This is not a service center. Please go to 940 36th St SW
You are the best store you are more amazing then amazon fire tv and you fixed my tv instantly
Muy buen Internet pero muy Malo el cervicio de cable... Llamo y una computador me dice q va arreglar el problema y nunca pasa nada
I was told the wrong information over the phone. So when I decided to return some of the equipment one of the associates by the name of Gregory gave me and my boyfriend a terrible attitude. I asked if he knew any other locations and he said no. We also needed help to get some of the equipment in and he did not care to help rather than to ask us rudely if we needed help and if we did to move it to a different counter. Terrible customer service.
this is the review for the company - not the particular store though.
XFINITY does not allow to install 2 services under the same address!!!! - grow up COMCAST/XFINITY - it is next century already.....
I loved my experience at the comcast store @aramingo location..the rep who helped me was Gregory woodson..he was very professional..very friendly..and explained everything to me..in full detail about how the xfinity services worked..the store was super clean...thanks again for ur help Mr gregory woodson.
I went to return my equipment. It was taken care of fast, and the woman was friendly.
2300 Eldo Rd, Monroeville, PA 15146
I NEVER write reviews but this branch closes earlier than posted hours and has absolutely terrible / no customer service. I'll drive an extra 20 minutes (+ traffic) out of my way to not deal with them there again. Perhaps some higher ups in the company can take note.
I stopped by this place today and can confirm, it is closed down.
::::::COMCAST IN DENVER IS A SCAM DONT WASTE YOUR TIME::::::
Comcast Spotlight is the marketing division of Comcast. You will need to contact a different location for customer service.
I never go out of my way to do these, but I felt like I owed it to Debbie a worker there. She was very pleasant to work with especially seeing many irate customers in the store. She was very knowledgeable and helpful. Hope to stay with Comcast even with all the bad reviews.
This is the worst company ever. Not only do they stop sending you paper bills, but they also refuse to take any responsibility. All I could get anyone to say about my problem is that they couldn't find anything on file and didn't know what the problem was. This company is a joke. The only reason that anyone uses their products is because we have no other option. Maybe one day Comcast will listen to their customers, then people would stop bad mouthing them.
Comcast recently decided to make my account paperless without informing me. I know they have my address because I got a letter in the mail telling me that I was behind on my payments. When I went down to the Comcast building in my town, I fully paid what I owed and even made sure that I wouldn't have to pay until the next month. Fast forward to a month later, and I received another letter telling me that I was 2 months behind in payments. Instantly went to the Comcast building with my receipt and was told there was nothing they could do because my account was turned over to a collection agency. \
I had proof of my payment and they did nothing... didn't even seem to care about my problem. Well needless to say, I would rather have no TV and internet than deal with these frauds, cheats, and liars ever again.
After having our service on vacation hold every year during winter months, I called today to have it reconnected and was told there policy changed and if we turned on before April 1st we had to pay for the last 3 months. The agent could care less when we said we would look for service elsewhere when we return
Horrible service, horrible customer service, horrible support. They cut you off a week or more ahead of your deadline and make you pay the reconnect fee anyway. They're a monopoly, though, and there's very little anybody can do about it.
Lousy service, always an outage, customer service sucks, I'd rather deal with a Dish and do a little dance than the no service outage run around this joke of a company gives me.
I've had problems with Comcast Xfinity for 14 months,,, I've had my equipment for the TV and Wi-Fi changed 3 times and no TV service for 22 days and every 2 to 3 months I have problems with Xfinity TV and the Wi-Fi service and being overcharged on my bill and items added to my bill which I do not have and spent pretty close to 40 hours on phone conversations with Xfinity billing Xfinity technical support for TV - WiFi and their customer satisfaction is very very bad and the FCC should find them big time... Comcast Xfinity does not care about their customers...
I had so much trouble with phone, email and chat help. So I finally drove to the store. The line moved quickly and customer service was friendly and provided all the answers I needed. Worth the drive!
Excellent service there today April 2nd 2016! All staff was polite and Anthony went out of his way to help me with all my concerns. This is much better than trying to deal with someone over the phone.
Comcast is by far the worst cable service ever $200 a month horrible costumer service and they bill a month ahead for service you havnt received.. Plus $75 service calls to fix they're own equipment... Awful company Awful.../
I'm paying $96 a month for internet only. I even bought my own modem so I wouldn't have to rent one from them. Outragious.
Was told over the phone to come in to switch out my router/modem for a new one because it didnt work in the first place I get here and now I have to wait 40 mins be late for work, if I call ahead to say I have a probelm and I get told to come up here for a quick exchange I don't plan on sitting for 40 mins.
Xfinity's customer support is terrible. As is this office. I felt like I was waiting for an audience with Jesus Christ himself. It took over an hour for a rep to see me. As I sat I watched as the reps seated in desks would just sit there for a good ten minutes chatting between customers.
The phone service is even worse. Trying to get to a live person took me over 2 hours of literally arguing with the damn automated phone system trying every possible way to divert me into more recorded crap that did not answer my question.
They ran new cable from the main box to all the houses on my street and simply cut my line and never ran a new one. For over two weeks I kept calling in and taking over an hour trying to get the damn automated system to get me to a person. When I finally got someone they were a phone service in the god damn phillipines and the rep barely spoke english.
I explained I had not had service for more then a week. Both cable and internet were completely dead. I verified everything was connected properly in the house and I suspected something had happened at the point the line comes into the house.
She tried to cycle the box and modem and said she could not see them (duh). Then she started asking ridiculous questions - Is the power on in your house? Are the devices connected - both power and cable? I was expecting her to ask me if I was in the right house!!! After ten minutes of dealing with her I said I need a service tech to come to the house and check the outside lines!
Then I was told I could not get a weekend service call or anything after 4pm in the afternoon and I had to be at the house! I said I am not taking a day off of work unpaid to stand around while a tech checks the line OUTSIDE my house! Sorry sir cannot send anyone to the house if you are not there.
In the end I escalated up thre of four levels (or so I was told) and was told they would send someone to check the outside line. That person never arrived. I went through a cycle of calling, fighting the automated phone system, getting to a retard somewhere on an offshore location, escalating five levels, finally being told they would send a service tech, then I'd end up getting a call, I'd answer and tell him the problem is outside the house and I cannot be there and then he would say he could not come out if I was not at home! Oh My F'ing God! I was going to have a stroke I because I was so mad!
Only after three full weeks of no service and me calling to cancel my xfinity account did I get to someone in "Customer Retention" and they sent a tech out the very next day after 6pm when I could be home and guess what? They opened the main box and there was my old cable cut and stuffed down into the box not connected to anything and the terminal running to my house had no cable!
Apparently, when they rewired they simply cut and removed my cable and did not run a new one. So for 3 week I had no service, I kept telling them the problem was outside the house, and it took me threatening to close my account to finally get a tech out and run a new cable!
Finally, in the followup the "Customer Retention" rep promised to call me back and credit me for the 3 weeks for which I had no service and would also give me some kind of discount on my services for the next 6 months. She NEVER called me back! I could never get back to her! and I NEVER received any kind of credit for the 3 weeks I went with no service and anything else that was promised.
XFINITY is the DEVIL!
Never works, 100 error mssgs on my screen, 3 tech visits and had to pay them for their problems problems still not solved, 2hrs and 23mins phone call to try to get my problems solved today was transfered to 10 different agents some tried helping others gave me attitude, when first switched from AT&T they left the cable unberried for 3 weeks had my landscaping company do their Job, they are horrible worst service ever will switch asap and never look back, they are loosing 1 resident and 3 business accounts from me.
If I could give ZERO stars, I would. This store is a complete nightmare (understaffed maybe??!!?). It is the SLOWEST service I've ever experienced, especially for simply dropping off equipment! Worse than Apple Store- which I thought was impossible. They need more staff and better organizational management for the different customer service issues. If you're simply dropping equipment off there should be a separate area to do that!!!! Onto the home cable/internet. Worst I have ever had. They've been to my home 9 times in the last 4 months and the issue is never resolved. Streaming has all kinds of glitches because of slow Internet speed when I'm paying for the "Fastest Internet Ever." They haven't resolved the actual issue which is probably swapping it ALL out for new. But instead they keep sending incompetent workers out who claim they fixed the cables or boxes or whatnot. They haven't. I have wasted so many hours of my life dealing with them. And if ANY other service was available in my area I would be done with Comcast. Unfortunately there's not.
The most horrible company ever. They will rip you off.
You guys are robbers
I had to wait 15 minutes and take a number just to drop a cable box off. Not to mention their "bundle" services are a colossal pain. Comcast has definitely earned its reputation of having the absolute worst customer service ever.
The Good: Talk to Duane. The 3rd time I had to visit the store in 4 days I spoke with Duane who was currently a manager in training. I CALMLY told him all of the bad things I had to go through and he gave me some great discounts and felt really bad. The discounts covered much more than the bad work done initially. Great service from Duane. Not so great from the others I spoke with. Needless to say Duane should get the manager job if his boss is reading this.
The Bad: The people I talked to on the 800 number and the lady at the service center I spoke to originally didn't know the difference between a router and modem (Something all Cable/Internet provider employees should know ). They gave me items I didn't order and forgot to give me items I did order. Then they sent me duplicate items of the items I got at the service center in the mail even though I never ordered them to my home. Had to visit the service center 3 times in 4 days.
Absolutely terrible company. Horrible customer service when you even can get a hold of someone. Billing is almost always wrong but you have a better chance of fixing it by repeatedly bashing your head against the wall than to contact them. Was receiving incorrect online bills apparently and not receiving the paper bills they supposedly sent out so had my services turned off and it took 3 days of repeatedly calling and going to the service center before I could even get an answer as to why it was turned off.
We moved to an area they don't provide service to and now I'm being charged over $200 to cancel the services they can't provide me.
Their billing is pathetic. I have been trying to get a modem rental of my bill. I have my own since 2012. I have bills showing no charge for the rental. Next bill shows the charge again.
Great service if you want to wait in line for 2 Frick en hours, like no service, terrible waste of time.
Calling Comcast is the most horrible experience ever.. they have no idea what's going on, they tell you one thing and then do another... It's just so horrible.
BUT going to this center makes things so much better! The people here are nice and sympathetic, probably the only reason I actually kept my service. I have had two great experiences there and both have been with Harold at this center.
I recommend seeing Harold (Daniels?) if you need help, both times he was fast and took care of the silly issues that shouldn't have even been there to begin with. He even emailed me later to make sure things were going good. Pretty cool that they actually have employees who care, just don't expect the same over the phone!
If I could give one star, I would. They are TERRIBLE!!! Hope to never use Comcast again! There were so many issues, I don't know where to begin. Horrible customer service. I think they try to take advantage of the customer any way they can. Also, they advertise "up to 75 mbps" but really I was receiving 3.5 mbps. I have nothing positive to say.
Worst customer service one agent tells you one thing then you call back and they give you a different story
No one at Comcast knows what the H_LL they are doing. Have had service for 3.5 years and then Friday phone gets shut off. Call and they can not find any records of my account, told to go to center on Clippert, they can't find anything either. Go home and get account number call back, which took me all evening to get a hold of someone. Finally at 9:30pm I get through and they show no records of me every having service. They have been taking a payment out of my checking account every month. WHAT A JOKE.......
2 different times I called Comcast to have my bill adjusted, and they gave me the wrong rates and disabled my tv service. (Saving me $10).. When I called comcast to troubleshoot, they had no idea how to resolve the tv issue and scheduled a tech for a few days. I decided to drive to this location and swap out my tv box, and when I did, the service rep immediately resolved the issue (A missing $10 rate code on my account....). I got the latest X1 equipment, and it's now a much better experience. Never will I call comcast again - I'm taking the 10 minute drive here with all my concerns.
I paid my March bill, prepaid my April and May bill all on March 7th. They put a credit on my account for April and gave my may's account back to my bank account. So imagine my surprise when my internet is turned off at the end of March and I owe them over $150?? Yeah, never doing business with Comcast again.
Storm brought down power, AT&T and Comcast lines in my backyard two years ago. Power and AT&T were back up next day. Comcast line STILL down. I have told 4 comcast techs when in the neighborhood...they told me to "call it in". I told them to "call it in"; they said they "can't". I reported it to Comcast chat line a month ago. I was assured it'd be put on the service list- no action yet. The line is down where kids sometimes play. Shouldn't be any voltage on it normally, but if storm flips it into power line, there's a problem.
Comcast is certainly deserving its miserable service reputation.
Well you have only two stores in Indianapolis, which is not smart. Secondly, I was just sitting and one of the associates, Teresa the assistant manager decided to be very disrespectful to me. I was sitting and watching tv that is available in the common area. Well instead of letting me know that we couldn't change the tv and snatched the remote from my lap and I felt disrespected and violated. All she had to do is say hey we have to keep it on this channel and could have asked for the remote instead of violating my space. Very rude and disrespectful and it kind of makes sense why the rating is low as well. The waiting time is horrible as well. There should be about 6-8 associates instead of 4 associates with about 15-20 people in the store waiting. I would give zero but can't do that. So thank you for a horrible experience with the representatives. Teresa did apologize and we are good now!
Arrived only to be told I would have to wait 20 minutes just to hand over the equipment I was holding, and get a receipt. I was told I would be better off going to a UPS store. Does that really make any sense? It takes less than a minute to look up my account, and print a receipt? How is that good service? I've had better service from the BMV...
Skip calling care with issues, come see these guys. Friendly and can-do attitudes.
After years of horrible customer service we finally made the decision to make the switch to AT&T. We kept the same amount of channelsreceived faster internet and saved $30/month. We went in to return our devices and waited in line 20+ minutes, which is perfectly fine. There were two ladies alternating checking people in line. Neither of them wore name tags... Which makes sense why they didn't want anyone to know their name. I listened to one of the ladies berate an elderly man that was confused and had questions. Instead of listening to him she very rudely told him there was a line he had to wait. He just needed help understanding not to be talked down to. I watched him confused and defeated walk back to his seat. That broke my heart. How can a person who works in customer service care so little about another human being??? After about 20 min of waiting I had to use the restroom so badly I couldn't stand it any longer. I went back to the front and asked the other lady with no name tag if I could use a restroom. She proceeded to tell me I could go to fresh thyme next door! But my place in line was coming up so if I was skipped I would have to start my wait over! How does a business with that big of a wait not have a restroom. I know there's one in the building... Youd rather send your customers to another establishment!?!? I am appalled by their blatant disrespect for people and even more that they are pushing their customers into other businesses where they are non paying customers to use their amenities Which do not come free for that grocery store. Horrible. On a good note Greg was incredibly friendly and prompt once I made it to a counter to be helped. Probably why Hes one of the few wearing a name tag! Greg please take your talent to a company that deserves you!
Don't call the customer toll line. They will drop your calls and transfer you about 3 times. In person at the store is the best way to go. The representatives at keystone are able to make things happen and are very helpful when dealing with billing issues.
Customer service no longer exist. Just a computer that hangs up on you. Tried repeatedly to report problems both by phone and again by computer, but to no avail. All they do is keep increasing their charges and lowering their level of service.
I hope the local governing body in Hardin County finally stops taking bribes and allow some competition. Perhaps then, Comcast will be more customer oriented, until then, they are the only player and they have certainly taken advantage of the fact.
Have to give them one star in order to get this to post. They certainly don't deserve it.
When available, both television, internet, and phone service is good. Would gladly give them more stars if they could keep the service running for a single month. While rain and snow interfere with both dish companies sometimes, Comcast has the same issues and take hours or days to fix rather than a few minutes. If the dish companies had high speed internet, I would leave in a minute.
This cutting different program channels and raising the price pisses me off. So we are taking our business elsewhere. We're looking at Direct TV and Dish both for tv and internet. Poorest company I've ever dealt with. Can't even talk to a human being anymore!!!!
I know it's fun to rip on Comcast and they deserve 90% of the criticism they receive. I have to say though that all my experiences actually going in to the local Elizabethtown office have been extremely positive. The staff have always been able to help me address my issues and do it in a much quicker manner than going through Comcast's online or phone support. I suggest to anyone who is having issues to just take a few moments to actually run into their office.
