don't waste your time on high speed internet through them. you only get high speeds from 3am-11am. then you are lucky if you get over 3mb download speed. (when you should get 12mb). they claim there is an outage but no estimated time on when it will get fixed. it has been this way for months. if your lucky they will adjust your bill but fixing their problem would be a hell of a lot better.
One of the girls there named Nicole, was very rude and snooty to me. She was very short and rolled her eyes a few times at me. I will be switching my service to another company. I dont appreciate people who think they are better than everyone else. Very very rude girl.
I had a HORRIBLE experience with windstream. They installed my internet incorrectly so I called to get it fixed, the Cleveland office was unhelpful and told me to call the 1800 number. I did this and was on the phone for 45 minutes. Then I called the office back to explain to them what the 1800 had told me and SARAH was incredibly rude to me. She went as far as to insinuate I was a liar, and called me ridiculous because I explained to her that I couldn't call from my apartment because I didn't have service there. She was incredibly condescending and I'll be talking to the manager and likely switching service. They also scheduled my appointment from 8am-6pm like I don't have a full time job to be at from 8-5 and can sit around and wait on them for 10 hours. Totally incompetent.
It is interesting to note that the above reviewer is the ex-wife of Nicole's husband and has never stepped foot in that office.
Quite possibly the text book defintion of over promising and under delivering. Paying $80/month for less than 6 Mbs is terrible service on their part to say the least. Since there are no other internet service providers out here near Leeds/Moody, Windstream seems content with how poor their performance is and will be finished the minute a new provider moves into the area. I used to think telemarketers and bankers were the worst of the worst, but now I know better. Windstream employees truly take the cake...
This is the worst internet I've ever had. Constantly going in and out, and customer service is extremely unreliable. We pay close to $80 a month too because this was the only service provider for our area. Luckily, AT&T and Charter both now service our area, and that is who we will be contracting with in the near future. Wind stream is beyond horrible, do not waste your money.
Internet cuts in and out. Takes forever to buffer at times. Would have a different service if something else was offered in my area!
Horrible customer service and the service provided doesn't get any better with the price.
This is definitely not he best communication system; from the landline to the internet service.
Worst company ever.
I have to call in WEEKLY (sometimes even more then that). To have them fix our internet. Which they never fix. They send out ignorant techs who have little intelligence on the job at hand.
They sent a old man out to my residence for him to insult me by saying I was a women and had no idea what I was talking about and said that there probably wasn't anything wrong because I was clueless.
I called hi supervisor who said he would never come back to my house in a tech call...guess what?
NOT EVEN a week later they sent him out again. I refused his help and re-reported him and called back for a new tech.
They keep saying my internet goes down because of my wireless router. In the year I have had them we have got 6 new routers. JUST A TERRIBLE AND INSUFFERABLE COMPANY
Customer service sucks. Call to upgrade and they downgrade me.
Does not provide residential Internet service - FOR BUSINESSES ONLY.
Worst service ever.
We have no choice because our apartment only allows wind stream.
They were bad before when we had them so we got rid of wifi
Then I got a job that requires it so we try getting it back on Monday, and they drag it along until Friday comes and they say we owe them $223 ! We pay it then they say our spot was filled. They say "One of our tech support people will come out Saturday, they do not usually go on weekends but they will for you."
After we wait at home for two days because they told us too.
We finally call corporate and they explain we are in the system for March 2nd.
I am so tired of their games. If we had any other option we would. This is the worst company ever.
ive been with windstream MANY years... will not upgrade my service because im an existing service. paying 65 - 70 mo. for 12mb dwn 2 up. ...t they treat me like trash ... terrible company to deal with ... promise life time deal and keep jacking the bill up ... if you have another opthion try them forst...
Run as fast as you can. I've never been one to actually hate something, but the monopoly that Windstream has on this area is insane. I'm located in Gilbert and our server is on Windy Road. It's covered by a canopy to keep the heat off of it... This server is too small for the area! Even the Tech's that work here complain about the company not upgrading the server because it has more people than it can handle. I lose connection from 2-11p.m. and now have started losing it throughout the day. I've had 3 techs come to the house and look over things, ALL of which have said there was no problem and that the server was the issue and that they had all complained about it.
The customer support people have been no help (they are doing their job). But the company itself holds a monopoly and they know it.
I hope more people complain in this area and try to get this fixed.
Don't use Windstream unless you have no other option under the sun. The service will go out at least once every other month and trying to get a tech out to the house is worse than getting a root canal. There's probably a note on my file of what a pain I am since I have to call 6 times just to get an appointment scheduled. Then they will tell you that you missed your appointment when no one will call you or show up at your house. I also hope you enjoy $30 worth of fees every month for your terrible service.
The wifi is always down. And it is slow. And it was too much for paying, and with twc it's better.
Please just leave Bullitt county so we can get a real service provider in our area. TWC is utter garbage and you're our only other option. A customer must purchase your service in hopes of getting what you offer (12meg is friggen terrible btw) only to find out after a tech comes out that what you say the house qualified for, doesn't. Go away, let the people have a reasonable option for service.
Dedicated Internet, $350/month no dedicated service. Calling to report a problem gets you nowhere. No estimated time (or date) of repairs and calling the local number gets you a busy signal....this is unprofessional!
I use this phone service for business. Service is unreliable!!! Tech Support and customer service is even worse. Do yourself a favor and stay away!!!!
Worst phone company ever for a business to use. Phones go out all the time. When you call the office or customer service , no one ever,ever returns your calls...DO NOT USE THIS COMPANY FOR PHONE SERVICE
Horrible Service. I have been trying to cancel our services since 6/13. I have proof that I canceled it. Then in October I had to cancel again because they claim that they did not get the notice and I am still fighting them. They are now telling me that I owe them money for early termination; however, I never renewed my service. 3 days of trying to get information from them.
Probably the worst internet connection on the planet. Some times my internet was working fine and then it just cuts off and i have to restart my whole router. Its download speed is down right pathetic.
Unfortunately Windstream is my internet provider. This company has one of the worst customer service departments I have ever dealt with. My internet service goes down everyday multiple time a day! The process to get it back up is time consuming and while it will get me back up doesn't last long and the process has to be repeated over and over again. When I call in for help they tell me there is nothing they can do because their lines providing my service are copper and they have reached the saturation point, meaning they have more customers than the copper lines can handle. The speed is unacceptable as well. I was told I'm running at a bandwidth speed of 1.5. They also told me they were installing fiber optic lines which should be completed by Dec. 28,2015 and encouraged me to "hold in there until then". They have been telling me this line upgrade has been coming for 4 years now. I asked for them to at least issue me some sort of credit since they are not able to provide the service for which I'm paying for each month. The customer service representative told me they were not willing to do that. I was told my alternative was to cancel the service all together. The only problem is the only alternative is to go to The Dishnetwork which isn't practical either. In the past 3 years they at least offered a credit until the fiber optic lines are running. I asked if I could get the credit like in the past. She told me if I can provide a bill to her showing the past credit she would issue the credit again but only until Dec. 28, 2015. I asked her to look it up since she had access to my account since I was not a home where my files are. She refused to do so and replied that "I'm going to let you do that homework"! Net result is nothing! No help, no credit, still terrible internet service. I should have to pay the same amount that other customers of theirs pay when I'm not being provided the service that I'm paying for! It is not my fault that they have reached the "saturation point" by adding more customers than they can provide service to! I'm extremely frustrated with this company to say the least.
Wow don't try to run a business on Windstream Internet (credit cards) unless you like telling your customers "sorry we can't take cards because the Internet is out". HAPPENS FOR 5 HOURS+ EVERY TWO MONTHS ATLEAST.
I wish there was a 0 star option but I'm out of luck! The Internet is complete garbage with a solid 3500 latency! And we are getting 2mb out of 12mb that we are paying for. Can't even use my phone on the wifi and not to mention the customer service, oh god please don't get me started.
Worst internet speed I have ever experienced! I called Windstream several times and they do not return my phone calls. They promised 10Mbps and only delivered 2Mbps.
Only had this service for a couple of months. It's very slow and they couldn't supply the speed we asked for. Currently it's not even working.
If you can't fix our internet you should probably knock some money off our bill. Just sayin. I'm a college student who needs Internet!
My buried phone line was cut by an electrician. Called windstream Thursday morning to schedule repair. They laid a new phone line....ON TOP OF THE GROUND. It would work fine if I never mow the yard. Maybe they can get here in another 5 days to finish the job.
I have been paying for 3M service for over seven months and never received any change to my internet. When I went in the store they told me there was nothing they could do about it. Running speed tests I found my internet to be 106K therefore not even close to reaching 1M of service much less 3. I finally spent the day talking to customer service/billing/and various other departments getting the runaround and having my call conveniently disconnected before getting the answer of "We don't see any prior complains on your account and therefore can't do anything for you." I suggest if you have a problem with the service to immediately call and go through the runaround or send emails. Going into the store will not help!
Windstream is the slowest internet provider in this town, I get disconnected every time I try to surf the web itself. I cannot play League of Legends to this internet provider, If you want to have fast reliable internet, then Windstream is not a place to go to.
I love the girls at windstream...they are very helpful and polite to customers. ..they keep windstream working well...
There should be an option for 0 stars. This is by far the worst company I have ever had to deal with. The internet never works and they will continue to add on fees to your internet service and not justify why. NONE of the employees I have spoke with have any idea what is going on. I don't even know how this company still has customers.
Essentially a scam company. Their primary business comes through shady exclusive apartment deals that force you to use them. Nobody would choose them as their IP otherwise. Completely unreliable service coupled with a lazy and incompetent customer "support". If Windstream is your only internet option, consider becoming a monk.
