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Do you own XFINITY Store by Comcast?

13740 Beach Blvd #413, Jacksonville, FL 32224, United States

(800) 934-6489

Rating:

Complaints:

BBB:
Ripoff Beport : 11
Complaints Board : 1

Reviews List

xfinity.com
1
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Comcast is the WORST ever. I have very terrible experience there, very very bad service. In Morgantown, Frontier is bad too, you dont have many options.

xfinity.com
1
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We got comcast when we first moved here. The people in the store were very friendly, but our bill was never the same. Always fluctuated. Our service was terrible also. Our tv portion of their service constantly went out, way more than a satellite would ever go out. We called the 1800 number several times to talk about our bill and never got an american. It was always someone we couldn't understand and there was clearly a large communication barrier where they couldn't understand what exactly I meant to even give me the proper answer. I also feel they run a monopoly. Several people I know are paying a few hundred dollars for their service and their bills keep raising and raising. Sure they start you out at a great introductory rate, but every month it goes up and never sticks to the first 12 months. What I have learned by going with comcast at first is they don't put you in a contact so your rate is subjected to change and they don't have to honor your introductory rate if they don't want to. Terrible company. What a sham!

xfinity.com
2
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It is terrible when you try calling to report a wire hanging in your small tree and across driveway and can't get a person to talk to. I think it is a cable wire but ended up calling the electric company to have it checked out.

xfinity.com
1
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Just moved here for work into a new housing development. We've been here for over 2 weeks now, and Comcast has yet to service our housing area. One lady at the store has been genuinely helpful, but overall it's been an awful experience. They've been saying for a week now that "we would have service tomorrow, probably". It's fortunate for them that they're our only ISP option. Any other option I would take.

xfinity.com
1
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Comcast "xfinity" disrupted service for 6 + hours this morning while I was trying to finish an 85-page paper for class. Of course it's a great time to disrupt service because the store is closed! So here's my official complaint. Good luck when Google Fiber crushes you in the bigger markets. Glad I'm moving from here in a couple weeks.

xfinity.com
2
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I constantly had to call to get services I didn't want taken off my bill. One month I had them take off hbo, the next month it was on there for free and the month after that they charged me for it again. Very poor service.

xfinity.com
1
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I only gave 1 star because there was not an option for zero stars. Comcast is by far the worst company I have ever delt with. If you have to call there 800 number you best have a hole day to wait to talk to a human you will be disconnected 100 times. Stay far away from this company.

xfinity.com
1
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Customer service is the worst hate i cant get verizon in my area automated service is no better, and billing is worst and even worst to understand

xfinity.com
5
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Good service. Nice people at the desk. A tad pricey but overall good cable services. Please update movies. I've seen the ones on my box like 100 times hehe.

xfinity.com
1
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Nothing to like about Comcast! Rip off and extremely poor customer service!!

xfinity.com
1
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Comcast customer service wants me to go to this store to correct their problem with an incorrect Service Address. I have spoken to three representatives and never have received this type of service in my life. Total incompetence. I'm just trying to pay the bill. I have to travel over an hour to correct their problem.

xfinity.com
5
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First let me say I am not a big fan of Comcast. However, the people at this store are great. I walked in to exchange two boxes and return my modem. I was met immediately and they had me done and out the door in less than 10 minutes. Before you deal with the phone support to change service or sign up, go here.

xfinity.com
1
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Installer wreaked of pot, tech service left me on hold for hours, wi-fi rerouted devices to xfinity browser....... returned all equipment after 3 days - now with WOW, what a difference!

xfinity.com
5
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Great service at this store. I'll never need to deals with the dysfunctional phone support again!

xfinity.com
1
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Xfinity is a godawful service that only people on their last legs should suffer paying for. Terribly overpriced, retarded customer service, and they randomly bill you out of schedule as well as tack on random late fees! Absolutely horrendous!!!!

xfinity.com
1
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Never works, 100 error mssgs on my screen, 3 tech visits and had to pay them for their problems problems still not solved, 2hrs and 23mins phone call to try to get my problems solved today was transfered to 10 different agents some tried helping others gave me attitude, when first switched from AT&T they left the cable unberried for 3 weeks had my landscaping company do their Job, they are horrible worst service ever will switch asap and never look back, they are loosing 1 resident and 3 business accounts from me.

xfinity.com
1
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Xfinity's customer support is terrible. As is this office. I felt like I was waiting for an audience with Jesus Christ himself. It took over an hour for a rep to see me. As I sat I watched as the reps seated in desks would just sit there for a good ten minutes chatting between customers. The phone service is even worse. Trying to get to a live person took me over 2 hours of literally arguing with the damn automated phone system trying every possible way to divert me into more recorded crap that did not answer my question. They ran new cable from the main box to all the houses on my street and simply cut my line and never ran a new one. For over two weeks I kept calling in and taking over an hour trying to get the damn automated system to get me to a person. When I finally got someone they were a phone service in the god damn phillipines and the rep barely spoke english. I explained I had not had service for more then a week. Both cable and internet were completely dead. I verified everything was connected properly in the house and I suspected something had happened at the point the line comes into the house. She tried to cycle the box and modem and said she could not see them (duh). Then she started asking ridiculous questions - Is the power on in your house? Are the devices connected - both power and cable? I was expecting her to ask me if I was in the right house!!! After ten minutes of dealing with her I said I need a service tech to come to the house and check the outside lines! Then I was told I could not get a weekend service call or anything after 4pm in the afternoon and I had to be at the house! I said I am not taking a day off of work unpaid to stand around while a tech checks the line OUTSIDE my house! Sorry sir cannot send anyone to the house if you are not there. In the end I escalated up thre of four levels (or so I was told) and was told they would send someone to check the outside line. That person never arrived. I went through a cycle of calling, fighting the automated phone system, getting to a retard somewhere on an offshore location, escalating five levels, finally being told they would send a service tech, then I'd end up getting a call, I'd answer and tell him the problem is outside the house and I cannot be there and then he would say he could not come out if I was not at home! Oh My F'ing God! I was going to have a stroke I because I was so mad! Only after three full weeks of no service and me calling to cancel my xfinity account did I get to someone in "Customer Retention" and they sent a tech out the very next day after 6pm when I could be home and guess what? They opened the main box and there was my old cable cut and stuffed down into the box not connected to anything and the terminal running to my house had no cable! Apparently, when they rewired they simply cut and removed my cable and did not run a new one. So for 3 week I had no service, I kept telling them the problem was outside the house, and it took me threatening to close my account to finally get a tech out and run a new cable! Finally, in the followup the "Customer Retention" rep promised to call me back and credit me for the 3 weeks for which I had no service and would also give me some kind of discount on my services for the next 6 months. She NEVER called me back! I could never get back to her! and I NEVER received any kind of credit for the 3 weeks I went with no service and anything else that was promised. XFINITY is the DEVIL!

xfinity.com
1
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I'm paying $96 a month for internet only. I even bought my own modem so I wouldn't have to rent one from them. Outragious.

xfinity.com
5
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I had so much trouble with phone, email and chat help. So I finally drove to the store. The line moved quickly and customer service was friendly and provided all the answers I needed. Worth the drive!

xfinity.com
1
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Comcast is by far the worst cable service ever $200 a month horrible costumer service and they bill a month ahead for service you havnt received.. Plus $75 service calls to fix they're own equipment... Awful company Awful.../

xfinity.com
5
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I have been with Comcast so many years I can't even remember. I have never had bad customer service whenever I had to call. I agree that the pricing is a bit high but what are you going to do? I hate to change when I have good service. They always are willing to work with me. Today I had to call and they were very polite and helpful.

xfinity.com
1
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Worst customer service and wen you finally get to talk to someone after being hung up on 100s of times they are no help at all all they know how to say is unfortunatelly this and unfortunatelly that.. There full of excuses as why there service sucks will never have comcast ot xfinity as service ever again and will never refer anyone

xfinity.com
1
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Comcast is STILL CHARGING ME for service after I cancelled twice on the phone and TURNED IN MY EQUIPMENT and sold my home three months ago!!!! How can a company justify charging any household when they have no means of obtaining cable service??? Now they have sent my "outstanding charges" to collections and hit my credit. I am outraged and will never use their services again.

xfinity.com
1
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Worst Customer Service Ever. They put a hole in the roof of our house during installation in October, still no one has been out to address or responded to us. Two Years Ago, we had them install at our business they never showed, we had already moved to the building and waited 3 days before they arrived...it was hours on the phone to get that Worst!

xfinity.com
1
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Question is - What did you like about it? And the honest answer is nothing.. I'm baffled as to how there can be such a store that's still operational. There's 2 ppl here taking care of 25 individual customers (there seems to be provision for at least 10 staff to take care of customers) Wait time is horrible and people are treated as though their presence here meant absolutely nothing at all. Wow. I got nothing more

xfinity.com
1
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My internet and cable stopped working 5 days ago and i called to get help, they couldnt fix over the phone so i set a tech appointment for yesterday. Got blown off, tech never showed. Call and complain. Set another appointment for today. Still now technician! Come on! This is ridiculous!