I am giving Comcast 1 star. I myself have had a fairly decent experience with Comcast (so far) however my parents who live just a few miles from me have had a horrible experience. In January Comcast came to their home and hooked up their service which was done very professionally. Then the problem started; within a week someone was supposed to come out and bury the line which they failed to do. After a month both myself and my parents made several attempts to get this done. Finally, yesterday 30 March, they came out and buried the line. Is this the end of the story? Of course not because no sooner did they bury the line then their internet and phone went out. I am still in the process of trying to find someone who speaks english (seriously) in order to get this resolved.
My biggest knock on Comcast is that whenever you have a problem you have no choice but to go see them in person to get it resolved. Like everyone else on here my biggest complaint is their customer service. When everything works Comcast is as good as it gets but when you have a problem of any kind it takes a miracle to get it resolved. That is why so many people leave Comcast. No doubt that they are less expensive overall considering the speeds and TV channels and what not but who wants the frustration of always having to go through so much crap every time you have a problem? I would rather pay more for a more reliable service even if the speeds are less and you have less channels to choose from if it means I do not have to deal with the frustrations involved in resolving a problem.
This is a long story... But you will not regret the read if your considering this service. I had the X1 for less than a month (they said after 30 days I'd be in a 2 year contract) The main box would freeze and the additional box never worked. I work full time, have a 2 year old, and a 8 month old, and I just bought a house. I don't have time to sit on the phone for 45 mins to an hour every night to try to fix the same problems over and over. My main box was in the bedroom and the additional box was in the living room. The addional box never worked but in the beginning I thought the coax in my living room needed replaced so I just hung on to it. When the remote stopped working on the main box, I called and explained where my boxes were located. They did a trouble shoot and the problem stopped. In less than a week the main box started freezing when I was on demand or on dvr. I called again. We did the same unplug the system, plug it back in. It worked. Then, we decided to make sure our living room coax was the problem, hooked up the main box and it worked in that room too. So we put the additional box in the bed room and it still would not connect, so we knew the additional box was the problem. I planned to return it, but let me remind you, mother of two, full time worker.... Anyway, it's only 9.95 extra for the additional box so I thought I'd get to it when I could. So when the main box froze and the remote stopped working again, I called again, and they, again, put me through the same motions. Long (er) story short.. After the 5 th call of the main box not working properly, I down graded to the old xfinity box and they couldn't get a connection properly to that one either because they still had the X1 garbage being sent to an old box. I told them I did not believe I should have to pay the whole $132 for a month of cable i didn't receive and they said they the only thing in their notes were about the additional box(which was never the reason I called for, but did mention every time I called about the main box, that the additional box was bad) And since I called 4 days ago (which also is false, because I called atleast twice when I first got the box for issues), that they can prorate my $9.95 for 30 days minus the 4 days ago that i called which would be a refund of ONE DOLLAR. I told them where that dollar can go. And will never do business with that company again.
Very poor customer service - promised free HBO service for 12 months. When I called, because HBO was not on my TV after one week, I was told that they don't have that promo. Instead of free HBO, they put a charge of $15 a month on my bill without my approval. They could not explain how this happened either?????
This is not the first time I have experienced poor customer service with Comcast. This is what comes of no viable competitor in my area for Internet services. When a company can hold you hostage, customer service is not a priority.
Disconnect from phone customer service and onsite. 4 people working, 1 actually working. 3 people were searching concerts when there were other customers. Employee acknowledged the phone number for their site does not work; I know why...
Well, it's really not review for comcast. It's for google with wrong info. I tried publishing photo with actual hours on it. Google map said mon-fri 7am to 9pm, saturdays 7am to 5pm. Which is not realistic anyways... but we made a trip to return their equipment on a saturday at 1pm and it was closed.
Real hours: mon-fri 9 to 5pm, saturdays 9 to 12pm. Sundays closed. There's equipment drop box but we want a receipt so we didn't use it. We've read equipment return nightmare stories with Comcast...
The staff have no knowledge whatsoever on their own equipment and plans. Got the wrong information multiple times and ended up paying more or with the wrong service. 0 stars
I hate comcast, they are so overpriced!
So I have had comcast for almost 4 years now and couldn't be more displeased with their "customer service department". LACK of costumer service would be the more appropriate title, we requested an additional room which came with an upgraded main box and new box for the room. Three "technicians" came to the house and couldn't install the cable because they weren't allowed to make custom drops in the wall, only issue is that this room is on the exterior wall of the house. My recommendation for your own sanity is to avoid comcast if possible, 2-3 days is their standard for burying cable so they say but it is going on the 3rd month and I still have a lovely orange cable across my back yard.
Came in to drop off equipment. Mery was rude and illegitimate in her customer service on top of lying. She told me I had to take equipment to UPS to be returned. I told her I don't have time I'm leaving our of the country. She questioned me in disbelief because I had other equipment at home. She took equipment off didn't issue a receipt. The next customer that came in to return equipment she took without hesitation.
I haven't even had Comcast for a week and I'm already planning on canceling in two weeks! Good thing I don't have a contract with them! :D I paid $90 dollars 150mgps and I only get 70! That's if I'm able to even connect the damn thing! Also, the being able to connect to any xfinity hotspot if BULL! Whenever I try it says I need an active internet connection to sign in. SERIOUSLY? Screw this company. They lie, overprice, ignore you, hang up on you, and do everything they can to be as unhelpful as possible. Good by Crapcast! You will not be missed! :D xoxo
Comcast has the worst customer service with the stupidest people to talk to. Just spent 4 hours talking to the most retarded representative that didn't DO NOT GET COMCAST SERVICE!!! know what she was doing, to talk to ANOTHER representative that also did not know what HE was doing. In the end of trying to complete my self installation I had to step by step ask the damn supervisor to cancel my service. So I'd rather have the slowest nock-off Internet service the your service COMCAST. AGAIN DO NOT GET COMCASt SERVICES.
Comcast is just a bunch of scam artist that are conning people out of their money. I've been off and on with Comcast for the past 5 years and have always had the same service each time I've been with them. Originally the monthly payments were $110. Then it jumped to $130, $150 until what do you know I'm paying $180 for the same damn services I've been having. I had called them and told them I was needing to lower the bill due and was told that they werenter able to do so because I was under a 24 month contract and I would be chargeD a Termination fee which I understood. The young lady helping me said that there was a way to get out from under the contract and all I had to do is retain their services for the next billing cycle in order to be on a month to month basis again which would allow me to lower my bill.
Well after that time passed I called back and guess what, "oh sir no we aren't allowed to do that you are still on a contract" was the response I recieved. I had to go back and forth with them and ask to speak to a manager twice before they put me on hold for an extra 20 minutes and came back and finally admit that they fucked up!! Their equipment sucks! Internet is running slow and they are raisin the price on it for the same amount of speed! What else is there to say, Comcast used to be good, USED TO BE!
Where's the negative rating? Comcast stinks. They charge crazy rates and for a phone I don't use/have. Somebody pleaseeeeee come up with a better plan.
Everyone's writing reviews for Comcast in general, which is not fair. I'm going to review this location in particular. I went in to pick up my new equipment and had a very pleasant experience. I was in and out quickly and the man that helped me was very nice. If there are any concerns about the safety of the area, there was a guard at the door.
High prices and terrible service
Bad service bad signal high prices bait and switch
Poor customer service and technical support and bill me twice on one bill and I paid the bill and they tell me they never got it yeah right still fighting this bout to go to another cable company cause this cable company is a scam. Watch out for this cable company there a scam don't go for them.
Tech rep Amber was absolutely awesome! She worked through my issue with me, we weren't successful but she set up an appointment with a tech to come out, she was very calm and good toned on the phone. This girl deserves a raise!! I appreciate her kindness. Whoever I spoke to in billing should take lessons from her though...
Comcast,Wayne Avenue Review:ever been to DMV,Public Welfare,Social Security,Night Court,Etc?.Now, mix it with a bad episode of "Hardcore Pawn"....you have now entered:The Comcast Service Center
Installer wreaked of pot, tech service left me on hold for hours, wi-fi rerouted devices to xfinity browser....... returned all equipment after 3 days - now with WOW, what a difference!
Comcast customer service wants me to go to this store to correct their problem with an incorrect Service Address. I have spoken to three representatives and never have received this type of service in my life. Total incompetence. I'm just trying to pay the bill. I have to travel over an hour to correct their problem.
Great service at this store. I'll never need to deals with the dysfunctional phone support again!
talk to comcast about changing auto-pay for business, their response it takes 2 billing cycles to implement the change. when asked why so long, I received an arrogant response so typical of comcast-"that's just how we do it" followed by silence. not another supplier for business and/or client including large fortune 50 companies takes more than a few days to process a simple change. though they have a new brand called "xfinity"it's the same old comcast with poor customer service and a touch of arrogance.
First let me say I am not a big fan of Comcast. However, the people at this store are great. I walked in to exchange two boxes and return my modem. I was met immediately and they had me done and out the door in less than 10 minutes. Before you deal with the phone support to change service or sign up, go here.
If anyone has any comcast needs go to the xfinity store in rochester. Seriously, the nicest people,fantastic service and they... Wait for it... Solved my problems!!! Didn't even have to get nasty lol
Xfinity is a godawful service that only people on their last legs should suffer paying for. Terribly overpriced, retarded customer service, and they randomly bill you out of schedule as well as tack on random late fees! Absolutely horrendous!!!!
Good and knowledgeable staff will solve your what ever it is.. Little waiting time but its ok to pass some time in store.
Worst customer service that I have ever had. (And I've lived in South Florida for 10 years). Apart from the fact that they had absolutely no intention of helping me (I brought statemens that showed where they are wrong), a separate employee mocked me (to my face!) If I could do no stars, I would.
Aubrey helped me and she was amazing.
Despite my incredible dislike for Comcast as a company, the customer service at this store was spectacular. Aubrey was a delight and quickly/expertly resolved my issue.
I upgraded my service from 25mb/s to 75 mb/s in the beginning of December. When I upgraded on December 4th I lost my internet for over 2 weeks Comcast missed their service appointments 3 times . The only reason I upgraded was because the person on 1800 comcast said the blast 75 mb/s was 39.99 a month. In December the bill was right bit Internet was out for the rest of the month. January my plan price changed to 54.99 and I'm confused I call and they say it's fixed now I get my bill for February and the same plan that I was told was 39.99 is 69.99 I didn't sign up for that I'm tired of getting lied to.
Is it possible to talk to a person here in the USA instead of having to call the Philippines?? I have been in touch with the customer service twice now- both are in the Philippines. still no response from anyone here in Augusta, Ga...Xfinity shut down call centers here and sent the jobs to another country probably because they work for very little. AS much as my bill is each month for stuff I do not want, Xfinity can afford to put some American citizens to work!! Shame on you Xfinity and Comcast!! now...is there a local number to call for customer service?? my lines are hanging way down in front of our carport and my internet and phones are starting to mess up...how do I get local help??????? just sign me one fed up customer!!
Had a great experience when changing service upon moving to augusta. Customer service over the phone via 1-800-comcast was a 2 week long nightmare.
The local office or the 1-800 number everyone has been grat! I had a question about my bill and before you know it they took off $20....they also did that when my cable was out for a few days.....always helpful.....I'll been with Comcast now for a few yrs....I've had Dish,Direct TV......enjoy Comcast Cable much more.You don't have to got out and brush snow off the dish!
This company is horrible been trying to get internet for 2 years and after 5 techs have come out still have no internet and always get someone on the phone you can't understand with no help at all
By far the worst experience I have ever had on any purchase I have ever made!! Working in the customer service industry I hate to even speak on the subject but hopefully someone will read this and think twice. The internet speed is average at best and there is no help from the customer service!! They will send bills to the wrong address and then send you to collections even though you have set up auto pay (have had to set it up multiple times because they keep removing it)!! Absolutely terrible!! Do yourself a favor and go to somebody else for service!!
Comcast isn't just incompetent on every level. I am convinced they actually hate their paying customers. Service sucks, customer service is mind-numbingly full of idiots. For the love of God, we deserve better options than freaking U-Verse and Comcast. Both are low-functioning mouth breathers
I NEVER post remarks unless I have something positive to say BUT under the circumstances of dealing with Comcast...I have to! They have by far the worst and I mean THE WORST customer service I've ever dealt with. I am a customer service rep and definitely know how customers should be treated and what documentation to look for. Every time I call, I usually get transferred 7 times to different dpts and have to explain my problem over and over again because of no documentation. And when I finally get to a manager....I AM FURIOUS and it is usually a dead end. Smh
I hate to join the bandwagon of Comcast haters, but their customer service is deplorable. Poor communication, no follow-up & a complete lack of care or attention to the needs of their customers. I thought I had a single light of hope with one of the employees at this location, but she let me down when she completely failed to follow-up on my request.
I don't care much about customer service but I do hate the fact that Comcast dictates prices because there's no one else to go to for same services and charging $80 for INTERNET access living in 2016 is just plain ridiculous.
They took money out my account after I paid 770 worth of bill and had a zero balance. They took 438.53 more out of my account on another day and it was in pending status. I called them several times while in pending. They pretend like the bank suppose to refund. My bank couldn't take the authorization off so Comcast waited until it cleared and want give me my money back to pay my rent. They pretend like they escalating and I have talked to supervisors who keep saying they putting in tickets but it has been a week. They could have gave me my money back when it was pending. One of the reprensatives stayed on the phone while we called the bank. Annother reprensative told me if i put in a ticket it could take 6 weeks. It is my rent money. I hope the Director reads this because they keep giving me the wrong number. They gave me the number to collections instead of billing. How stupid can you get.
I've had nothing but good experiences. I think it has a lot to do with your attitude when you walk in there. Plus I have no problem with the actual service. I lost it once when a dumb Memphis driver ran into a pole, but it was back up the same day. If you treat the customer service rep nicely they will bend over backwards for you.
I moved and left my account active with a $32 CREDIT. (Couldn't tranfer service to new place.) 6mo later I moved to another new place and called to reconnect my service. They connected my service then mailed me a letter denying me service. Later, I tried to add wifi via online. I called because I couldn't access my new address online. They declined me Internet because my old account had a $32 balance. I had to explain to the tech "due" Balance vs "credit" balance and that they owed me money. I requested transfer of account credit balance to new account and install of internet. 3 weeks later I got a $32 refund... I never did get that Internet install.
TERRIBLE!!.... Do not get services with this company if you have a choice. They will steal your money and over bill you. I was charged $120.00 for termination of services and $120.36 for services after I "terminated" services. You can't do both! I had auto pay and maid $251.36 on my account I called to cancel it because they over charged me. I was told it would not process. So I paid $100.00 while those over charge fees was adjusted. They took both amounts out of my account AND only credited my account $12.00. I requested a refund and they said the bank has to do that-lies. And I'm not the best at math but $120.00+$120.36 does not equal $12.00!! And nobody can help even the managers say I don't have the tools to assist you. I guess they were only trained to say I'm sorry and I understand your concern; we'll help then!.....worst company ever!!!
Comcast Equipment Store located in Olive Branch has a very rude and unprofessional customer servos rep by the name of Tess. She was absolutely no help and had an attitude from the beginning of our conversation. It's very said that a large company such as Comcast doesn't teach/promote better customer service for their customers.
Comast is the best tv provider ever and I been with dish,direct tv,and AT&T
You will have to call 2 to 3 times a month trying to get the service you pay for. I believe they secretly cap the speed at under 10 mbps. I pay for "blast" which is supposed to be 75 mbps but I am usually at 9.8. You have to call them and they send a signal to reset it and signal is instantly better. Fishy huh? I am about to file a complaint with the better business Bureau but I can barely load the page.
I haven't had to deal with the local office because when you call you get either someone in India or wherever else. I will say the people in India are way more helpful. I was told I would get a specific billing amount every month and the bill was only correct one time. I had to call several times to complain and get the bill lowered back to the correct amount I was told over the phone. The last time I called today to fix my incorrect bill I was given some bullshit about how I wasn't signed up for eco-billing which wasn't even discussed when I was told their promotional price. I have been a customer for 2 1/2 years and after final exams they have lost me. Don't lie to your customers.
Horrible customer service, I have auto pay they shut my service off, their mistake, then this bull I am charged with $12 reconnect fees I have been transfered several times keep giving out my personal info. Don't mess with Comcast for it takes to much time to correct their problems. I will be packing up my equipment and canceling service.
Data cap of 300GB is terrible. They claim they are test marketing this concept. I do not wish to participate in a trial. I would like full service. The moment another option for cable comes, I'm switching.