Horrible company. I have had SOOO many problems with them. I fought with them for over THREE MONTHS because I couldn't play online games at night past 6PM due to random lag spikes. They kept telling me it was too much traffic and said they need to fix a node. So they obviously do not have an infrastructure to handle the traffic. I called so many times, each time was a nightmare because they could never locate my account.
They finally fixed it, and now I am having issues with high latency several months later. I go to contact them and their chat service isn't working, their email form has an error, and I waited on the phone over 30 minutes before hanging up. RIDICULOUS! I CAN'T CONTACT THEM. DON'T USE THESE GUYS!
My boyfriend was stuck with this service through his rental unit. And I say stuck because this is the most horrible ISP ever. Period. If he had a dollar for every time the DNS dropped out, he could have paid Google to run a fiber cable across the entire midwest and still have a ten million dollars left over. I hope Windstream gargles and dies.
By far the worst ISP in State College, and the most over priced cable. I was forced to use it as Xfinity was not available at my apartment. If you have a choice, do not use Windstream. Also, their fastest service does not meet the standard of broadband speed in the United States. Avoid at all costs. It probably makes more sense to get an unlimited plan on your cell phone and just use that as a hot spot.
Do not get Windstream! The connection is horrible. We have been in an "internet blackout" going on three weeks and no one can give us a straight answer on when it will be fixed. Unfortunately its the only internet company that services Manning...
This is one of the slowest rated internet connections I have ever dealt with. Save yourself the time and money and go with Comcast!
Dont use these clowns. Not only do they not give you the speed they promise you, but they over charge for it, then refuse to lower the bill, or even try to fix the problem. I am suppose to be getting 3.5Mbps, but am currently receiving anywhere form .09-.19, paying 70 bucks a month for it. trust me, look else where, it will be well worth it.
Crappy service. Slow as molasses in January. Tech was supposed to show for the last two days to fix the "problem" and there hasn't been anyone and I've been calling all week. Also, they love to put you on hold and they act like they dont know what to do to fix the problem. The problem is "YOU" Windstream!!!!
I got service in July. Paid extra $10 for high speed internet which they said you can hook up to 13 devices. Sounds good doesn't it. First I don't have 13 devices in my home. Second I can get 1-3 devices but if I want to stream a movie than its 1 device at a time. I been complaining since July and had file a complaint with FTC online about their sservices. GO ELSEWHERE!!
Windstream is a MONOPOLIZER and a SCAMMER when it comes to Nebraska's rural internet carriers. Their prices are soaring and very expensive. Windstream offers a speed now of "50 mps, up" but when they throttle online gaming and video services to only 30% of your paid for bandwith, don't spend the money on 50mps, you will only get 12 at most!!!!!!!
Never recommend using this company for anything! Service is non-existent. Each time I have called, I get a different answer to the same question and am given inaccurate information. Been trying to cancel our service with them and get a refund of a credit on our account for 6 months now, unsuccessfully. Today, tried again to contact them, was left on hold for 1 hr. 22+ minutes and no one ever answered, so finally forced to hang up. All that time on hold, I got online as the hold message kept suggesting, only to try to "chat" on their website and was given a message that it was unavailable, so sent my message via email...still waiting on a reply!! Horrible company, cheap price=no service, so just be aware of that. They don't even deserve the 1 star.
they have the worst customer service as bad a time warner. such a run around to get a local office and then they turn out to be gas stations or someone's desk phone or hang up on you.
terrible erratic speed and lousy customer service;advertise premium high speed internet but not available in my area.
I have had Windstream for several months now and I would NOT recommend it to anyone. The customer service line is slow and not really helpful. I have a problem with my phone line monthly. (Sometimes 2 or 3 times a month.) The internet service is ridiculously slow.
If you need your phone and internet to work, I suggest you go with a different company.
Windstream is a phone company that lists a disconnected phone number on their website as their contact number. If that doesn't kill any confidence you may have had in them try this: The only # I could even get for them was an 800 # the local police supplied. With this I reached a pleasant young man in Georgia who said he needed my social security # ........just to report a phone line down in the road. I guess their line can stay there.
I can't stand their internet they say you should get around 6mb speed. I just did a test and got 421kbs upload speed and 371.8 download, yes down load speed its been going on for 3+ months they do nothing and we cannot get any other service where we live. They probably know that.. It is bull.. We live in a rural area on white cemetery rd. Hannibal. once in a blue moon we'll get 2mbs speed but will not last for half an hour. Our ping most of the time is between 260-500.. sometimes it over. Its slower than dialup. we pay for high speed internet and get slow speed...
I don't know what this company purports to sell, but the telephone number is for the ALABAMA DEPARTMENT OF PUBLIC SAFETY. Why do they call me? I do not know. When I return the call, nobody answers.
Doesn't work half of the time and even when it does work we don't get the speeds we are supposed to be getting.
sherry woods. looking for Sherry or any of her children Please call me.
Pretty bad speeds, prices, and reliability, but they have a monopoly on my area, so what can I do (other than cross my fingers that broadband gets here soon). My biggest frustration is the crippling ping spikes that haunt me every few weeks. Sure would be nice to consistently get what I pay for!
I called them 3 times for a no show on an install.Called each time .They said that I had no appt for an install.After I was already installed with another co they were giving me automated messages to confirm their install time lol..They are a mess folks.Customer service is the worst.Go with a satellite co. These people arn't satellite.I hear they have slowww internet and are down alot. Ask your neighbors about them.Read the horrible reviews.
Complete lack of support. Having trouble with WiFi, called, fit transfered immediately. Went through extremely lengthy automated "service" only to be disconnected at the end....that's not Customer service!!!
Wind stream support and repair is NON EXISTING
Run! don't walk, run away from this no service slow moving circus sideshow hillbilly excuse of a company. NO SERVICE, NO SERVICE, NO SERVICE. If you want to listen to a 30 second loop-tape of bad spa music for over an hour, look no further.
Excellent staff. Handled my issue promptly and professionally and I saved money at the same time. I see their personal level of support as an added value to existing service I am recieving.
Windstream sucks! My internet gets dropped no less than once a day. Totally tired of this company. And they will very shortly be totally FIRED!
Internet sucks and they jack your prices up and then try to get you to spend more money.... some people at the concord office are rude as crap... i have to reset my wireless box 3-4 xs a day and they have no problem with that but i do bc $70 for crappy internet and i have to do their job......
Internet speeds dropped significantly. Have had Windstream since we bought the house new 8 years ago and was always relatively happy with service. It was fast enough to surf and stream video (Hulu, Netflix) but recently internet speeds dropped off a cliff. We were paying for 6Mb and routinely getting literarily 0 (wouldn't even load Google home page) to 1.5Mb with spikes up to 4Mb during off peak hours. 90% of the time it was to slow to even load the most basic pages. After 2 visits from Windstream, a new modem, trying a new computer, and hours on the phone with the help desk I'm fed up. Everyone I spoke to and the technicians were very helpful and nice but the actual internet service is garbage. Were in a 250 home development in Huntersville and Windstream is our only DSL option, the switch is just over 1/2 a mile away, we pay $55 + fees for 6Mb and nationwide phone service.
We have had Windstream for years. We live a mile off the road and they were the only ones who provided to our neighbors. After years of having them and many complaints, they can not provide us with anything any higher than 3 mbps and that's at non-peak times. They say it's because there are so many people running off the main line so they switched to another and we get the same amount. They again say it's because there are too many people coming off that main line. Someone watching Netflix and a youtube video at the same time causes them to take turns freezing. There are many houses out here and we all have the worst internet possible. I'm very unhappy with it but we don't have any other choice since even Time Warner says it would cost US thousands of dollars to run a line to us out here. I'm not paying that much just so they can charge me monthly only to find out that they can't do any better. I don't know why Windstream won't add another main line then since we can't get anything any higher than 3 mbps on either main line that is near us. Still looking into other options....
Would not recommend to anyone. Poor service took 10 days instead of the advertised 3-5 to get service connected. Then the tech was very unprofessional and didn't call before coming to alert us to be home so he just left after we were told we would get an hour notice. When you call the support number it routes out of state and they don't know what the techs are doing in our area.
Customer service is terrible, Internet always goes down and when you call to fix it, no one ever answers. Very poor.
Be warned! When you sign up for services, you may unknowingly be signing up for services you didn't ask for that are offered "free" for the first few months Then you will be charged for these after the trial period. If you don't ask for these to be removed before they appear on your bill, you don't get refunded for anything that you get billed for!
horrible customer service. pretty much lied the whole way through set up. couldn't find my house so they skipped it! then told me they would be out on Monday, never showed. supervisor gave me $35 bucks off, big woop. told me they work saturdays which was a lie. they are plain horrible.
Tried to find this location and phone number on Windstream's website but there is no pull down menu for Pennsylvania. But I've seen the store since and saw the listing (and called) this store.
Even the Windstream telephone operators are too lazy to realize the website programmers got lazy didn't add PA.
This is typical of this company since they bought out D&E Communications. I hate Windstream - a real let down of what service I used to have.
There is not less than a star I can give. They suck so bad. I hate their service and they don't seem to give a sh*t. I live in internet HELL!!!!!!!
Slow internet service, poor customer service, slow response time. I have experienced poor internet quality for quite some time now, and haven't seen service after two days of waiting and all that has come out of waiting on hold and dealing with rude service people is reduced internet speed and being ignored when wishing to purchase the upgrade.
I will not continue to pay for their overpriced internet. We've been experiencing a black out in service for over 30 hours now. I called the local office today and got no answers from both of the people I talk to besides that they would transfer me to someone who would give me the answers directly. I was put on hold for a long amount of time and was only answered by another automated menu. I got no answers as to when it will be restored. A good amount of the mall vendors can only take cash transactions because of windstream service outage but I haven't heard from anyone that windstream has reached out to offer answers or solutions. This is some of the worst customer in product service I have ever had to use.
