts. Checking out is very easy as well. They ship in a timely manner so you do not have to wait weeks for your items if they are in stock.

oreillyauto.com
4
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When my car battery dies recently, I needed to buy a new one. But we live in a small town, and things like that are pretty expensive. So I looked online to see what I could find, and I ended up finding a good deal for a new battery on oreillyauto.com.Ease of UseThe site lists common categories on the side for different parts. When I clicked that I wanted a vehicle battery, it automatically brought up a window asking the year, make, model, and type of engine of my car. After I entered the information, it brought up the available options that matched my car. This helped ensure that I was getting the right battery that my car needed. The battery has worked great since I put it in.Product PricingThe prices on oreillyauto.com are a little higher than a couple other stores that I looked at. But they also had better quality, and I ultimately decided to pay a little more for better quality, as all-around it provided the best value for the money.

oreillyauto.com
5
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O'Reilly.com is an easy to navigate online auto parts store. Their landing page gives you the opportunity to enter and save your vehicle information for future usage of their site. Parts can be searched for by using a keyword, vehicle information, or item number. Parts can also be searched for by using a brand index of 1,2,3 and A through Z. They have yet another area that contains a list of popular categories. For anyone looking to see what rebates might be available, the site also has this listed, along with a link to track the status of any rebates that you may have already submitted. Online sales are easily noticeable as they have a popup window bringing attention to some of their highlighted deals. Online sales match what is in their current ad, which is also available to view by clicking a link. In addition to sales, the site also offers a clearance section. O'Reilly's offers a fast loading, easy to navigate, user friendly site. They will often offer deals on shipping, but there are usually some exclusions, so be sure and read the fine print. Items ordered from them were shipped and received promptly and tracking information was provided.

oreillyauto.com
3
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When I first walked in the customer service glow was kinda dim...and the girl who was helping me seemed to not be interested but later I found that she's helpful and just a bit shy..I'll probably go back for if I need something else

oreillyauto.com
5
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Best place for auto parts and most knowledgable ppl in the area I have always received great advice on my check engine light codes

oreillyauto.com
5
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Nice and friendly staff

oreillyauto.com
4
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This is where I go when something on my car needs replacement. And they usually have whatever I need. I'm usually the do-it-myself kind of guy when it comes to tail light or battery replacement, but Sandra helped my girlfriend put on new wiper blades so apparently the staff is also very helpful for those who might not know what they are doing.And that's all I have to say about that.

oreillyauto.com
4
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Dear Jiffy Lube: I know the reason your oil changes are cheap is because you seriously jack up the price on other stuff. Case in point: air filters- last time I went and got my oil changed, JL wanted to charge me $35 for an oil filter. Enter O'Reilly Auto Parts. Now, I am not the most engine saavy person, but I know enough to keep up on routine upkeep, changing minor things like lightbulbs, air filters, windshield wipers, and so forth. I also know getting such items and doing it yourself is a lot cheaper. I walked in, had one of the (surprisingly really nice) employees help me find a new filter, and was on my way in under 10 minutes. Also, the guy helping me out didn't give me any grief for wanting to take the filter out of its box to make sure it looked okay. $15 and tax, and a quick hood pop, and I was good to go. Plus, this place is really well lit and clean. The auto shops my dad would take me to as a kid were always a bit on the grimey side, so this is a welcome change.

oreillyauto.com
4
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I bumbled in here late the other day because my old battery had finally gone to that great Set of Jumper Cables in the Sky. The guy behind the counter, Luke, was super cool and very helpful--he provided a clear explanation of my options and also of the program for bringing in and recycling the old battery. The whole transaction took about 10 minutes and was exactly what I needed. Super nice, cheerful, efficient service.

oreillyauto.com
5
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They were super helpful and helped me install my headlights outside at night. I bought an ice scraper as well but the blade was concave and only scratches away thin lines of ice. I haven't taken it back yet.

oreillyauto.com
5
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Very professional and extremely efficient. The service was a delight as the young lady knew exactly what I needed before I even walked up to the counter. I was carrying in a burnt out light bulb from my '09 Jetta and she immediately knew it was an H7 and had it pulled and payment processed in seconds. Very impressed!

oreillyauto.com
5
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Stopped in yesterday after work because my check engine light came on. I was instantly greeted, and promptly helped by the staff. They were able to give me my engine code errors, and then printed them off for me. The manager even took the time to explain what they might mean, and what my next steps should be. I will stop in here for my future car needs, and will certainly recommend them! Even when they were seemingly busy, I was quickly helped. Thank you for helping me avoid an unnecessary trip to the dealership!

oreillyauto.com
5
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I stopped in today to pick up a new headlight. They had the item that I needed and their staff was nice enough to come out in the pouring rain and get it installed for me. Thank you!

oreillyauto.com
5
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I had a headlight out and not only did they have the replacement bulb in stock, but Stacy came out to my car and installed it. Great service, great selection. Super convenient.

oreillyauto.com
5
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Crazy how one location can differ from another.  The Haller Lake Oreilly's is run by incompetent employees who are some of the dumbest people I've met in a while. (check out my other oreilly review) This location though is just the opposite.  They are always friendly, competent, totally on point.  I always go to this one now because it's how a business should be and I don't leave shaking my head in disapointment.  Thanks for everyone's help and great attitude.  Hahaha, the Haller Lake store needs to be trained by you guy's.

oreillyauto.com
5
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ok been going to this place since I was a kid and it was shucks or schmucks as i lovingly referred to it. Now its O'reilly's and at first I was hesitant  to  go in there but For the first time in years I went in. .. the tail light in my S420 was out and I figured I could handle that right ... well  I went in and asked about the burnt out light and (I think his name was willy) dude was like lets go look at to be sure its right and he changed it out for me just like that... right on ! I didn't have to do a thing but marvel at the great customer service ... thanks fella you made me a devoted disciple ..Ill be back for sure.

oreillyauto.com
5
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Our rental car had terrible wipers (loud and inefficient), had to replace them.  Step in Sales guy Joshua!!  He was amazing!  Seriously went the extra mile and then some; he put them on for us IN THE RAIN (it wasn't cuz it was cute girls; it was me and husband)!  He was truly awesome!  You should go there!!!

oreillyauto.com
5
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This place was great!  They were really friendly and helpful.  They did a free installation of the car battery I bought :)

oreillyauto.com
2
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ATTENTION VETERANS!!! I am only giving this a 2 star because a couple months ago I went there to purchase something and the fella ringing me up was extremely customer service oriented. However, what happened there yesterday really upset me. I had a simple purchase that I needed to make, grab a new battery for a car I bought. When I arrived the lady who was serving me (had chewing dip all along her bottom teeth, I used to dip in the army, but cleaned my teeth after. I know it's a gross habit, haven't done that in years) was being slightly rude in her overall demeanor; fine with that, didn't care. When she began to ring up the items for purchase I asked about a military discount. I know they offer a military/veteran discount because I have asked before, so I was prepared with my FEDERALLY ISSUED VETERAN AFFAIRS CARD, stating I am a disabled veteran. She took the card out of my hands and starred at it for quite some time; I don't know why, it has my picture right on the front. Then she pipes up with a tone like a parent talking to a child who doesn't understand, stating that "unfortunately I can't give you a discount, this card has no numbers." Okay I must tell you that I did lose it at this point. "No numbers, what the f*** does that mean?" She wouldn't give the discount because my FEDERALLY ISSUED VETERAN AFFAIRS CARD DOESN'T HAVE NUMBERS??? I use my veteran discount at Lowes, Sears, etc. If a shop doesn't offer a discount, doesn't stop me from shopping there. I don't mind if a place doesn't offer one, fine by me, just when a place does offer one, perhaps treating the veteran with a little more d*** respect would be appropriate. This wasn't a teenager, this was a fully grown adult who can't clean her teeth after having a chew, doesn't treat veterans with respect, and talks to customers like they are children. I grabbed the core battery I brought to exchange for a new one, told this establishment in a rather loud tone that I didn't want to give my money to them, that I would go to a place where customer service was important. As I started to walk out, the manager I guess, did try to step up and said she could take a look at it (so she at least tried). But the truth is I was done with that joint the moment I was talked to like a child. Here's this person who can't clean her teeth (seriously, I dipped in the service and you just need a little water, a toothbrush, a little self respect, and you too can have clean teeth after a dip) treats me like a child; well I served in Iraq in 04,05,08, and 09, I earned my combat infantry badge in Baghdad, Iraq and have logged thousands of miles over that entire country. I served in New Orleans days after the storm in Hurricane Katrina relief. I joined days after 9/11 because I was an adult who had to serve, no choice, I stood up because I love my country. It would behoove you to treat veterans with a little more respect so you can go to a grocery store, own a car, have a job, go to school, etc. If it wasn't for Veterans, you might be speaking German. Anyways, I left that BS store, drove up to the 145th O'Reilly's store where I was able to purchase my battery from a very nice person who looked at my FEDERALLY ISSUED VETERAN AFFAIRS CARD and gave me a veteran discount. This store was extremely clean by the way and the tech working, well you wouldn't know if he dipped, because he didn't have Copenhagen shards all over his teeth.... he must have had some self respect. I am going to write a nice post about the Aurora store later today. The Ballard shop lost a customer.