Cable is terrible, Internet is terrible. When calling customer service I've found that the customers need/wants don't matter. The only positive thing about comcast is no contact.
Comcast may be the *0nly* cable provider in this area but believe me if there was any one else...I'd switch in a NY minute!!!! Customer service is a big fat lie they falsely advertise over the airwaves! The local office has been very kind & courteous to me. I appreciate them! Please Somebody break up the dictator reign of bad service Comcast has on this area & bring in some better company with better competition & real American values & customer service & appreciation!!!!!
i am very disappointed in this company, We moved here to Paducah in November of 2014 we had the cable hooked up in our livingroom, and mater bedroom, which needed to be on seperate boxes. the LR box did fine, the one in the MB would only get part of our channels, so we called it in " We will send someone out " nobody ever came. So when i went in to pay my bill I told them again, this went on until June of 2015, So we cancalled our service, then we get a bill for 74.95 for services rendered.The box was never fixed or replaced. But we still have to pay the 74.95 or be taken to court and have it on our credit report, do you think that is right? I will go without T.V. before iI ever get their service again.
We switched from AT&T a few years ago to speed up our internet and have regretted it ever since. We have experienced poor service across the board.
The internet goes out several times a day and is exceedingly slower than our previous provider. The phone service is intermittent at best, and the cable signal is extremely week.
We have made repeated attempts to have these issues resolved to no avail. It is impossible to reach a human on the phone, and the humans at the service center have no interest in fixing the problems, and seem to have no intellect.
We plan to cancel service as soon as possible.
William Earl Sanders
Got in and out fast, that's what matters most at these kind of places.
Great customer service, I was in and out within 10min. I didn't come across the female that has been mentioned in the neg review, guess I got lucky.
I have been an Xfinity customer. Since day one I’ve experienced poor quality service. The week prior to: 12/21/2014 I was experiencing very poor wireless connection
I walked into the Xfinity office located in River Park Mall Fresno CA and spoke to the same person I spoke to a time before. Her name is Serena, and might I say a very rude employee. I personally will never recommend Internet with Xfinity Comcast to anyone because of this ordeal and the low quality service
Very Disappointed Customer
Complete incompetence that one should come to expect from Comcast. I received a letter stating my modem was old and needed to be replaced. I've tried to get them to send me a new modem for over a year now and they never send it. So I called the number on the letter and asked them if I could come in and pick one up so I actually could get it replaced. They said yes, I asked them if I needed to bring the old modem in and they stated no just to make sure that I recycled it. The letter states the same. So I sent to this Comcast location in Franklin and they informed me that I had to exchange the modem, I handed them the letter showing them that that is not what the letter says and he goes yeah I know but it has to be exchanged. There is a reason Comcast has such a horrible reputation and this is just one example.
As for this location it was one guy behind a counter in a very run down trashy building. This location clearly needs to be remodeled badly.
Like most I find Comcast horrible to deal with. In asking for pricing they can not give an honest answer. They continue asking for your address so they can identify if you are a customer or not. If you are a customer they show no mercy and push for the highest price they can get. I find them dishonest and lacking in integrity. Please note I do not blame the people answering the phones, I blame management for they are the ones that dictate policy to be followed by the employees.
I'll be canceling my cable service with Comcast for poor equipment & customer service. A couple months back I was urged to upgrade my cable boxes after running a test. The box that arrived was defective & a service tech needed to come out. This happened twice & both times I was assured due to faulty equipment, I was not being charged for a service call. Well, your company lied-I was charged. Subsequently, I am looking to switch to DirecTV. Disappointed!
Showed up to get cable cards that the installer failed to bring to the install(he brought boxes instead, which was not what was ordered). Got there on a Saturday at 4, the office closes at 5, but the doors were locked, with a sign stating they were out to lunch from 3:47 to 4:47. This would leave 13 minutes of open time at the end of the day before closing.
When we arrived, there was another woman there. In the 30 minutes we were there, a total of 15 other people arrived, with multiple coming to exchange equipment that was not working that they received earlier in the day from this location.
While we were there, my wife called customer service to complain, and was told they were having a meeting that they would not leave to attend customers(day after Christmas). I knocked on the window a few times, trying to get someone to the door. Apparently that was enough to have the cops called, because shortly after, 2 cops arrived. They went in to discuss with the guy inside, who said he was alone taking his required lunch break(which was not what was related from manager to customer service to my wife), and was afraid from the banging on the windows.
Additionally, after further discussions on the phone, apparently this location isn't even supposed to provide equipment at all, which would explain the constant broken equipment being distributed from this location.
This review is only in regards to this location, the customer service on the phone was great with discussions with my wife.
Con-Cast is the devil. Bad Service. Bad customer care. Hours on here are wrong. 7am no one is here. Once before I came between 10 and 6, around 4 and the door was locked. Dude inside said it was his lunch break. For the money these guys charge they should be open 24/7. ATT too. They all suck..can't wait for Google to take away their cake.
While I was here another person came up as well....
Comcast has very poor service in all areas.
Internet connection and service is absolutely awful and horrible.
We get internet connection only in one room where the router is located.
That also is not very clear and spontaneous.
In all my life in USA as a high professional engineer for 45 years I could not comprehend how this company is growing with such poor services in a country with the highest Technological advancement.
This is the first time I got Comcast services and the cost of the package for services in my house is absolutely ridiculous.
Also my phone service and TV reception are not good.
Comcast is absolutely bad.
Service people have no clue how the transmission can be improved in the house at all places. They cannot suggest any real solution to any problem for internet, telephone and tv.
I would not recommend anyone to use the services of Comcast.
Rating is absolutely bad.
Contacting customer service or technical support is an absolute NIGHTMARE due to the automated system. It is almost impossible to get to a live person quickly. When dealing with a recurring problem you need to start at the beginning each time with the automated system. That system forces you go thru multiple trouble shooting steps which although common problems may not be the problem you are calling on. It is frustrating you cannot opt out and speak with a support representative. Once you reach a live person they are very helpful. Xfinity internet service itself is mediocre with many signal speed and quality issues.
Terrible product. My internet went out today so called customer service. Turns out they were doing work in the area and had an issue. Apparently all they have to do is flip a switch but the guy couldn't make an appointment for me before a week from now. He said it was ridiculous but he has no way to do anything else. So they messed up and I may be without the internet I am paying for for about a week because of something Comcast did. Just awful
We had to do THEIR work! We were told, that we have to put THEIR trash (empty boxes due to an exchange of wrong delivered cable-boxes, which by the way was Comcast's fault) in the garbage in front of the service center, while 2 employers were chatting ...
Don't ever order it from there.. all agents are liar. Online price is fake....they took my own modem and still charge me for the modem fee and told me to get my modem from service center....can't find the agent I spoke to. Never fix my problem!!! I'm going to change it to my old service...which I have to do it all over myself. Never recommended
I drove to the Wesley Chapel service center at lunch to swap a triple-play modem that had died. There was a line, but it moved fairly quickly. I was fortunate to have been assisted by Debra. She was very patient, very thorough. Not only did I get a significantly upgraded modem, she made some modifications to my plan that save me money each month. Excellent customer service, very good experience.
I've literally been on hold for over an hour. As a matter of fact I'm writing this while on hold. This is ridiculous. Atleast pick up the phone to let me know that a human is at work today. It says they're opened until 5pm so maybe I'll be holding on until then. REALLY COMCAST😡 If this wasn't the only bundle I could get in my area I would leave y'all asses ASAP!!!
I just spend an hour and 26 minutes of my precious Saturday on the phone with a Comcast rep. I paid a $100 deposit on 1/16 for my service to be installed 1/23 (which is a pretty long timeframe to me) sat in the house waiting an no one ever arrived. Finally called Comcast to only be told oh your order was canceled (who the f*ck did that). Well my order was cancelled 1/18 but my money hadn't been refunded so what the f*ck is going on. Go through the whole ordering process again to be told they can install in another week. Comcast is f*cking crazy. Poor customer service. So after I start screaming and cursing the tech tells me we can ship the equipment to you over night. (Why the hell u didn't say that in the first place?) had to do a little more cursing to get the shipping fee waived too. Comcast has worked my f*ckkng nerves this Saturday. I wouldn't even give them one damn star! Bastards worst customer service EVER. 😡😡😡😡😡
Comcast has a couple of my channels that the rest don't have,outside that. Sometimes i get great service, sometimes good but most of the time bad. If Comcast talk me into bundling and upgrading to get locked into a 2 year contract. You would think customer service hear me when i say b4 the bundle my Internet usage was average 131 of 300. Then calling 3 months in a row to hear in so many words,this is my job but you have to figure out why you are almost over your monthly usage . 3rd month someone does their job and give me the info i need to get the other people off connect to my WiFi. I had a password word but no one wants to admit they added a open WiFi for others to connect to. Then they added a extra box on my account, then when i call in for a promo, a few days in a row, it's not in my area and have no ideal when it wil be. Called the next day once again starting with my bill end with the promo just to get the promo,wow. The reason for the call in the 1st place,my bill kept jumping. Calling to have someone tell me,go look at your bill i credit your account, just to find out,i don't see it on my end and didn't see it and still don't even though i was given a an amount. When i turn the old boxes today i hope all is well with my bill and they only have no added boxes on my account withthe return of these old ones, pray for me and next month bill. I would love to give 5 Stars but you have other customer service coworkers who brings it down. I made a suggestion that some need more training then others in just how to do their jobs but that person wanted me to know their job also.
Debra is a gem :) I have had plenty of bad experiences with Comcast customer service in the past, but Debra solved my problem quickly and pleasantly. Best Comcast experience yet! Put Deb in some sort of customer service trainer role!
There's a reason that there are 2 5star reviews, with one from Candice, talking about how great the service is, and the other from Ryan mentioning how helpful Candice was. If Comcast can't even abuse a review system.....
just went in to get my router and the lady named pam asked me well why do you even think service will work at your house after complaining that i didnt buy service from her cause she makes commission like its my problem i sure hope this wont be a sign of how comcast is gonna be
The customer service in the store is awesome. Everyone is super friendly and helpful. The x1 cable box is the best. So much you can do with it. Plus the Internet is very fast.. affordable too! Love my services.. never have any issues.
Even though I've had comcast for about a 1 1/2. They are by far the worst company ever. Problems from day one. When I first started service with them. They gave me faulty equipment. Which I later found out. Was an obsolete model. That they weren't suppose to give out anymore. Sent a technician out to fix it. With the promise of not charging me. Well guess what, still charged me. Call them to confront them on the issue. Refused to drop the fee. But instead they would drop. my bill from 40 to 30. So I said wtf new season of walking dead is about to start.
So after dealing with channel issue, etc. And having to go get technically another receiver. Funny part is they tried. To give another one of those obsolete units. But I had to request they give me the same. Model type that I was currently using. When i installed that one. It would only turn on and do nothing else. But tell me "one moment please this channel should be available shortly". Im just not sure about continuing service with them. Guess I wait till Wednesday. To see if it's fixed and if I'm going to be charged for a repair. That I'm guaranteed I wont be charged. In which they did try to charge me for replacing there equipment. Once again I was forced to call them. And yell at them about why. I'm continuously getting charged for there screw up's. After having to call twice. Once a regular employee. Then the second time a manager to get the fee dropped.
Wednesday update: tech came and installed yet another receiver. Come to find out not only was. the one gave me made in 03. But also was broke. You could shake it. And here internal parts shaking around inside. Gave me a receiver thats a year old. Slightly slower channel change. And on demand screen is glitchy. May sound like I'm being a cry baby. But when you pay for a service. You expect it to work properly. So comcast scheduled another tech to come out Sunday to fix there equipment.
Sunday update: tech came out replaced receiver. Said he had never seen or ever heard of the issue I was having. So after asking the tech if the issue was related to me not having hd channels. But having a hd compatible receiver. If that was the issue. We concluded that the receiver was somehow set for only hd. And so thus he had to install another one like it. And make sure it wasn't set up the same way. Well now it works without any issue. Well so far, but who knows how long this one will last.
Been a while since I updated this review. Honestly kinda forgot about my review. Anyways receiver works fine. But it likes to randomly go the music channel guide. Or the on demand channel guide. I think it's the remote. It's kinda a pain, but I can deal with it for now.
Overall all my experiences with comcast. Has taught me this. Only use them for there services. If you really have to. And don't trust them. So my recommendation is avoid them. Or install a phone call recorder app. Before dealing with them. For this is one shady.... company.
Amazing service! Anthony quoted me a great price and the next day Candice got me in and out quickly. Thanks guys!
The local employees are courteous, polite, knowledgeable and helpful. However, dealing with this large corporation is, and has always been a nightmare. Unfortunately, federal laws limit any area to ONE cable service provider so your choices are limited.
The words required to express the endless scams and Harpooning that this mega monopoly does and can do is not allowed by law.!!!! Would rather deal with Colombian Cartel . Nothing they say or do is truthful and if you don't pay they just take all. Got to be better way. And all I wanted was internet. Antenna's Rule !!!!!!
I visited the service center because my bill was a mess & I was being billed for more than I had confirmed in an email & by phone. By phone I kept getting disconnected so I decided to visit the service center which is less than a half mile from my home. The blonde lady quickly understood & got her boss to call me, yes call me, to discuss my bill. Sorry, I did not get her name but she got action.
I hate you, Comcast. Your internet is slow and expensive, your customer service is awful, and, worst of all, your business practices are monopolistic.
comcast is one of those companies people wish there was some way to do away with. these human scum parasites are all about taking as much as they possibly can and i truly hope the scummy criminals in charge of this cable mafia organization end up paying dearly for the damages they do to our society in general. i honestly don't think these criminals could possibly care any less about what people really think about them, and they will just continue abusing their power and buying off politicians until we stop them
I had Comcast triple play for a while with poor modem and phone reception and disconnects constantly. Switched to Verizon DSL for phone and modem with NO PROBLEMS EVER. Recent Frontier Comm has also been no problems. I am stuck with Comcast for network tv which I rarely watch. Streaming with modem is way to go and few problems. Comcast cable boxes are junk and their DVR's are even worse. I speak from 14 years experience with them.
Internet went out for the 6th time in 2 weeks now. I've spent around 4 hours total on the phone with them. This time my modem was set to "lost" so the tech people couldn't return activity to the modem. They told me I had to call my local store... THERE IS NO PHONE NUMBER FOR THE LOCAL STORE. Seriously, can't find it anywhere. Every number brings you back to tech support, which takes 10-20 minutes just to be able to speak to an actual person. This is the crappiest service and Internet I've ever seen and I will be dropping it. Save yourself the time and trouble and do NOT go with Comcast.
This is seriously the WORST customer service I've ever experienced. First off, when you call, there is the most ridiculously convoluted phone menu prompt that takes 10 minutes just to be placed on HOLD to speak with a human. Then, when you finally get a person on the line, you can barely hear because the call center is so loud. What you CAN hear you struggle to understand because English is not their first language! FAIL! The actual service is just as insufferable. I purchased my own modem only to be harassed by weekly e-mails and phone calls trying to get me to rent my modem from them. The TV service goes out weekly, sometimes for hours at a time. The internet speeds are less than promised. Xfinity... the future of sh*tty!
The lines in my neighborhood are damaged (per service tech) and my internet does not function at all. It has been 4 months. I'm still being billed. The reps and service techs that started out marginally helpful have resorted to completely ignoring me. I can't get a human to save my life. Going into the store is even more useless as the reps can't actually do anything to help, and the manager they speak of who can is never there. My 75mb blast internet peaks at 2.3mb
I have called and called. Every number, hotline customer service. Never any answer and the online chat girl just stopped answering my questions and closed the chat. I literally just signed up and haven't even gotten service yet. I'm ready to just pay more for verizon if they have any semblance of customer service
Great customer service had a bad install they sent a different guy out and Mike went through and fixed everything right and now it looks and works great. Thanks for putting some pride in your work unlike the last person who did my install. .
i dont usually have problems with Comcast. I had called for an appt. on wed for an serviceman to come out. They made an appt for Friday the 27th of may. so Friday comes, I call for the time they were to come out to fix the down line. Now they tell me I am scheduled for the 31st. After awhile I asked to talk to a boss or higher up and the CS lady hung up on me. I called back, the next lady said I could talk to her boss, she puts me on hold at least 20 mins. I hung up, although they had my cell phone number they never called me back, I then went to the local Comcast and got no help. Came home called 1 800 number, the 3rd lady finally helped me. I still have to wait 2 more days. SUPPOSEDLY !!!!!!!! I guess we will see.