This location has been closed down. All phone calls get transferred to a location Kerrville, TX.
Have had Internet with windstream for 8 months and will be canceling service this week. We've had to call an endless number of times with complaints about the internet not working at all or being slower than dial-up. Save yourself the time & money & do business elsewhere!
Hey we are going to charge you out the butt for 12mgs, hey that's great I can't even watch YouTube videos, run away as fast you as you can or fear the consequences of being so disappointed at life
I would not recommend Windstream services to anyone. The services do not consistently work and Windstream has by far the worst customer service I have ever experienced. Don't waste your time with Windstream. I spent far too long trying to get them to resolve their issues and finally decided to go back to Time Warner.
I had internet and telephone services with Windstream for six years and up until recently both have worked find. The 12 mb service was only $5 more and worked well. However, a few months ago the signal started dropping and we had to make many calls to their offices. We ended up without internet service for over three weeks. It became clear that nearly all the tech people on the phone were incompetent and the wait from someone to come to the house was five days or more, even when the last person didn't fix the problem. They said I needed their modem, even though mine had been working fine, and when they put theirs in it didn't fix the problem, but raised out bills. They said the poor service was because they were busy with the new Kinetic installations, but if they don't have enough staff they should hire more. We switched to Time-Warner since it is unacceptable to be without service for three weeks. Perhaps they will get better when the get over the Kinetic hump.
Terrible Internet and Dish service. The Internet rarely connects, despite innumerable complaints and new modems. Dish service is always dropping HD channels I shell out cash for each month. The customer service is atrocious. I wish there were a better alternative for me in my apartment complex.
Only works sometimes.. The internet has been spotty if on at all for 3 days. No one has even attempted to fix this problem =/
Windstream's Internet Connection is total dog s**t. My iPhone is constantly dropping the Wi-Fi signal and online gaming is now completely pointless. Your piece of crap service is costing us money by sponging up all our data to run apps that should work off of the Wi-Fi. As soon as possible I am switching my internet service back to MI-Connection. Thanks for nothing Windstream.
Hope it burns to the ground
One Word, Bad. This company is very unorganized, I Give Wind Stream two stars, cause WHEN the internet works, it is not that bad, but more than half of the time i am trying to figure out when the internet is slow. Customer Service is absolutely horrible. Spent months waiting for the upgrade they promised me, but they always had an excuse for me. I am stuck with Wind Stream, cause of where i live, I suggest to try and stay away from this company, but if you must have them. Be patient, you may be waiting awhile.
This provider is a complete and absolute train wreck. A family member of mine recently moved into a new house, and had scheduled for the phone/internet to be activated the next day. She made that appointment several weeks in advance.
Given the window of 9-5 for someone to show up, she took off work to stay home that day. Windstream was a no-show. Instead of admitting to making a mistake and promptly making amends, they had the audacity to reschedule her appointment for a month later because they were "too busy". Given her age and lack of cell service; this was a big problem. They made no offer to provide any type of financial coupon or retribution. She still paid full price.
Since then, there has ALWAYS been something wrong with her bill; some bogus charge that they can't explain. Unfortunately, this is the only company she has the option of using due to where she lives.
My advice: STAY AWAY. This company is a disorganized, disrespectful mess.
It is sad that a company thinks it okay to over charge and then give absolute garbage service I pay for 25 mbs down and I'm lucky if I even get 3 it's pathetic. I will never vouch for this company. It's so bad I would rather go back to Comcast limited bandwidth usage
windstream telephone people try to help and i believe that they are doing all they can with what they have. the problem is they apparently have not been giving the training that they need for the service they are responsible for giving.
in response to my business internet outage, the 'tech' on the phone told me since it was Sunday a repair man could not be dispatched nor could i put in an order for monday, i would need to call back. the repair man assured me they worked 7 days a week. i was then told to go to a bogus store in a neighboring town and buy a modem. when i called back on monday i was told i would need to go through the 'checking, unplugging process again'. when i told them that i had static on my phone they said i would have to call the phone department, again with the numbers and questions, they told me they would have to send out a separate repair man and only after that man could they send out a man to repair the modem (the store that i was sent to did not sale them). when the repair man got there he was able to repair the phone and modem without a problem. They had the ability to offer good service unfortunately the people who answer the phone are not informed of this ability.
The ABSOLUTE worst customer service I have had ANYWHERE! The service itself is mediocre at best. If you have a choice, run to another company! I sincerely have no idea how in the world anyone would actually choose this company over another. If I had to move to an area that only had Windstream as a provider, I would opt out of moving there and continue to find other residence. IT IS THAT BAD.
What a horrible company. Too many partners and too many employees that do not know what is going on. I have no idea how they stay in business and are able to figure out day to day operations. 5 hours on the phone trying to figure out a problem. Transferred 30+ times and disconnected 5 times. On hold for 3 hours at least.
Bad internet, bad service, always out. And they make you wait on the phone forever!!😡
If I could give them a quarter of a star, I would. This company is, basically, a monopoly and people are stuck with it, unless you go with satellite, which can be just as bad. I had run ins with this company for the last four months over our bill. Each month was something different that had to be dealt with by a phone call. The internet is not the speed that is paid for, but we keep getting told that it depends on how many people are using the service. How about using the money, Windstream, from the bloated, over priced bills you charge and upgrade YOUR system!
Worst internet provider I might as well not have internet. I have called them multiple times to fix my internet because it is slow. They didn't do anything for 8 months and we finally got an upgrade to 10mps and it is still worthless.
I had WIndstream for 3 months. The internet service provided was decent, but it was very spotty in the evenings. I wouldn't have minded the service if I was paying less for it. I decided to take my business elsewhere because I could pay less for better internet.
Worst internet provider,
Worst internet service.We had two phone lines with them but they kept us charging for 5 lines.
I signed up last year and it has been a full 365 days of headaches. Poor internet service is the best they have provided and on the day I decided to get a landline phone I also received calls from telemarketers asking for me by name. Unbelievable!!
El peor servicio al cliente que jamás halla recibido!!!! The worth customer services in the planet!!!!!!!
They are the most incompetent people ever! I asked to get a location to which telephone pole to take my service to and they said i could choose! REALLY!!!! The poles that are there are getting moved because of road construction. She was very condensending. What a hateful old woman! If i was in front of her i would have smaked the crap out of her! It is a good thing they have their customer service representitives away from where they are providing service! #DUMBWINDSTREAMSERVICE
They have a monopoly in this town. They are the best and worst because it's all you can find.
I am so please that I was referred by another customer of Windstream Communications to Windstream. The customer service is old-school, like it used to be before everything went "corporate." I received a call-back and my service was hooked up very quickly--was advised of the best possible plan to get the most bang for my buck, so to speak, and am getting Internet service and phone service for less than phone service alone. They asked if I would like a specific number, and they were able to secure it. I was also given direct-dial numbers to contact them for any questions or issues I might have--no 1-800 call center. I am very happy with Windstream Communications and would highly recommend.
Would give a lower star if I could. 4 days into billing and they charge for a whole month. Try to talk to a person better know a name there is no operator to HELP (remember customer service) guide you to the right person.
I have been experiencing horrible ping that ranges from 500-1000 ms for months now. Every time I call in to get this problem resolved, the customer service says that they will fix the problem and send the notification when the problem is solved. Of course they ALWAYS send the notification to notify you that the problem is fixed when in fact the problem still exists! The internet service as well as the customer service that Windstream provides are outrageous. The only reason the company still exists is because they hold monopoly in some regions where customers do not have better choices. The service they provide is horrible and the price they charge for the services are close to scam.
I ordered phone and internet and needed installation as we do not have a phoneline. They gave me the installation date and then never showed. I rescheduled the appt. and they didn't show for a second time. Instead they mailed me a modem that I can't use because I have no line. Bad experience. Service Electric is bad too, but not as bad.
Our internet was down for an entire month (Jan 1-Feb 1, which is when I cancelled service). 4 calls were made to try and figure out when service would be resumed and 1 service technician was sent out, all failing to fix the connectivity issue. When asked to credit the account for the internet loss, they said it was worth $25 of my $77 bill…bull-crap is what Windstream is!! Find ANY company BUT them!
This is the worst company that I have ever dealt with in my life! I have telephone and high speed internet service with them (I use the term "high speed internet" very loosely). Internet service is so slow and frequently is down. I pay for 5 megs and never ever get that. On speed tests, I come in at 0.8 - 1.7. When I called customer service, they offered no explanations and no discount on services, so I am paying for internet speed that I don't get. What a rip off!! I am in the process of discontinuing services with them altogether. Would not recommend this company to anyone.
Worst company I've ever dealt with, have been trying since November of 2015 to get my internet service upgraded to fiber optic so I could get better then 3 mgs , outside contractor showed up in January 2016 ran the fiber optic cable and installed a new box on my house, Windstream was supposed to send someone to finish the installation inside my house, all calls to Windstream resulted in nothing! Repeatly told I didn't have fiber cable available in my area! Actually drove to local office with pictures to prove it, said it was their equipment "..now it's March 2016 n I'm still waiting and getting jerked around! 😡
I live a mile from store and told not in area by recording. Tried online same...good luck getting a live person. Guess they don't want new customers
Tried to get an upgrade and the tech. showed up unannounced knowing that he had to come inside to complete the upgrade. There was no communications on an appointment. 4- days later I still do not have internet and I cannot get confirmation on what time they are to be there tomorrow, so that I can take time off work and let my boss know. Very disappointed with Windstream communications and service. I would have put 0 stars, but that was not an option and they are the only carrier in my area.
Can I just express how much I despise this company? I have spent many hours frustrated over how the Internet drops FOR HOURS in the middle of the day. Our Ethernet box heats up and smells like burning plastic. On average we get 1.5 MBPS download speed and .2 MBPS upload. JUST TERRIBLE. We pay good money for Internet which is unlimited as a resource. Unlike fossil fuels and gemstones, Internet will never run out. So why do we pay so much for nothing?