xfinity.com
1
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Equipment is Junk hdmi outputs dont work. Had new Equipment (dVR) sent to me , had to pay shipping on it.....Received it DOA , packed so full of dust the cooling fans couldn't even spin...now this month, i was charged an extra 100$ for the dvr . They were supposed to send me a another new dVR free, with a return box for the second broken DVR... never showed up after 3weeks. Now my bill is 260$ this month and I still have no Working Cable box.... I've paid for 3 months of broken service. When I ask for a credit , they will not give one . Their reason... my service is still not functioning properly, and a credit can not be issued until all issus with services are resolved..... But in the meantime, they sure will disconnect your service and charge you a reconnection fee if you dont pay it in full.

xfinity.com
1
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Since I've signed up for basic cable and wifi I've had nothing but problems, not once have I received a correct bill and now I'm not receiving a bill at all. I don't pay attention to what I owe and when unless I see a bill come in the mail or email. Customer service never works in helping me to resolve late fees because I never receive the bills either. I didn't have cable or internet for 3 years and I wish I still lived a simpler life without it!!!

xfinity.com
5
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Kinda surprised by some reviews here and not sure where some of these people live, but I have never had a problem with comcast. Hook up went smooth. Called and activated and was happy with service. Even added a box, and called and they walked me thru it with no issues. I have live in a few places in the area here, and have always had comcast with no issues. I guess I wish it was a bit cheaper, but still happy.

xfinity.com
2
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internet speed is very inconsistent. Down speeds vary from 20 to 60. Usually on the low end. Up speeds pretty consistent at 10

xfinity.com
5
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I dont know the reps name, but because the 800 number told me i could upgrade to a 5 ghz gateway and didnt mention that i had to be a blast customer, she didnt make me upgrade my service (which would of cost $25 a month) and still let me get the 5 ghz gateway. With all the horrible customer service reps in the news from Comcast, they need to take after her.

xfinity.com
1
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Terrible customer service. The autmated voice system is terrible. Took me several phone calls and 2 weeks to get my new box delivered,

xfinity.com
1
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Comcast is what happens when the federal Goverment allows a monoply.

xfinity.com
2
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I am so disappointed with Comcast because we paid our bills I will sue them for not coming to my house to set my cable box correct!!! They didn't come out to fix it!!!They better not charge us anything if they come out!!! They better do right or we will switch with another company!!! All I did was get another remote and it doesn't work!!! They should be open on Sundays to fix it!!! I want to see the CEO of Comcast in person or they will lose a customer!!! They know where I live!!!

xfinity.com
1
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Comcast SUCKS! I have been trying since October 9,2014 to close my account. I have called them monthly to get final billing on this account. Each month I am put on hold and passed from department to department until I am OOPS disconnected. Each month they continue to add charges as if I still have their service. Now I have been sent to collections and STILL no one can tell me what my final bill is without all these charges. Again Comcast SUCKS!!! I will NEVER recommend them to anyone.

xfinity.com
1
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The comcast is the worst ever internet you can imagine, I have used it for 2 months, and in these two months I had internet issues every single day. worst of all is their customer service who gives a damn about your concerns.Would never ever recommend anyone to be comcast customer

xfinity.com
5
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Knowledgeable staff. Too bad all Comcast offices can't be this good!

xfinity.com
5
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Service Center in Plymouth is Outstannding Customer service from Representative 1JV... clean, comfortable, in and out in 15 minutes at Noon....

xfinity.com
1
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What good to have a store close, but when they don't send the correct stuff through UPS, they tell you the store doesn't have it, Comcast does not take care of its customers period..

xfinity.com
1
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The customer service from xfinity is the worse experience I have ever had! Three weeks and over 15 calls to customer service, so called supervisors and technical support and I still have no cable service. I will be returning the equipment and utilize a different company. X on Xfinity!

xfinity.com
1
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I went and got AT&T u-verse In place of Comcast. Comcast claims to have a faster service @ 75 megabytes per second But their service for my game system way down Uverse Gives me 18 megabytes per second and my game never lags in play Comcast used to have the best internet service around then X Finity steps in and it went to Crap

xfinity.com
1
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Bad internet service and customers service bad and liers and don't answer your questions further to help you to solve your problem and have no respect for customers and not relayable company, and wanna steal you.

xfinity.com
1
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The review is not necessarily on this service center. I only had a brief interaction with them. The rep was very nice. Basically cocast had tricked me into a contract by telling me I had thirty days to review service which means watch and decide if I want to keep service. Not start the bill on what ever day they feel like it then give me 30 days from the billing date. Now I'm sick in a 2 ur contact. I ordered service over the phone. They were supposed to mail the boxes they never sent them to my home. I asked could I pick them up from a service center I was told yes this option should have been offered in the first place. I was not able to install it myself coming from at&t service. They set up an appointment for a week later even though I had already been waiting weeks. I specifically asked them how would this affect the thirty days that I was told that I would be able to review the service. I was told the thirty days would be counted from when I had service installed. So on the thirtieth day I called. They told me I'm under contract which I disputed because my bill started when the technician installed the service. I talked to three different people which resulted in having to call the next day. Next day the first guy kept assisting that I had service installed the16th my bill states the 19th. I asked to speak to his supervisor. I spoke to a lady which I don't think she was a supervisor and I told her my issue she said he told you wrong. Horrible customer service. It's my fault that a subject matter expert representing your company gave me the wrong info. That's a no no under the law. so I asked to escalate to her supervisor. I was told that her supervisor would agree with her and she would "request" her to call. I received a call back two days later I missed her call she just left a message for me to call the 800 number again didn't attempt to call back. SMH. There is not enough programs that is even interesting enough for me to justify paying this bill especially when they give you a contract for $99 a month and for whatever fees they tact on it ends up being $135

xfinity.com
1
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Bad service and too expensive for BASIC SERVICE!! I dislike Comcast. Also, customer service is average not the best! Sometimes I am not able to understand the reps!!

xfinity.com
1
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I can't even begin to articulate the frustration. In order to get to a "human being" you have to jump through the horrible maze that is their automated phone system. Then if that wasn't bad enough, once you actually reach someone THEY BARELY SPEAK ENGLISH, they read from a script of canned responses to your questions and you can almost guarantee that you'll have to dance this dance more than once to resolve whatever issue you called for in the first place. ... and don't get me started on their convoluted "prorated" balloon billing that unless you're "well to do" you can almost never get in front of... I wish there was another option for internet service in my market... I wish even more that there was a rating lower than one star that I could give. Nothing changes... #ComcastSucks

xfinity.com
1
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So sick of comcast & their pitiful service!! I don't have half the stations I pay for, but have HBO, that I do not subscribe to! Activated an add on adapter that stopped working an hr. after activation!! Geezus!! after being in business so long you'd think they could get something right!! Can't ever get through to talk to a rep. the line is constantly busy! ;( Grrr.... Comcast cable is... Pathetic!!!!

xfinity.com
1
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The absolute worst service EVER, between the hours of 3-9 pm if you think you are watching anything like movies, netflix or anything depending on the internet…….. FORGET IT!!!! Constant buffering issues or it just plain cuts right out and will not play and we have the BEST internet that they offer. When you call customer service they will insist over and over that it is your wireless router that is to blame even though mine is top of the line and BRAND NEW!!!!! No accountability what so ever and will promise the world and deliver NOTHING!!

xfinity.com
1
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The plan I purchased should have a speed of about 50 Mbps. However, the actual internet speed is often only 1Mbps! This sucks!!!!!!!!!!!!!!!!!!!!!!!!

xfinity.com
1
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Constant issues, poor service, rude employees. Avoid company at all cost. $60/Mo for constant channel down grades.

xfinity.com
1
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The automated phone system is very annoying. I am not a Comcast customer as it is not available where I currently reside. I wanted to contact them about a (fraudulent) credit inquiry that showed up linked to Comcast in Plymouth MI. I spent more than two hours trying different prompts to try and talk to a human! When I did get some foreign sounding person - they linked me to another automated number that eventually hung up because I didn't have an account number or zip code they accepted. I eventually got a fraud number that turned out to be for identity theft etc.. the FTC. I lodged a complaint and documented this problem. It would appear that I am not able to even email them without "signing in" on some web site. Good God Comcast! I will most likely never do any kind of business with Comcast in regard to how frustrating this experience has been! (my rating- negative stars)

xfinity.com
5
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I don't understand why people are complaining about this store. I came today at 5.45pm (Feb 8, 2016) to return equipment. Five people were ahead of me and in 14 minutes I was in my car. They also changed my internet and TV package during my visit. (Much faster than calling to do that). I strongly disugrry with those comments. Regards.

xfinity.com
1
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Is this a customer service center for one the most dominating cable service providers in the US or a run down Secretary of State office?? Seriously this place is the worst! It's filthy, small, limited seating (i.e. You have a lot of people posted up against walls waiting for their number to be called) and understaffed. I wanted to pick up a modem and the current wait time for my number to be called was an hour...AN HOUR!! No wonder Comcast is rated so poorly in customer service. Simply, horrible. I strongly recommend avoiding this place at all cost...but hey, that's just my opinion.