If you ever want to build up the hate and courage to kill yourself just use Comcast for an hour and you'll want nothing more than that bullet in your head. Every time it rains I lose my service. I rented a movie and I can't even watch it because it rained 2 f*****g hours ago and the service still hasn't come back. If Comcast was a person I would have already come to there house to beat them senseless with a bag of dildos.
I have had this for a year now and they have not buried the wire yet not just in my yard but neighbors yards also just been waiting for service to go out and when you go in to the office some are nice but some treat you like an idiot.
Called COMCAST and got the hours (no, I do not work for them)...
Mon, Wed, Friday = 9am - 6pm
Tuesday = 9am - 5pm
Saturday = 9am - 1pm
Sunday = Closed
Not sure on the Thursday time, forgot to specifically ask, but the operator on the phone only listed Tuesday as the "different" day so Thursday should be the same as MWF...
Hope this helps!
The guy here was a huge help! Don't bother calling the 800 number, come here for immediate support.
There were three females at the front desk that were very unprofessional. They made the visit there very uncomfortable and I left angry. The attitudes were unnecessary. I work 13hrs straight with no break and still have outstanding customer service.
Had to go to get service, wouldn't activate online, have to call. Typical Comcast.
Rep at the store was good and helpful though.
Poor customer service. Ridiculous prices. Poor, very poor internet service!!!! My hubby needs superb top of the line internet speed for his job. Comcast offers 'the best' in our area but yet it still very poor quality. Oh, and I can't watch our local channels unless I turn off the box and back on again. All of the local channels are muted!! We can't stand Comcast and are considering dropping the TV service! Who needs it anyway when we have Plex, Netflix and Hulu?!?
I would NOT recommend Comcast to anyone.
On Thursday December 9, 2015 a Comcast tech named Matt came to my house to help me with my WiFi issues. Come to find out the new puppy had chewed through the cable in the back yard. After two hours, Matt got the house back on line. He checked all of my Comcast equipment while he was there and even made some changes to my Cable that enhance the quality of my televisions. Matt was professional, well mannered, kind and obviously someone who cares about the quality of work he provides for Comcast. Thank you Matt you are an asset to the Comcast Family.
Worst provider... Comcast is a customer money sucker..
They'll cheat the customer to sale their business..
I hated them like any thing.. They even not capable for 1 star...
I have many words to write about Comcast/Xfinity as a service and as a company. However, this review is about this specific service center. I've been here 2 or 3 times over the years and I always got service quickly. No problems, no haggling or silly hoops to jump through. I'm usually here because the Comcast equipment is broken, but still, gotta give credit to the people who work here for moving the lines along quickly.
Now they have a bait and switch scam going. They offer you a cheaper contact with all these great services for a great price then you go for it and your bill doubles in price then you have 30 days to cancel. I cancelled in 4 days and now my package I was on has a higher price so I'm paying more m NOT GONNA HAPPEN. THIS IS ILLEGAL
I agree to all who felt with the devil named comcast had um since I moved into my apartment couple of rude calls and still no price negotiations I'm pretty much going to the fcc I mean they rob us customers in illinois and Springfield has one cable service. I've dropped them three years ago and I haven't turned back terrible customer service
Based on one of the reviews about Gwen I went to this service center. When I got there no one was in the waiting room so I went straight to the counter and the first person I came to was Gwen. As the person stated in the earlier review she was awesome. She help me with all my concerns and problems that I was having with billing. This is the kind of customer service Comcast needs to have across the board. It was a blessing to be able to meet her.
Clean and easy friendly service.
I'm a pretty tolerant person but this company tries my patients. The connection is horrible and always goes out. So I decided to set up an appointment for a technician to come out, they gave me a guarantee 2 hour arrival time and 3 hours later they called saying they couldn't come and can't reschedule until next week. Are you kidding me that's not how you run a business.
Services by phone are Horrible, worst, Rude ,Arrogant, Incapable and more..
In office, they are good ,they try to find solutions but they couldn't help me.
Very long wait.. Very rude people!!!
Wow, fast and polite. Thank you!
Very pleasant atmosphere and if you decide to go with Comcast.....be sure to ask for Gwen she's the reason I decided to go back to Comcast as my provider.
well if zero stars was an option i would give it zero. I dont know if t has to do with the recent merger or what but the company has gone down the drain. nothing but problems!! we set up a service date after dealing with them on the phone for SIX hours. they didnt show up at all for the date. We called again and set up yet another appointment for them to come out, and once again no one showed up. I would recommend looking elsewhere for service. its not what they used to be. the internet speeds are also falsely advertised. We are signed up for 50 mbps speed and we only get around 38. Guess its time to cancel.
this address is incorrect.. they have moved off of Roosevelt near the Target an NAS Jax
No good chanels , they chage you alot up two 200 dollers in 2 years
Poor customer service, been fighting with them to reconnect service and they can't even do that rite. Still don't have service yet.
this was no where near a comcast center. im lost
Worst cable company EVER and most expensive too
It was ok
Never a secure internet connection
Went to Xfinity Store to return equipment. The person that checked me in took my information in a very rude voice. The persons name was Tavo Sr. Sales Consultant. He printed the receipt and THREW IT AT ME. I cannot believe that they treat customers in such manner. I am glad that I cancelled the services. They have horrific customer service. If you get 105mbs internet service. You will never see this speed, because they throttle the data all the time and don't guarantee the speed . In the night you will be lucky if you get 20mbs on most of your devices. If you are not happy about working for Xfinity then you should leave. Don't treat customers this way. Waiting times are a JOKE! They have very few people at this store to help you. Just a HORRIFIC experience!!!
I really hate Xfinity / comcast!!!!
Been dealing with being overcharged for several months. The people on the phones are complete idiots. The store employees are slighty better. I can't wait to cancel and get Netflix!!! I have absolutely no respect for this company!!!
I've gotten no resolution at all!!!
What a joke!!! I have been a comcast customer for over 13 years. After upgrading to X1, Got incorrect box for one of my tv's. I was told to come in to exchange it for the correct one. Place was a zoo. Absolutely no direction from the check in guy other than "type your name here" everybody coming in seemed confused as what to do next. He told everyone that it was "about a 25 minute wait " included me when asked. W . I am in the store typing this review after waiting over 45 minutes and there not even close to my number. There must me 80 people in there store waiting. The walls and windows are lined with customers. This was the closest service center to me and it was 20 miles from my house . People are angry walking out and complaining. Handicap people are standing because there are no chairs. I though perhaps I had came in to the secretary of state building where you would expect this ! Never again! Figured i would just drop off the other box and deal with them later on the phone but you cant. They will not let you drop off your equipment and leave. You must see an agent but you can drop it off at a ups facility. Makes no sense. Wish Google allowed you to display photos. The photo would say it all. I am tucked in a corner and can not see to the other side of the store.
Based on word of mouth, I decided NOT to go to the Xfinity Store to exchange my cable box. Instead I spoke to Tech Support in the chat room. There was not one problem. They told me on Wednesday, that I would get the new cable box in 3-5 business days. I had it on Friday. Now the annoying part came when I was shipping the old cable box and modem back to Comcast in North Carolina. In the box was a shipping label with instructions to apply the new return label over the old shipping label. Done. The box was taped shut and I drove it over to the UPS store in Bloomingdale on Army Trail. My son went to drop it off.....10 minutes go buy, he is still the only one in the store. The UPS girl had opened the box and was printing out a brand new label. The information had to be given again, I had to sign a form and I got a ream of paper work from UPS. Comcast is spending, I'm sure a lot of money, to print the original label for return shipping. And it is not even used. If I would have known there was going to be nonsensical paperwork, I probably would have called UPS for a pick up at my house. But Comcast did me a solid by getting me my new cable box in an extremely rapid time frame. Thanks, Comcast. 5 Stars for Comcast.....ZERO for UPS in Bloomingdale.
I made the mistake of wanting to change my internet and phone service!!!!! i schedule an appointment the tech came out and stated he was not able to connect me. He indicated he would put in for someone else to come out a work order he called. I waited a week no one called. I call to see what was going on, they said I needed outside work and someone would come in a week!!!!! i never heard from them!!!! I called to cancel they gave me the round around!!!! I ask to speak with a supervisor they transferred me to the technical dept!!!!!! they did not let me speak with a manager!! the CUSTOMER SERVICE SUCKS!!!!!
I agree with every word from the other reviewer John F. This place is terrible - when I walked in there were like over 50 people in the store and only 4 customer service reps. One of them was with a customer for nearly an hour upselling!!! I get that he gets a commission selling more, but while 50 people are waiting, taking an hour with just one customer is awful. It took me an hour and half just to drop off my old box and get a new one. That said, the guy that helped me, Jose, was nice and I appreciate his help...my rating reflects the store and the process overall and not the person that helped me, after all it is not his fault that there is one store that caters to a large area/population and is terribly under staffed.
I have to go again to drop off an old modem and I am already dreading it.
Comcast is a joke, and a complete rip-off. I cannot wait for the competition to catch-up with Comcast so dump them. I hate this company!!!
Horrible service. Overpriced. Techs left huge cable mess of unter minted cables unshielded and unprofessional. 200 bucks for crap Internet and regular Ota channels? These ppl take advantage of poor suburban cable choices. Never choosing comcast again heartless huge company..
The most inconsistent / slow / aggravating internet speed and tech support I've ever had. I have to call them once a month if I want to get any sort of speed that I actually pay for, which is 75mbps. Normally it's about 20mbps and lately it's been 1mbps or slower. How is it that a company airs commercials that bash other companies for their internet speeds when they can't even get it right themselves... Pretty pathetic.
Ok, so I HATED the wait. However, considering there were > 100 ppl in line, it actually moved fairly quickly. Also there was plenty of comfortable seating, & I liked the computer display that kept me up to date on where I was in that long line. The tech support seemed MUCH better trained & more knowledgeable than most I'd dealt with at the old Comcast Service Centers in Mount Prospect & McHenry, IL. So, if Comcast would just commit to employing enough ppl to more effectively handle their large number of customers, they'd get better reviews, & this one would become 5 stars.
this location is closed
love the internet service and the tv service but the phone service is terrible.when I am on the phone long distance it cuts me off at 29 minutes.this is very annoying and I really am thinking about getting a different company because of this
Why do I have to restart my system every day.
The phone number takes you to a main number that dumps you in a hole with no savors,
it seems to me all people who work at Comcast do not want to work, they want you to hang up and call another number that you should have pushed #, yes you need Psychic powers.
Geographic areas for companies are important, so they can have local customer service.
I wait to receive a defective box. I'll stick with Netflix, Hulu, and Prime. Two hours spent to rearrange living room and 48 minutes on the phone with Comcast, time I can't get back.
POSTED HOURS ON SATURDAY IS TO 12:00
ARRIVED AT 10:00 OFFICE WAS CLOSED
Office not open on Saturdays & the phone # is temporarily unavailable.
If I could give less than a one star review, I would. What an awful company with horrendous customer service. There are no words strong enough to describe my dissatisfaction and severe hatred for this company. Do not waste your time or money if you have the option. I will never deal with this company again for as long as humanly possible. If you live in the DC area, choose RCN all the way. They're responsive, friendly, efficient and even more, it takes less than 1 hour and 50 minutes to get a human on the phone! To be precise, the last time I called RCN with a minor issue, I was able to talk to a human within 30 seconds of placing the call. They handled my issue with urgency and I didn't have to worry if they understood my concern. Comcast, you could learn a lot from these guys but alas, you will forever suck ass.
This location is closed. New location is 2300 washington st ne, it's close by but still they should update their website information.
I really wish I could give negative stars.
I should start by stating, I have never been to this location, and probably never will, because comcast has the worst customer service via phone and chat service (online).
I absolutely hate that Verizon Fios is not available in my new area. I had it in my previous home...for many years and never had the amount of issues I have had in the past 3 weeks, trying to become a new comcast customer. It seems they have a team of incompetent, misinformed, rude employees, equally assigned department-wide.
I called several times, following the automated prompts, to no avail. The automated system kept disconnecting the call. Finally, I was able to get through to a live agent.
I only want internet, but they keep trying to upsell/bombard me with other products/services. My home is already prewired for comcast, because the previous owners had comcast service for everything (phone, internet and cable). I have my own modem, compatible according to their recommended modems, so I don't need a technician for installation. The representative on the phone informed me that I can forego installation, waiving the fee ($39.99), because the setup package would come with self install instructions. HOWEVER, she was quoting a monthly price/rate, much greater than the price/rate advertised online. She informed that she cannot offer the same deal listed on the website, so I politely declined and proceeded to try the online registration...
Online registration was a joke, because they kept trying to charge me for installation, that I DO NOT NEED, BECAUSE THE HOME IS ALREADY PREWIRED TO comcast. :-( When I tried to speak to "Ashley," the online chatbot rubbish, she told me new customers cannot waive installation and self-install equipment.... which was a completely different statement from the live agent on their customer service line, who informed me that I could self-install, considering I have my own modem and the home already has comcast installed.
This company is horrible and misleading. It is unfathomable how they have become a conglomerate in the cable/internet/phone industry. They, not only, make things difficult for customers, but also ensure they have the worst attitudes, while "serving" customers--the people who pay their company. Piss poor customer service must be their primary mission and the second mission... wallet rape.
I would rather pay more for less with a competing company than give my money to these degenerate ingrates.
Terrible service! No one knows anything. The last time I went to this page, the contact number was for the University of Maryland!!!
My experience was very delightful at the Service Center. When I got there, I was second in line and my turn came up quickly. The Service rep was very courteous and thorough. My only complaint is that when getting equipment, some of the equipment do not work thereby making me having to travel back to swap out. Other than that, I have had no problems.
This Comcast Service Center is moving soon, according to a sign that was outside, so hopefully this is still applicable. It's kind of a pain to get to - the roads are harsh, and you have to know what you're looking for to find it. However, upon arrival, we had no issues. They seemed to really have efficiency down. We barely waited, and the service representatives were quick and got us taken care of quickly. You get a receipt if you do something like return a modem. And everything processed just fine - I received an email reflecting my new bill sans-modem and have had no billing issues.
I've never had a good experience at a Comcast location until I returned my equipment to this store. The employees were efficient, helpful, and there were plenty of them. I was in and out in under ten minutes. Great job!
I don't like the comcast Internet its so bad i need take of way .i am tired with those
My bill goes up every month...i was told by one rep that i would not be charged for a particular visit and was..another rep said she wouldcall me right back a d never did. The last rep i talked to had very broken english and i had a hard time underdtanding him. Overall this his been a terrible experience.
Worst company I've ever dealt with. I had a self installed kit delivered but due to the cable set up I need someone to come install it. I've been on the phone with them for almost 2 hours combined over the last week to get internet put in. Made an appointment. They didnt show up at all. I called back and they said someone would call me. No one did. I still don't know when they are and on top of that I have A BILL DUE in two weeks and I STILL DONT HAVE INTERNET!! I'm turning in all the equipment just on principle. They are this much of a headache already so they aren't getting a dime of my money.
The people who work in the Hermitage office are great. Anyone you get on the phone acts like they are being helpful, but as soon as you ha e a problem, no one is able to do anything. I moved recently and a technician was shcduled to come out the same day we moved. The tech never showed and never called. I called Comcast to ensure the tech was sti coming and was told he was running late and would be there. Again no one showed and no one called. I spent at least 30 min a day on the phone every day for one week and no one ever showed up. We called TDS and switched. I am very thankful we had an alternative.
I actually cannot stand Comcast. They're a terrible company who price gouges the consumer. However, the gentleman that helped me at this particular location was very friendly, knowledgeable, and quick.
Worst customer service ever! I have been paying for 75mps and getting 13mps. I was on the phone with their "customer service" for 4 HOURS with the last issue I had. If I had another option I would change.
I wonder how the BBB rates them. It doesn't matter because they are a monopoly. We have no choice. This is incredible.
How can this "company" continue to abuse customers?
Newschannel5, please investigate.
Comcast is the biggest scam. Horrible speeds, customer service, and expensive. All because they know they have control over the market and customers don't have an option.
Don't bother trying to call to make sure everything is set up before you go there, you won't get the store. Just the main Comcast line which gives no method of contacting the store itself. Just spend a bunch of time and hope it won't be too unpleasant, much like every other interaction with Comcast.