We have called every satellite Internet provider, and they all offer us a "partner company" which is you guys... did you buy Monroe out??? Everytime we tell the company that we are trying to get away from you!
To anyone looking to get Windstream, don't do it. Just don't. If you live within 300 feet of the road, call Comcast. They now offer in our area. We sadly live 700 feet off the road so Comcast is asking $1,000 to lay the cable out instead of being free.
Thank you, I hope Windstream improves their Internet one day so that I don't have to cry over it.
Unreliable, slow, terrible customer service and the DON'T CARE because no one in derelict Monroe understands anything besides poor oral hygiene and wal-mart
Haven't had Internet in 11 days with no end in site. The amount of incompetence is astounding.
gave it two because its not too bad for streaming or playing online games BUT you can't do both at the same time with 6mbs but i have no choice because thats all they offer and im paying 70 bucks a month for this crap! i wish another provider was available. funny thing back home in texas with time warner i paid 50 dollars for 30mb. so windstream is honestly a rip off but like i said i have no choice but them.
Worst internet I've ever had...not to mention the most expensive. As soon as there is another option in my area I'm gone. The first two months I couldn't get my internet to work long enough to pay for my internet. Ironic?
Also, was not offered any "specials" when I moved in even though I specifically asked about them and now I get offers in the mail that I'm ineligible for since I'm already a customer. Not to mention all the "add ons" on my first bill that I was not informed of or asked if I wished to purchase at the time I started service. Ridiculous.
This company is unethical, the customer service representatives are rude and often don't know what they are talking about. Not sure what kind of sales credit the individual who signed me up got for signing me up for things without promotional offers and other services I did not want or need but I sure hope it has been reversed.
There a scam taking advantage of people how don't have other options and 3mpbs for $80 a month is a rip off.. Most expensive dial up in the world
I've been an extremely loyal customer for 4 years. I pay over $77 for max speed Internet. I am constantly having issues with streaming Hulu or Netflix. I will not ever recommend this Internet company! I am hoping something else becomes local ASAP so I can switch.
Worst internet and customer service I have ever experienced and I've dealt with some bad ones. I switched over to Ulink and haven't regretted it.
Windstream is one of the worst things about Bolivar. Shady business practices, staff is not very knowledgeable, etc. If you can, avoid Windstream at all costs!
Every evening, my bandwidth is severely restricted, to the point that I can't even stream a youtube video without regular interruption at 144k. And, my connection goes out at least twice every day. I tried working with their support. All the did was send a guy out who hooked up a new modem, that proceeded to do exactly the same thing. I would sign up with pretty much any decent service that moved into the area at this point.
Emailed them 3 days ago, contacted them via support forums, and sent a tweet. No responses as to why my internet has been entirely unstable for 3 days straight.
Windstream has always been a bit slow and dropped connections on me, but not with this frequency. I can't believe how bad the service is. I want to move out of this town immediately just to get somewhere that has REGULAR internet. According to speedtests, my internet is slower than 99% of the US.
That is unacceptable. If Bolivar, MO didn't sign some stupid citywide contract, Mediacom or some other ISP could move in and run these guys out of town.
This town is getting too large to still be on ancient internet. GET WITH THE TIMES ALREADY.
Buyer be warned! See below.
I currently receive high speed internet for 44.99 a month (see below):
Current Charges Due - 10/23/14 $75.15
Current Charges Due - 09/20/14 $71.37
Current Charges Due - 08/25/14 $65.15
Current Charges Due - 07/22/14 $72.66
Current Charges Due - 06/23/14 $65.89
Current Charges Due - 05/27/14 $65.86
Current Charges Due - 04/22/14 $64.64
Current Charges Due - 03/24/14 $63.53
Current Charges Due - 02/24/14 $63.53
Current Charges Due - 01/22/14 $63.53
Current Charges Due - 10/22/13 $55.45
While 70$+ for an internet connection is alarming on its own, I was (as I believe all Windstream customers are) guaranteed a fixed rate upon sign-up. Surprisingly my bill seems to be consistently trending up, in direct contradiction to the original claim (see above). When guaranteed stability i received a bill this month of almost 150% of the original advertised price!
Windstream's reply to this was basically that i could expect my bill to increase another 10 dollars in October because a promotional discount was ending...There's no feeling of any consistency here. It seems they just charge me whatever they see fit on any given month. The service remains the same cost, but i get anywhere from 15-25 dollars tacked on in Windstream fees (not taxes..fees - ex. line maintanance fee, 6.04$). Some months they show up, some they don't, the charge isn't of a consistent amount. basically i just owe them a sum of money i have no control over every month. I feel like this should be illegal, especially since we don't have a contract See below for details.
Ping times of 100+ to Macclenny from Alachua. Download speeds up to 1.5mbps on a good day if you are paying for 3mbps. Customer service will either tell you that it is a problem on your end or there is a blanket problem in your area and a ticket has already been submitted. If Windstream is the only option in your area for a land line, you should at least consider a wireless 4G connection instead. It will perform better for download and upload speed. Ping time will be similar to Windstream but not worse. There used to be no problems until Windstream bought the area from alltel. It has gone dramatically down hill since then.
This store is now closed. Don't bother going there.
My husband, baby and I live in an apartment complex here in Effingham. Windstream is unfortunately the only internet that is hooked up in our complex. At first everything sounded great! But as it went on... and we have only been using them for a month... it's gotten worse. Our first bill, using the minimum internet possible was $145! Now I understand that we have to pay a 50$ activation fee, which is fine. But that means 12mgbites would be 95$ a month! Online it says it would be less than 70! We are considering not even having internet. It's not worth it. And every time I call with a question I have to call several times because either they can't figure out what I need or I get different answers each time. Only person I like from this company is the girl that came to hook it up. Otherwise horrible service.
Twice, I have had to contact the FCC regarding fraudulent charges and have had to have them reversed or have my account credited. I contracted with PC MATIC over a year ago for internet protection service, meanwhile WS claims that I had contacted them and request their protection service and have been charged for it for over a year! Lawsuit anyone? I have contacted an attorney and since this has happened twice, I've had it! Anyone remember the Wells Fargo fiasco?
Windstream has a major characteristic which is Lying and stealing. I signed up with them, they appeared very nice. I used them for only 3 months, I had to quickly disconnect from them before they rip me off completely. They shamefully have hidden fees, they wouldn't tell you of until you see your bill. When you call them to verify, they always come out with one ridiculous and out of the world explanation. They lie about everything, that I begin to wonder if part of the training they give to their workers is teaching them how to lie. They give you an appointment they never keep up with and shamefully without any form of apologies. Service is ridiculously awful, with an out of the world charges.
I have reported this to BBB that Windstream charges me differently monthly when I have unlimited service. This company is getting extra money out of customers illegally. Once the BBB got involved it improved but now has gone back. They are ripping people off on their bill and somebody needs to stop this. I hope they go out of business because they do not deserve to be in business.
I received a opportunity to install high speed in my home in March. So I called and set it up. The soonest they could come was April 2526th. On the 2426th I called early afternoon cause I haven't heard when they were in coming to my home. I work away from home. The lady said she made a note for them to come last to my home at 5 to 5:30. I hurried home and made arrangements for my daughter that was working that night. I waited 1 hour before I finally called. They said the tech tried to call me and I didn't answer and I didn't have voice mail. All false cause my phone is always on me.
I live out in the country so our options are limited with internet. I was with Hughesnet that was a little slow but never lost service for more than an hour unless we lost power. Everyone around here raved about Windstream. OMG what a joke. I pay a fortune for their best internet service. I come home after a week of vacation to find my internet not working. I call first thing Sunday morning to get it fixed. I am told they will have it fixed my Tuesday at 6 pm. I think 48 plus hours is absolutely ridiculous to wait for it to be fixed.
WHAT IS LESS THAN DISSATISFIED. I have a home in the North GA Mtn, We have Windstream - the worst company ever - I had a cable laying across my yard for over 2 years. I called every month to be told - "It will be buried shortly." - What's shortly - REALLY. Now for the big problem - I called Monday to turn on my cable, telephone and internet from vacation mode to ON - guess what this company had the nerve to tell me - they have so many people signing up because of some promotion that it will take 23 days to turn on an existing customer - THEY DON'T CARE. WINDSTREAM THE COMPANY THAT DOES NOT CARE!!! I feel sorry for the people who answer their phones - how many excuses must they come up with. I pay my bill and NO SERVICE.
They don't have many reps that know a thing about customer service. The dumb ones (& there are many) don't listen & the more intelligent ones, try to intimidate or insult you. They ALL interrupt you when you try to explain the problem. They are the only phone company we have, and that is a monopoly! The overpricing is out of control! And yet, they can't upgrade the service enough not to have a meltdown. Windstream is an established company now! I vote for competition! Which agency would agree with all the complaints listed here? I want AT&T for $15 a month. We have been paying around $100 a month for 20+ years!! ETIR (every time it rains) out, too cold, out, too hot, out...
June 2, 2017 internet went down. Called Windstream and trouble in my area. Service to be back up by the next evening at 8 p.m., and would I like to have a call. Yes. That evening the 3rd my service was back up, but now my phone has static and the sound of one's voice fades in and out. I called them the next morning, Sunday the 4th, and trouble in the area, and the best they could do to get things fixed and or send out a tech would be Tuesday, June 13th. Yes, June 13th. I did find a web-site to communicate with them. They send me questions like - Does your phone have static? Has there been storms in the area? etc. I called my next-door neighbor and she had the same trouble with her internet and phone with Windstream. Her phone did stop all its problems. Currently the static sounds like a jet taking off, neither one of them rings, the answer machine does not work. I can call out but of course the static is still there.