xfinity.com
1
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The absolute, absolute worst. Had this service for a week, already called 10 times, no resolution to my problem. Top it all off, every store is open at this strip mall but Xfinity. Mind you, I need to change out a modem that was installed last week with new service. ABSOLUTELY HORRIBLE COMPANY, SERVICE,

xfinity.com
1
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Those people are robbers, they are not honest with the customer. The billing and customer service is even worse. They charged me for installation which they said there will be no charge, even after I called them and gave me a conformation number for credit adjustment, my bill ended up by the collection agency. DO NOT DO BUSINESS WITH THEM,,,,STAY AWAY PEOPLE!!!

xfinity.com
1
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We need an alternative to these monsters. They are the worst customer based company ever! If I had to work for comcast/xfinity I think I would commit suicide. Before you even have a chance to talk to a human being you already want to kill them.

xfinity.com
1
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If I could give this company a 0 I would. DON'T waste your precious time or hard earned dollars here.

xfinity.com
4
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This Comcast Service Center is moving soon, according to a sign that was outside, so hopefully this is still applicable. It's kind of a pain to get to - the roads are harsh, and you have to know what you're looking for to find it. However, upon arrival, we had no issues. They seemed to really have efficiency down. We barely waited, and the service representatives were quick and got us taken care of quickly. You get a receipt if you do something like return a modem. And everything processed just fine - I received an email reflecting my new bill sans-modem and have had no billing issues.

xfinity.com
1
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I really wish I could give negative stars. I should start by stating, I have never been to this location, and probably never will, because comcast has the worst customer service via phone and chat service (online). I absolutely hate that Verizon Fios is not available in my new area. I had it in my previous home...for many years and never had the amount of issues I have had in the past 3 weeks, trying to become a new comcast customer. It seems they have a team of incompetent, misinformed, rude employees, equally assigned department-wide. I called several times, following the automated prompts, to no avail. The automated system kept disconnecting the call. Finally, I was able to get through to a live agent. I only want internet, but they keep trying to upsell/bombard me with other products/services. My home is already prewired for comcast, because the previous owners had comcast service for everything (phone, internet and cable). I have my own modem, compatible according to their recommended modems, so I don't need a technician for installation. The representative on the phone informed me that I can forego installation, waiving the fee ($39.99), because the setup package would come with self install instructions. HOWEVER, she was quoting a monthly price/rate, much greater than the price/rate advertised online. She informed that she cannot offer the same deal listed on the website, so I politely declined and proceeded to try the online registration... Online registration was a joke, because they kept trying to charge me for installation, that I DO NOT NEED, BECAUSE THE HOME IS ALREADY PREWIRED TO comcast. :-( When I tried to speak to "Ashley," the online chatbot rubbish, she told me new customers cannot waive installation and self-install equipment.... which was a completely different statement from the live agent on their customer service line, who informed me that I could self-install, considering I have my own modem and the home already has comcast installed. This company is horrible and misleading. It is unfathomable how they have become a conglomerate in the cable/internet/phone industry. They, not only, make things difficult for customers, but also ensure they have the worst attitudes, while "serving" customers--the people who pay their company. Piss poor customer service must be their primary mission and the second mission... wallet rape. I would rather pay more for less with a competing company than give my money to these degenerate ingrates.

xfinity.com
1
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Terrible service! No one knows anything. The last time I went to this page, the contact number was for the University of Maryland!!!

xfinity.com
1
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This location is closed. New location is 2300 washington st ne, it's close by but still they should update their website information.

xfinity.com
5
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My experience was very delightful at the Service Center. When I got there, I was second in line and my turn came up quickly. The Service rep was very courteous and thorough. My only complaint is that when getting equipment, some of the equipment do not work thereby making me having to travel back to swap out. Other than that, I have had no problems.

xfinity.com
3
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Calling Comcast is the most horrible experience ever.. they have no idea what's going on, they tell you one thing and then do another... It's just so horrible. BUT going to this center makes things so much better! The people here are nice and sympathetic, probably the only reason I actually kept my service. I have had two great experiences there and both have been with Harold at this center. I recommend seeing Harold (Daniels?) if you need help, both times he was fast and took care of the silly issues that shouldn't have even been there to begin with. He even emailed me later to make sure things were going good. Pretty cool that they actually have employees who care, just don't expect the same over the phone!

xfinity.com
1
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Absolutely terrible company. Horrible customer service when you even can get a hold of someone. Billing is almost always wrong but you have a better chance of fixing it by repeatedly bashing your head against the wall than to contact them. Was receiving incorrect online bills apparently and not receiving the paper bills they supposedly sent out so had my services turned off and it took 3 days of repeatedly calling and going to the service center before I could even get an answer as to why it was turned off. We moved to an area they don't provide service to and now I'm being charged over $200 to cancel the services they can't provide me.

xfinity.com
1
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Great service if you want to wait in line for 2 Frick en hours, like no service, terrible waste of time.

xfinity.com
1
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If I could give one star, I would. They are TERRIBLE!!! Hope to never use Comcast again! There were so many issues, I don't know where to begin. Horrible customer service. I think they try to take advantage of the customer any way they can. Also, they advertise "up to 75 mbps" but really I was receiving 3.5 mbps. I have nothing positive to say.

xfinity.com
1
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Their billing is pathetic. I have been trying to get a modem rental of my bill. I have my own since 2012. I have bills showing no charge for the rental. Next bill shows the charge again.

xfinity.com
1
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ABSOLUTELY AWFUL!!!!!!!!!!!! Comcast is the worst company that exists in the United States. I waited for 15 months (yes you read that right) for them to run a cable line into my apartment, and they kept telling me it was done. They sent me equipment and starting charging me for service. I NEVER WAS CONNECTED!!! I placed 16 phone calls to my representative and he never returned a single one. A random Comcast Tec showed up at my door on a Saturday and said he would fix the problem. He tested my apartment and told me, "You are not connected we need to run a wire." This was 4 months before a previous Comcast Technician came to my house and said, "You are not connected so we need to run a wire." Each time they told me I would receive a call the set up a time to run a wire. They only called one time out of many "we are going to call you" events, and then never showed!!! I could write a book on how bad Comcast is. I even began to record conversations over the phone and at Service Centers that claimed they would fix the problem and nothing was done. I am still debating whether to take them to Small Claims or not, as I currently have a 400 dollar bill they have charged me, and I never once had any service. They are so disrespectful and awful. Please, please, please, make the right choice and NEVER EVER go with Comcast. I don't care who you choose, but you will be in misery if you choose Comcast. I have spent so many hours and stressful days with them just trying to get somewhere with them, and they hang up the phone, don't call back, or flat out lie. Once again, Comcast is the worst Service Provider I have ever dealt with.

xfinity.com
2
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EVERYTIME I GO TO THIS CUSTOMER SERVICE CENTER, I AM THERE FOR AT LEAST AN HOUR...HOWEVER, THE CSR THAT I HAVE IS VERY INFORMATIONAL AND HELPFUL...

xfinity.com
1
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Stay away... After they sell you services you don't want or need, you won't be able to go online and see which plan they sold you, and you won't know what your paying for, lol... Seriously, you can't show us what f'n plan you sold us?!?! Absolutely disgusting the way the government allows this company to hold a monopoly over it's citizens, it's criminal really!

xfinity.com
3
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*Update* Internet speeds have been increased by 50% without raising prices (yet). Overages finally reversed after disputing for 4 billing cycles. *Original* Overcharging for subpar service, internet speeds are a joke. Charging $10/month for equipment I never received. Hours on the phone and online chat to get the bill resolved were wasted and the window to cancel service without penalty has closed.

xfinity.com
1
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Comcast has missed 3 appointments to run coax to my living room. No calls. No excuses. They just don't show up. By far the absolute worst company to do business with in America today!

xfinity.com
1
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Today I had a undesirable & miserable experience today with the Xfinity customer service at the Dearborn location. If you want to be treated like a person, don't go there. The Plymouth store was much more professional and will take care of their customers. Everyone please stay away from the Dearborn location.

xfinity.com
1
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Called to get customer service, took 5min to navigate cumbersome automated system. finally spoke to unprofessional young lady who was unable to answer my questions. when i asked for her supervisor, she hung up on me. COMCAST SUCKS AND AVOID AT ALL COSTS

xfinity.com
5
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Whenever I go to replace a piece of equipment, they give me what I want. Don't understand why this place such bad reviews. Maybe people go there to dispute issues there.

xfinity.com
1
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Worst Comcast customer center in the US. Long wait times, bad location, rude service.

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Worst comcast center ever .. the dumbest people .. they always make mistakes .. always give me hard time ..