However, to rate the store itself, it was fine other than the lack of direct number.
We were forced to use Comcast when we moved into this apt due to a renovation. I laugh at their ads saying how fast they are but yet I can't watch a movie on Netflix without buffering and I'm paying for the 75mps. They're all just a bunch of liars and their sales rep are too. The sales rep has selective amnesia. I can't wait to move back into our house and get rid of comcast. Unfortunately, if you're moving to a certain apt complex you are forced into using them without any choice. Why can't the public utility commission do something about this type of issue that would serve consumers? They're all incompetent idiots like Comcast or they were probably bribed like the natural gas deregulation that has consumers paying twice as much for the same gas they were getting before.
Hate Comcast, but love this store. If you ever need anything from them don't bother calling just drive down here. Sheona helped me today and was very fast. Why can't the whole company operate like this store???
Amazing experience with a very polite and respected employees. Toya helped me alot and she is a very nice person. You should go here if u have any Internet connection problem. They can solve it in a second
Worst company ever! Only care about making money! Non-sense bills were added to my account. Have to pay for unused bills. Promised one month free trials was a joke, never real. Customer service never cares about you, only repeats the amount of money you have to pay 10000000 times.
RUDE and unwilling to help. not that its different on the phone or online with comcast. i guess its policy.
Trying to reach someone is IMPOSSIBLE!!!! You hold them when you say you don't want to participate in any survey....the automated thing STILL calls you!!!
Tried to call this place for 30 min. and kept getting connected to someone in India. Couldn't talk to someone that actually worked at this location nor could they provide me with information on how to contact them. All Comcast phone numbers connect to a call center in India. Still have a broken phone connection.
Unfortunately they are the only ones that I can get internet service through because they are not my first choice at all. Tried to talk to someone last night about paying an old bill and getting Internet and I was transfered 3 times two which I couldn't understand and the third was American but just couldn't help me. He said my name came up but the address was one I never lived at and I had service in 06 when it was in 2011 I was still in high school in 06. They are the absolute worst!
My internet is out more than it is in service. My husband was told that because we are not a commercial business and "only" residential, that there was nothing they would be able to do at that time. And good luck finding anyone that you can understand. Looking into switching to direct tv.
I had a live chat about a problem with our cable box. We tried to troubleshoot the problem, and it turned out the box has died, and we need a replacement. When I started, I was #1 on the list, and didn't have to wait. The person (Sheila) was knowledgeable about the equipment, and we tried everything with no result. The chat worked better than a phone call that has the never-ending automated menu!
Went in around 10:05a on a Wed and service was very quick and employees were very pleasant and helpful. I returned a modem and cable box. Only asked me why I was returning cable box and asked me if I have home security and gave me the price to have it installed but he wasn't pushy.
Extremely helpful at this store. I went here because a cable modem had been sent to me for my new service despite me telling the sales rep I didn't need one. I wanted to avoid trying to explain the situation over the phone yet again so I stopped into the store with the equipment. The floor associate was extremely helpful and after taking the modem made sure that the charge would not be on my bill. I would recommend going here over calling in any day, it's like an entirely different company.
Agree with the DMV comment...that was the first thought I had when I walked in to the Cromwell location today. Comcas made no attempt to staff appropriately knowing full well they would be busy with people off for the holidays. 25 minute wait was announced as I walked in the door which seemed like an invitation to leave. If you call comcast it is even worse. Basically plan on an hour if you want to do any business with this company.
you wait and wait employees just stand around after they take your name and give you a stupid receipt
waited 25 mins just to bring back a cable box
I began my service with Comcast in 2013 with a phone, internet package for $49.00 plus taxes and service charges, less than $55.00 a month. I was informed that my bill would go up $20.00 for year two unless i called to find out if there was another special package before the year was over. When I called there was no discounted package available so my bill went up and I was paying over $70.00 a month for the next year. Next time the increase was suppose to be an additional $20.00, I made sure to call a month before my second year was over but again there was no special package for me. I informed them that I could not afford to pay over $90.00 a month for the same service. They had nothing less expensive for me and my new bill would be $174.00, no additional service or products. I am now with AT&T and my name is NOT Catherine Steele. I have no idea where that name came from, it's not me. This site states that my review will be published on the web as Catherine Steele. That's not my name. I have had all the problems with Comcast as others have, not worth it. They can go to the devil. Even in the end they can't get my name right....Pitiful....
so i have phone service and someone always call for a maria lopez i ask to have my number change they try but for some crazy reason the system wont let them so i have to deal with these calls.. and its been over a year. comast SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!
The worst costumer service I ever experience in my life! I think comcast is a piece of s**t, God forbid if you have to call customer service which you will have to wait 30-40 for someone to transfer you, UNLESS you choose in the home menu that you are a new customer and wanna start new services, then they'll pick up immediately.! Yeah, I tried it a few times to confirm my theory.. if my bill was always suppose to be 50.and I always ended up paying 72.-76. For Internet that sometimes I couldn't watch my Netflix!
I tried canceling a few times but they always kept transferring me and hanging up, until finally they picked up and pushed me into staying with them and that they would deduct charges but after a couple of months it went back to the same, oh and they can't wait for late fees, they love that.
For the best attention always choose to fill out that customer review, the one that they will call you back in 20min, that way the representative knows and makes it easy for you and doesn't transfer you around. And they pick up right away.
Oh, and I don't even wanna get into the representatives they employed out of the country when you call after 5pm.. worthless.
Had to come back here 3 times due to issues with activations. Not sure if it was a system error or the staff. Regardless, I was in and out in under 5 minutes every time.
I read the reviews for this place and was expecting really crappy experience.
The center itself is a little crappy. It's crowded. I got my number (61) and they were only on 42. I chilled in my car for about 30 minutes and then went in and waited about 10-15 more minutes.
When my number was called I got sales consultant Antoine Lee.
This guy was awesome! He was polite, efficient and very helpful. I had requested an upgraded box but I didn't want to pay what it would cost for the upgrade. Antoine tried several things to see if he could get me into the upgrade without the additional cost. He came up with alternatives and options. It ended up not working out but the effort on Antoine's part was there 110%. He wasn't slow ( I always say, "there's no such thing as fast food on the south side" which bothers me cause it just adds to the stereotype that black folks are slow and lazy. Ever try going to McDonalds on Stony Island??? ) nor did he rush to get done with me.
If you're in a hurry then you probably won't have a pleasant experience. But if you just chill, sit in your car, listen to music, play spades on your phone and wait for your turn then things just might be cool. No one wants to spend and hour plus at Comcast but if you do it in the right frame of mind and your fortunate enough to get Antoine as your consultant, it won't be such a crappy experience.
Thanks Antoine Lee for a good experience.
PS If you're going to act ghetto, the don't expect things to go your way.
Nothing is worse than seeing employees doing more yaking and laughing than working during peak times. Only 2 employees working the windows while it's busy but 5 behind the counter conversing and joking...the perfect formula for highly irritated customers. When you are finally serviced the employees are friendly and apologetic for the wait but better time efficiency would be more appreciated.
Horrible. It never works right. That is everyday it does not work right. Today most of the channels are not on. It is the worst way that you are made to have to watch TV. They should not be allowed to be in business with the worst way to have to watch TV.
Customer service sucks big time you go in to make payment it your turn when you are call up the lady do not know how to work her computer I waited a long time I told her never mind I do not have time to wait they need to get their stuff together
Worthless. A customer service person on the online chat actually told me I was wasting their time. I had felt bad for the customer service people because they have to deal with such a crappy product but this last one (yes, of course the internet goes out so often and for no reason that I speak with them frequently) was so rude. Can't believe they are the only provider available at my apartment complex, otherwise I would most definitely have ditched their garbage by now.
The worst support ever known to human beings. The support sucks ****. They always cancel the time they will be there and when they are there they can't find the problem. My "reliable high speed internet" ALWAYS GOES OUT CONSTANTLY! The Comcast support doesn't even know what 2 + 2 is, they are dumb as DIRT!
Past 2 weekends there have been issues with the Internet and cable--which is extremely over priced. Only reason we're with them is because uverse cable isn't available and trees prevent us from getting dish. I'd welcome ANY cable provider with open arms aside from this company unfortunately.
I'm an old lady. But still smarter than any tech who works for Comcast/xfinity
It is open. now called xfinity.. yes bad service specially from security guard, i got the about 6:50 and he didnt let me in. He said "we close at 7pm" and i had spoke to them on the phone but he didnt care. When i told him i had already talked to them he ignored me and turn around. Not one of the employees cared either...
Comcast technicians are actually okay the real problem lies in the customer service aside from technical support. Comcast reps just do not care at all. Also internet service tends to go out quite a bit. And when it goes out it's not like 20 minutes it's more like hours. AT&T is not much better but it is far better than Comcast as far as reliability and more importantly customer service. We can only hope that one day Google Fiber will come to Memphis
Deapite Comcast being greedy and putting a 300 gb data cap
The center is pretty big and and was a little crowded was in and out in 30 mins
The people were not so polite but i got my work done
I did not want to even do 1 start. Comcast has the worse customer service. You are always told that a supervisors will call you back by the end of the day and never get a call back. When you tell the next rep that you never got a call back from the supervisor. You call retention's and there is no help there either. I hate Comcast once I leave I will never return to this company.
This company rates are high and the customer service sucks
Big communication problem , the commercial about helping you move, it makes it seem like its so simple...But its NOT!!! The most difficult process I ever had to encounter. Need a new cable and internet network, Verizon and direct tv is no better
If you would like to be put on hold for about an hour prior to reaching customer service, go with comcast. If you would like your bill to go up from one month to the next when you have not changed anything go with comcast. If you would like for channels you could previously see all of the sudden off limits without paying extra go with comcast. I can not say I have had problems with actual technicians coming to my home once I can get them. They have been kind and efficient.
I came on a Saturday, which I assumed would take a while and be very busy. I had called customer service since my cable box stopped working after a lightning strike and they said to come here and it would be swapped out for free. I walked in, walked right up to a free desk agent, handed her the box and she came right back with a new one, no charge, no fuss. In and out in under 5 minutes. Surprising, but true!
At my house – a typical American, late 50s split-level ranch – I have clean, drinkable water piped in from distant lakes and reservoirs, at a good pressure. Life-threatening high-voltage electricity comes through a complex network, from different power-generating plants, distributed to every room in my house with no problem. Somehow, actually explosive natural gas is piped safely to my house through small tubes, reliably and cheaply. Why is it that I have had to wait SIX times for a person to walk across my back yard and screw a piece of wire into a modem? Comcast has been the worst company I have ever dealt with.
I wonder how many times I've rebooted my router. The service is bad! my mobile internet service is faster than my wifi.
I had to give them a star to do this review, I would choose no stars if that was an option. Horrible Customer service is their motto. I was without internet for 2 weeks and was provided no compensation for it on my bill. A month later they jacked up my price and dropped my internet speed to 20 mbps from 150 without notice. So now I'm paying more for less. You have to keep an eye on these people or they will rip you off. You have to keep checking your internet speed to make sure you are getting what you paid for. My internet speed was dropped many times in the 4 years I was with them. Best thing to do is to switch as soon as your promotion is over or you'll be paying double for less service. By far Comcast is the worst cable company in the USA, no more no less!!!
The service was impeccable. The representative, Zachery. He knew exactly what he was talking about. Was greatly satisfied with my service.
Paid every month everything was great then was turned off out of the blue.... Asked why they said since u paid a few days late you owe $400 (this month and next).....I was like I'm not locked in a contract who's to say I will even use u next month?....anyways I never paid it and now I'm with Direct Tv and only paying $68 per month....I'll never go back to Comcast
My daughter has had Comcast for over two years now. My son has had Comcast for about 12 years. My son had my daughter upgrade in which Comcast had to come out and run new cable wire from the box to my daughters townhouse. I wish the world could see what a SLOPPY job the installer did. He ran the wire from the box to her townhouse with the cord all spewed across her lawn, where kids ride their bikes which is EXTREMELY DANGEROUS. She was told he was going to come back and fix it, in which I knew was a BIG LIE. Had I been there when he CARELESSLY installed the upgrade, I would have told him no he can not come back this needs to be installed professionally by a professional cable installer. I will be posting the pictures on my FACEBOOK PAGE to show this UNPROFESSIONAL SLOPPY JOB OF INSTALLATION. My daughter works very hard to support her three children and her CABLE BILL is almost $200. 00 a month so that they can watch cable TV that is appropriate for their ages of 3-11 years old. I would recommend DIRECT TV because Comcast OBVIOUSLY DOES NOT CARE about how they or their installers do their job. PLEASE EVERYONE VISIT MY FACEBOOK PAGE TO SEE WHAT A SLOPPY JOB COMCAST DID?
not sure why people are so rude when they call a business for help? I find that when I need to call customer service, I use common courtesy and they try harder to help me. gee, maybe screaming at them like a lunatic doesn't get very positive response.my picture on my tv's is fabulous.and the internet is amazing. I enjoy both and find the cost comparable to other providers, all pricing changes, it's called business, they are in place for profits. if you can't afford it..then move on and stop complaining.
Excellent service The gentleman that owns/manages this shop, Chase, is extremely helpful and knowledgeable regarding Comcast's operations. He's pleasant to deal with, eager to assist and easy to understand. Although he doesn't deal directly with billing issues, he knows who to call, or where to go to resolve outstanding issues. I only wish that Comcast could be as competent! I am very grateful for his assistance
I have heard many people complaining about Comcast customer service but I do not see any reason to complain yet. This particular place is hidden well off Ann arbor industrial dr near Jackson - zeeb road intersection.
The people you talk to in the physical office are great. The automated phone? It just redirects you into menu after menu and when you finally get an actual human being on the line, they have a static connection and speak with a thick Indian accent incomprehensible over the phone. First off, if you're selling to americans, at least secure your phone lines so we can understand what's being said. Secondly, bs advice like unplug and replug doesn't help. Most people have done that like ten times. Get down to business. Is my connection showing up on your end? Can you tell me how long ago the last service to the house was? Did you disconnect physically or remotely? Was it disconnected at the street or the house? Again, its a scam to pay half a hundred dollars for some guy to screw in a connection. Unfortunately over the garbled connection my American accent is just as hard to understand for the rep that their accent is for me so asking questions like this, the rep just goes back into their trained rapour. First let's try unplugging and replugging....and then do it again. Customers don't need someone for that! We need less automated voice systems and people we can actually understand and get down to business with. But Comcast is the most affordable and effective internet around so nothing will be done because they can afford this "to heck with the customer" attitude. Of course, be polite to the poor employees, but shame on the big wigs in the company. Comcast was great and now it's just a hell people go through to get decent internet.
The worse company I have ever seen, when it comes to costumer service. I have had nothing but problems on the most simplistic cable connection there is. My mother has just a cable line hooked to her computer. No wireless, T.V. or phone. We have not had service for over 6 months. We have ordered a new modem 8 times, and never received the right one. I have received an empty box twice.
I have been disconnected numerous times when on the phone explaining the issues, conveniently!
I probably have upwards of 20 hrs.of phone conversations trying to get the matter resolved, and the problem still exists.
All I can say is be very careful with Comcast, it seems the only department that works is the collection dept.!
Nice place to shop for your next cable install. Street parking is sparse, but there is parking at the metro station ($5/day) or hourly in the building garage.
Can it get any worse...use Comcast moving and they continue charging me for the old address..wow and didn't know until collections called me.... all while I am still using Comcast at new address!!! Stay away from Comcast anything is better...5 months at new address and they still haven't come to hide the wires yet!!
I think the fact that these people are open 3 days out of a 7 day week says it all.
We apparently work hard so they don't have to. We have a commercial account, for now. I wish I could upload a pic of the horrible wiring they did. They literally strung the wire across my side yard in a way that prevents me from opening and using my laundry room door. The tech before that, trampled my lilies, about 50$ worth of Asiatic and day and bridal lilies that were no where near where he needed to be. He literally had to go out of his way to do it, and couldn't keep his pants up enough to climb the ladder he had precariously perched on the wire. The tech before him offered to kick my chihuahua. A chihuahua. What a man! Oh and gave me a vivid description of how his wife would lay in front of the fridge to cool off.