oreillyauto.com
5
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Authentically friendly and efficient.  They took some time to explain things to me that are probably obvious to other adults who drive cars.

oreillyauto.com
5
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I went in to buy a $3 bulb for the taillight of my Rabbit. After watching countless YouTube videos, I was still unsure of how exactly to remove the cover of the light and replace the bulb in anything under an hour.  Not to worry though, my friendly O'Reilly associate went outside in the pouring rain and replaced all of the lights for me...without me even having to ask. Yay! Will be back!!! The other associate was also standing in the rain replacing another woman's windshield wipers (for free!) How's that for customer service???

oreillyauto.com
5
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I generally go in when one of my lightbulbs burns out, or I need a new air filter. The guys there have always been friendly and helpful even when the store is busy, which is probably why I'm a repeat customer*. It's certainly not the prices. *I should mention, mostly as a response to Joe S. and his laugh-out-loud 'key fob' review (1 star) that I treat service workers like human beings. I smile, say please and thank you, and try to make light of potentially stressful situations. I also don't complain about nonsense that isn't the fault of the individual, such as a liability issue. A decent attitude goes far with Matt and most other folks whose job is to accommodate terrible people all day.

oreillyauto.com
5
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Decided to stop in at O'Reillys b/c my car battery had died at work & I had to be jumped to get it going again.  I had actually called around to some auto service places who were going to charge me for the battery and the install and even said I might have to leave my car over night as they were booked with appointments until they closed that day.  Which I thought was ridiculous, I get you are busy but a battery change should not take overnight.  I was ready to youtube it myself and figured if I went to an auto supply store they'd have to the tools to do it as well as the new battery I needed.  O'Reillys was more than helpful in providing great customer service including swapping out my old for my new battery right there and it only took about 10min.  Thank you Joshua for doing that & the kind lady behind the counter for your wonderful service!

oreillyauto.com
5
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Ever since I have been living in the Ballard area, I have been relying on this store for my basic auto parts needs (its mainly been replacement head lamps, break lamps etc.).  I was pleasantly surprised when today, not only did they help me locate my break lamp i needed, but they actually installed the replacement for me right there in the parking lot in less than 5 minutes.  What awesome customer service! Thanks guys :)Side note: Every time I have visited there seems to be at least 4 or 5 people working which is awesome and if its busy the line moves pretty fast.  These guys are very knowledgeable and really know what they're doing and will go the extra mile to help! Simply outstanding.

oreillyauto.com
5
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I am at the end of 2 months healing from a broken ankle. Needless to say my car battery was toast after not driving it the whole time. I wheeled myself about 6 blocks to the store on my knee scooter with the dead battery in my back pack. After purchasing a new one the guy at the counter named Marvin (52770) offered to take the battery out to my car. I LOL'd and said my car was at my house like 6 blocks aways. He then said he didn't want me to have to carry the battery myself so he picked it up and said "let's go!" WHAT???   Yup, he carried my battery 6 blocks to my house and put it into my Jeep for me!  Crazy!!! Customer Service of the year! I have never had someone go out of their way like that before!  A loyal customer I will be from now on. Great job Marvin and THANK YOU so much.

oreillyauto.com
5
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Great, friendly service. Willy kindly checked my depleted battery and then installed my new battery. Everything went quickly and smoothly. They don't always swap out batteries, depending on number of customers, type of car, etc. So I'm thrilled they were able to help me out. I'd happily go back.

oreillyauto.com
5
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oreillyauto.com
1
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I asked if I could see a picture of the part I was ordering to make sure it was the right one, he said no. When it came, it wasn't the right part so I went down the street to another Kragen and they were somehow magically able to show me a picture. The part needed to be ordered and during that time my free re-test for emissions testing expired, that kid cost me $70. When I spoke to his manager he didn't even ask who it was I spoke with he just said "What do you want me to do about it," then hung up on me. I know good help is hard to find, but I would close my store down before I would let some punk kid tarnish the reputation of my business like that.

oreillyauto.com
2
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I only go here when out of necessity, which seems to be the way I feel about a growing number of east bay businesses. Let's see: Should I drive over and order a part from this brick and mortar (they don't trust you enough to order a $10 part, and they don't trust their own employees to take your card over the phone), snd then drive back over and pick it up in a couple days, or should I just order it on line and get it delivered? Oh, and online is cheaper! Plus, the staff there is just shy of condescending. They say what they're supposed to say, but with a sneer. Hey - If you don't like people, don't work retail!

oreillyauto.com
5
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Awesome customer service. Will be back.

oreillyauto.com
3
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Don't seem to offer as many deals as competition and in my experience the staff if less helpful.

oreillyauto.com
4
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This is a good store, as auto parts stores go, very good stock & supply, can order to find odd parts. They loan tools for specific uses, like me-- bearing pullers, nut splitters, suspension tools, just leave a deposit & return. Knowledgeable people, they have some have very 'hands-on' experience with cars. Returns ok, and ideas for substitutions. Prices, average. Tool & parts quality, above average.

oreillyauto.com
1
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5
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1
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How do I see a store advertised for being open until 10 and I drive by at 9:15 and it's closed ? This doesn't make any sense

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5
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They always have what I need, the store is clean, well organized and the staff is very helpful. They are open on Sunday, unlike some of the area competition.

oreillyauto.com
5
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The folks that work there have always been extremely helpful and knowledgeable every time I've been in over the years. Prices are competitive and they have great customer service when I've had a problem with a product.

oreillyauto.com
5
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Bob was very kind in answering my questions. Also helped me replace a taillight blinker bulb. Thank you.

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5
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1
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Liars and thieves. Refused to let me return a part I had bought from them less than 3 hours before. Told me it was used and implied I swapped their "new" part with an old part.

oreillyauto.com
5
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O'Reilly's has been great! Tony knows everything there is to know about car parts and always tries to give me the best deal. He will often even install simple things like headlight bulbs and windshield wipers for free. Great place to do business!!!

oreillyauto.com
5
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oreillyauto.com
5
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Go their all time

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5
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5
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Jake and Ray helped me with my trailer bairings and seals. These guys Helped me find the parts I needed to get back on the road. With out O'riellys and these guys I would be stuck with a hug mechanic bill. Fantastic service !!!

oreillyauto.com
5
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5
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open late so I can pick up things late checks battery and helps replace/ dispose of the bad ones

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4
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5
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3
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5
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Had what I needed, great prices, staff is helpful.

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4
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4
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Friendly informed staff, also takes recycle motor oil, but not filters

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4
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5
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My favorite store, Doug, Alex and Rudy are truly Experts on parts........Thanks

oreillyauto.com
1
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I did not go in but i talked on the phone very rude

oreillyauto.com
3
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Helpful and easy to browse layout.