Windstream is the worst type of company. Their company statement is to provide their customers with the best high-speed internet possible, but this a blatant lie. The first few months were fine then afterwards it became awful. They guarantee 6 mb per second speeds which in itself is pretty awful for the $60 dollar a month rate. My internet speed currently sits at about .20. Yes .20 mb per second. What they are doing should be illegal as they are abusing their power as the only internet provider in the area. They are rude and intolerable when it comes to customer service and refuse to fix anything about the awful internet that they are providing. I wish somebody would do something about them as I am at a loss for what to do.
I upgrade my service from 6Mbps to 12Mbps. Sadly it was a costly mistake. I can get 12Mbps during the day but at night the speed drops dramatically. Sometimes to less than 3Mbps and NEVER more than 6Mbps. I called today to try and switch my service back to 6Mbps and was told that I would have to pay $30/mo more for less speed because they were applying a $30/mo promotional credit. So I'm stuck paying $65/mo for internet speeds that are worse than some third world countries. I've also made countless calls to tech support. I was told that the lines are saturated at night and I wasn't the only one having that problem. Sadly they don't seem to have any incentive to fix the problem.
What a nightmare! Submitted a port request on June 5 for two of my three line we have had with Windstream for 19 years! First it was rejected because they didn't like partial ports. We notified them to port the two and keep the third line active. Then they were suppose to port on Friday, June 16th at 3 pm and they did not. Called the following Monday and the claimed they had a preferred customer hold on the phone numbers. I ask the hold be released and they stated it would as of 7 pm that night.
I have never been so mad at a company before that I felt compelled to write a review. The short of it is my family owns a small retail business in Metro-Detroit and I have been unable to answer one of my business lines for 3 weeks now because Windstream lost my number and their bureaucracy is so thick no one there can fix this error that they made.
10 mos. ago, I upgraded my DSL, increasing my bill to $105/mo. Ever since then, either my landline home phone or my internet goes down intermittently for days. I'm so tired of having to call these people and have someone come out to "repair" whatever is wrong with this - only to discover it's down AGAIN. This time: my phone has been out for a month! I've had Windstream for over 10 yrs. and never had this problem until now. WTH, Windstream!
I have their 25 Mbps plan. I get 10 at most and usually much less. Sometimes it takes a full minute or two to get a page to load on my laptop. Tech support claims it is my brand new ASUS computer that is the problem. But, the Netflix also crashes on the TV. They also charge me $18 worth of phone fees, and I do not have a phone plan. I have a high speed internet plan only. SCAM! You do not get speed and get charged for a phone regardless. SCAM! We hope MCEC gets out this way, because these people will not fix the problem and lie to you over the phone.
Over a dozen times per year our phone service goes off for our 2 phone numbers from Windstream. One phone number is home but is connected to my heart monitor. The other is my wife's commercial line that is connected to her credit card machine. When this happens, it takes them up to 2 weeks to repair the lines. Yes, we do have cell phones BUT 1. We are paying for 'land line service' (my heart monitor requires it). 2. The devices NEED land line hook up. When calling for support, you wind up talking to someone from Sri Lanka or India or (Mars??) who is extremely difficult to communicate with. We pay premium prices for very poor support and service.
I discovered June 27 that emails sent June 25-27 were never received by recipients though my email program showed the emails were sent. When I contacted Windstream I was told that there had been a problem with their server and they were working to resolve the problem. When I asked how I would know when the problem was resolved, the customer service representative said, "I suppose you will be sent an email." I have not received notification that the problem was resolved nor notification that there was a problem. I am once again very disappointed with Windstream's service and customer service.
I live in Folkston, Georgia. Windstream charges all their customers different prices. I am paying $88 a month and my neighbor across the street is only paying $67. When you call it takes forever. You are continually on hold. And when you try to get a different kind of service there are no other options in this town. I thought monopolies were illegal. Windstream has horrible service. My service has been in and out continuously. I have had to call service techs five times in the last four months. I just want service from another provider.
We opened up a new business this year and ended up going with Windstream for or telephone and internet service. We didn't want to use them because just to initially set up service took them over a month. They missed 3 appointments with no phone calls to give us a heads up either. When I called in after they missed the last appointment they had no idea what was even going on. I received a bill before my service was ever hooked up, for 190 bucks. And now we've received our 3rd monthly bill from them with $44.93 + $8.73 just in surcharges and fees.
When trying to do auto pay girl must have punched in wrong acct. # so when they went to do auto pay it refused to give money to Windstream. They charged me 30.00 and took 5 hours off my life waiting for rep. This company needs more people, but at least I talk onshore instead of asking what 1,000 times.
We moved to another home and had to cancel our service. It was cancelled (and confirmed) on December 1, 2016, but we are still getting billed for services that have been cancelled. The entire time we had Windstream we were never late for a bill, etc. Attempts to rectify the situation are just so aggravating. I have spent 2 hours and 20 minutes trying to get this resolved. Never again will I use Windstream for anything.
This company has to go! Problems on and off since April. Takes them 7 days to do anything. Story too long to print here. I hope Mr. Windstream reads the notes on my old account and the new. They didn't bother to tell me about which changed the phone number to my business. No wonder the phone stopped ringing!!! They have no clue!
I have read all the reviews and I did not find one good review. Our landline phone has been down off and on for years. I call and they make a ticket. Last I hear from them. If they do come they will tell you they can't find the problem and leave saying someone else will come. Of course they never do. Our phone rings some days, some not. Weather seems to affect it somehow. They really don't care. Maybe if more people reported them to FCC they would make some attempt to improve. I did once and am going to again.
Does anyone have the contact info for the law firm in Al that is handling the complaints concerning the dial up speeds they are selling as DSL? It has taken over 5 years to get a broken connection fixed on the mainline and I have had enough. Thank you for your time.
My father passed away and then my mom. I called to get the service cut off 2 months ago. They didn't cut it off for a month because I was given the wrong fax number to fax his death certificate. So when I called back, I was told I had to pay a month of service on the bill even though no one was there to use it. That wasn't my fault they didn't receive the certificate in time. They made no contact with me concerning this matter. And when I called back the woman on the phone was very rude. Not good customer service at all.
As a nonprofit we operate with a very limited budget and tight funds. Our Windstream bill monthly is $494.97. Includes phone lines and very slow internet service. After reviewing the account and talking to Windstream, we elected to move to Charter at less than $170 per month, 60 megs internet service plus cable for our client's children in the day room.
I have been dealing with Windstream for decades (they were Alltel when I signed on). I have them because they are my ONLY option. After over a year of telling them that my modem was defective (I once was an electronic tech and now I work on computers as a hobby) a tech came out and informed me that I had a defective modem. Modem replaced problem solved. Today I was scheduled for a service call. No one showed but the order number was listed as completed. To add insult to injury, my internet speed is a little bit slower today that what I am paying for by contract. After decades, I could write a book.
Our phone provider for our business is Windstream. On 6/6/17 we found we had our secondary line had heavy static and we could not receive calls in or out and our alarm system was sounding very loud throughout or facilities and we could not shut it off. Our security & fire system is tied into our secondary line and we could not alarm the facility at night or shut the alarm off. So our call was urgent. The rep came out on 6/6/17 but he serviced the wrong line. When we notified the tech of that, he stated he would be back the next day.
Since becoming a customer in 2013, I have had consistent issues with internet speeds too slow to accommodate Netflix, YouTube, and my online class modules. Every year Windstream reports that they are improving their infrastructure and should be able to provide higher speeds the following year. At this time they only guarantee up to 3mbps. However, my speeds are dramatically less than 3mbps even when connected with only one device. Why am I paying for broadband speed but receiving dial-up speeds???
This company is TERRIBLE. They rescheduled my appointment from 5 days after making the appointment to 10 days. Then they called me the night before to tell me that they would be there between 10-2. I took off work from 10-4. Then at 8:20 the day of the install, I get a call from them saying a technician will be there between 8:15-12:15 THAT DAY. I called immediately (which took time away from the client I was working with at that time), and explain the circumstances. The woman said she put a note on my account that I would not be available until 10. Well, I get home at 10, and there is a note that someone has already been there and to call to reschedule. So, I do.
Windstream may be the worse company in America. They should be ashamed. Today I ran a speed test. 45 ping, 0.14 download & 0.00 upload speed. That's strong. We have had no other choice in 9 years now. These guys said I would get 6 Mbps I only received 2-3 Mbps for 8 years. Only recently did we get a bump up to 5-6 Mbps. I can hardly work from home with this. They should pay us to use this. I wish and hope that some other company can invest in new infrastructure and give us quality internet service. Boy do I miss AT&T. Close to our home Google is putting in a T1 line. We can't even get 6 Mpbs for $60 a month. UNREAL!!! Run if you hear the name Windstream.
After signing-up for service I received an email stating I needed to call to confirm services. They requested I fax them a copy of my Social Security card. I said absolutely not! I filed a complaint with the MN Attorney General's office.
Our internet is down constantly with only recently getting 3mbps. It was off with a 10 day wait for service until 16th of March and down again on the 23 with another 8-day wait for someone to fix at hub. They are also charging us $75 for a rate that was guaranteed for life at $29.95 which I have the advertisement and management's email confirming the fixed price offer. They are an awful corrupt monopoly!
My internet is down 4-5 week. I have to reset the router. They have been out several times. 1 person says it is fixed. The next person says that the signal is weak in to the house. If there was any other service in my area I would drop them like a bad habit. Windstream has the worst service and customer service in of any company that I have ever done business with.
Our internet speed runs at .15-.25. It usually locks our computer up because it is so slow. I pay $65 /mo. for a service we can barely use. It's frustrating because they have a monopoly in our area with other providers so we have to suffer with a sub-par company that the government have money to so they could update their fiber optics. But as usual they fleeced the government.