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My first experience was wonderful here. I signed up for Comcast and the employee went above and beyond to make sure I got the fastest internet service that Comcast provided. I say above and beyond because he ran into a few obstacles that wouldn't allow him to push the 110 Mbps download and 30 Mbps upload speeds to where I lived. But he managed. My second experience was not so helpful (different employee). I had to explain the situation several times because I'm trying to get service in an area that does not offer service. Instead of trying to help me, he just told me there was nothing to do. But overall, most of the people are friendly, and all of the 1-star reviews on here are absolutely ridiculous. Just because you had a bad experience with Comcast, don't take it out on this center. Very childish.

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This location is understaffed and Comcast sends to many customers here to fix problems that should be able to be corrected over the phone. This whole company is a joke, but since they have a monoply on services consumers don't have much of a choice. Definitely would not recommond Comcast ever.

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I've never been to the store proper, but Comcast itself is a sociopathic slime ball. Their monopoly on the Internet service is frustrating. The one time I got through to a live human being within a half hour, she admitted that the person before her had lied about my rate hike. You never know what they are going to demand you pay from month to month, and because of their chokehold they can do it with impunity.

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So tired of them doubling my charge for internet when my "promo" is up!!! If they didn't have a monopoly I'd switch to almost any other Co. in a second... Craptastic

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3 missed appointments by Comcast techs. No calls. No excuses. Just blown off.

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5
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Clean and easy friendly service.

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5
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Wow, fast and polite. Thank you!

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5
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very good

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5
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5
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ABSOLUTELY THE WORST SERVICE POSSIBLE IN THE 13 YEARS I HAVE BEEN PAYING FOR CABLE. THEY OFFER AMAZING LOW RATES STARTED MY SERVICE AT A BUNDLE OF 79.99 WHEN IT WAS ALL SAID AND DONE MY BILLS WERE 123.00 A MONTH. FINE I ATE THE LOSS. THEN AFTER A YEAR THEY BUMP IT UP TO 109.99 A MONTH WITH FINAL CHARGES AT 156.00. I CALLED TO DISPUTE THEY SAID THEY WOULD BRING IT BACK TO WHAT I AGREED TO. NEXT DAY THEY TOLD ME THESE WERE STIPULATIONS OF THE CONTRACT AND THAT THEY COULD NOT DO ANYTHING. I WOULD STRONGLY RECOMMEND TO STAY FAR FROM THESE PROFESSIONAL THIEVES. THEY ARE VERY SKILLED AT TAKING YOUR MONEY A DOLLAR AT A TIME!!!! THE WORST CUSTOMER SERVICE AS WELL. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!!! NEGATIVE 5 STARSSSSS !!!!!!!! :(

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Doesn't even deserve a star... Internet will be out for 3 days befor someone can come and fix it. It was there mistake its out in the first place(they where fixing something), on hold for 3 hours and when i get someone they keep refering me to a technician then someone in a different department, the another technician...

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1
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Seriously a scam ridiculous prices after your year is up and my internet hardly ever works. When ever my tv isn't working they want to charge me $70 to have someone come out and fix it!

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1
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Why can't we rate this 0 stars? Overpriced, customer service is terrible. They show offers online but when you call to talk to a rep they are unable to give you the same deal.

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5
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THIS IS NOT A SERVICE CENTER. DO NOT GO HERE FOR ANYTHING RELATED TO COMCAST. THE SERVICE CENTERS ARE AT 940 36TH ST SW, AND THE BELTLINE AND KNAPP.

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Over charge can't waiat for it to be turned off. They give you a deal then when it runs out increases are extremely high. Customer Service if ridiculous.

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Comcast has the worst customer service of all.. we recently moved to The southsode of holland leaving behind a rival cable company. So let me say we order our service and schedule a install date, took the morning off work and no one showed up.. I called they told me it was canceled 3 days before... ok and not tell the customer. Strike 1, so they overnighted me my cable boxes to me to install myself. No problem, except they didn't send a modem.. strike 2, call back tell me i can get one in a week... no not cool, so i told them to send that overnight. Was told it would be there next day on my doors step.. never showed up.. call again... 30 mins later i finally talk to a "supervisor" named Vannesa.. garunteeing me she'd have it on my door Saturday deliveried and what do you know its never showed up... what kind of service is this just lie blatantly to your face. oh and meanwhile im still waiting for one of my cable boxes to work.. Strike 3! and yet i cant talk to anyone that can do anything for me I've asked multiple times to talk with someone that is actually in management or sometype of anything... that can do anything.. yet I've never heard from anyone. Oh yea and i also received a bill for all my services before my services we all even installed. I hope someone reads this and actually can help future customers out so this service gets improved! So that no one has to go threw this hassle which has lasted over a month and a half and is yet still no resovled! #comcast #efinity #customersservice I will post and keep posting update until this is resolved

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CLOSED!!! This location has been closed for years. I reported it as so, but Google won't remove the listing.

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Comcast tried to send me to this address after they sent me to someones house.

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Does not exist!!!

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Wrong address

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'Im trying to sign up for service but no one can help me. My address comes up as a business even though it is an apartment. The online assistance could do nothing. I tried twice. I went to Best Buy and signed up and bought a modem (what a joke that they don't give you one) Plugged it in and it did not work. Called up and after 30 minutes still no service. The previous tenant of my apartment had a business line. So on a Saturday the customer service can do noting to help be. I was told I will have to go to a service center and show them my lease. . I have tried calling 8 time on 3 different numbers and just keep getting calling errors. It seems that the phone is busy so it wont even let me sit on hold./ I now am over 3 hours into this and still have nothing. Also, the web site now thinks I am a customer so i cant even review the planns This is not a good way to start! I'm already regretting my decision maybe I should just pay more for AT&T service.

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I'm a customer with Comcast since few years ago, and I always have trouble with them, I have my service outage few times and in the last month I have outage for two times and when I call them, they schedule a technician to be visit my home to fix the problem and every time the technician took about five to six days to show up. And the worse scenario is that I had disconnected service about a week and all my family went to the library to do their assignment included me. And we spent hard time talked to the agent to send someone quickly but they do not care for me and family and I'm doing my master in LTU. I am not recommended Comcast to any friend or anyone who ask me about good service in Ypsilanti. I personally called AT&T to get new service and get a ride form Comcast. in 2015 I started using paperless statement, and I'm supposed to save about $4 monthly, however. Comcast charge for more than 9 months for full charge and I spoke to agent few times and they informed me they will corrected in the next bill. And after a year they fixed and they give me credit about $90, and they add it as a credit to my account and should get back to my card. This upset me ,why they don’t do it right away form the beginning.

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1
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Worst internet provider. I'm trying to enjoy my internet, but nope, Comcast's terrible internet has to stop me. I'm definitely needing a change to AT&T internet or something right now.

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Comcast has probably the most unstable internet of all time. A sad company to say they have the "fastest internet". Honestly, just sad. No other words. Worst internet provider. Period.

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Called five times to include another family member 's name to make calls on my account. Told by customer representative that I never called ... their records would show it if I had. Like I'm lying. My Comcast phone service pulls up another person name on caller ID (the previous owner of the number). I started getting bill collectors for this person calling me. They continued calling me not believing me... because the caller ID shows the name to be correct. I called so many time I lost count. Again no record of the calls made to Comcast. They like to add that remark. They started charging my account extra charges with no explanations just about every other month. My Internet service only runs on the average of 12 to 15 on their test site. Video Conferences are impossible which I do daily. When I call for service I'm passed to three Technicians... and spend at least 10 to 15 minutes with each. They would say...let me pass you up to someone that has a higher level of expertise. The last tech. who is the authorized Tech (I am told) gets it up it up to 25. He tells me that is really good for WIFI. They never mentioned this in the 50+ internet service they advertise. The next day the internet is right back to 12 to 15...impossible. I think they take it back and give it to someone else by the guy with the expertise. They take a calm patient person to the point of saying words they never use. I went to look for the location for a Comcast center to take my modem in for a new one today... not much hope after reading these reviews. So I posted mine. Just so I can feel better.. Geeezzz. Need something better in my area.... Please. Give me back the one star misleading... My rating is 0

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Been billed 3 times after I moved. I payed in full not to worry about another payment. They said I was at a balance of 0.00 and won't ever receive another bill. The next month they called again asking for money. I payed in full again and made sure they put a note in saying I'm at a balance of 0.00 and won't have another bill now COLLECTIONS CALLED A MONTH LATE SAYING I HAD ANOTHER BILL!! THEY SAID I OWED MORE MONEY!! The managers are inconsiderate and mean. I never had a problem paying bills in my life now I'm worried if I pay off the balance again that the same thing will happen. The note the last employee they read meant nothing to them. I am reluctant to give them more money or the same thing will hapen. I haven't been with comcast for 3 months!