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3
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5
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Great staff and manager. If they don't have the parts you need they get them for you by the next day.

oreillyauto.com
1
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They don't know anything at all... Worse place ever. Go to discount auto, never been disappointed

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5
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3
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1
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FFFF this orielys.. For one, I am not a thief, and after my 1st, 3rd, 8th trip into this store it would be nice if I wasnt treated as such. On my more recent visit i purchased a can of fix-a-flat, and when i attempted to use it, foam was blasted all over myself, my girl, and the car. So, I had a friend tow the car, and got the tire replaced. I returned the defective product with my less than 24hr old reciept, and they refused to refund my money. They refused giving me a store credit.. They would only give me another can that i didnt need anymore.. FFFF this orielys, FFFF the management, and FFFF the employees..

oreillyauto.com
5
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Great

oreillyauto.com
5
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The staff is incredibly helpful. Cesar, was incredibly helpful and went above and beyond.

oreillyauto.com
5
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I received EXCELLENT customer service from Thalia when I was referred to O'Reilly's for a battery. She tested my battery to ensure it was the cause of my problem and installed it for me in 118 degree heat! I will definitely recommend them to others in the future.

oreillyauto.com
5
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Great service and a very helpful staff. Got me the correct parts and were spot on with their advice and were not cocky or condescending. I'll keep coming back for future needs. Thanks Justin!

oreillyauto.com
5
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Great service. Have always bought odds and ends here. I've always gotten great recommendations and help from the staff. Most recently they installed some cabin filters for me after greulich's wanted to charge $20 just for the installation and just left the filter on the floor and the glove box disassembled after I declined. Definitely the place to go.

oreillyauto.com
2
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If you're looking for floor jacks, don't waste your time here. The AC Delco 2T jacks are very poor quality and workmanship and the 2T jack I purchased was damaged. Got my money back OK, but that's it. Customer loyalty was very lacking. Auto Zone has a much better, sturdier product with complete weldments, not just a few tack welds like the AC Delco.

oreillyauto.com
5
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Jesus was helpful and had the battery I called about late at night waiting for me at the counter.

oreillyauto.com
4
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I had a problem with my battery. The clerk checked it out and charged it for me and checked my system. He was very friendly and even arranged for me a ride home. Great service!

oreillyauto.com
3
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BUYER BEWARE!! This used to be a Checker Auto Parts. If you want to be treated like a customer - go to Autozone at 3rd St and Camelback. I purchased tools from OReilly Auto Parts that did not fit my car. I wanted to exchange them for other more expensive tools that would work. The sales girl asked the manager if she could exchange the old for the new. These were never used, clean and new, with the receipt. The manager yells across the store "No! the policy is on the back of the receipt." I read the policy and it is a Limited Warranty Policy about parts. I read the policy on the back and asked the clerk to show me where it stated that I count not return the tools. She could not find it either. I even complained to OReilly Corporate Customer Service. They are worse yet. Don't bother with these guys. Anyplace has to be better than this!

oreillyauto.com
4
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4
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1
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The second the manager walked in I could tell by his appearance how lazy and non productive he was. Rather than testing my battery first and then deciding if it should be charged or is bad, he insisted on changing it for 2 hours then checking it.. Which we all know provides it a surface charge to get it to pass..his excuse? The process changed about two years ago... Bullshit, call any O'Reilly in the state and that's not the case at all. Maybe if you weren't so lazy you'd have a better Outlook on life.

oreillyauto.com
5
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oreillyauto.com
5
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Their fast and friendly and you always get the right part

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3
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4
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Fantastic parts people

oreillyauto.com
5
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Bought some wipers today. Ed came out in the pouring rain and changed them for me. Might I add they were a big pain in the butt. Thank you Ed!!!!

oreillyauto.com
5
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This is a great store! Awesome people and professional advice.

oreillyauto.com
5
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Listen to what these guys have to say... most of them have more experience than you, and they are right 99% of the time.

oreillyauto.com
5
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A typical Oreilly's location. Friendly staff.

oreillyauto.com
2
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All the charm, customer service and honest help of a major auto-supply chain -- that is, none of the above. Usually the service is loutish and rude, but I've had a few good experiences with staffers being friendly and helpful.

oreillyauto.com
5
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Easy to work with staff members.

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5
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3
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5
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Very helpful. Helped with car parts, things I was going to go to the hardware store and more.

oreillyauto.com
1
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Very slow service, not very friendly either

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5
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4
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Good service, didn't have part though

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4
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5
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Always have what I need with a low price guaranty!!!

oreillyauto.com
4
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Perfect

oreillyauto.com
5
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I received Great Customer Service. I went in this location Not known what I really needed. The employee came outside to my vehicle, checked it and then loaned me tools so that I could fix the problem myself on the spot. They could have made me pay for my own tools but they didn't and that's what won me over.

oreillyauto.com
5
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Great auto store the guys are nice and helpful and if they don't have something to help you research it and help you find what you need and where maybe to get it they also have some helpful educational and training thing from corporate to advise customers they also have a tool lending program if you need a tool to repair your car they have a loaner program available to help people do more mechanical things

oreillyauto.com
1
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The old truck fouled the plugs due to low voltage causing a fuel dump from the TBI system. I researched some 3 dollar plugs , because I drive the thing 1500 miles a year, if that. I get to the counter and begin to get a lecture on spark plugs from a 21 yr old kid that couldn't find pants that come up past his butt cheeks. He was an expert on everything and I was tempted to ask which crappy, slammed Hyundai in the parking lot was his. I could see his brain come to a halt when he discovered that a gmc 4x4 was the same as a k1500. He attempted to tell me which spark plugs fit which cars, based on the vehicles country of origin, then tried to tell me I was foolish for not buying the 6 dollar plugs. I would bet money this kid could count on one hand the number of times he has pulled a set of plugs from an actual engine. I stopped going to Autozone because you can buy WIX filters at oriellys and I speak english. I can't understand how a manager thinks they can hire a kid that can't find a pair of pants that fit and teach him to sell auto parts without lecturing 50 yr old gear heads on engines. I am using a different store from now on. Now that I think about it, he was probably the manager...

oreillyauto.com
5
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3
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if you want to go into a store and be ignored. then if you want to shop and be ignored. then if you want to stand in line and be ignored. then this is the place for you. I stood in line for 10 minutes with three other people while 4 employees talked in the back and only one was in front helping. I walked out and went to Merles.

oreillyauto.com
1
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They will not answer the phone and when they do, you go on hold until you give up and hang up. No Thanks.

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5
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Superior customer service when compared with other automotive parts stores in the area including ones under the same name.

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3
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3
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Not a bad store pretty good service parts staff fairly knowladgeable

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5
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oreillyauto.com
1
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I will never go into this store again.I was harassed buy an employee named Horace and he badgered me about a warranty part that was in there computer that I had purchased at another store about a year Pryor to this incident. Horace told me he know parts better then me and I'm a full time technician and have been for over 20 years and know parts and how they look after a year of michigan roads and weather. I was completely disrespected and will never do any business commercial or personal at any location again.

oreillyauto.com
3
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A good auto store with good people. Prices on some things are cheaper just make sure it's right part before you leave.

oreillyauto.com
5
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Great service.

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1
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1
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Went in today and they gave the wrong part as i looked at it they turn a 5 into a 6 with a ink pin

oreillyauto.com
3
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1
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I won't be shopping here anymore. The staff sold me the wrong size lights for my trailer. When I took it back, the manager lectured me about how it was an "electrical part" and couldn't give me a refund. Beware of their tactics!

oreillyauto.com
1
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I Won't Be Shopping at This Location Nor Plan on Spending any More money With Them.. It's Not Fault or Problem, When U Sale Faulty Parts and Fail to Stand Behind The Warranty.. Highly Recommend, Everyone to Come See The Great Folks Over At Auto Zone...

oreillyauto.com
5
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Ross (asst store manager) and his team were highly courteous, professional, and engaging with my automotive questions and needs. Highly impressed! #howitshouldbeinamerica

oreillyauto.com
5
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I have shopped at O'Reilly's for a very long time and this location is a good example for the chain. I have been greeted every time I enter the store, and when they aren't swamped, the employees always ask if they can help. Their assistant manager did a great job on my brake rotor resurface and they have always been great with returns.

oreillyauto.com
5
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Aaron and these guy's are great they help out with everything they can and have great customer service!

oreillyauto.com
4
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2
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It is a hit or miss with this place when it comes to customer service. I could talk to the same employee twice in one week and his/her attitude will be different. When is enter the store I am greeted as they do being employees but after the opening act it feels as if the employees do not want to be there at all. There is a feeling of a lack of pride in their shop with their down attitudes.

oreillyauto.com
5
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5
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Quick, easy friendly

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4
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4
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Very helpful neighborhood spot.