The real problem is that you can't just call and get accurate information. You can't even go up there in person and get accurate information. Which means my time, gas, and often ink is wasted in any dealing I have with them. They have no respect for their customers or our businesses or needs. They are completely reliant on the fact that they have a monopoly in this area and there is no one to go to who has speeds they do. But that's all they have, is speed. They do not have service, or consistency, or even a good website that you can work with to get what you need without dealing with a person. I feel sorry for the people who work for them. I really do. At some point they surely must understand what horrible bosses they are working for? But there's some level of control because they simply won't admit it. You can't say "ok, I get that the answers I have received are radically different so let's go on to the other issue I have...." They won't let you, they want to take your time by making you listen to their pointless blathering. It's like it's an exercise in "how angry can we make our customers?" They must offer no real training in handling people. But on top of that lack of ability to handle people who have just been run through the mill with them, they seem to have a way of purposely patronizing and inconveniencing people even more. I've never seen anything like it.
They told us that the boxes constantly break down and that we would go through 4-5 of them before they would work. I would go back to Directtv but their techs messed up every time they came out to our home. They were incompetent too.
Service has been solid for the past few months but their customer service is absolutely terrible. We've had an exposed (not buried) cable running across our yard since installation. We've had 3 appointments to have it buried and all of them were no shows.... not even a call.
If you get it hooked up its fine but they are in no rush to help their customers. I've waited over a week for them to move my service to a new address the guy comes out lies to my wife gives her some pissy poor excuse as to why he can't do it and I've called she's called and we are getting no where with these people it's like they just sit up there in their comfy leather desk chairs and feed their customers a bunch of bs just to get off the phone. They don't care about customer service all they care about is how much they will be getting from your wallet
My mom was able to exchange our old modem for a new version that has a router within it, in 5 mins, with hardly any wait at all. She was only asked for our address and wasn't hassled at all (which I was worried about because her name isn't on the account). Our internet kept going out every few minutes with the old modem, so fingers crossed that the new one works the way its supposed to! Overall, we were very pleasantly surprised at the good service she received! Plus, they were actually open and helping customers Before the 10 am on the sign.
Went to exchange old DTA for HD DTA and request new Cablecard to replace one that has been acting flaky. Waited for half an hour to talk to someone. Had to argue round after round to make them give me the cablecard at no cost (as the FCC requires) rather than charging it as a $10/month "additional outlet" (it's not additional, it's the FIRST outlet...). Finally plug in devices, DTA doesn't work without calling them back and having them send some sort of reset code down the line. Cablecard doesn't work at all because they gave me a single stream card instead of a multistream card, when I specifically told them it was for Tivo. Back to the (idiot) store I go!
There is no way to describe the horrible experience. Think of trying to call 911 and no one answers. It's impossible to call a store manager you want to speak with. I'm cancelling.
I have to say, this was a way better experience than I have ever had at a Comcast store. The rep (Christina?) was very friendly and super helpful. The wait time wasn't too bad, maybe 10 minutes and they were quite busy at the time. Would definitely suggest this over the other little office stores with lines out the door and one bitter person working as slowly as possible.
I was receiving a message on my cable box that it needed to be replaced. I talked to a representative that told me I would have to disconnect my boxes and bring them to service center to exchange them. I had called to make a service appointment where they would come to me. I asked to speak to a SUPERVISOR. If you ever do not get the answer you are looking for...use that word. I also informed them that I was not comfortable carrying heavy boxes at 70 years of age. The Supervisor told the person to transfer me to a HD person who would send me 2 new boxes by mail. They also offered me step by step instructions over the phone to reconnect the boxes. We shall see what we shall see...
As far as things involving Comcast customer service is concerned, this experience was relatively painless. I was just dropping off a rented modem (finally got around to buying my own) and it took a few minutes after check-in for them to process my drop off and get me a receipt.
I can't say what it would have been like if I needed actual help, though. There were a lot of people in the store at that time, but it was a Saturday.
Although the service you receive once you actually get to see a customer service rep is great, wait times are way too long. Who has time to wait an hour just to RETURN equipment?! Why can't I just drop it off and leave? The serial number is connected to my name and account, there is no need for this. Implementing some kind of online appointment scheduling would go a long way to alleviate a lot of these problems.
There is a ladies working for com cast that stole my mother's money and com cast won't give it back so don't get comcast
I went there to replace my model because the Eastern Indian (Glatis) said my modem had expired and that I needed a new one. I show up at 1:15pm and there was about 20+ people in line and only 1 customer service representative. The only time I have seen things that bad was at the DMV.
Son muy in responsansables duramos seis meses con ellos y nunca fueron a enterrar un clable que de garon sobre la calle les hablamos 5 veses y los de cian que Ivan ir y nunca fueron y el Internet muy lento y de pilón los cobraban recargos por eso lo canvia mos con otra conpañia más res pon sable
When you call the toll free number, press 1 for English and you talk to someone you cannot understand. Our bill is the highest I have ever paid for what I get, our neighbors who get the same service pays at least $65.00 less and yet we supposedly get the best service in town. Will be switching our service to AT&T first of year.
Overpriced service, and if you ever have a problem with your service, good luck getting it resolved in less than a year. I canceled my account 3 months ago, and they are still charging me for my monthly service. It sucks that they are the only provider in town with "fast" internet. It might be fast, but definitely not consistent.
My experience was great all because of a worker, Erin (hope the spelling is correct). She was extremely helpful and patient. She was very clear when she explained everything I needed to do. You will not find a better employee anywhere.
they should all go drink bleach and die. I swear to god they should just suck start a shotgun. What a bunch of legalized crooks
Worst company I have ever had to deal with. When I set up service the guy told me I could pick up my equipment and I headed out a day later to do so, when I arrived I was told I couldn't pick up an x1 dvr. I called and told them and decided to have it installed, they took off the cost of this but still was trying to make me pay $25.00 of it. Appointment was expedited to a sooner date, however the technician never showed up. I called and was told that it wasn't put in right by the manager. I have 20 emails back and forth between myself and a manager about install date and time. These people don't know what the hell they are doing. I actually changed my work days for my install which really pisses me off. I will not have service with these idiots. Don't waste your time it's not worth all the stress. One more thing, they sent me a remote via ups and I called and was told, it looks like your doing a self install. This is rediculous, they had me down for pick up equipment, an installer to come out. They clearly have no idea what the hell they are doing. Beware of this company. Zero stars for you. We will get service from someone who has a clue. I'm so glad I only went 4 days with them, if I had got to 30 days then I would've been stuck with this contract. Customer service line takes 20 minutes to actually reach someone, how incredible.
Yes, I confirm, that this company is HORRIBLE. They are a disorganized screwed up unprofessional, customer service nightmare.
Sadly, they lie about everything...EVERYTHING. You will get bills for the agreed upon price for a period of time ( I am not just talking promotions, but also regular bills).. Yet, even with same usage, they will say you used more, then the bill mysteriously goes way up. You call them about this, the phone hangs up or you get patched repeatedly to the wrong person. At which whoever you get blames YOU for the problem. Comcast needs a zillion Class Action suits for unfair business practice. They never have a real explanation for anything, because they do not know, do not care. Beware, they also do not like to put anything in writing, because they know how much they lie. I just get the internet because I have to rely on its speed for my work. So sad that they've got the monopoly. Thatis, until GOOGLE FIBER gets on board. Hurry Google Fiber, I want to drop Comcast, the price gouging, pathetic liars, may Google make Comcast collapse!
Horrible. Comcast is worst company ever. Do NOT go to comcast. ATT UVERSE or direct tv...anyone but comcast will better meet your needs.
I thought 'Bait and Switch; was illegal. one offer on internet and then they switch me to another more costly deal. Why doesn't everyone report them to the F.T.C ?
Your program directed me to channel 1995 to see if I needed to replace my box. It told me that I needed to replace the box. The new box arrived yesterday. It was hooked to the TV according to instructions. Since that time I have spent almost six hours o n the telephone with various people from Comcast. None of them have been able to activate the box. I have followed their instructions carefully with no results. Every time Comcast tells me I need to upgrade my system something goes wrong. The last time it was four days before they could send a repair person.I strongly suspect that this is done so that your company can charge a service fee.
THE BOTTOM LINE IS --YOUR SERVICE STINKS
Yes, you have to wait. Yes, the line is long. But the line moves along quickly and the staff are really friendly and knowledgable. I was 20th in line and was out of the store within half an hour.
Been ther too many times in past month. Sometimes lines move slow slow slow. I noticed most of the staff reacts/responds in the same manor as the customer they are dealing with. I don't know if that is good or bad but definitely entertaining.
Comcast has grown into a typical worthless government agency. One employee stands at the door to issue you a number and 2 employees help customers, but first they have to go to the guy at the front door to find out who is next because they are unable to look up at the screen to see the list on their own. They are worthless. Comcast once had a location on Arburn Way where 4-6 agents quickly took care of customers who stood in a line, so no matter how long the line was you were in and out. Comcast has lost their ability to help customers effectively & quickly.
Its like the DMV... anyway the only reason I go there is for the auto machine bill pay thing. However last time I went there both of those machines were broken/off line. So I walk over to the customer service desk and realize I have to take a number. Meanwhile one of the reps is going on forever like he is trying to sell a used car. Anyway I realize that I am going to be there forever just to pay the bill. Yes I know use the online but I cant because I have moved and its showing the old account. Comcast gotta love it.
Comcast still has the worst customer service. You literally have to take a number to get served here and the wait is unbearable. On par with the WSDOL. And all I wanted to do was return some equipment after canceling their overpriced cable TV service.
Very helpful and quick.
this location does not open at 7 a.m. It is 9 a.m. To 6 p.m. Monday through Friday and Saturday and Sunday they are closed.
Wrong opening and closings times, they are only open 9am to 6pm and not at all Saturday and Sunday
I had the pleasure to work with Kathy L., this afternoon. She was very friendly and knowledgeable. I was in and out within 15 minutes and that was too return boxes as well as get a new one on two different accounts. I would recommend Kathy to take care of your Comcast needs.
Do not go on the weekend....this location lie about their hrs. (Weekend closed).
You guys need to update the website on your operating hours. Website says your open on Saturday from 9 AM to 1 PM !!!
c.f. vCard Czech. .
Always closed for some reason.
Amber was super nice and very friendly plus super helpful and professional. No wait and super fast service. Thanks
Thank u Tom in maitence for going out of your way today and getting our x1 cable and Internet working! It seriously has been two weeks with out it working and no one on the call centers in India being able to understand what the problem has been seriously I cannot thank you enough!
Comcast is great if you like:
1. On demand movies with commercials that you can't fast forward through.
2. A remote control that only works half the time when you try to fast forward and then press play.
3. The wifi periodically logs you out. So you need to reconnect.
4. On demand TV shows with multiple seasons that don't have all the episodes for the season. Example: Episodes 4,5,8,10,11,12.
So if you like all of that then Comcast is for you. Otherwise I STRONGLY recommend you choose a different provider.
Comcast reroutes all calls to people that do not speak English. They have poorly trained call center agents that tell you one thing and it turns out to be something completely different. My bill was past due because of them. I had $165 in credit on my account. My husband and I called to see if, since that credit was there, if we would not have to paycheck month of Aprils bill. They said no, not since we had credit. Suddenly, this month (May) we are $200 past due. Get your agents properly trained Comcast!
The people who work here are great but Comcast routs all their calls to the Philippines and people I cannot understand. Ask a question and the response is always the same -- they hand up.
They've taken care of all my needs at this location with little wait and no issues. In fact, They've corrected phone supports mistakes to make my service experience better than it would have been otherwise.
Where can I find store hours @??? I have call the # for the have looked on here & still can't find it!!!
Do people know that comcast directs tech support and customer service calls to asia? How unethical and anti-amercan. They charge us up the butt and send jobs overseas. Not to mention the Asian companies have all our personal information .
i would definitely recommend going into this service center over calling in. Friendly, informative, helpful staff. A++
I recently had a simple question about DVR's and I could not understand the woman that answered the comcast phone at all. I explained to her that I could not understand her language and to please connect me with someone else. She did and I was helped immediately by a clear english speaking comcast employee.
Had to wait on the phone over 45 minutes to talk to someone, then tried to work with an agent who I could not understand due to a language barrier, got connected to a second agent and was disconnected. She never called me back even though she had my telephone number. Had to start the whole dreadful experience over again. Finally after 3 hours my problem was solved.
The worst customer service I've ever experienced.
This company needs an complete overhaul. Customer Service is the worst. If there was another company I could use in my area, I would, but unfortunately there isn't. I decided to just use the internet connection and signed up with Netflix for movies, etc. Also, you can buy a internal antenna on Amazon for local TV stations. The less I have to pay Comcast, the better.
Where do I begin? Predatory sales technics: triple play for $100, you will end up paying 2.5 times more after all the renting and franchise fee and a few premium overpriced channels, no joke, try it for yourself.
Its best not to call customer service since they will mess up your bill and service instead of helping, try it for yourself. It happens on every phone call, unless you ask for a supervisor with a few brain cells. Like many others, if you are stuck in area with no other choice but comcast, you are screwed; my advice is to just get their internet and then setup your phone (magicjack) and tv (roku) via internet, you will also save tons of money that way.
God bless you!
Comcast has probably the most unstable internet of all time. A sad company to say they have the "fastest internet". Honestly, just sad. No other words. Worst internet provider. Period.
'Im trying to sign up for service but no one can help me. My address comes up as a business even though it is an apartment. The online assistance could do nothing. I tried twice. I went to Best Buy and signed up and bought a modem (what a joke that they don't give you one) Plugged it in and it did not work. Called up and after 30 minutes still no service. The previous tenant of my apartment had a business line. So on a Saturday the customer service can do noting to help be. I was told I will have to go to a service center and show them my lease. . I have tried calling 8 time on 3 different numbers and just keep getting calling errors. It seems that the phone is busy so it wont even let me sit on hold./ I now am over 3 hours into this and still have nothing. Also, the web site now thinks I am a customer so i cant even review the planns This is not a good way to start! I'm already regretting my decision maybe I should just pay more for AT&T service.
I'm a customer with Comcast since few years ago, and I always have trouble with them, I have my service outage few times and in the last month I have outage for two times and when I call them, they schedule a technician to be visit my home to fix the problem and every time the technician took about five to six days to show up. And the worse scenario is that I had disconnected service about a week and all my family went to the library to do their assignment included me. And we spent hard time talked to the agent to send someone quickly but they do not care for me and family and I'm doing my master in LTU.
I am not recommended Comcast to any friend or anyone who ask me about good service in Ypsilanti. I personally called AT&T to get new service and get a ride form Comcast.
in 2015 I started using paperless statement, and I'm supposed to save about $4 monthly, however. Comcast charge for more than 9 months for full charge and I spoke to agent few times and they informed me they will corrected in the next bill. And after a year they fixed and they give me credit about $90, and they add it as a credit to my account and should get back to my card. This upset me ,why they don’t do it right away form the beginning.
Over three hours on hold with comcast tech support on the phone. Had to replace the physical hardware. 15 minutes in and out of this location. Always a line to get in when it opens and wait can grow as the day goes on but everytime I deal with people at the physical, they try to quickly help you and are nice.
comcast service has not worked for 5 days - after daily calls (2 or 3 times a day) they tell us they can't fix it unless i come in to show proof of who I am. TERRIBLE. I tried to give zero stars but I cannot.
Worst internet provider. I'm trying to enjoy my internet, but nope, Comcast's terrible internet has to stop me. I'm definitely needing a change to AT&T internet or something right now.
Called five times to include another family member 's name to make calls on my account. Told by customer representative that I never called ... their records would show it if I had. Like I'm lying. My Comcast phone service pulls up another person name on caller ID (the previous owner of the number). I started getting bill collectors for this person calling me. They continued calling me not believing me... because the caller ID shows the name to be correct. I called so many time I lost count. Again no record of the calls made to Comcast. They like to add that remark. They started charging my account extra charges with no explanations just about every other month. My Internet service only runs on the average of 12 to 15 on their test site. Video Conferences are impossible which I do daily. When I call for service I'm passed to three Technicians... and spend at least 10 to 15 minutes with each. They would say...let me pass you up to someone that has a higher level of expertise. The last tech. who is the authorized Tech (I am told) gets it up it up to 25. He tells me that is really good for WIFI. They never mentioned this in the 50+ internet service they advertise. The next day the internet is right back to 12 to 15...impossible. I think they take it back and give it to someone else by the guy with the expertise. They take a calm patient person to the point of saying words they never use. I went to look for the location for a Comcast center to take my modem in for a new one today... not much hope after reading these reviews. So I posted mine. Just so I can feel better.. Geeezzz. Need something better in my area.... Please. Give me back the one star misleading... My rating is 0
Long waits, but to my surprise the service agent was friendly helpful and efficient. Don't get me wrong, I still hate Comcast, and pray for the day when Google fiber comes to town, or we break up their monopoly and inject some real competition into cable and Internet service providers.