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1
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Where do i start with this company. Customer service is atrocious they say they will send someone between the hours of 8AM and 6PM? I cant sit at home all day waiting on your guy to come over at-least give me a smaller time frame. There internet service is horrible, if you have Comcast at almost exactly 5:15 in the afternoon your ping will skyrocket to somewhere around 300-500 (on a good day) and sometimes reaches the low 1000 mark. the ping is usually around 50. Do they fix there atrocious ping problem....no it has been going on for as long as i have lived for and is completely unacceptable. The internet also occasionally just stopes working completely and disconnects me from applications that require a constant internet connection. They also suffer from random ping spikes that go into the 1000-4500 range and last from 5 seconds to 3-4 minutes. If you can avoid this internet provider please do so ther service is horrible and there customer service may as well not be there.

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4
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Can't beat their Internet service. Nice catching the game regardless of inclement weather. Satellite, the wind blows the wrong way, no television.

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1
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Been calling for months to get Internet an they dont seem to care

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well if zero stars was an option i would give it zero. I dont know if t has to do with the recent merger or what but the company has gone down the drain. nothing but problems!! we set up a service date after dealing with them on the phone for SIX hours. they didnt show up at all for the date. We called again and set up yet another appointment for them to come out, and once again no one showed up. I would recommend looking elsewhere for service. its not what they used to be. the internet speeds are also falsely advertised. We are signed up for 50 mbps speed and we only get around 38. Guess its time to cancel.

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1
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Do people know that comcast directs tech support and customer service calls to asia? How unethical and anti-amercan. They charge us up the butt and send jobs overseas. Not to mention the Asian companies have all our personal information .

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5
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i would definitely recommend going into this service center over calling in. Friendly, informative, helpful staff. A++

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1
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Where can I find store hours @??? I have call the # for the have looked on here & still can't find it!!!

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I hate Comcast I had a appointment Thursday I called Thursday because they wasn't here they told me my appointment was canceled but couldn't tell me why then if that didn't piss me off the next thing did they set a new appointment for Saturday they got here Saturday spent two minutes in the house then went to the back yard then came right back in to tell me that he can't hook my services up at thus time because the pole is in my neighbors yard after 17 days if waiting for services I was pissed I called Comcast to cancel services they told me I can't cancel services because I have a open ticket wtf.. I told them to close the ticket they said they can't please save your self the headache and go to direct tv

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1
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This store is horrible . The customer service people were very rude. An older man came into the store and asked for help and the employee started yelling at him that if he doesn't know what his doing to either sign in or leave . I was shocked I've never experienced such horrible customer service my entire life . When I was trying to figure my stuff out too the girl was rude and giving me so much attitude that I was just violated as a customer .

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5
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I described my video difficulty to the Xfinity representative, he suggested I bring my modem in and he would swap it out with a (much) later and faster version which he later did at no cost to me. In addition, the new modem also contained a wireless router matched to the desired speed which saved me $250 - $300 right away by not having to purchase a faster wireless router. I thanked JB and shook his hand with pleasure. He made me a pleased and firm Xfinity customer. NOTE to others: Sometimes not having a chip on your shoulder will produce results beyond that expected.

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Returned a cable modem to the store. Tech said that I could just leave it up front and they would email me the receipt. They didn't. I am still being billed for the rental.

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5
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I hate wasting time, so I loved it that the clerks were very efficient and knew exactly what they were doing.

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5
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Here's the deal. All cable companies are terrible to deal with. They carry huge overhead and charge a ton for their services. Because I pay so much monthly, annually, I have high expectations for service. Up until last month I only called the cable company for assistance. I will never call anymore. After all the hoops I went through over 3 weeks and bill increase, service charges when I've already been a customer for over two years. I was completely fed up and ready to switch to dish and century link. When I went to the local retail store to return hardware I shouldn't have received; I was very surprised by their reception. Aside from the check-in process (it's not obvious when you walk in, a sign on the door would make a difference) I couldn't have asked for better service. They accepted the equipment, credited my account for the service charges, looked for ways to increase my service and lower my bill. I walked in ready to cancel my service and I walked out with more channels, sports and faster internet, a lower bill and its all month to month ---- no contract. The biggest surprise is that I didn't need to ask. The clerk just offered to look. I didn't need to barter or make the treat to leave in order for them to be helpful. I will never call the phone support ever again and if they ever close the retail location I will definitely switch services. But for now, this location did a great job.

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Not too friendly. Employee delited my naim of waiting list......which in my oppinion is discrimination. The service i was getting was not worth the price...

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5
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I just went here this last week to exchange an X1 DVR that was making noise. I had no apointment, I showed up on a Sunday around noon. There was no wait time, I was out the door in five minutes. Quick service, very nice. Best Xfinity store experience I've had. Plus now I have a different brand new dvr, it was in shrink wrap and obviously never used before. It also came with the new voice remote that I think is the greatest remote I've ever had, the buttons light up just by picking it up, also there have been no problems with the new dvr, it is whisper quiet. Thanks Xfinity, I hope everyone's experience here is close to as good as mine was.

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Very cautiously optimistic. Turned in my Comcast equipment on 8/31/2015 as I wanted to end my service. Told them that in addition to turning in my equipment to be returned, I also wanted my service cancelled. I was told that they will take care of it there by using the information on the back of the equipment. It was then placed on a pile of other Comcast boxes. I walked away and asked if they could give me a receipt, something to show I turned it in. I was told, they don't give receipts if I'm cancelling my service, and not to worry, they will take care of it. I asked again if there is anything I can use as proof that I turned it in, and was told for the third time that they will take care of it and everything will be cancelled. Today I called the number for this store (which is the same as the main Comcast support line) and entered the only phone number I have for the automated system to locate my account, which stated that no account can be found. It sounds like my service was cancelled successfully and that the equipment was returned. I plan to update this review based on how this all turns out. I still wish they would have given me something or at least written down that I wanted my account cancelled, rather than just take their word for it.

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1
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The employees at this store were unfriendly and didn't seem to be well trained. The wait was extremely long (45 minutes). I was ready to leave Xfinity after leaving this store until I called another store in the cities and was treated much better.

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5
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Best experience I've had yet!

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5
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After experiencing major confusion and poor service with the customer service phone line I visited with Matt who straightened everything out and helped me understand what I was agreeing to. He also helped me upgrade my equipment and kept it all simple as it should be. Thanks Matt! Great Job!

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HOW ARE YOU A PHONE AND INTERNET SERVICE......BUT I CAN'T REACH YOU!!!!!!!!!!!!!! I honest to God hate this service more than anything I've experienced in my life. I spend 10 minutes trying to reach a store just to be told by a robot to GO there.....worst customer service company EVER, plus you charge way to much....comcast sucks

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5
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I had a great experience at this office today. We brought in our DVR because it had stopped working. They upgraded us to the X1 DVR for free, gave me an extra remote, 3 months of HBO & Starz movie channels for free, and a 12 month discount.

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5
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Just about the only really great service I have gotten from Comcast without having to escalate to a VP has been through the Comcast Service Center. Once again, I have spent several hours on the phone mostly on hold having customer service representatives try to help me transfer my service to a new home without listening to what I am asking them to set up and all because the internet setup process isn't working. I'm going to give the Comcast Service Center a chance to help me before I escalate once again.

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5
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The technician arrived on time. He diagnosed the problem in a few minutes and fixed it. He noticed an intermittent connection in the cable box and replaced it with one from his truck. He was pleasant, polite and competent. I was very satisfied.

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1
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Trash service... transfer me 5 times before I got a good service person helping me. You get what you pay for(fast and great cable)... You get what you pay for TRASH SERVICE... This is not the first time its happen to me. I swear it on my life, in the 6 years I've been with comcast. I've spent around 1-3 hrs on the phone with them each time.

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Was helped when returning an old convertor. During the equipment return process, the agent I was working with, David Frey, was professional, friendly, and knowledgeable. He was able to see that we were eligible for a discount, and applied it to our account. I was very pleased with the entire transaction! It is a pleasure dealing with professionals!

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I researched this store, the Brooklyn park and richfield stores. This one didnt have nearly as many reviews but the ones this store does have, have been mostly positive. Also, we understand you get what you pay for. As a college student, my money can only go so far. If i am spending my money on a service, i expect considerate and respectful communication between myself and the business and for my products to actually work. Duh. I got my equipment on friday, spent the weekend trying to get it up and running. Cancelled my services today. The agent didn't seem to care. Usually people ask "why are you cancelling or what can we do to fix the problem?" Yeah, I got none of that. Oh well.

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Comcast customer service is terrible. If you call in you will have to deal with a very-annoying and frustrating automated voice service. If you do somehow manage to get a live person then it will be someone who barely speaks english in some noisy, foreign customer service center. I hate US companies that off-shore their customer service.

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Comcast customer service is probably the worst!!! The people that are suppose to help you don't know how to correct the problem. They tell you they will call back and never do. They tell you they will send someone out to meet your schedule but if you work a flexible schedule they can't make any appointments after 6p to meet your schedule. So if I had an option of another service in my area it certainly would be Comcast. The voice activated system that you have to listen to for 10 minutes before you reach a person that can't help anyway is worthless.

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Heed my word about comcast; their headquarters is one of the global central locations of the most feared organization in the world, the Neo-Hitler Empire. They aim to rule the world and initiate the depopulation agenda of eugenics. Donald Trump is one of the heads of the Neo-Hitler Empire as well.