oreillyauto.com
5
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my hood

oreillyauto.com
1
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Went to get a couple tools to install a luggage rack on my scooter. After I asked the person helping me two questions he informed me home depot would be a better spot to go. I then looked around the store that "didn't have what i needed" and guess what, FOUND EVERYTHING I NEEDED. (With the help of a conversion chart because again, these guys are SOOOO knowledgable) Thanks for your help guy. Won't even give this shop a chance next time. Going straight to home depot.

oreillyauto.com
5
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Very friendly plus they know their stuff

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4
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5
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The people are great here and know what they're doing

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3
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Someone is usually available to help even looking up which headlamp bulbs I need. I was recently disappointed to find out they are only open until 9PM. Google still lists their hours until 10PM. It would be nice if one auto shop would stay open later than the others. I wish someone would have talked me out of buying belt dressing.

oreillyauto.com
1
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Poor customer service Poor management, had to call corporate on this location, went to get wipers installed nome of the men wanted to do an installation, one of the guys bluntly told another worker he was back from brake to sit down... I would never spend my money with this store or company again.

oreillyauto.com
5
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Everyone at this store can assist with any parts you need for repairs

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5
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5
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2
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Understaffed, under stocked, & filthy

oreillyauto.com
1
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Sucks. Service

oreillyauto.com
5
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Friendly, helpful staff. Parking lot is not as clean as I would like.

oreillyauto.com
5
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My HAT is OFF to Tim at Clemson Blvd location in Anderson, SC. I had a sleeping 2 year old in the car and we were in the midst of a nasty thunderstorm. I called the store and Told them I needed to keep my store entry to less than 30 seconds. Tim told me to pull to the front door and he took care of EVERYTHING for me, I didn't have to leave my vehicle. I am NOT saying customers should expect curb service but I appreciate the extras when it comes to the safety of my little ones....... ATTABOY TIM!!!!! Sincerest thanks!! Marie Bolding

oreillyauto.com
5
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This store has great customer service. They always do there best to help you with any car needs you have. Even if they don't have what your looking for they will still try and lead you in the right direction. Great customer service, friendly and a willing to help staff. Great place to go

oreillyauto.com
3
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5
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The people that work here are so nice. They have helped me with very basic repairs that would have cost me 10 times more at a repair shop. The products are a great value and the customer service is excellent.

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4
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5
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Good service, great knowledge and more than willing to help you find something even if they don't carry it.

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4
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Good staff and good service, like how they will help you out with stuff even when they are busy with something else less important.

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Oh esos chicos de oreillys son excepcionales tanto en ventas como en ayudando a los clientes a resolver cualquier problema de automotriz. Y no se hable nuestro jefe el sr. LEO....ESE CHAVO ES MUY AMABLE TAMBIEN. Muy griton pero ke le hacemos.el es el mas Chingon. Oigan y hay un driver ke se las huele de todas marcas.,(PEPITO )por supuesto el les ayuda e indica a algunos talleres como se debe hacer el jale................... .

oreillyauto.com
5
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Great service

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5
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5
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The costumer service at this store was great they weren't scared to get greasy when they got up underneath my truck to help me figure out what was wrong with it I've never had another store willing to go that far to help a customer .yes I am a female but I know my way around a car. I'm not clueless like most.

oreillyauto.com
2
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Wow. No tools to install new battery. I understand that most clients are d.I.y. but I am wearing a suit and tie. Poor diagnostics. Poor attitude.

oreillyauto.com
5
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Had the best customer service! Its raining cats and dogs and my wipers were put on!! Thank you!!!

oreillyauto.com
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4
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Helped me find what part I needed, even came out to my car with me to help put it in and make sure it worked. Great! Unfortunately the next time I went, the worker was very rude to me. He was on the phone when I entered and I waited in line, which is understandable, but then in the middle of helping me he gets on the phone again and makes me wait a few minutes before I could make my purchase.

oreillyauto.com
5
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Nice people. they have what i need and good quality parts and cheaper prices.

oreillyauto.com
1
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Ladies, take your business elsewhere. I usually go to the one on Hamden and Tower; went to this one expecting the same level of service. Could never have imagined I would be treated so inappropriately. I was the only one in the store; barely greeted when I walked in; lot's of smirking; little help; the guy that checked me out exuded condescension and didn't make eye contact. I silently asked myself a simple question: Is this just bad customer service, or would he be exuding this type of condescension and hostility toward my husband or another man? The answer to the latter was a resounding "no." I reported it to corporate, and received an appropriate apology, but I'll never go back to this particular store. This is 2015 not 1965. O'Reilly's apparently didn't get the memo: Nearly half of all women are family breadwinners and nearly all household financial decisions are made by them regardless. Get with the program and understand your demographic.

oreillyauto.com
5
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Great customer service and the staff is always very helpful. Weekends get really busy, so checking the O'Reilly website before you stop by will save everyone lots of time.

oreillyauto.com
5
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Awesome guys here, they helped change out my headlights. Thanks guys!!

oreillyauto.com
1
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Store full of guys..I walk in and as a female was treated horribly. Asked if someone could help me put the bulb that needed replacement in....was told the part number and aisle to find it and pushed aside. Don't bother.

oreillyauto.com
1
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As a female I felt very intimidated by the only male staff. I'm not automotive stupid but the minute I walked in the male staff were talking amongst themselves about what I was looking for - typical female superficial stuff. They didn't have what I wanted so I went to a competitor and received *excellent* and RESPECTFUL service. I don't blame O'Reilly as a brand, just this specific store.

oreillyauto.com
5
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The staff at the location in crystal off broadway, were awesome!!! I dont remember the guys name, but i was there for a headlight, and didnt know how to put it in, and the guy that showed me which one to get, actually put the headlight in for me. Took time out of his day, to help me out, because i had so many questions, and did not know what i was doing.. he was great!! he was so helpful, and friendly.I would totally reccommend going to this store for all your needs!!

oreillyauto.com
5
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I had a battery go bad just within the three year warranty. I did not have the original receipt but they looked it up and replaced it, no questions asked.

oreillyauto.com
5
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The staff at this store go above and beyond, they have saved me a bunch of money and time, Thank you

oreillyauto.com
4
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The best parts

oreillyauto.com
4
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I don't know what it takes to get hired here.... But apparently they have a lot of knowledge of the parts before they hire these people. You walking to autozone and you can ask the kid for 1975 volkswagen radiator cap ... and he or she will spend hours trying to find you 1 lololol. If you don't know what the problem is o'reillys goes out of their way to try to help you figure it out it in cost efficient way !!!!! Rember what dad said you get what you pay 4

oreillyauto.com
5
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oreillyauto.com
2
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Do Not order parts from this place! The people there are incompetent.' I ordered a part and did not pick up right away...part was returned to manufacturer ? I was never told that I had so many days to pick-up..?!?!?! Tried to order the part again and they said it could NOT BE ORDERED...not in stock and no such part number? What the ?????

oreillyauto.com
5
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Nick and Connie rocked it yesterday!! Very helpful. Thanks again you two.

oreillyauto.com
5
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Wow is what I have to say TODD he has to be the best person there. I buy lots of parts never went there first time he never gave up help with all ten things I needed even went layed down on ground to look at broken parts on truck no one has ever gone that far just to help me I will never forget todd he is my new parts guy anywhere he go's I will! To bad the author parts stores didn't here of him first Rember his name todd he's the man

oreillyauto.com
3
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oreillyauto.com
5
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Fast delivery on parts. Good customer service. However, I have had a lot of their parts go bad, but they replace them for free most of the time.

oreillyauto.com
5
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Great group of people. They have stayed open late for me to get the parts needed to keep plowing and making money. They have my business as long as I live close by. Too bad about the bitter female reviewing about a job interview, not a business review, she assumed was lost due to her pregnancy... this is a business/service review area, not a place to post bitter comments about the process of being hired & your statement of getting a better job thereafter?

oreillyauto.com
5
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oreillyauto.com
5
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Good customer service good fair prices on parts

oreillyauto.com
5
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Wayne Auto Parts in Monticello, KY is a well established business where you can find every vehicle part that may be needed. Professional Management and friendly service at Wayne Auto Parts. See Mr. Harold Davis or any of the friendly staff at Wayne Auto Parts in Monticello, KY. Review posted by Cornelius & Maggie Anna Duncan of Gospel World News, Inc.

oreillyauto.com
5
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Matt and his staff treat you right thank you.

oreillyauto.com
5
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Got the part I wanted quick.