I've only been with them three days, but I already hate them. Everything is fine, except for trouble with the sports tier. I got it so that I could get baseball games on FS North, FS South, and FS Ohio. But all of the baseball games on those channels are blacked out. I've talked to their service department and they say I should be getting them and she could not figure out why I'm not. I have been using it for three days. My account is not suspended, pending, or rejected.
I live in a rural area and have for most of my life I have been trying to get a decent internet service here at my residence without resorting to dreaded satellite. For 10+ years Windstream has for some reason refuses to expand their service to my address, claiming I'm "too far away" from a central office or sub station. I have access to their phone service but not internet. I can drive 5 minutes in one direction and 10-15 minutes in the other and those people have access to it according to their availability map.
This has got to be THE WORST company for customer satisfaction. I'm paying extra for faster internet connection speeds, and receiving a blistering 1MB speed!! Often, it's less than that. Nowhere on their web site does it indicate anything near this speed being offered. You see them promoting MUCH faster speeds, but delivering MUCH less than what is offered. I have made dozens of calls to customer service, and receive a condescending service reply that wants me to be EXCITED that they are giving me THAT MUCH speed. Look elsewhere if you want something that is with-the-times, speed wise. Windstream is stuck in the 80's technology-wise, and they refuse to upgrade, as long as they can keep collecting their fees.
When a consumer pays for a service he should receive that service. When you pay for a service and then it doesn't work you should get a refund. Windstream has a wonderful racket going. You see you NEVER get the speed you pay for! When you discover that you don't get that speed you have to ASK for a lower (read this as cheaper) speed. But here's the rub... they won't refund you for what they over billed you for. Now this is a racket but if you have their service and it quits working you do not get a refund for your lost time and money. AND if you call in (like I have at least every two weeks for the last 17 years) it is at least an hour of CRAP... Check this, check that, try this, etc. Now this would be fine if it was your FIRST ISSUE but they make you troubleshoot EVERY TIME. Even if it was an hour ago that you called last.
I called and got Internet on 6-24-17. I was told the installation date would be on July 5. They called to tell me they would be here anywhere from 10 to 2. I waited until 4 and called them and was told that the installation date was 7-17. So I wait 2 more weeks. Well they called to confirm and told me they would be here anywhere from 9 to 1. So I left work early to be here. It's now 4 pm and still not here. So I call them and they tell me it's going to be another 2 hours. Now mind you I have already missed 2 days of work. So I called HughesNet. They were very polite and efficient. I got a better deal and they will be here in a day. Not a month that it was with Windstream. Every time I called they always said that I was lucky they were even coming. DO NOT GO WITH WINDSTREAM. They are horrible and their customer service really sucks! Not to mention the 2 days of work I missed for installation and they never showed up.
Signed up for my business. Never received a bill or a call about being past due. Disconnected my phone serviced for 2 days. When I called in to correct billing information, they would not let me without knowing prior bill amounts or account number which I couldn't provide since I never received them. On hold with them for over an hour and still no resolution. Terrible customer service!
THE WORST! If I want internet service where I live I'm stuck with Windstream. Probably an accurate name because they **! Signed up for 'only $40' a month. Had to use their modem which raised the price by $10. But with all the hidden fees, my monthly bill is over $80! PLUS. My internet connection constantly 'blips' and drops out. Seriously considering letting my service expire until I move at the beginning of next year.
We decided we wanted to try Dish Network for our "cable" and needed an internet provider. Dish and Windstream bundle their services so we thought we'd give them a try. Dish is awful and I already reviewed them. Now I have to address Windstream. The service is very slow. I was told when I signed up that we would have more than enough speed to stream movies, which I had no intention of doing, but it does indicate a certain amount of speed. Now that we have them, I can say that it is not fast enough to stream movies. In fact, it's so slow, I can barely use it.
It would take a half day to type what I have gone through with their customer service department. I am only giving the ONE star to Dario who is in the SALES Dept. who, after one and a half days on the phone actually was concerned enough to check further into our business issue. I am waiting for my phone bill so I can send a letter to BBB to show how long I was on hold trying to rectify the problem. If you have a choice, do not go with this company! My experience is one I will never forget!
When I first ordered Windstream it took them six weeks to contact me. Then once they contacted me we set up a schedule date to hook up service and they never showed up. Come to find out they lost my order. So I rescheduled. The tech never showed up. So my wife missed a day of work. We then rescheduled for the following week in the morning on a Tuesday. They never showed up again said the tech was at lunch and was behind, never got a phone call so I missed my afternoon doctors appointment which I have to schedule 2 months in advance. Now I have been out of internet for ten days and been on the phone with them every other day and come to find out they have me set up to fix it in July and we are in April. Nothing but a runaround.
We had Windstream when we lived in the county and it was ok. When we moved to town we got Windstream and it is terrible. We were in town and should have great service, but we have found out it doesn't work that way. All the old original equipment is in town (and they don't anticipate replacing or updating them) while the equipment in the county is new and works much better.
This has to be the worse company that I have ever dealt with. I have been with Windstream for over 15 years maybe 20... I have no choice but to use them. For 8 years they have been telling me my internet would improve. It has gotten worse. I have had 2 bright spots in the past 2 years. Supervisors have called me back after I gave them bad feedback... helped me, or I should say gave me hope, but those times were short lived. They know they have you, they have no competition. One of these days they will. Don't EVER use them if you have a choice. THE WORST. If a supervisor that has any kind of character reads this call me... HELP.
Spoke with a WINDSTREAM rep yesterday about upgrading our service. We have had service with them for 8 years. I was never told nor did I give permission for them to run my credit. This morning I had notification from Equifax that WINDSTREAM had performed to HARD INQUIRIES against my credit. Because they are hard hits that affect your credit rating. I have spoken with 10 people at WINDSTREAM and numerous ones at EQUIFAX. Both say the other has to correct it. Well, be the consumer I AM UNABLE TO HAVE IT REMOVED because Equifax says it is a factual/real time check. They did say I had the option of filing a police report. The last person I spoke with from WINDSTREAM assured me she would get it resolved, that was over 3 hours ago and I have heard nothing. The Rep that I spoke with will not return my call to me... Something is really fishy here!
Windstream finally started offering cable internet in our area so we signed up. When the technicians showed up to our house, they started running cable lines in a VERY questionable manner. The lines were wrapping around the house, and the main line ran straight through our yard and across the street, IN the road, where cars were running it over all day. When they finished, the techs said "well the modem needs to update and we have to leave now because we have a busy day and we want to finish so that we can get home", and they left, WITHOUT even waiting to see if they set the lines up properly. Shortly after, I left to go to work. I came home later that night, and OF COURSE, the internet wasn't working.
After my (multiple) bad experiences and reading the other bad reviews I would advise anyone looking to set up internet to look elsewhere. This company is crooked, money hungry and nothing less of a scam. I would've never messed with them again if it wasn't for the fact that it's our only option in this area. I'm praying Cox expands their service because if I have to make another phone call to Windstream to demand credit for service that has not even worked for a full 24 hours since the tech set it up a month ago, I will lose it! Save your time and patience by using another company. I wish I would've.
I find a deal offer on the internet saying that I can have a 50mbps internet and phone service for 44.99 for a year. I call and guy told me that he is not sure that I can have a 50 but he can guarantee me 25 mbps, so I said OK then he said that they will come on that Sunday for installation and I ask him few times is he sure and he said yes, then I ask him what will be my bill and he said 44.99 plus some taxes. So after few days nobody showed up so I call and talk to some lady that she said that tech is going to be at my house on 5 of the July, I ask her again how much is going to be my bill and she said the same thing 44.99 plus taxes.
Changed to Directv and Windstream. Windstream supposed to connect June 13 same day as Directv so we wouldn't lose service. They didn't show... We called and they said June 23 then June 19 was the earliest. Husband has a pacemaker and can't do pacemaker check over a cell phone. We have no internet service and trying to close on a house with no email/printer etc... No landline for emergencies. How rude for senior citizens to be treated this way. Someone goofed but won't change the date for us. He has to wait for his pacemaker check. Hoping nothing happens to him in the meantime or a lawsuit will ensue... Very unprofessional of Windstream!!!
I had Windstream across town for years and it was shoddy, at best. I didn't think it was possible to be worse than it was there. When we moved, we were surprised that there are no other options for internet service providers. That. Is. Ridiculous. I'm so beyond dissatisfied with their service that there are no words to explain it. It is impossible to watch even a short two minute video. It is impossible to check email or Facebook or anything else. If I'm on my phone, I have to use the data on my phone plan to use the internet. There is no excuse for the amount we pay for Windstream to have these issues. In our area, I have yet to find one single person that is satisfied.
WindStream does not verify with the account holder whose card is being used to pay bills. Took money out of my account and I did not authorize it nor am I on the account. And don't try to disconnect your service as you have to wait till you are at the end of your billing period. Guess they don't like to issue refunds. Been waiting for an online rep now for 24 minutes. One came on and then immediately left. Guess they think if you continue to hold you may actually end the chat. The worst service and the worst internet service ever and they do and don't let you know if you are about to be disconnected (sometimes yes and sometimes no). They need to be bought out!!!
I have been without phone service since April 20, 2017. I have continually called Windstream about the problem and all I get is a scripted response. They have an outage and no idea when it will be fixed. The customer service reps are absolutely unknowledgeable. The entire company should be shut down for their total lack of concern or respect for paying customers. And there are no local reps. In my area that you can call for help. It's all going through a central location. Poor, poor business practices... I don't recommend them to anyone who wants phone service that actually works...
My husband called to pay his previous bill with Windstream and to set up an installation date on 4/12/17. We told the rep we were calling to pay the bill but she stated she had "Good news", we didn't have to pay anything. The appointment was set for today between 8-2. I waited until 11:30 to speak with my husband on his break about an estimated time of arrival. He called to find out that we still had to pay the bill before installation. So they lied and wasted my time on waiting. I'm livid. Why would they do that and refuse to accept the payment when we called to pay the bill off.