Comcast service goes down for 3 days... Comes back on and now drops internet connection several times a day between the hours of 12 pm and 6 pm. First they tell me it's my router so I disconnect and hardline to the modem.. Next day same interrupted service. I call and of course I am told that I will "possibly" need to pay 50 to have a tech come out. Does anyone want to bet that no matter what happens... fixed, not fixed, my problem or theirs...the only thing that is guarenteed to happen is my "possible" $50 charge. Comcast has been a consistent nightmare for me.. Overcharging.. Crappy service.. And no one at their company cares..
DO NOT used COMCAST for your business - better off with the old landline. As I type this the phones are down and IT'S COSTING ME MONEY FROM LOST ORDERS. Add to that, the internet has gone down many times and we could not process CREDIT CARDS on Mother's Day, of all days.
Better off sticking with the old copper lines. As soon as I have some time I'm getting rid of them for PHONE.
Incredibly rude staff, I spoke with what sounded like an older male who was really crabby and would NOT listen to anything I was trying to tell him. I was trying to ask a question about my account and he kept trying to ask did I want cable which was completely irrelevant and he had the nerve to tell me nothing I said was relevant!? Then wanted to make some weak Jerry Maguire reference...Ugh so over the terrible customer service from this company, who else is ready for Google Fiber???
I went in this morning to simply return my cable box before moving out of state. Because their computer systems were down, they told me they couldn't do anything. Period. I then remembered that someone else had said I could return it via FedEx, and said that aloud. One employee corrected me and said to return it via UPS. Essentially, as the customer, I'm struggling to understand how six employees can sit there and do NOTHING -- not even make a suggestion of how to resolve my problem. Then as I left, I could hear them laughing at me. They were not only 110% worthless, but RUDE.
Misled, cheated out of money, the usual with comcast. They raised my rates without telling me, and also didn't tell me when automatic bill pay didn't go through causing them to disconnect service after accumulating a $200 bill (again without telling me) and only found out about all this when I called customer "service" who over the course of 2 days: hung up on me, forwarded me to several wrong departments, promised to call within 24 hours (and didn't). My experience was so bad I will be making sure the next place I live has an internet provider who is not Comcast.
Last time I walked into the local comcast office they stated the following to me "about this time all the scum bags start rolling in, no offense". They also neglected to mention that by purchasing an additional cable box we would be upgrading our tv service to HD, so that was a nice surprise on our bill, and they almost started a fist fight with my roommate
Comcast is the WORST. i cancelled my service 2 months ago and just today i get a call from the credit department stating that i never made the last payment on the account, when I always pay a week prior to the due date. seriously its insane how irresponsible Comcast "staff" are. A simple "i'm sorry will NOT take my name off the credit department. this is extremely irresponsible. NEVER WILL I RECOMMEND NOR USE THIS SERVICE AGAIN.
I have the X-finity triple play- so phone, internet, and cable all through Comcast/X-finity. I've never understood all the bad reviews Comcast gets. I don't often have issues with my service but when I do they have always gone out of their way to resolve my issues quickly and professionally.
Called number, indicated I wanted speak to an agent, answering system kept me in a loop and then abruptly ended the call.
Saleswoman was very rude didn't even try to help with the situation. That's all I'm going to say about that situation
Comcast is pretty awful, but I've been to this facility a few times without issue. In fact, the staff has always been friendly and helpful. Have never had an issue receiving/returning equipment, which is generally better than what the installation vans provide. If only the online, phone and tech service could get on this level.
They will smile to your face and screw you later. They lied to us about our package and didn't give us what we wanted countless times. Do not take any special offers from the regional manager Matt. You'll have a better experience trying to poke out your own eyes. Spare yourself the nightmare and go w Att
Worst service I've ever received anywhere. Online was told I need to order over the phone, so called and was told I was being signed up for the $19.99/month plan. I pick up my modem at this location and was told I was signed up for some the $50+/month plan. After he looks in his computer for the $19.99 to switch me to, he starts explaining other options I have which are all more expensive than what I wanted. He tells me to take the modem and set it up and he'll work on switching me.
A week later he tells me he got me on the $19.99 plan. Come bill time, my bill is for $60 of which he only says I owe $38 of. $10 extra was for the modem rental, which I expected. But the extra $8 was the week that it took him to fix a mistake that Comcast had made. He actually told that I should be glad its $38 and not the full $60 something. Are you kidding me? He says to pay the bill the $38 and if he can fix it (which I fully expected and felt was the least I was owed for my troubles), the $8 will be credited to my account. I wanted to avoid added stress and figured he'd be able to do it so I paid the $38.
I gave him some time then sent him an email explaining my frustrations and how poorly I had been treated. It's been over a week and he has not responded.
Comcast has the worst customer service. I wish I could give less than 1 star. Avoid this place at all costs to save yourself the time and hassle of being treated like dirt and robbed.
This place has changed so very much (all for the better)! Customer support is much better too. They are a lot quicker and a lot more helpful.
Comcast sucks honestly. I have had the same problem every month connections cut off. Honestly if I could give it a 0 star I would. Whenever I see a commercial about fast speed Internet and customer support I laugh because it's the complete opposite. Whenever I call them I stay on for a good 15 minutes before getting in touch with someone. When I do get in touch with a agent I can tell right of the bat that English is not their first language. Im not saying that there is anything wrong with that it's just difficult to get stuff done in a timely matter. Every month there is a problem. I'm honestly tired of it all. Might move to at &t or dish. It's all a waste of my time 😡
I can't imagine a worse setup experience. It took four reps, over 3 weeks (3 visits and 3 phone calls), to verify my address. Just to earn the honor of paying them for terrible service (they're the only game in town). I will be the first to subscribe to Google Fiber, and I hope Comcast goes out of business.
If I clould give no stars, I would. I had them for less than 10 days and my cable internet worked and then went out, it took another 5 days to get a technician out and then when he finally did come out he told me that they didn't give me the right box and that's why it wasn't working (although it was working before) and they wanted to make me pay an extra $24.99 to "upgrade" to the right box. What? Luckily it was within my 30 day money back period. I immediately switched to RCN, I've been muchh happier.
i hate comcast just as much as all of you. deceptive billing, excess charges, etc etc. HOWEVER, if i am to rate their store - great experience. it is comfortable, well run, staff are friendly and attentive, and they have always resolved my issues (and i've had some complicated ones).
I was offered a deal online, then they told me they couldn't process it online and I had to go to in person. I go to in person and they won't offer me the same deal! How ridiculous! Terrible customer and spotty internet speeds for what I paid for. I hate you Comcast, may one day Google Fiber take their hand of life and detach your death grip on the Chicago market.
The worst service from anything we've ever spent money on. Have you ever tried calling them? Then you already know.
They are a no-show for my service upgrade. Missed a half day of work. A computer voice now tells me I have an appointment later in the week at a different time. Supremely crappy service. You should all be ashamed of yourselves and try to get jobs with a real company.
Zero stars for Comcast. My bank sent payment to them and they said they did not receive anything. I tried for about half an hour to get a fax number that my bank needed to send proof of payment and Comcast said they did not have a fax number. Are you kidding me? Such a big company with no fax number! It is the worst service I have ever encountered. Even the service representatives don't have consistency with what they say. What a waste of my money! I wish they go bankrupt!
I've had Comcast for a while and it is the worst company on planet Earth. They're pretty much my only option for internet so I deal with them, but their internet service is terrible at best. Most of the people I have talked to are nice, but actually getting to a live person seems to be impossible by phone.
If any other business operated like comcast they would be out of business.
They are a monopoly and that is how they can take your money and not give you service.
They told me the channels we get are for free and there for I have not payed for anything in the first place.
If I went some where and took something from some one they would send me to jail, crapcast takes your money and keeps on laughing.
Why can't we rate this 0 stars? Overpriced, customer service is terrible. They show offers online but when you call to talk to a rep they are unable to give you the same deal.
Over charge can't waiat for it to be turned off. They give you a deal then when it runs out increases are extremely high. Customer Service if ridiculous.
THIS IS NOT A SERVICE CENTER. DO NOT GO HERE FOR ANYTHING RELATED TO COMCAST. THE SERVICE CENTERS ARE AT 940 36TH ST SW, AND THE BELTLINE AND KNAPP.
Seriously a scam ridiculous prices after your year is up and my internet hardly ever works. When ever my tv isn't working they want to charge me $70 to have someone come out and fix it!
Doesn't even deserve a star... Internet will be out for 3 days befor someone can come and fix it. It was there mistake its out in the first place(they where fixing something), on hold for 3 hours and when i get someone they keep refering me to a technician then someone in a different department, the another technician...
Comcast is a huge joke! I barely found out today that they raised my rate from $45 to $70 in December! They never gave me no notice or anything and all of a sudden I get a call stating that I owe them money! I just called and canceled my service these guys are jerks! I also have to agree with everyone else, their customer service is the worse! They are definitely not worth the headache.
No problem with service. The line was rather long. I didn't mind the wait especially since I was there during lunch hour. I'm retired and should know better than to go to a service center during that time.
Comcast Service centers are pretty bad. There is hardly anything that you can do over here besides being a new connection. For most of the issues you have to call customer care and pretty much everyone knows how that goes.
That said, Merisol was definitely helpful.
Google Fiber, when are you coming to the rescue.
Poor, would give zero stars if I could. I'm not someone who posts reviews often. These guys talk sweet until you get their service. After that, god save you and your concerns. Absolutely no help. Disrepectful and rude responses. Absolutely no will to resolve your problems. All they care about is your money. Once they have you locked in, you are pretty much on your own. Would not recommend Comcast on the whole. Sadly though, there are very few options in the bay area.
They were very helpful and got me set up quickly. I will say this there will be a wait they only had 2 people working the desks so I would go early or prepare for a wait.
Called about removing lose coax cable that is hanging from my house when I moved in. They gave me another number to call: press 1 for new dish service, press 2 for all other calls. I press 2..."we only handle new dish service. Good bye."
Thx for nothing.
Hours are Monday - Friday 8:00 - 5:00 for anyone who needs to know and can't easily find this location's hours. Thanks again Comcast for making it more difficult than it needs to be to do business with you!
Comcast has an internet cap. Internet in Tucson is like gasoline. We have to conserve it...or...they are milking the crap out of those who are using the internet for streaming on smart TVs which Comcast does not like. Had to give one star since you cannot give zero. Comcast scum. Do NOT sign up with these people at all unless you like punishment and frustration. Since paying my outragous bill ($270), my modem keeps resetting itself over and over and I cannot get a normal connection. Customer service, which has been out-sourced to some other country like india or pakistan, have no clue and just want to reset the modem from their end. Aaaand, after 5 of those it is obvious it does not help. Cannot WAIT to move away from their coverage area. Nuts.
To be honest, the internet works fairly well since we have one of their high speed packages. Well, we do have to reboot the modem at least once a week, movies on Netflix stutter and stall every time we try to watch something, and more often than not if we're working on two computers at once things slow down to a snails pace or stop altogether. But aside from it not really working most of the time, it's really great if you don't consider the fact that they continually add on fees for one thing or another. In our last bill they added a "one time fee" of $75. We get to experience the joy of contacting their customer service tomorrow regarding that one.
And forget getting anywhere with their customer service. For one thing, most of the time the people on the other end of the phone have such heavy accents they can't be understood. If you are lucky enough to get someone speaking decent English, no matter what you ask them all you'll get in response is a continuous flow of apologies and sales pitches for higher priced packages.
An example of a call to them:
Customer: My internet isn't working.
Comcast: I'm so sorry to hear that, please let me apologize. Have you heard about our new bundle package?
Customer: I don't own a TV and I only have my cell phone. I don't need a bundle, just reliable internet.
Comcast: Oh, I'm so sorry to hear you don't have a TV. Let me tell you about our bundle package which includes TV and phone.
Customer: I don't own a TV!
Comcast: I apologize, I'm so sorry. Perhaps you could buy one? Let me tell you about our bundle package...
And on and on it goes...
I think Comcast is incredibly lucky (or they planned it) to be the only provider available in a lot of the Tucson area. Having a monopoly really gives a company the freedom to provide a very bad product without having to worry about their customers switching to someone else. I've talked with dozens of people who would switch in a second if there was another provider available.
This is the worst and the rudest comcast office in the nation....why, because you are in Tucson....they charge me 23x extra data in a month, and its like i am running internet cafe....I only live in one bed room apt....Shame on you comcast to out source the job abroad...there is enough people in the US can do the job.....calling center in Philippines is the worst...they only good at verifying account information after that good luck....scrow comcast....i already disconnected my service....and i am filling a sue aginst them since they can't proof anything
I upgraded services and was told I would be charged a one-time pick-up fee to pick up my digital box from a store. I commented how I thought that was insane and all of a sudden, 10 seconds later the Rep's "manager" waived the fee. There wasn't even enough time for a person to actually get an approval from another person. Honestly...charging me to pick up a device that is stocked at their store...completely insane.
One work describes Comcast:
During my entire 6 decades of life I have never encountered a situation, or a business that operates on such an incompetent level. They must solely rely on the fact that so many of the areas they operate in have no other source of internet access for their customers other than Comcast. Proof that having a monopoly on a given item allows a company to operate at well below sub-standard levels. It's almost worth selling our home and moving to a new location just to allow us access to a different internet provider.
I wrote the previous statement a few months ago. Since that time our opinion of Comcast has changed dramatically. I never would have thought things could get worse, but their service, and their customer service have gotten even worse. My advice if you're planning on moving anytime soon is to make sure you're not moving to an area where Comcast is the only service available. Personally, I think it would be worth giving up your career, leaving friends and family, and relocating entirely rather than be stuck with Comcast as your internet service provider. I can't express this strongly enough: Stay away from Comast.
How can these people stay in business, I've called Comcast Service and spent over 4 hours and 35 minutes on the phone they kept transferring me around no one seem to know what they were doing. I asked for a supervisor was placed on hold for 18 minutes then they hung up on me.
Dealing with a giant company like Comcast can be a pain and this service center's rating shouldn't be directly influenced by an experience at another location. The lady that works at this center has always been very helpful and kept a friendly attitude.
All I have to say is their Service is a 2013 piece of garbage Comcast Controls Most of Hunter County . they reserve the Rights to be the singular Company for Phone internet and TV in the area of Hunter County so if you want Att or Verizon or Any other Company they will tell you they can't operate in the Area of Hunter County cell phones is all good but Cable TV and Phone for your House is 100% you will get Comcast and when you Do mmmmm they will get you with All they Got low low low internet, garbage Cable, and An ok House Phone to control you and sell you all their garbage for TWO LONG YEARS if you decide you moving to another Location where there is no Comcast service you'll pay $700 to a $1,000 dollars termination Fee 💰 and if you want to change the previous service you Can't because if you do that's a new Two year Contract 😖😈 the people at this company are evil Dogs waiting To steel your Money They laugh at their Victims this Company is so Corrupt it needs to be Shut Down... Empty offers that doesn't mean anything.. And if you are thinking ooohh!!! I'll used my tv with The Local Channels there is no Local Channels true an Athena you have to contact them paid every month for A box to see those Local Channels Boom they Get you all the time, Everything I do is true my iPhone 6 60Gb of Internet gives my kids and Wife the Power to operate at Home and Out side all my smart Tvs at Home And Powerful Computers and Laptop tables ps4 we are always watching Netflix,Vudu, TV online But the News We are missing 😁 thank goodness for that but any ways a lot of reading maybe a news paper but is all up to you.. If you have the Free Money good Luck
Mostly horrible. Installation staff mostly incompetent & sloppy. Service is choppy & unreliable.
slowest bunch of who ha.. I could yell louder and get my message across town. These guys really think they have the world by their collective shorts... wait till the next bit of tech comes out that gives the consumer an edge .. then lets see about loyalty after years of nailing the customer.
Apparently they get 1 star by default - I'd give them none .