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5
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I went to go turn in my cable box since I was moving and canceled my account. Turns out the idiots on the phone line never actually canceled my account, but the people at this center were able to put everything straight without any mind-numbing pain that Comcast customers are used to

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I find them to be courteous and patient with me & their very knowledgeable about their product.

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Considering it's Comcast, this branch was particularly good. The customer rep who helped me was very helpful and knowledgable. Got in and out just the way it should be.

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Went into store to exchange equipment. Had a great experience with Matt M. They were out of stock but he checked shipment and got me what I needed. Also, very knowledgeable and explained procedures needed as well as writing them down. Wish I could always get Matt when I need something from Comcast.n

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4
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Clean store, and I was able to drop my cable box off that was not needed. Somewhat slow service as there was only two people working for about 4 customers waiting.

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Year 2012 was much better service for cable. This do have a device to watch on each TV and pay for bullshit. other Comcast States don't require a box unless premium channels. Woodbury store is geared towards The Jones add ons because of the rich area.

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Sitting at Woodbury location right now, 19 people waiting and only two workers:( I'll probably talk to them for 5 minutes but guessing I'll wait over an hour... Probably much longer. Not how I wanted to spend my Sunday

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Insanity! This place DOES NOT EXIST! Comcast/Xfinity customer care, if you cared, you'd take this location off the internet.

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Does not exist, as others have said

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After a year with Comcast, they raised my rates 30$ to make my monthly rate $50 more than Centurylink was advertising. The Comcast representatives did not work with me at all and the Internet was slower than Centurylink has been

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This is the worst company and they do not care about their customers. I tried to change my service and was told it was changed to what we had discussed on the phone. Then I find out later that was not the case. I was shipped equipment I did not request and had to take it back to an xfinity store. I was told to set up some new equipment before I could change my service, I called again after doing so and was then told I was not supposed to do that. I had to re-activate my old equipment. each time on the phone lasts at least an hour and I've spent over 5 hours on the phone collectively with these people the past few weeks. Still after all of that, nothing is correct. I went into the store and verified in person what package I should have for cable/internet. Then I go to watch TV and I have no channels available that I am supposed to have. This company is horrendous. It is so disappointing that there are limited options in MN for cable/internet and that customers have to deal with this crap. Horrible

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Very unfriendly, chucking and not listening to the actual comments or complaints, whether it's from me or the other 2 customers in the stop...three employees were there, all three were just smirking to each other all the time as if they have a guaranteed job that noone can kick them out, in addition to that, you were really not knowledgeable about comcast, I have to fix wrong information one of them was giving to another customer.

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Very unfriendly and unwilling to help us find a solution to our billing/ service problems. The woman that we called at the 1800-number after this experience (who was actually located in Minnetonka) was much better at handling our issues and even helped us find a better deal on internet pricing.

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Worst company of all time, LYING MONEY GRUBBING PIGS - our sales person said we could get 105 MPS internet speed in Minnetonka, THEN other employees said its not possible - MN not wired for that yet, AFTER CASHING MY CHECK!!....not sure of who to believe, they tell lies so frequently that no one knows the truth................The TV stalls all the time with the X1 platform - what a joke. Also - the next day, technician #2 comes over and says he has 105 at his home - WTF

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Customer service was horrible. They have no communication skills

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5
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Honestly, it was good. The truth is, people need to be honest with themselves and understand if a cable company has thousands of customers,it's going to be crowded. I had about a 15 minute wait, so I sat on the couch and watched TV until my time was up. There was an issue with my bill and the guy called the customer service for me and it was fixed. I changed my equipment and was out 10 minutes later. They are always nice to me and take care of my issue as quickly as they can.

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I am trying to get through to the company.... I need to cancel the cable part of my new plan. I can not get it working... nor can I set up other devices now the cable box is installed. My TV picked up ,ore channels before cable....HELP.... I had a great customer service and set up in Brainerd .... for years. David the installer was great as was Brandon the salesperson..... Why I have to wait on the phone to get help.... is not right....

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I've had to call every month about my bill, they were charging us for the modem for 15 months when we went to Best Buy & got one for 50-70$$ worth every penny ... Don't rent there crap, get your own then no fees no rental bull crap n watch your bill monthly & don't be afraid to ask for free stuff for their F%#k ups I got 6 months of stars & discount off my bill .. Don't lose your cool - just explain hey I have a job or your taking time out of my day for your screw ups & DEMAND TO BE COMPENSATED... Nicely!!! Say don't take my tone personal but how would you like it if it were you!! WATCH YOUR BILL- BUY YOUR OWN MODEM IT PAYS FOR ITS SELF IN 4 months... Never be afraid to ask for free movies .. Or a credit to your account!! You pay them good money & should get what you pay for! They new box w the remote that lights up IS VERY COOL- just make sure you watch your bill .. Ask questions & don't take any bull!!!!

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4
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They were helping the customers as fast as they could with the limited staff they had while dealing with toddlers & children running around with little supervision from their parents, I was the 15th person to check-in & I was able to get through the line as quickly as they were able to help the next person in line. These people need more recognition for the work they do & the unruly customers they put up with on a daily basis.

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1
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Pathetic organization to do business with. The product works and is not bad. But ANYTIME you have to call one of these mongrels- good luck. CommieCast breeds more cordcutters every day. I will be one soon.

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5
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I went into Comcast today with a defective box. I tried calling Comcast 3 other times and was about to cancel my service because of the poor customer service on the phone. I was glad I went into this service center! With a short 2 minute wait, RaShawn greeted me with a great positive experience. He was more than happy to help me out and started a friendly conversation as well. I was able to get a new box with no questions asked and could have been out in less than 5 minutes. I had a question about my new service and RaShawn looked into what package I had. Since my package was set up with Xcel (don't recommend) it was screwed up. With the help of Shareef they were able to figure out the problem. Together they provided some of the best customer service I have received in any industry. Due to my current budget I am looking for the best quality and best prices. Xcel told me that it would be better to go with CenturyLink for internet. Centurylink was over a week late on providing me service and their agents are pushy. Plus I would have paid more for a slower speed. RaShawn and Shareef were able to show me competitive packages (TV/Internet). My cable package increased (more channels) and my internet is faster with this new package deal. The best part is my bill is lower too! They also understood my financial situation and helped me out with some credit. These two guys were extremely helpful with trying to find a deal that fit me. Rebekah (their manager) came over to talk as well. She made sure that everything was right and offered to help me out financially as well. Overall ReShawn, Shareef, and Rebekah offered some of the best customer service I have ever had. Visit them in person because they are a lot easier to talk to in person. I highly recommend this location with these 3 outstanding individuals!

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1
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It's Comcast! The worst company in our country.

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1
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worst ever

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1
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5
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Great

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5
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1
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The worst place ever. Worst customer service. I went there today around 5:00 pm and it was already closed, although the time online and on the door says 6:00 PM. It's always the case at this location and the people there talent even acknowledge or offer any explanation.

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1
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I got the worst service from Comcast. I ordered for a internet and cable pack without router and its been a week into my connection with no cable and internet not working and the customer care people dont know what to do. It is a mess

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1
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I tried to change names on the account. Filled out their form and mailed it. Five days later they did a credit check using the info I sent them. Now it is over three months later and they are still billing in the previous customer's name. They claim they never received the original form. I have since faxed and emailed the info to them. Still can't get it done. I am concerned that they lost all my personal info. I am monitoring my credit DAILY!! I will be canceling my service soon and will NEVER return!! Worst customer (dis) service I have ever encountered!

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1
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Comcast has the worst CUSTOMER SERVICE I HAVE EVER DEALT WITH IN MY ENTIRE life! Just awful. Whoever runs the customer service department needs to be fired ASAP!

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1
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I have been calling for days and have been waiting for someone to answer the phone and no answer. The worst customer service I ever experienced. They need to get it together for real!

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1
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Comcast just sucks. Get Optimum, RCN or FiOS if it's available in your area, and avoid having to deal with a gutless and soulless company.

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1
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They suck x1 is the worst and they over charge and over charge to the point where you are begging the to take it baxk

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1
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Does not exist, don't waste your time

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5
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Es el mejor comcast

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4
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1
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Comcast has a monopoly in the city of Boston. They certainly don't care about customers and get more $ lying about their promotions. Can't wait to leave Boston and get a decent cable company With ethical principles. I wish I could give 0 stars.

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5
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Had a good experience dropping off my equipment. Staff was friendly and helpful.

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1
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Failure to update contact information. Two stores closed for a year, yet appear on web as still open. Called Comcast rep for the hours of one, he furnished, but neglected to tell me these were the hours of a pre-existing, now closed store. Spent hours in city traffic running down the consolidated office in Cambridge, MA where a hostile young woman said it wasn't the fault of Comcast, but of Google. Suggested someone with clout in Comcast get Goggle to be responsive to changes in consumer information. At stake - the reputation of Comcast. At the moment it is near ZERO for me.