This crew has really missed the boat on scheduling and service. No weekend hour or anything after 5. Sooo if you and your spouse work for a living good luck getting service. Furthermore, they are under the illusions that no one else can install their equipment. Hello. Would you like a list of companies who send you a router in a box with a cable and set of instructions that anyone can follow. Here is an idea. Sell your service tech’s time as needed and let the rest of us do what we do. Epic.
I have ordered promotional price of $20 Month & $10 modem rental with $200 one time credit. Finally they said they will not honor that price since they did not order in to their system on-time (not sure why I need to care about their system). I do received confirmation email from them with above pricing details. I had chat with their customer support and they confirmed the pricing details. Then I agreed to install internet at my home, then technical team visited and installed. When I checked internet speed it was only 2MBPS (out of 50 MBPS), and they generated bill with credit of $100 (instead of $200 on-time) and monthly bill of $110 (instead of $30 (internet +model rental). What I don't understand is if they are not able to honor the price why they are keeping promotions (To make people as April fools?).
Our business was a long term Windstream corporate customer until this year. We received a notice from Windstream indicating we may see a modest rise in our monthly fees. Then they hit us with a more than 250% increase in our bill. No real notice and their response to our discussions were POOR and unprofessional. Highly recommend finding a different partner for business internet needs.
Overrated and overpriced and deceptive. Pros: Service has been fairly reliable for the 5+ yrs of using them. Cons: Was paying for 12Mb of service but only getting 3Mb of service. We had no idea how long the service was like this but would suggest that all Windstream users do speed test weekly or monthly. When complaining about this they indicated that they could not refund any money because there was no way to find out how long we were running on 3Mb.
Internet service is awful. Customer service gives you a different answer every time you call. A year ago I was told that the "copper cable" was going to be changed to fiber optics. Six months ago it was close to being complete. Just called and received an answer that my area was not slated for any changes as far as being update to fiber optic cable!!! It is sad when there is no other provider in the area. Still have to pay for awful service and they know it!
Windstream here is a total joke. We called last week because once again we have intermittent service and they said they would be out by Tuesday, a week later. Well here it is Tuesday and no show. Called Windstream and we were bumped due to higher priority service call. "Why did you not call?" "We don't need to"; was their answer. Called other service providers and no one is allowed to service the area. Called the city government and they said Windstream has a basic lock on the area due to federal funding. Am calling the State Representatives and governors office. This is monopolistic practices (in my opinion) supported by government regulation.
I set up internet for our home. Service is supposed to be installed today. Windstream is the ONLY internet service provider for my area. I've tried to get other service with no luck. I knew most people disliked or hated Windstream. By that statement, I mean EVERYONE I ever spoke to about Windstream hates them. I think I will be included in that group. Here's why: I had a bad foreboding about how this was going to work out from the get go and I was right. I kept getting emails saying I was getting a different service than what I was ordering or emails telling me the price had changed and even several phone calls from an automated system telling me these things. Their automated system didn't work (I would press the number to be connected and it NEVER worked) so had to hang up and call another number to discuss yet ANOTHER problem with getting service installed. Got everything squared away, or so I thought.
It took almost 4 weeks to install the service and gave me appointment times between 12 to 10 hours. Initially got a half of the service that work in an acceptable speed, and finally got full service but doesn't work any faster and customer support is telling us that our equipment's fault and then they hung up on me. I've had phone service for a week and I'm about ready to turn them off.
We have been Windstream customers for as long as they have been in control of our area. We have suffered miserably with long outages and painfully slow "high speed" internet for years because we had no other choice. We were unable to benefit from the new technology everyone else had, e.g. SMART tv's and streaming devices because of constant drops and slow, slow speeds. Customer service was very agreeable every time I called and said they could see all the drops and they'd send someone out, then I'd hear the same story that everything looks fine. I finally had a tech to look me right in the eye and say "Windstream sucks!" Finally, after many painful years, HughesNet is available in our area and I am free of Windstream.
Dumped TWC because of unethical billing practices only to receive unethical billing practices from Windstream. I subscribed to the Kinetic Preferred Bundle because of a $250 one-time credit. My first bill arrived today. The bill is deliberately confusing so they can mask over $30 in surcharges and taxes. In addition, my credit was not posted. After speaking with, not one but two, customer service representatives, I have been "assured" the credit will post to next month's bill. Stay tuned...
SERVICE is a joke. My connection has been down for 5 days and they do NOTHING. Down last time one week ago for 2 days. Every month it is the same. Good luck calling and speaking to a human. I pay for hi-speed internet service and get nothing. I think they should be forced to return your money when they do not provide service. They read from a manual and you plug and unplug your device and router, restart your computer, backdate it and nothing works. They said they are sending a tech out who never shows up. You have no service. They do not care. There is only one provider in my area and WINDSTREAM SUCKS! DO NOT give them money or deal with them. You will get nothing and pay for everything. There is NO service. They do not fix anything.
Dido... everything these people have said is 100% accurate... I'm just not sure which is worse - Windstream's customer service or their internet, because they are both pretty darn horrible!!!
Windstream is awful--so bad in fact that I took the time to register with CA just to complain. First off, we have been customers for YEARS, and have lived in this house for 40+ years with the same phone number so we were loyal customers to whomever before them. We were on vacay and I missed the Sept payment. My bad--I own that. However, NO notice, NO phone call, NO ANYTHING. Just shut off service. And they are a PHONE COMPANY. There is no reason they couldn't have used the phone to call and tell us or leave a vm. They just wanted their $100 reconnection fee. Horrible. I told the CS rep that we are also VZ customers and they hound you to death blowing up your phone with calls and texts to remind you that you are past due. That's why I've been with them 10+ years. Keep a close eye on your bills because W is looking to line their pockets anyway they can. :/
This is the 3rd attempt on their part to do an upgrade and they simply cannot pull it off. Tech called me to see if I was getting 25 and internet went down and the day ended up down with an "I don't know why". This is typical although some reps are knowledgeable and helpful, but "I don't know" is not an acceptable answer.If you can get service elsewhere, I suggest you take what you can get, because these people like the one I am on hold with right now do not care if you sink or swim and she would be better suited selling candy and tater chips at the dollar store or maybe gasoline at the local wallymart.
Currently working on finding a new internet provider as Windstream is, by far, the WORST supplier I have ever used. Everything was working fine until they started promoting their faster speed and kept pressuring me to upgrade. When I didn't upgrade it seemed my internet magically stopped working as well as it used to. When I called and brought this up they said it was a coincidence and that it was because I had too many devices using the internet. I have the same amount of devices using the internet as I did two years ago. Their internet is horribly slow and their solution is to unplug the modem and then plug it back in... Who has time to do this multiple times per day? They also have charged me for things that when I called and asked what the charge was for, their answer was "I'm not sure". Very helpful... They are not a trustworthy company.
We signed up with Windstream because Dish Network sent us to them for service. Since day 1 it has been garbage. We can't even run our Dish On Demand because the Internet signal is too poor to use it. We have made entirely too many calls and got no help. They say unplug and repugnant the router. Nothing changes. They said "Get a high speed router." It cost 80 dollars. We did. Nothing has changed. I bet if we stop paying our bill we go to collections yet they can legally rip people off and No one helps us people who are paying for their garbage. Why can't anyone help us consumers? What they are doing should be illegal. Currently desperately searching for a reputable service provider because Windstream is neither.
We have had them for internet service and phone service in a doctor's office for 4 years now. I have been with the company for 1.5 years. For the 1.5 years I've been here, we have had problems with the lack of service. We have SLOW internet. It's terrible to even try to get someone on the phone. The wait is about 30 minutes to be able to have them "open up a ticket." Then it goes around and around (like calling Dell) and nothing gets resolved. One excuse after another and the end result is always that it must be something wrong on our end.
I was promised 12 mbps when I was looking to buy a house in the area. After purchasing the house the Windstream installer announced they had to put a throttle on my internet to 1.5 mbps. I initially was charged 63 per month for phone and internet. Now it is 100. The phone line has never worked. Always so much static. I have to use the cellphone. Customer service never answers on any media.
My internet will be down 11 days before Windstream "may" get to it. If there was a star lower than one they would get it. Windstream said all technicians are busy installing and upgrading equipment while I suffer for 11 days working in a remote office with no internet.
I've been a customer for 8 years, and I've put up with all of the outages and slow speeds because the price used to be right ($35/month). Over the last year the price has slowly gone up, and is now up to $65/month! Last week we returned from vacation on Aug 17 to find no internet. I called on Aug 18th and was told it would be fixed by Sat. When no one showed up on Sat I called on Mon (Aug 22). I was told "oops, no, your ticket is set for Sat Aug 27th." So a week and a half to get a service tech to fix our internet?! Ridiculous! Unfortunately for us, with our luck, my wife started a new online job and now can't get her hours in (because the library and coffee shops have closing times and she'd normally put in some evening hours).
I have had my services with Windstream ever since June 2016. That is the month that all my problems started occurring. Windstream said it would be six weeks or around six weeks for my line to be buried. It is now October. The line is still not been buried. After numerous phone calls emails and notes written on my account not one thing has been done. The wire that is supposed to be buried is on my neighbors land. My neighbor is a farmer who grows his own crops and fee for his animals. My line has been placed going directly down the middle of his field. In order for him to get his crops he has to cut my line down because there is no other way for him to harvest. Like I said I have called many times and talk to many people. Nothing has been done.
Been a customer since they bought out iowa telecom and have been going to upgrade internet since 2009. Still today where I live in iowa my speed is point 8mb of service. Been holding on but continued to be lied to about upgrades. Now maybe they say by 2019 3mb speed. Windstream sucks.