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3
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5
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oreillyauto.com
5
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I went in for a front caliper bracket bolt for my '97 Lumina. I had an appointment with a mechanic the next morning at 9:00. The man behind the counter was able to figure out exactly what part I needed based on my semi-unclear description. He found that the part was not in stock and offered to have it taken to the store in their morning shipment, which was supposed to arrive at 9:00. When he found out that was when my appointment was, he made a phone call. In the end, he said that while he was reluctant to send business elsewhere, he checked in with the competitor across the street, and they had the part in stock. Okay, wow. I will definitely go back to this store! He went out of his way to ensure I had this part before my appointment and in so doing secured my loyalty.

oreillyauto.com
4
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oreillyauto.com
1
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Slow and stupid

oreillyauto.com
5
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Very nice and professional staff. Terry is really cool, helped me charge and tighten my car battery. This is my favorite OReilly store.

oreillyauto.com
1
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They sell bad batteries. My battery went out in my car, I walked half a mile to this store and bought a battery. When I connected the battery it was dead, I was sold a dead battery. I connected my old battery and my lights came on and my car tried to start. I had to go back to the store where I was sold a half way good battery. My car barely started, I returned that one and took my business elsewhere.

oreillyauto.com
5
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I bought an old car to save on gas so i can get to and from work and just as I thought it needed parts to get it into good shape. So needless to say I have been making countless trips back and forth to this O'Reilly Auto parts store on Hwy 6. The staff here is super nice and very knowlegible on the parts they sell. The Store Manager's name is John he is super nice as well always has the store flyer on the counter so he can show you how to bundle and save with the stuff they have on sale.They have saved me a ton of money if they don't have what part you need they can order it for you and its there fast, If you are into service and you like to be treated nice I would shop here for your auto parts.

oreillyauto.com
5
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Hood

oreillyauto.com
5
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Busted radiator hose on the 580. Barely made it there

oreillyauto.com
5
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Good and big store, bought a rim cleaning spray and its very good

oreillyauto.com
4
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The people who work are so nice and helpful. It seems when ever the other part stores in town can't get a part...they can. Thanks!

oreillyauto.com
5
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oreillyauto.com
5
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Joe and Charles are the best! Great staff, very helpful.

oreillyauto.com
5
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Got to hand it the guys working here. I went to autozone and pepboys lookin for a spark plug for a motorcycle that's 35 years old and I got told we sell car parts your going to have to go to a motorcycle shop. So for the 5th time I couldn't find what I needed at autozone and pepboys and yet again O'Reilly's took that extra step to help me out and had the parts. They took that extra step and spent the time to do their best on finding what I needed.

oreillyauto.com
5
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Best prices on parts (better than AutoZone). The guys there are older more experienced guys who keep it old school with great customer service and extensive knowledge on cars. They don't treat you like your stupid for not knowing about cars or parts. Very respectful and convenient. The workers there are full time workers unlike Auto Zone who only hires young part time guys who are always in a bad mode and treat you like you're stupid.

oreillyauto.com
5
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Woke up this morning, had a dead car battery. Thought I was going to have a horrible morning, late for work, but then my neighbor was kind enough to jump my car, which got me to Oreilly's where Bobby was able to get me in and out in 5 minutes. It was so quick, my battery still had warranty so I didn't have to pay anything and they were very kind. I was only 45 minutes late to work thanks to Bobby! Love this place!

oreillyauto.com
4
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I enjoy coming to this auto part store because the staff is always friendly and helpful. Their prices are decent and they have a rewards program to help you save some money over the long-term. One time I saw one of the staff helping a lady by installing the headlight she purchased for her. Not a lot of businesses will perform that act of kindness anymore. Whenever I need parts, to rent tools or even just some advice, this is the place I go.

oreillyauto.com
5
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Very nice place. Super helpful staff and good pricing. Will definitely be back.

oreillyauto.com
5
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Had exactly what I needed and were helpful

oreillyauto.com
5
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Tony was extremely helpful, and it was 2 minutes to closing, with helping us find what we needed and ordered items not available for next day delivery. Very impressive!

oreillyauto.com
5
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oreillyauto.com
5
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oreillyauto.com
1
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Very poor services and always getting part orders wrong.

oreillyauto.com
5
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4
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oreillyauto.com
5
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Great help, very polite and educated personnel. Highly recommended.

oreillyauto.com
5
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Staff member was friendly and attentive and was able to resolve an issue with my vehicle that an other O'Reilly's location didn't want to bother with.

oreillyauto.com
1
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I was there waiting on Sunday at 8:00 am at the door with another customer and they unlocked the doors at 8:04 am. The asst. Manager Bob was on the phone and told people on the phone people were flying through the door and they were slammed...there were just us two. He proceeded to look disgruntled and asked me in a derogatory tone " you must not have a life and have nothing better to do than knocking on our doors at 8 in the morning" to that I replied I do have a life, I actually am a very busy person and that's the reason I am here now because I have no other opportunity in my day. He then told me he did not have the machine to diagnose my check engine light and told me they would have it at any another store. How unprofessional especially coming from and "Assistant Manager" Something tells me he has personal issues or he is unhappy with his compensation at his workplace having to open on a Sunday, but that is not my problem. This is a business and opens to operate income and serve its customers not disrespect them and turn them away.

oreillyauto.com
5
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Excellent service every time. These employees have it right.

oreillyauto.com
5
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I will only shop here for auto parts. Best customer service!

oreillyauto.com
4
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3
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oreillyauto.com
2
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No good sevice. Waiting for 3 hours for a set of brake pads and im on 79th st..

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1
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2
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oreillyauto.com
5
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Their staff is incredibly knowledgeable. Old gearheads or aspiring young mechanics who just happen to work at an auto parts store to support their vices. Their selection is 85% adequate, without always having to order things from the warehouse. They are very professional and make every attempt to SAVE YOU MONEY by suggesting alternate methods or parts. A+

oreillyauto.com
2
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Les falta personal por una visita a esta tienda pierdes hasta 20 minutos para que te entiendan o mas

oreillyauto.com
2
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oreillyauto.com
1
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oreillyauto.com
5
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Buenisima

oreillyauto.com
1
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Wait on the phone 15 minutes

oreillyauto.com
5
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Exelente tienda

oreillyauto.com
5
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oreillyauto.com
5
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oreillyauto.com
5
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oreillyauto.com
5
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Awesome!! Thank you Ted so much your a lifesaver!!!! Everyone should call you!!!

oreillyauto.com
4
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oreillyauto.com
5
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the people who work there do everything they can to find out if you are leaving with the right parts the are know how people and friendly experienced customer service associates .

oreillyauto.com
5
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Has decent selection of parts in stock, can have more delivered tather quickly from other locations, friendly and helpful staff.

oreillyauto.com
4
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Prices tend to be the same as or a little cheaper than competitors. Counter folks are always friendly.

oreillyauto.com
5
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I've been coming to O'Reilly's for about 2 years now, for different projects with my cars. When i first started I didn't know much about cars, repairs, or how much i could do to my car on my own. The staff here is extremely friendly and knowledgeable. They have even helped me save hundreds of dollars in addition to helping m find the right parts as while as advising against certain unnecessary purchases. They have the customer in mind at all times and genuinely seem to enjoy their jobs. On my most recent project, involving car audio, Paul at the Hamilton mill location went above and beyond to help me ensure that I had a solid, great sounding, and non-damaging system in my car. He even explained why my previous set-up was damaging my battery and how to avoid it in the future. The prices are fair and the customer service is great and I refer all my friends to O'Reilly's.

oreillyauto.com
5
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These guys are awesome! Great friendly knowledgeable service!

oreillyauto.com
4
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Always friendly and helpful staff

oreillyauto.com
5
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Had all my parts!