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5
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Great and easy experience! Jamal made our day

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1
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I just wrote this review on some customer service review site: Comcast must be the most incompetent company I've ever dealt with!!! I never write these types of reviews, but I already wasted so much time with Comcast, that I may just as well waste more to let others know to stay away from them if they don't want to be frustrated by their incompetency and lack of customer service. I had their cable/internet service at the previous address and moved. They scheduled a technician to hook up service. I had to stay home from work. He came but told me he was the wrong guy, because the house needed a rewire, but he'd put in a ticket. Nobody contacted me, so I called customer service a few days later. They said a technician is already scheduled for tomorrow. So I stayed home from work again. The technician came and, incredibly, told me the same thing: that he's the wrong guy and that Comcast needs to send somebody from another department to do a "rewire." He said he'd put in a ticket and to call the next day to confirm. I called the next day, but they couldn't find anything. I spent about 3 hours on the phone trying to (1) reach the right group to schedule a rewire and (2) get free backup wifi service from them in the meantime. They said I'd have to call another department to get the backup wifi service. So I did; only to have that other department tell me that I can't get free wifi service because I don't have Comcast service. I tried to explain that I didn't have Comcast service because they sent the wrong technician TWICE. They said I had to talk to another department and connected me. After being on hold for 30 minutes, the person from the other department told me I would have to call the wifi department. I told them that's who I talked to earlier. So they told me they couldn't do anything, but recommended to call a different department the next day to schedule the rewire job. I called that other department the next day and, after 30 minutes on the phone, found somebody who seem to know what's going on. They said they'll schedule the rewire technician to come by in a week. That's today. So I just received a call from Comcast early, saying the technician will be coming 1.5 hours late (after the 2-hour window they gave me). Out of caution, I asked them if the technician is coming to do the rewire job. They then told me NO! Their group doesn't do any rewire jobs and that needed to be done by the rewire group at Comcast. I just about lost it!!! The service person said they'll call the Comcast rewire group, put me on hold for 15 minutes, and said somebody from over there would call me right away to schedule a rewire appointment. That was an hour ago. CAN ANYBODY BELIEVE THAT??? I'VE NEVER DEALT WITH A COMPANY WHO SHOWED THAT LEVEL OF INCOMPETENCE, DISFUNCTIONALITY, AND TOTAL DISRESPECT OF THEIR CUSTOMER'S TIME???

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5
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The toll free number gets the North Reading sales dept not the direct store. I was calling for sale anyway. Got a rep named JOHN and he shot straight from the hip with direct, no-nonsense answers and scenarios. He might have gone off script of what CC wants but that is what made the call a 5*. I didn't get the corporate spiel, I got a someone on the same level with information and suggestions that got right to the point.

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5
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Went there around 5:30 pm. No line only one person in front of me. Tried to solve this problem via telephone and internet chat but in the end I had to go to the store. Here they could help me within 5 minutes and even made me a better offer with more content for less money.

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3
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They do the service. So three stars. I mean what does it take to have more efficient staff? You need to have staff that not just care for 10 to 6 but also those who understand the face that there's huge line and people have somewhere to be. Of the 4-5 computer kiosks they have, only two kiosks will have two staff members each serving one person. And there's huge line waiting for ages to get simple things such as picking a cable... Hope management takes a note of this and instructs them to also understand and respect the time of people who they are serving!

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2
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No direct line to call. bogus

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5
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buena exivicion

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5
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God bless you!

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5
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5
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5
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I have been to this store many times and the service was really great every single time. Michael and Laura have been very helpful in resolving the issues. 5 stars for their awesome customer service!

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5
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I have been to this location many times and have always felt welcome. All personal, including the store manager, are friendly and knowledgeable. I was on the wall about joining Comcast as I was with that company that started with the letter “V” but I am now a proud owner of the letter “C”, which stands for not only Comcast but customer service! Meeting people that care face to face goes a long way with me. The store has a large TV and many smaller stations that allow you to actually try the product. The knowledge of the staff, plus the time they allocate to your needs, makes it a pleasant experience. There were no questions to small that they did not take the time to explain. If you are a current customer of Comcast and have a problem, they will find the solution. If you are thinking about Comcast or just updating your old equipment, you would be doing yourself an injustice if you did not drop by and say hi.

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4
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Excellent service. Crap product

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2
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I've been there once, the service was "ok". Have been trying to reach them 20 minutes after their opening time, but keep getting back "the offices are closed" message - not something I'd expect from such a large company.

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5
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1
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Poor technical support, poor customer service, I think I feel bad for your employees they are likely hard working folks who know they are fighting a loosing battle seems problems come from the top down. It's like a script, being all cheery over the phone using a whiny voice telling me I'm sorry you are having a problem how may I help you today, after I have spoken with multiple people about the same problem which I have to Re-explain to each and every person I talk to on the phone since you dont have good communication between staff, then staff feels aparently pressure to call a problem resolved when it is not so then I keep having to keep calling back with my "new" same old problem of your service blanking out like a bad satellite signal all the time, that NEVER EVER resolves no matter how many technicians sent or how many times I reboot my cable box or you send a refresh signal and all of your "repairs" also took me several 3 day weekends from Comcast customer service opening hours until 10 pm on one weekend in a row of being on the phone to get an account problem resolved after an other really, really? A year I'm a half with this service and I opt to not even watch TV because it is so bad, if I can't stream it I just don't bother watching because actual tv has never worked corr4

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5
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I myself love Xfinity services. 75 mbps internet, Home phone and cable service. I did have a few issues in the beginning with my account but they fixed that and credited my account right away. I haven't had any issues since and they ALWAYS help me out when I have any questions or concerns. I picked my equipment up and took it home and everything worked as it was supposed to. They even cancelled my shipped equipment and didn't charge me anything. It's kind of strange to read all these bad reviews but I love them and give them 5 stars and the pricing doesn't bother me. Everyone speaking about verizon and I had them in the past and they charge so much money for their services.

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1
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Worst internet and cable experience I have ever had! If you want internet that isn't constantly out look ANYWHERE ELSE but Comcast. Constant outages to the point where you feel like you don't even have Internet.

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4
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There are some perks to having xfinity as my provider. I get the anti-virus program, Norton ( the latest version), for free just by downloading it at their website after signing into my account. They have so many shows to offer and I can always upgrade and downgrade to suit my budget. They make accessing stuff on their website and on TV very easy. And new episodes that air on TV are made available to watch the next day after it aired.

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5
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Fast and friendly. Check in was all automated allowing for fast turn over even when busy. Walk ins allowed. Had replacement equipment readily available to exchange or upgrade.

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2
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My daughter has had Comcast for over two years now. My son has had Comcast for about 12 years. My son had my daughter upgrade in which Comcast had to come out and run new cable wire from the box to my daughters townhouse. I wish the world could see what a SLOPPY job the installer did. He ran the wire from the box to her townhouse with the cord all spewed across her lawn, where kids ride their bikes which is EXTREMELY DANGEROUS. She was told he was going to come back and fix it, in which I knew was a BIG LIE. Had I been there when he CARELESSLY installed the upgrade, I would have told him no he can not come back this needs to be installed professionally by a professional cable installer. I will be posting the pictures on my FACEBOOK PAGE to show this UNPROFESSIONAL SLOPPY JOB OF INSTALLATION. My daughter works very hard to support her three children and her CABLE BILL is almost $200. 00 a month so that they can watch cable TV that is appropriate for their ages of 3-11 years old. I would recommend DIRECT TV because Comcast OBVIOUSLY DOES NOT CARE about how they or their installers do their job. PLEASE EVERYONE VISIT MY FACEBOOK PAGE TO SEE WHAT A SLOPPY JOB COMCAST DID?

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5
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I came on a Saturday, which I assumed would take a while and be very busy. I had called customer service since my cable box stopped working after a lightning strike and they said to come here and it would be swapped out for free. I walked in, walked right up to a free desk agent, handed her the box and she came right back with a new one, no charge, no fuss. In and out in under 5 minutes. Surprising, but true!

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2
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I wonder how many times I've rebooted my router. The service is bad! my mobile internet service is faster than my wifi.

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1
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Paid every month everything was great then was turned off out of the blue.... Asked why they said since u paid a few days late you owe $400 (this month and next).....I was like I'm not locked in a contract who's to say I will even use u next month?....anyways I never paid it and now I'm with Direct Tv and only paying $68 per month....I'll never go back to Comcast

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1
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At my house – a typical American, late 50s split-level ranch – I have clean, drinkable water piped in from distant lakes and reservoirs, at a good pressure. Life-threatening high-voltage electricity comes through a complex network, from different power-generating plants, distributed to every room in my house with no problem. Somehow, actually explosive natural gas is piped safely to my house through small tubes, reliably and cheaply. Why is it that I have had to wait SIX times for a person to walk across my back yard and screw a piece of wire into a modem? Comcast has been the worst company I have ever dealt with.