STAY AWAY FROM WINDSTREAM!!! I got the no contract deal they were offering for 50.00. They have a contract with Dish so they forwarded my Dish bill to Windstream. I never saw a bill for the internet at the 50.00 rate. My bill kept getting higher and higher and their customer service is a ** joke! Every time I had a question about my bill they made up every excuse in the book about them not knowing. I pay my bills on time and I have never been late. Last month was the final straw, I got a bill from them saying I owed them 414.00.
There is no possible way I could recommend Windstream. They are possibly the WORST company I've dealt with in my entire life, and that is really saying something. I've been with Windstream since 2008, and unfortunately they are the only ISP around. Their HIGHEST speeds are only 25 Mbps DOWN and Mbps UP.
We been a customer of Windstream for around eight years, as they were the only Internet provider in our area of Kentucky. Recently we bought a Roku device in order to watch streaming news shows as well as other live streaming shows. Our reception is less than perfect as when watching these live streaming shows on Roku they frequently drop-off and buffer or have to re-load. This is not good and believe they could provide adequate bandwidth for us as they provide in larger Kentucky cities. We are charged the same price but receive less than good service. We checked with a local computer place and they said that Windstream doesn't provide enough "Bandwidth" to provide quality service. We checked the system control on our Roku Device and under "Internet Connection" it is rated "POOR". We feel we should receive the same level of service as the larger cities as we are charged the same.
I have had Windstream DSL for over 8 years now. I have changed modems and routers, ran new lines inside my home and even paid to get the fastest speed they have available. Still, my internet is painfully slow and frankly seems to be getting slower. I have called them multiple times but never get the situation resolved. I have no other real options for internet in my area unless I want to go to a satellite provider and get limited data. I am so frustrated with Windstream and their pathetic product. Normal websites often take several minutes to load. Sometimes the speeds are better and sometimes worse. It is so slow right now that I can't even run a speed test. Windstream DSL is a waste of money. As soon as I find an alternative I am gone and never looking back!
DON'T FALL FOR THIS COMPANY'S SALES PITCH! We were sold a business phone and internet package that they claimed was comparable to our existing carrier - it is not and neither is the customer service! Their prices have increased every 6 months. Meanwhile we spend hours (sometimes whole days) without phone and/or internet service. When you call to complain they just re-route you to other people, never resolving the issues. WORST CUSTOMER SERVICE WE HAVE EVER DEALT WITH!
As I write this I have been waiting 1 hour and 9 minutes on the phone for someone to answer. I called the main phone line and from experience now I should get online and start a chat at the same time knowing that someone would eventually answer. Chat did answer, just to give me another phone number to call. Haha. So I called that number and still on hold. I have a billing question... again. I seriously do not understand how this company stays in business!!! At this point, I am not hanging up, I will leave my phone sitting on speaker phone all night if I have to! If there was another broadband company available in my Texas town I would change but Windstream has it here and they are my only choice. Charter where are you? ...Oh someone answered... I'll fill you in on the call after we hang up.
Windstream is without a doubt the worst provider I've ever used. Not only is their bill high, their internet is slow and not good. On top of that. The wait time to talk to a customer service rep. is 45 mins every time. The Rep I got to speak with when I went to cancel was super ignorant about me wanting out of their trashy internet service. Also, the technician that they dispatched called me and said he doesn't feel as if it's necessary to come to my house because he said "I don't think there's a problem". I haven't had internet for 3 days. I'd say there was a ** problem guy. Hope this was useful for anyone thinking about getting their internet from windstream. Have fun with that **.
WindStream is the most horrible worthless pathetic joke of a ISP to exist. My max download speed is 300 kb. I was promised I would be getting a minimum of 3 mbs. CS is a joke. None of the people know what they are doing at all. UNPLUG IT AND PLUG IT BACK IN. **. That. They inflated my bill from 60 a month to a 100 a month so I am paying 40 dollars more than I need to in order to have internet that is 17x slower than what I was told I would get. Bottom line, WindStream is a complete joke and is not even remotely good enough even IF it's your only option. Pure ** those that review Windstream and say it's good are employed by them or are not avid users of the web.
If you looked at my phone records you'd think I love this company. Wrong.... so wrong. I signed up with them to have internet and dish "bundled". well, there was a "glitch" in the system. Not my wording, one of their agent's. Anyways, services weren't bundled until I got a separate bill from dish and called to investigate the matter. So basically since their customer service didn't do their job and sign me up for what I agreed to, I'm the one left paying full rates to both companies. If you are lucky enough to talk with someone who acts like they give a damn (make sure you have time, you'll be transferred to 10 different people before they can figure out what they're doing) they MAY give you a credit and act like they're doing you a favor.
This has been the worst company experience that I've had to deal with EVER. THE CALL CENTER IS A JOKE. The only time I was able to get something done was when I was threatening to cancel my service and that was subpar and never fully completed the proper way. Then, I finally canceled last month and live right by their main office but they don't handle customer issues there as to return my modem. Sign sent me to another location. Which was abandoned. AND NOW THEY DRAFTED MY ACCOUNT EVEN AFTER I CANCELLED AND WANT ME TO "FAX" a bank statement to show proof even though they are the ones that sent me a email stating THANKS FOR YOUR PAYMENT. I demanded an email to send proof, who has a fax machine and they are an INTERNET PROVIDER. (Term used very loosely). Finally gave me some type of jacked up email. We shall see how they handle it. Stay tuned.
Windstream needs to Improve their infrastructure, stop tricking their customers into packages that they are not needed and to charge a great deal less for their inferior product (DSL??). Comcast provides 880 times the speed (averaged 88 mbps vs. 1.79 mbps from Speedtest.net over a one month period) at almost HALF the price ($50 Comcast for 75+ mbps vs. our last bill of $90 for '12' mbps Windstream). Please note the earlier numbers.
It boggles my mind that this company is still in business. The customer service is deplorable, the sales people lie, the technicians show up 50% of the time and the rates are just short of highway robbery. I wish someone at Windstream would read this review, but they will most likely not return to the efficient, effective and trustworthy company that we signed up with in 2000.
If there was a way to put negative stars this would be the place ! Terrible terrible company !! Their service is bad bad bad . Internet itself is not that great either for their Hugh prices . On my first bill they tried to sneak $175 extra on fees and wrong services . I had to talk to 2 managers just to get those dropped . Nit that it helped any because only 6 mos into contract they hiked their price up . It's rude and wrong to take advantage of customers simply because there is no other option out in that area.
So unhappy with their service! The absolute worst! If you are a small business owner do not get their services. Our internet is frequently down. We upgraded and it did not resolve the problem. I can't wait for our contract to be over.
Worst experience. There is no customer service. They denied all faults and assume it's customers' fault. They either throttle the speed and/or can never provide speed that's faster than 3 Mbps. Avoid them at all cost and sign up with ANY other company. I called and they don't try to listen to the problem and keeps talking over when I'm trying to explain the situation. I think the only reason they're still in business is because a lot of areas are still under developed. If you just research a little, you can find an article saying they don't have the ability to provide certain speed and they still sell it anyways to get more money from customers. They just need to go for good. Bunch of cheaters, liars, and thieves.
I hardly ever write reviews, but I had to this time. BUYER BEWARE! I have NEVER had as many issues with an ISP until I switched over to Windstream six months ago. From the constant disconnects to the slow service, I've had them all. I've tried to work with them but there was no improvement. I refuse to hand over $80 a month for this type of service. It's comically appalling. How are they a company? Maybe because they are a monopoly in Sugar Land? This has to change.
Worst Internet and phone service out there! Internet has become slower and now they send offers to pay for faster speeds, when previously the speed was fine. NO WAY! I have also been having issues with their voice mail system. They cut features and when I call customer service they say the features were never there ?!? Once, when traveling from Dallas, I called to try to get issues resolved. I was on the phone for an hour and never got any 'technical support'. They tried to have someone call back, that they were currently busy. I said I have all the time in the world to wait. Lol. Never patched me through. I finally agreed to them calling back within 24 hours because she wanted to hang up... they never called back.
If you're lonely and need someone to chat with, get Windstream. You will be on the phone with them constantly.
I had them several years ago and experienced the same issue. I called them every day. I knew the answers to their scripted questions before they asked them.
I had forgotten about this when I decided to use them again. I quickly remembered why I had dumped them years ago the very first time my service went out.
The technicians are friendly and I feel sorry that they must get bitched at all day, but there is only so much they can do. Have you unplug your modem for 30 sec., try to rebuild the connection or send a technician out to look at the line.
This service is awful!!!!! I would not recommend them to anyone!
If you leave Windstream, they charge you for the entire month, you don't get prorated. They've traditionally been way more expensive than most of the competition, but I think they recently dropped their price.
The automated phone bot made me want to quit them on the spot. I think the purpose is to win the war of attrition with customers. If you give up attempting to contact them through the bot, they win. You have to navigate the tough waters and sail your way through the horrendous AI to speak with a human. Even asking to speak with a human will complicate it further.
I appreciate competition and hope Windstream stays in the business, if only to keep the likes of Comcast of taking over the world.
I count on average 3-5 times a day internet service either slows down horribly or compltely stops working. This is ridiculous. Especially for those that have work to do and/or school work.
Terrible customer service. They disconnected my father in law's internet when he was just transferring his phone service to vonage so he lost vonage. I called to set up a new account under my own name, they said they could use the same equipment and so it would be reconnected within the day. I found out days later that it was never set up, I called back. Spoke to a "supervisor" and was told this time it would be guaranteed set up by the end of the day. It was another 2 weeks before it actually happened. By that time they had already gotten Comcast.
Such terrible customer service doesn't deserve to be rewarded. Not to mention the prices they charge for their internet packages are ridiculously high for such slow speeds.
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