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3
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oreillyauto.com
5
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This store is a bit larger than the one on taraval. The selection here is quite marvelous and I can be sure to count on them when I need brake pad replacements. The staffing here is pretty knowledgeable and kind as well. The only complaint I'd have about this spot is the parking lot layout. Whenever I come here, I always have to honk the horn before making a right turn into the lot through the really narrow pathway. Gets annoying at times since it's like an accident waiting to happen but other than that, it's fine.

oreillyauto.com
4
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Somewhat small with limited selections but easy parking.

oreillyauto.com
4
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Friend's car died the other night and we figured out it was her battery. The next morning we managed to get it to O'Reilly to get a new battery. One of the techs even installed the new battery at no extra charge. That's great customer service.

oreillyauto.com
5
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They must have read the reviews LOL! Excellent phone service. Lubo put my hard to find air filter on hold so I could pick it up.

oreillyauto.com
4
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Good store with relatively knowledgable staff. Wait times can get long though.

oreillyauto.com
4
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I have always had good luck at this store. They have always been very helpful and friendly and the prices are good. They also stand behind what they sell. I got some paint that didn't match and they took it back for a full refund.

oreillyauto.com
5
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Great!

oreillyauto.com
4
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Staff is helpful.

oreillyauto.com
5
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Upbeat and friendly staff, keep up the good work!

oreillyauto.com
1
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They changed my coolant but put in the wrong kind. Had to get my radiator replaced and they refuse to take responsibility and provide me with compensation.

oreillyauto.com
5
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oreillyauto.com
5
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They are not pushy. They just let you know what they think, and also very helpful with stuff. They accept returns and give you full refund, plus get your car manual from them cause its over 100% cheaper than amazon.

oreillyauto.com
5
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great service.

oreillyauto.com
3
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oreillyauto.com
5
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Best store ever.

oreillyauto.com
1
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Services are terrible, employees looks up the car parts....but grabs the wrong parts off the shelf all the time!!

oreillyauto.com
5
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Great customer service, and they had exactly what I needed.

oreillyauto.com
5
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Good customer service

oreillyauto.com
5
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oreillyauto.com
5
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Outstanding service here! They will do what it takes to make sure you're satisfied, especially the manager Danny. If you need help, go here!!

oreillyauto.com
5
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oreillyauto.com
1
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Dont go there, bad service. Fatass at the cashier was pissed off for no reason. They definitely lost a costumer today.

oreillyauto.com
5
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Called all over the place and no one had the random A/C part I was looking for for my Jeep. One other place even tried to sell me the wrong part. This ended up being the only place that had it and much cheaper than the wrong kits I was being sold elsewhere.

oreillyauto.com
5
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I had no idea what part all i know was VW dealerships wanted over 100.00 to replace. Kragen had the part for 16.00 and even removed and replaced the old one and tested. excellent customer service.

oreillyauto.com
1
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They lost my car battery when I let it to charge they don't make responsible for that

oreillyauto.com
4
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I've been in a few times and the staff has always been very helpful both in helping me find components for my cars and returning parts that are not compatible.

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5
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4
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5
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5
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we have bought parts there sense they opened .has always been an honorable place to do business. honesty and good parts has been trade mark, as well as price and price match. with all do respect snow repair

oreillyauto.com
5
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oreillyauto.com
5
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On a road trip home I had a flat. The lugs I had on my aftermarket rims wouldn't fit the factory rims on my Range Rover. It was a Sunday every tire shop was closed but the 2 gentlemen there saved the day and I appreciate it dearly. Thanks a lot guys.

oreillyauto.com
5
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I needed help with a battery, etc. on a very cold day (for Houston). I called this store and was given help above and beyond what was expected! They realized I needed the help, had no one else that could help at that time, and went out of their way to help me with my car, and then install the battery. Excellent Customer Service (and then some!) in a time when it is so hard to find! Thank you!!!!

oreillyauto.com
5
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Always ready to help, the guys and gals will all go the extra mile for me.

oreillyauto.com
5
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oreillyauto.com
1
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Went to this Murrays location to recycle my used oil and buy some parts for routine tune-ups for my car. I was really in a hurry so I was hoping this could be a brisk. Wrong. The employee who received the used oil container never came back to give my container. After 15 minutes, I asked the other employees and they treated this as a joke, said he forgot and ended up doing something else but will be right up with my container. Another 15 minutes, never happened. Again, the entire crew thought this was hilarious. No apology whatsoever. I just left the store without my container (nor the parts I was going to buy). Avoid this Murrays location.

oreillyauto.com
2
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Since they changed their brand to Oreilly's, the checkout lanes became very slow. Unlike Autozone, they don't manage a separate checkout lane for purchase, so I have to wait behind others while they finish their part search with clerks. Waiting 10 minutes to buy a bottle of oil is unacceptable. Also the employee work standard should be raised. They should work fast and treat customer as the top priority. The lady at the counter used to be busy in organizing credit card slips than accepting customer check outs for the customers waiting in line for 5 minutes.

oreillyauto.com
5
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3
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oreillyauto.com
5
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Good people , knowledgeable and helpful Tom knows his auto parts ! Keep up the good work.

oreillyauto.com
5
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this place is awesome! The staff is very knowledgeable and they even installed a battery for me for free!

oreillyauto.com
5
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Staff is super helpful and they devote time to helping solve a problem.

oreillyauto.com
5
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Great staff

oreillyauto.com
5
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oreillyauto.com
3
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oreillyauto.com
5
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My family and I have been to this location many times and they have always been very polite, helpful, knowledgeable and honest. I'm actually on my way there right now and am certain we will be treated with courtesy and professionalism. So take that suckas!

oreillyauto.com
5
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Sweetest guy behind the counter. My car overheated at the stop light outside, went in to get coolant and realized when I went to pay that my husband had my card. The guy let me have the coolant and come back the next day to pay for it. I would have been stranded in the heat for hours if he hadn't. Greatest customer service ever, I almost cried.

oreillyauto.com
1
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WORST customer service I have ever experienced, and I've purchased from this location before. I come in to get a battery and the Sue, acts like I just ruined her day by walking in the door. Gives me short answers, doesn't even act like she wants to be at work. Proceeds to then be chatty cathy with another employee who walks in the door and they stand there and talk about their weekend and love life while I'm still standing there waiting to be helped. Then when Sue is changing my battery proceeds to slam the tools around in her cart. I have gone to MANY O'Reilly locations throughout the valley and this one is the absolute worst one. What should have been a quick in an out was a 30 minute process.

oreillyauto.com
5
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Customer service is great!

oreillyauto.com
5
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oreillyauto.com
5
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GREAT customer service. Went in here with a coworker of mine after her catalytic converter was sawed off and stolen... we explained our situation to the friendliest sales guy I've ever met named Seth. Not only did he pick out the parts, but he even made sure they fit, modified them, and explained to us how to put all the parts together in order to fix the car. He went above and beyond in every regard. I'll definitely be returning here whenever I need auto parts.

oreillyauto.com
5
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Very knowledgeable in auto parts. Have not had any issues with buying parts from them. Heard others have had issues with all their parts being in their orders but never expirence that

oreillyauto.com
1
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Gentleman at the counter was extremely uneducated and had no intention of really helping. I did not know which low beam bulb to purchase, thinking they might i asked and the gentleman said "I dont know". So after spending about 4 seconds online, I knew I needed an H7. I bought it elsewhere. Unless you want wipers or car shampoo...I would steer clear.

oreillyauto.com
1
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Called for a part - they told me they'd have it in by 3:00 pm. Called at 3:15,was told part would be there at 4:00, called at 4:30 - was told it would be there by 5:30 at the latest. I planned my repair based on the part being there WHEN THEY SAID IT WOULD BE. It's now nearly 7:00 p.m. - car is torn apart in my yard, and still no part. I'm pretty angry - Don't TELL me - guarantee ME a part will be in - then not deliver on that. I won't be shopping there again. I wish i had read some of the reviews before i trusted their word - bad customer service!

oreillyauto.com
1
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Purchased wrong product and the manager told me to basically take a hike, and that he wouldn't have recommended that anyway. I was very turned off at how he handled the situation and would never shop sat this store again.

oreillyauto.com
1
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oreillyauto.com
4
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Have had great experiences here. Most of the time customer service is great. On rare occasions the store is very busy and quality customer service is understandably spread thin. Their prices are far better than dealerships and they give me a military/veteran discount on most things. The only two complaints I have is that they do not stack coupons or offers together. For example, if I have earned a $5 O-rewards coupon they will not stack that with a military/veteran discount. It has to be one or the other. The other complaint I have, which is more of a piece of advise, is to watch out for some cheap quality made-in-china junk. Other than that, this place has earned my repeat business.

oreillyauto.com
5
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Great service, good people, in and out, very helpful. Would happily go there again.