We had Verizon FIOS but moved and Verizon was no longer available, we could only get Comcast....which is really really sad. First of all, their customer service sucks. Second of all the tech that came out didn't even know what he was doing and left some other customers paperwork here, thirdly the internet speed really SUCKS, and lastly they gave us the wrong adapter for the 2nd bedroom when I specifically requested the same kind of box as what was going in the main room. Oh, and after 6 months our price is going to dramatically raise well above what we were paying Verizon and getting better service from Verizon. :( We miss you Verizon!!!
Bumped my bill up 50 bucks from last month after my one year deal ran out. I get that it was a promotion, but how is it that much more expensive? were the families of comcast executives starving as they awaited the end of my (already 115 dollar before it jumped) free ride? I think not.
Oh heyyy Fios... lets talk...
I have been to banks with less security in place. Tricky to return your equipment when you have to fit it in a plexiglass slot that locks on both sides. Attitudes of staff not good. They gave me a paper receipt since the computer database was unavailable. Who knows if the system will ever know I returned my equipment? I worked hard before entering to adjust my attitude and try to imagine that it might be a positive experience, but unfortunately this visit confirms my contempt for Comcast. I am glad we are not doing business together anymore.
Totally incompetent. Make sure the box they give you is the same box they add to your account. I had to spend over an hour on the phone explaining to 6 different people that the SN I have doesn't match the number they put on my account and therefore the box cannot be activated! I guess I'll be back over again tomorrow.
Okay, so, in the past, Comcast has made me furious regarding a number of things. However, this particular team has been exceptionally nice. They've helped me save money, and they've educated me in additional free services that i wasn't aware of. Great job Comcast of Annapolis!
Comcast must train all there agents to be rude and hate there job. Otherwise they manage to hire the worst front line employees of any organization that deals with guest. Today for the first time ever I actually spoke to a person who was interested in keeping my business and complimented in her ability solve my concern and her professionalism. My comments were either completely ignored or agents are not allowed to be human. Wow Comcast must be the worst employer. Had another opportunity to work with a agent in store today and his attitude was God awful. Complete embodiment of the disastrous customer service philosophy of Comcast. Not once did this individual ask me how are you, bother to make eye contact, or even ask to check my ID. Just pulled up my account by my phone # and gave me bunch of equipment.
Customer service, none. Each time I call after being on hold for at least an hour!! My issues are rarely resolved. They need to play back their encounters to listen to how they sound. Plus they are way too expensive.
Comcast is the example of a greedy company. I've had them for years and they have do nothing but continue to remove channels from their "basic" plan while increasing the price for the same plan, so it's a double increase, really, because you pay more but get even less! lol Why the stupid citizens of this country EVER let themselves get pushed in to buying TV, when it used to be FREE, is beyond me! Scamcast is a complete monopoly in my area, also, or I'd go with WOW or someone that gives me more for my money. Last time I checked, monopoly practices were illegal but not when you pay the politicians enough money, it isn't!
The worst customer service I have ever experience. Not only has my issue still not been resolved, over 1 week - not one representative or supervisor has resolved my issue, returned my phone calls as promised when they tell me they will look into my issue, 5 calls were dropped by the Comcast representative and they never called me back - I had to then go back into the 800 #, go through all of the automations, hold and then retell my story....still not 1 person willing/able to assist me!
I cannot even begin to explain my frustration and dissatisfaction. For this reason alone - I would NEVER recommend Comcast services.
I have comcast for 3 years the basic plan. Since we moved to our new house, I had been having issues with speed. I logged into my account and end up upgrading my service to little faster. After two hours i checked my speed and it was still the same so i called the worset customer service ever. I spoke to a guy name Miguel. Asked him why i am not getting the speed i signed up for online. He said i don't see you on that package and you don't even qualify for that package. He said there is another package you qualify 75Mbps for only 44.95 and i explicitely told him i don't need no TV service. Next day i logged into my account and found that i was on 89.99 package including Tv service. I called in again to drop that TV service, they just gave me run around. Called in several times but still run around. I am wlaking to store tomorrow and see what happenes. .....
This review doesn't really reflect my direct experience at the Service Center which was average as I returned my router, but instead reflects the overall Comcast customer service experience which is mostly by phone with agents who tell you something different every time you call. They always apologize that the last person got it wrong (they can tell by the notes in the account). We decided to cancel our TV and phone service and just go with internet only. It took 15 phone calls totaling over 5 hours to make this happen and get the bill correct. Either they have a corporate policy to purposely lie and confuse customers in an attempt to hold on to our money or they are just the most inept large corporation in America. I suspect the former. As we get more options in the future, and Comcast does not have such a monopolistic hold on internet service in the Portland area, I will jump as fast as possible to another option so I don't have to deal with this expensive ineptitude.
Wow I got a really great deal when I called in awesome dvr service I got the x1. And I also have the blast Internet that's the 50 Meg. Works great with they're wireless gateway. I get full wifi bars on my phone through out the entire house!
piss poor overpriced service ! AVOID
Comcast/Xfinity needs to be shoved out of business. What a garbage company. Not one good thing to say. Not one person even in their executive office has one brain cell. How do customers like myself, with AUTOPAY (that takes the amount owed) have a past due balance. No one at Comcast can explain that one. Despite multiple phone calls and an office visit, this customer is convinced the requisite for a Comcast job is to be rejected by McDonalds. I'm not joking or laughing. This customer is gone as of today and I suggest you stay clear.
Comcast customer service was AWFUL on the phone but the store At 1995 NW. 185 in Hillsboro was great
I can not stand Comcast! They constantly put customer's bills higher and higher (even for basic cable). And don't even get me started on the broadcast and sports fees that are outrageously high and ridiculous. The customer service at this location isn't bad, however over the phone, they're useless. It's annoying to live in an area where you're only offered ONE cable company to work with, and unfortunately in my area it's Comcast (even though Optimum is literally down the street from me)! I wonder with this nationwide blackout of Comcast services, if their "sincere apologies" will reflect on their customer's next bill... probably not!
They have a voice mail that accepts payments, it stinks. Its all about abusing the customer and the customers time these days. These people should have American live representatives answering their phones and taking payments who are completely fluent in English and talk without accents. For the money they are charging, they should be addressing the needs and conveniences of the customer better. No one needs to get aggravated by their internet provider's voice recognition system in a nice summer Saturday afternoon.
Additionally, they are charging late fees of 9.50 per month on a 70.00 per month bill, equaling about 150% interest a year, even though they are pre-billing the services, and charging the customer for being late on services the customer has not even received yet.
This company continues to treat us like complete trash I wish I could post a picture of how the installer left all the equipment he installed today after I came home from work when they actually showed up 2 hours later than the 2 hour window of time they gave us. They have a monopoly on cable in this area because fios doesn't service my town. So they know that and take full advantage of us. We are just a number to them not considered customers Please please please do yourselves a favor and if you have fios in your are use them do not even try to use Comcast I promise you will thank me.
The service is beyond awful. Hours and hours trying to get resolution and each time I'm transferred I have to go through the same drill, name address social security.
So many reps seem to know next to nothing. I asked one for an address for mailing billing information--and he told me there wasn't one!
I haven't yet resolved my phone issue and now one of my cable boxes is only getting the networks. I'm just too exhausted to call yet again on the TV issue
Oh, I wish we had FIOS in my area.
My trouble is this: I want to connect either online or by phone to Comcast because if Dad turns off his TV (just the TV, not the cable box), it takes anywhere from an hour to a day for the TV to "reconnect." For the past hour, I have tried to get in touch with Comcast. First, all I get is their latest product - XFinity. I don't WANT XFINITY. I simply want cable. Finally, when I found a way to contact them online, my own computer cut out so I tried again and couldn't get through. SO I tried the phone number. That's been disconnected. I may actually have to GO OVER THERE. That's a pain in the drain. Comcast has been given the Worst Customer Service Award and I can see why! It's been more than an hour since Dad mistakenly turned off his TV and the TV still has not come on. I suspect it's on some kind of timer mechanism; once the TV turns on, it's fine. This is SO frustrating! I don't care about nor do I want XFINITY --- if we have a storm goes out, then the computer, the internet and the phone --- to which XFinity is connected --- all goes out. I went through that with Hurricane Sandy. The ONLY phone in our house that worked was the old-fashioned "Ma Bell" phone. All the new-fangled gadgets were pieces of s--t!
Comcast is the worse Internet service ever I work from home for a hospital and continuously loosing internet. My pc is connected directly to the modem comcast never know what's wrong and is constantly coming to replace stiff. I am beyond frustrated all the money I pay for this service every month I should have no problems. Worse Internet service ever
I work from home so a solid internet connection is required. I lost service last Tuesday and scheduled a service repair for Wednesday. The Tech never showed. When calling Comcast you always get a call center in India or the Philippines. I called repeated to ask where the tech was and each time their response was "sorry for your inconvenience, Goodbye" and click. Absolutely the worst customer service ever. Do not use Comcast.
Had to do something... started paying 99.99 for hd triple play then it goes up to 149.99 then 179.99 then 229.99 with fees our bill was over 300 for hd triple play, more than our car payment. Switched to blast internet only at a high 92 dollars for internet, but what options are there? We got clear tv for hd local channels for a one time payment of 15 dollars and sling tv for 20/mth for espn, cnn and other stations. Google voice is free and clearer than comcast, so I put that on a wifi smart phone that is essentially the replacement for the old landline. Easily saving 150 a month or 1800 a year or a nice vacation to disney world. Getting a tablet to connect to the tv via a hdmi cable and this will allow us to view shows through web sites that aren't accessible through apps and netflix. Comcast use to have a commercial it said don't fall for fios, well someone should come up with one: don't give up your cash to comcast. Comcash sucks.
HORRIBLE. Snowstorm complications with Dish or Direct are WAY BETTER to deal with. Go with any satellite and separate internet provider. Best advice.
After years of having comcast phones & wi-fi in my small business-I left for Verizon today 10-6 -15 for better customer service and better rates. Comcast decided my B&B is to be coded as lodging therefore paying more money. I own a small business. They took my sales person away-but I tracked him down but he was not able to help me other than give advise.
What really irritated me is the fact that all the people I spoke to told me they could offer what I asked for but never had the courtesy to call me back to tell me I couldn't have the service or the price because of the coding. I signed a two year contract-Comcast was to come on 9-4-15 never heard a word nor did they deliver on their end. I called Verizon-got everything I asked for and more for 1/2 the price. Spoke to them last Thursday and the job is done today-Tuesday and I even got a $225. gift card for a tablet for my SMALL BUSINESS.
Today we had a very productive visit to discuss our bill. I wish it was not as difficult to address billing issues but it is what it is. The sales woman tried very hard to help and she did answer our questions but it felt that the billing statement did not match what she was telling us. But overall a positive 4.5 stars. Just don't get here during peak hours. The wait will be substantial. But they do have excellent seating although not very much.
Went in early on the weekend thinking it wouldn't be busy, it was. Fortunately they are quick and got to me a lot sooner than I expected. Replaced a cable box quickly and easily.
Due to service issues I was here twice within a week, at different times of the day. The location had next to no wait each time and the staff were very helpful in what I needed during each visit.
I was so happy when I learned about Comcast opening a store in Modesto. I have visited them only once so far. I definitely prefer to visit the store and speak with a representative if I am having any issues with my service. Try calling their customer support line and you will discover why.
The link between corporate and store is terrible. The people are somewhat helpful but they won't even look at you when they are helping you until they are asking for a 5 star rating. Then they get really nice. The wait times are ridiculous and if they give you their card they will tell you to call any time but they won't call you back for about 3 days. The store looks nice, the prices are expensive. They tell you some things are free then charge you for it when you go in to pick it up and lie about it saying free. They also tried to double charge me for the install kit that originally said free.
They were supposed to bundle my two accounts in to one payment but instead they kept charging me individually. I had also clearly requested not do a credit check for a second account since I already had one and there was no reason to do one but they still did one after they said they would not do one. STAY AWAY FROM THEM
Comcast does everything in their power to trick you and take as much money from you as possible, with fake 'deals' and scams and customer service that just tries to confuse you so you don't cancel their service. If at all, possible don't go through comcast, but at least don't fall for their fake promotions that will just screw you in the end
I can't believe how expensive their crappy internet is. I was offered on the phone 25mbps for $85 after the online deal of $35 failed. They had the option to not pay a $100 deposit online but if you refresh enough times after it tells you your information is wrong, the option disappears. It's literally a scam right on the site in plain view.
I used to have Burlington Telecom. For $55 a month i got 150mbps up and down and NO FEES. None. If I could go back to that, I would. I know everyone tells you you should avoid Xfinity if you can, and you should, but I have empathy for those of us literally locked into their monopoly on the market.
Awful awful company.
It's sooo bad and inconsistent. For $80/month you get 5 Mb/s download and 2 Mb/s upload. You can't even use youtube. Seriously I should be getting at least 30 Mb/s and 7 Mb/s upload. And the customer service sucks. "Oh yah I'll just send a refresh packet to your router. Thanks for using comcast." They never fix the problem.
Avoid this service provider at all costs. The wifi is terrible, its too expensive, and when the connection drops randomly (which happened infinity too often) it is impossible to get an actual person on the phone to talk to, let alone be able to contact the local store from which I bought the package. I have never reviewed a company publicly before, but this this one really sucks and deserves all the bad reviews it can get...
30 Minutes going and I have spoke to 4 people... Waited about 19 of those minutes and repeated my security questions easily 4 times too.... WOW Incompetent to say the very least, and to think I actually spoke CLEAR as to why I was calling and my needs.... I hung up and will try OVER later when I have some extra time. Thanks Comcast!
Comcast retitled as "Infinity". What do you say? You can put lipstick on a pig, but it's still a pig! Where is "Verizon Fios" when you need it! Get w/it, Vermonters!
Went in today to get some upgraded equipment and received it no questions asked. In and out in 10 minutes. Friendly and knowledgeable staff.
It seems to me that Comcast don't know how to keep old customer, they change price is acording to them they bracking contract. No good for business , quality wise they good but others Terible
Absolutely terrible. For such a large company, one would think they could provide decent service. The wifi cable modems are cheap and drop connections all the time. Their "customer service" is horrible. In most cases, while I was working with them, I figured out how to resolve the problem myself. When one "tech" came to my house to resolve a problem he couldn't figure out how to connect my phone and said he had to go to his truck for something. He drove off and never returned!!! Unfortunately, there aren't many alternatives in Detroit, however, I plan to switch ASAP. I'd rather go with another company than pay high internet, cable and phone prices to a company I absolutely despise. LOL. Laughing because as I tried to post this, my internet connection dropped!!!!
Comcast is STILL CHARGING ME for service after I cancelled twice on the phone and TURNED IN MY EQUIPMENT and sold my home three months ago!!!! How can a company justify charging any household when they have no means of obtaining cable service??? Now they have sent my "outstanding charges" to collections and hit my credit. I am outraged and will never use their services again.
I have been with Comcast so many years I can't even remember. I have never had bad customer service whenever I had to call. I agree that the pricing is a bit high but what are you going to do? I hate to change when I have good service. They always are willing to work with me. Today I had to call and they were very polite and helpful.
Worst customer service and wen you finally get to talk to someone after being hung up on 100s of times they are no help at all all they know how to say is unfortunatelly this and unfortunatelly that.. There full of excuses as why there service sucks will never have comcast ot xfinity as service ever again and will never refer anyone
Question is - What did you like about it?
And the honest answer is nothing.. I'm baffled as to how there can be such a store that's still operational.
There's 2 ppl here taking care of 25 individual customers (there seems to be provision for at least 10 staff to take care of customers)
Wait time is horrible and people are treated as though their presence here meant absolutely nothing at all.
Wow. I got nothing more
Worst Customer Service Ever. They put a hole in the roof of our house during installation in October, still no one has been out to address or responded to us.
Two Years Ago, we had them install at our business they never showed, we had already moved to the building and waited 3 days before they arrived...it was hours on the phone to get that
Waiting in line forever!
Your service SUCKS
When is there ever NOT an incredible line up?
The worst place ever. Worst customer service. I went there today around 5:00 pm and it was already closed, although the time online and on the door says 6:00 PM. It's always the case at this location and the people there talent even acknowledge or offer any explanation.
I have been calling for days and have been waiting for someone to answer the phone and no answer. The worst customer service I ever experienced. They need to get it together for real!
I got the worst service from Comcast. I ordered for a internet and cable pack without router and its been a week into my connection with no cable and internet n