oreillyauto.com
4
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Suprisingly good for your average auto parts store. They have stocked most of what i needed and usually can help me out. I stumped them when i came in tooking for teflon compound (not tape) and another time when i was wondering what grease i could use on some poly bushings. But even during those instances they provided all the help they could, calling others for opinion, etc. They usually have what i need and if they dont they can usually get it within the day. The main reason i go here though is because the hours of operation are quite convenient and its only a mile away from me.

oreillyauto.com
1
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Cool place just don't go when the two fat lazy bastard's are in..

oreillyauto.com
5
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Helped get a new battery fast in my wife's car! Thanks!!

oreillyauto.com
3
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oreillyauto.com
2
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No help very slow customer service

oreillyauto.com
5
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oreillyauto.com
5
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the worker that we dealt with on a late Sunday night was so helpful and friendly. we will definately give this place our business.

oreillyauto.com
2
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Unfortunately, we have not had success at this location. We've been given incorrect parts for our vehicle and have had to return them. I would only recommend this store if you have the specific part number when you walk in and do not allow them to talk you into anything other than that specific part.

oreillyauto.com
2
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Work at a Lube shop a mile away from this place and every single time we call for an item we have to come back because it was the wrong part. Has yet to fail. Even under new management the female employee is DENSE as a rock and the male with a beard takes 30+ minutes to deliver after he left their store. Manager has very bad crew

oreillyauto.com
5
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oreillyauto.com
5
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Staff is extremely helpful and getting what I need is always goes very quickly!

oreillyauto.com
3
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If you go there on a Sunday, be prepared for outrageous under-staffing and a long long wait to give anyone your money, even if you don't need assistance with merchandise.

oreillyauto.com
5
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Good selection

oreillyauto.com
1
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Worst place ever. Rude and unhelpful. Lost my recipe and told me I had to go to another O'Reilly 's to get a duplicate. The O'Reilly's in Navato has way better service!!!!!###!!

oreillyauto.com
4
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We got tire chains here. The place is great, just a lot of people

oreillyauto.com
5
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Our battery died mid road trip and the employees here were extremely accommodating and helpful. Thank you especially to Oscar and Carlos!

oreillyauto.com
5
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Open until midnight M-Sat, yes that's 12am. Randy is a good guy with many years of experience.

oreillyauto.com
5
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Good service. Always friendly staff

oreillyauto.com
5
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oreillyauto.com
5
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They have what you need

oreillyauto.com
5
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Just wanna say that Randy is the guy you wanna see with all your questions... Always very helpful and very knowledgeable. Thanks for your help buddy.

oreillyauto.com
4
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oreillyauto.com
5
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Randy is the best! He changed my old battery in minutes,very professional.

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4
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5
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5
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5
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oreillyauto.com
5
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These guys know their stuff and are cool too!

oreillyauto.com
5
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oreillyauto.com
1
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Albert the parts salesman was the absolute worst customer service person I ever had ,I am a disan led veteran and never been treated this BAD IN MY LIFE I WILLNO LONGER PURCHASE ANYTHING FROM O'Riley again I tried to return a pair of jumper cables I bought a couple weeks ago they refused to return with recipt,never used them at all

oreillyauto.com
5
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Nice

oreillyauto.com
2
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They don't keep a lot of inventory

oreillyauto.com
5
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This store manager was so helpful!!! Great place to stop when u are from out of state and having car problems.

oreillyauto.com
5
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oreillyauto.com
5
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Only place in town I'll go to. If they don't have a part on hand they will order it for me and have it in the next morning.

oreillyauto.com
5
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oreillyauto.com
4
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LOL at the last reviewer. I stop into that location all the time. Matt is awesome to deal with. You're probably just an idiot.

oreillyauto.com
5
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love it here employees are so much help.

oreillyauto.com
4
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I've stopped in this store a few times and everything is good in every way, though I have a problem with one employee who was incredibly unpleasant; Dick. I took a trip to O'Reilly to drop off my used oil and filter. Now I've never dropped off oil before so I asked a few questions like "Where do I put this oil filter?", "Do I dump the oil into this container?", "Do you charge a fee?", e.t.c. and Dick was. Not. Happy. With me asking questions. He was impatient to get rid of me and kept answering my questions with that "Tch! What do YOU think?" tone, as if my questions were ridiculous, or something. He was in a hurry to get me out of his sight, despite me literally being the only customer in the store. The name "Dick" suits him well. But its all good other than that, so I rated this a 4/5, on the basis that a whole store that is otherwise pretty good shouldn't be given a bad name over one miserable employee.

oreillyauto.com
5
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oreillyauto.com
2
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Please don't shop O'Reilly's Auto Parts. They gave me the wrong alternator, not once but twice. Because of this my radio got fried. When I talked to the District Manager, he said that they would take care or the radio. (After several conversations.) Well, now the check is in and they are only paying for half the radio. Even though I shopped around to find a cheaper radio than the stock radio. There are plenty of other auto parts stores, so avoid O'Reilly's.

oreillyauto.com
5
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Great prices and great support!

oreillyauto.com
2
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I will not shop O'Reilly Auto Parts. I couldn't get the right part and people didn't know how to operate their own equipment. Worst experience at any Auto Part store.

oreillyauto.com
1
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Bought an a/c compressor for my Durango. I purchased a Murray since it had a 3 year warranty vs 1 warranty from others. I bought it, had it put in by a local repair shop, and it was making a grinding noise. I brought it back to repair shop and talked them into putting in another one for me. They did and same thing. Sounded horrible! I call o'reillys to see what they will do for me. They said they MIGHT do some sort of compensation if I have the repair shop take it out so they can "send it in to their 'engineers' to look at. Once they determine what the problem is, they may or may not compensate me on the cost of labor. What was I supposed to drive on in the meantime??? The compressor is a part that the serpentine belt runs on. The vehicle will not run unless you buy some $80 bypass while their "engineers" try to figure out what's wrong. THEN, they MIGHT compensate me for the labor costs. But it WON'T be the $80/hr that I was charged by the shop. It would be like $35-40/hr instead. PLACE IS AN F'N JOKE! THERE ARE PLENTY OF OTHER PART STORES OUT THERE. STAY AWAY AT ALL COSTS!!!!!!

oreillyauto.com
5
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Cheep and good stuff

oreillyauto.com
5
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oreillyauto.com
1
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INsanely rude old fart - VERY rude. Very unknowledgeable. Terrible OReillys. STay away - Goto another one where people know something and don't treat their customers like sht,

oreillyauto.com
4
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oreillyauto.com
5
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bought wiper for 2 vehicles and had no idea how to install. the guys there were very polite and willing to install them for me. Thanks!

oreillyauto.com
5
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oreillyauto.com
5
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oreillyauto.com
5
@

oreillyauto.com
5
@

hjj

oreillyauto.com
5
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Good service

oreillyauto.com
1
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Unless you speak Spanish don't bother going there and then be sure to hold your place in line as friends of the clerks jump to the head of the line.

oreillyauto.com
1
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Let me start off by saying I order the part that was to be in by 5 p.m. tonight I call at 5 o'clock to verify that the parts were in they only picked up one part and kept saying sorry for the Miss inconvenient but now my car is down and I was promised that all my parts B when I get to the store I had a box for that was a master cylinder that I've been open out of the package look at I got it been sitting on the shelf with some type of fluid leaking all alone it so I'm hoping that the part is not damaged or or bad I will never use ticker parts that they will go get it I'll just go get my own part from the warehouse because the salesperson at this location did not do his job very very unprofessional could have called the driver to let other people know in the store but they didn't I hear two sided story though they only picked up one part and the person and I went to go get them in the store says they only they called but didn't know that it was on the porch waiting for dinner with other boys waiting somebody's not tell the truth they need to get a better sis need to call and keep everybody in the same loop but they don't so now my car has to be down over the weekend and I have to get to work after my car is fixed now which is putting me to work late because I took the time to do it on Saturday and get everything done one pissed off customer

oreillyauto.com
3
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Did not have the correct part had to come back several times

oreillyauto.com
4
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Well stocked, good prices, open more hours than anyone else in Fairmont.

oreillyauto.com
5
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oreillyauto.com
5
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oreillyauto.com
5
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The staff at this store do not appear to be very well trained in all things car related, but they can help you find the parts you need if you tell them what your trying to do and their tool selection is nicer than the nearby competitor. I don't go to the store to get maintenance advice, so this store has been great in recent repairs.

oreillyauto.com
4
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oreillyauto.com
4
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oreillyauto.com
2
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very slow service

oreillyauto.com
5
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Ti and Maria were great help! Thanks!

oreillyauto.com
4
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Good customer service

oreillyauto.com
5
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Great

oreillyauto.com
5
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Great

oreillyauto.com
4
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Excellent help and very good prices. These guys do a wonderful job of helping find the right parts I need and most of the time they're extremely knowledgeable. They don't always have stock for my Porsche (as you would expect), but so far they're batting a thousand for the Cadi.

oreillyauto.com
4
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oreillyauto.com
5
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This store has great customer service even though it gets busy its worth the wait because they acknowledge you as walk in!!great smiles and attitudes all around would recommend this store to all my friends and family. Patricia is a delight along with Pete great team when paired together get you what you need and in and out service.Please give a great thanks for their service I always feel welcomed when they are both their! Satisfied customer!

oreillyauto.com
5
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At your store located at 4121 Genesee Ave, San Diego, CA 92111, A man named Yong provided the best customer service EVER! He went above and beyond to help me find a product! I hope he gets some high praise from management and maybe even a raise! Great service. Thank you! Sarah

oreillyauto.com
4
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Good selection but pricing is NOT competitive. Unless you are in a rush, you can probably find what you need cheaper elsewhere.

oreillyauto.com
4
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oreillyauto.com
5
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Amazing service. Showed up with a dead battery, they exchanged it under warranty and installed it in my vehicle within 10 minutes. I was not late for my next appointment, like nothing ever happened.

oreillyauto.com
5
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I had a great experience here, everyone was nice and helpful and I was able to get fast service.

oreillyauto.com
5
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Always the best since 1986 and ongoing

oreillyauto.com
5
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Very helpful. Lowest prices around

oreillyauto.com
5
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Awesome knowledgeable people who are willing to work with you on questions you have. Highly recommend these guys.

oreillyauto.com
5
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I went in to purchase windshield wipers for my truck and Angie the manager was nice enough to recommend a product that had a discount so I'd save money. Also she was nice enough to also install the wipers for me! Great service!

oreillyauto.com
4
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Is great service

oreillyauto.com
1
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oreillyauto.com
5
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Excellent

oreillyauto.com
5
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They do their best to get it right the first time. They have great customer service and worth going to than any autozone around.

oreillyauto.com
5
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oreillyauto.com
5
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good customer service sometimes long lines though

oreillyauto.com
5
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You can not go wrong with oreillys ever

oreillyauto.com
5
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oreillyauto.com
4
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They almost always have whatever I'm looking for. The staff is pretty knowledgeable as well.

oreillyauto.com
5
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The customer service I received tonight at this store exceeded my expectations! Angel is a fantastic leader and his team works hard to give every customer an excellent experience! Thank you Angel, Alex, and Amanda for going above and beyond for me!!! I will be a loyal customer at your store! I highly recommend this location for any auto needs!

oreillyauto.com
4
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Nice helpful staff. No real complaints. They helped me pick the parts that I needed.

oreillyauto.com
4
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One staff member was friendly, the other not so much.

oreillyauto.com
2
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they have what your looking for but rude employees.

oreillyauto.com
5
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I love this orielys

oreillyauto.com
1
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wow! the girls there were very rude and didnt try to help me at all, just wanted to blow me off and go back to smoking cigarettes out by the front door, i went to the van born store.

oreillyauto.com
5
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Yes I think that steve guy was cool, this is one of the only places I've found that still turns rotors too. I usually go to autozone for parts because they can retrieve your warranty /return info from any store just with your phone number. (You should still archive your receipt tho.) Sometimes I still shop around to compare quality I think it's worth an extra dollar or two to get a better quality part, 3rd party parts are almost always cheaper and sometimes better quality than OEM but not always. Most auto-part stores only stock parts that wear out regularly, next best bet is usually a yard. (map: Parts Galore or Taylor Salvage) Good Luck! Also FYI this store has different summer/winter hours (10 vs 9pm).

oreillyauto.com
5
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This place has almost everything you need and always has good discounts. The staff is also knowledgeable and nice.

oreillyauto.com
5
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There is a guy in here named Cameron he is probably one of the nicest guys I have ever met in a parts store he knew his stuff and was super friendly to boot if you ever find yourself in need of help for sure go see him at the North Telegraph location.

oreillyauto.com
1
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oreillyauto.com
5
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Always helpful. Best prices. Ask for Will, he's the best there and knows his stuff.

oreillyauto.com
5
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Great customer service!

oreillyauto.com
1
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oreillyauto.com
5
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Very helpful. Thank you.

oreillyauto.com
5
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oreillyauto.com
1
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Place sucks.

oreillyauto.com
1
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O"Reilly autoparts are a disaster. I have a low mileage 98 Mercury Grand Marquis that I only drive on paved roads. About 8,000 miles ago (17months) O"Reilly replaced three ball joints because the previous large autosupply company they acquired had provided my mechanic with ball joints that lasted about 7,000 highway miles. He charged me $500 for the original ball joint repair-theoretically cheap but in final cost incredibly expensive. After much cajoling,he charged me less for replacing the original ball joints. As this is the third time to change call joints I have changed mechanics as I no longer want to deal with a mechanic that puts such crappy parts in cars-he is Chris at Affordable Alignment in Santa Fe. As far as I am concerned, anyone who installs (expensive to replace) parts bought from O"Reilly is being screwed. A mechanic friend of mine told me(after the fact) about the crappy parts of the previous company but it looks like the tradition continues. You are now alerted as to what to expect when dealing with O"Reillys

oreillyauto.com
5
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vey helpful, nice people the have to many costumer and you need wait in the line but is very professional and fixed my car light problem, thx

oreillyauto.com
1
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I am a father of 3 and the only driver in the family (my wife is disabled). I have had good experiences with O'Reilly overall. However, this branch is abhorrent. They seem to not understand that if you have a vehicle with a bad starter, you cannot start the car. They will not uninstall the starter (fine) to test it, so unless you have the expertise you have to have a mechanic uninstall the starter. They will not take a certified mechanic's diagnosis that the starter is bad (fine) and need to inspect the part themselves (fine). Not very neighborly but OK. BUT, when you explain you only have 1 vehicle and are the only driver, and you need your car to get from the mechanic (so the part can be removed) to the auto parts location, and in order to get there you need to pay for a new starter to be installed, and thus need a refund (one of the remediation options) for the old broken one, and they REFUSE that option citing they can only replace it (now giving you a 2nd starter you don't need, not on the car, but in your hand) that is NOT fine. First they told me it was "policy" (lie) then when I read them the plain language of the warranty agreement they admitted it was "manager discretion" ... Fortunately other locations are willing to help. I then called this location back and inquired why they are unwilling to help customers and honor their warranty agreement; and they confirmed what I already knew.. they could care less. But, I did want them to know it was them, and them specifically. And I write this review so other customers don't buy their lies. This location is run by "Andy" and "Peter" ... "Andy" & "Peter" shall therefore be specifically named in complaints I shall issue following this review, to the Better Business Bureau, O'Reilly district management, and other consumer advocacy groups / state agencies. This is definitely one location that urgently needs New Management. Other locations will stand behind the company and its products, this location (or at least its management) is in it for the money with zero regard for the customer; sleazy & disgusting. I haven't been to the one on Airport Road but I would go the extra distance there, or to a different brand of parts store altogether, if you are in Santa Fe.

oreillyauto.com
4
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I think these guys do a good job. I'm restoring an old VW and have been there several times now with different needs and never had a bad experience. The parts I've purchased have been of good quality and the guys behind the counter have been great to work with. I'll be back.

oreillyauto.com
1
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went to this store to buy a battery for a truck and have it installed , the clerk Irvin was so rude to me I almost kicked his ass for the way he spoke to me, when i went in to speak to his manager James he was like the clerk with his attitude . NOW i know who engenders that kind of behavior at that store i hope their corporate office does something about this staff . i personally will never shop this store again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

oreillyauto.com
3
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Need better customer service

oreillyauto.com
5
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oreillyauto.com
5
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oreillyauto.com
3
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oreillyauto.com
5
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Needed to get a code checked because my service engine light came on. They were very helpful and were easily able to tell me what was wrong. Excellent service!