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1
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Where do I begin? Predatory sales technics: triple play for $100, you will end up paying 2.5 times more after all the renting and franchise fee and a few premium overpriced channels, no joke, try it for yourself. Its best not to call customer service since they will mess up your bill and service instead of helping, try it for yourself. It happens on every phone call, unless you ask for a supervisor with a few brain cells. Like many others, if you are stuck in area with no other choice but comcast, you are screwed; my advice is to just get their internet and then setup your phone (magicjack) and tv (roku) via internet, you will also save tons of money that way.

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1
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Had to wait on the phone over 45 minutes to talk to someone, then tried to work with an agent who I could not understand due to a language barrier, got connected to a second agent and was disconnected. She never called me back even though she had my telephone number. Had to start the whole dreadful experience over again. Finally after 3 hours my problem was solved. The worst customer service I've ever experienced. Jack Finnell

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1
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This company needs an complete overhaul. Customer Service is the worst. If there was another company I could use in my area, I would, but unfortunately there isn't. I decided to just use the internet connection and signed up with Netflix for movies, etc. Also, you can buy a internal antenna on Amazon for local TV stations. The less I have to pay Comcast, the better.

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3
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I recently had a simple question about DVR's and I could not understand the woman that answered the comcast phone at all. I explained to her that I could not understand her language and to please connect me with someone else. She did and I was helped immediately by a clear english speaking comcast employee.

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1
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Monopolistic bastards.

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5
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I went here a couple months ago after moving in to an apartment to get service. We needed internet very quickly as we hadn't had it for a week. I was coming right from work and just barely made it before they closed, but Vlad took his time and helped me get service started, and was able to do more in a few minutes than the three other people combined I had talked to on the phone. Also, Comcast service in general has been a pleasure and I don't have any complaints.

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4
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No big problems, showed up when they said they would for install. Sometimes stations would come up as non-available when I have them in my package, nothing resetting the cable box didn't fix, still annoying.

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2
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The movement to all digital really screws customers like me who used their tv's for the local HD channels and now can no longer do this and get cable. I have 2 LEDs that are mounted to walls that I have to take down and install a converter so my tv's are no longer flat against the wall. What a poor picture. Takes 20 minutes to hook up each converter. The remote control is cheap. Internet goes down a few times a week (only shortly though). Comcast has dug up my yard twice for various reasons. Poor customer service.

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5
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Okay, so, in the past, Comcast has made me furious regarding a number of things. However, this particular team has been exceptionally nice. They've helped me save money, and they've educated me in additional free services that i wasn't aware of. Great job Comcast of Annapolis!

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1
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Totally incompetent. Make sure the box they give you is the same box they add to your account. I had to spend over an hour on the phone explaining to 6 different people that the SN I have doesn't match the number they put on my account and therefore the box cannot be activated! I guess I'll be back over again tomorrow.

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2
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I have been to banks with less security in place. Tricky to return your equipment when you have to fit it in a plexiglass slot that locks on both sides. Attitudes of staff not good. They gave me a paper receipt since the computer database was unavailable. Who knows if the system will ever know I returned my equipment? I worked hard before entering to adjust my attitude and try to imagine that it might be a positive experience, but unfortunately this visit confirms my contempt for Comcast. I am glad we are not doing business together anymore.

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2
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We had Verizon FIOS but moved and Verizon was no longer available, we could only get Comcast....which is really really sad. First of all, their customer service sucks. Second of all the tech that came out didn't even know what he was doing and left some other customers paperwork here, thirdly the internet speed really SUCKS, and lastly they gave us the wrong adapter for the 2nd bedroom when I specifically requested the same kind of box as what was going in the main room. Oh, and after 6 months our price is going to dramatically raise well above what we were paying Verizon and getting better service from Verizon. :( We miss you Verizon!!!

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3
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Bumped my bill up 50 bucks from last month after my one year deal ran out. I get that it was a promotion, but how is it that much more expensive? were the families of comcast executives starving as they awaited the end of my (already 115 dollar before it jumped) free ride? I think not. Oh heyyy Fios... lets talk...

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1
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I wait to receive a defective box. I'll stick with Netflix, Hulu, and Prime. Two hours spent to rearrange living room and 48 minutes on the phone with Comcast, time I can't get back.

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1
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The phone number takes you to a main number that dumps you in a hole with no savors, it seems to me all people who work at Comcast do not want to work, they want you to hang up and call another number that you should have pushed #, yes you need Psychic powers. Geographic areas for companies are important, so they can have local customer service.

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1
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Why do I have to restart my system every day.

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1
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POSTED HOURS ON SATURDAY IS TO 12:00 ARRIVED AT 10:00 OFFICE WAS CLOSED

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1
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Office not open on Saturdays & the phone # is temporarily unavailable.

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1
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Worst customer service ever! The latin guy there was really not helpful at all, then came back later to pick up equipment to set up xfinity and they missed something

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5
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Very friendly and helpful staff. It's one of the best stores I've been to.

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5
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Friendly customer service, convenient and best location ever.

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5
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4
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5
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Nice

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4
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5
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Thanks guys. Very fast, got my new Modem and ready to install. Excellent customer service. ....

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5
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Customer service was wonderful and speedy. Every agent i interacted with was very polite and courteous

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1
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The service is very poor very three months they turn off one of my boxes at a time and my bill is paid on time

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1
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2
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There were three females at the front desk that were very unprofessional. They made the visit there very uncomfortable and I left angry. The attitudes were unnecessary. I work 13hrs straight with no break and still have outstanding customer service.

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5
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The guy here was a huge help! Don't bother calling the 800 number, come here for immediate support.

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3
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Called COMCAST and got the hours (no, I do not work for them)... Mon, Wed, Friday = 9am - 6pm Tuesday = 9am - 5pm Saturday = 9am - 1pm Sunday = Closed Not sure on the Thursday time, forgot to specifically ask, but the operator on the phone only listed Tuesday as the "different" day so Thursday should be the same as MWF... Hope this helps!

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1
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Comcrap service goes out every week

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3
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5
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Very knowledgeable staff. I usually have a hard time dealing with xfinity, but this was a smooth trip. Don't call customer service, just visit this store. Keonti is a great employee.

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1
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terrible customer service. Went in to take copy of rental agreement to verify i live there because my services where discounted because of previous tenants. Was given a sticky note with three different amounts of different tenants and told i needed to pay there balance to restore service! No help at all and the manager didn't even speak to me.

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5
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Amazing customer experience. I know Comcast isn't known for their customer service but as this location may i dare say, it was amazing. I don't know if it was because i was in my army uniform and a new customer but they went above and beyond. Any questions i had were taken care off and they were extremely friendly. I definitely recommend coming here if you have issues or are planning on getting service.

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5
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Clean, friendly staff, swapped out our old modem and remote for new equipment, was done in 2 minutes. Walked out work a smile on our faces.

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5
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The phone number listed for this store is no longer valid - the web site needs to be updated. You need to call the 800 number and wait in the queue. This store is very good for getting or replacing equipment. Employees are knowledgeable regarding their products. Comcast (the company) telephone support in general is not so good. Wait times are too long and techs seem to be reading from a script and can't (or are not allowed) to think outside of the box.

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5
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Great customer service, I was in and out within 10min. I didn't come across the female that has been mentioned in the neg review, guess I got lucky.

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1
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I have been an Xfinity customer. Since day one I’ve experienced poor quality service. The week prior to: 12/21/2014 I was experiencing very poor wireless connection I walked into the Xfinity office located in River Park Mall Fresno CA and spoke to the same person I spoke to a time before. Her name is Serena, and might I say a very rude employee. I personally will never recommend Internet with Xfinity Comcast to anyone because of this ordeal and the low quality service Very Disappointed Customer

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Quite possibly the most ridiculous experience I have ever had. I have had other so-so experiences here, but none that stood out like this. I walk in around 2pm to notice that I was the only customer in the whole store. "Great, this will be simple and fast!", I thought to myself. So I smile and walk up to the man at the front desk. I explain to him I'm here to pay my bill and set up a monthly payment with a credit card. He then mentions that I need to sign in at the front of the store using their iPad. So I turn around to walk all the way back to the front of the store. I type in my first name and press 'Enter'. Not even half a step back from the iPad I hear the same man I talked to earlier call my name. Really?? I literally couldn't believe something this stupid just happened. So I walked back up to that same man to have the same conversation again. An unnecessary step in a customer/retail experience that should be simplified. WE DON'T NEED TECHNOLOGY IN EVERY PART OF OUR LIVES. A simple meet and greet works too, Comcast. Who else but Comcast to make a simple situation complicated. Typical!

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5
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I had a great experience! I walked in with an outdated cable box and within 15 minutes had a new one and was on my way! Person who helped was very polite and knowledgeable. I recommend this store.

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1
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First off they did not greet and failed to mention that one must check in using their iPad in order to be attended to. Secondly the customer service representatives are rude! The staff was unprofessional and ignore what one says. I had to tell them three times what my issues were. I was warned before about this place so that is why I drove out to Kings Canyon in the past. I figured it was a different place by now and did not want to drive out 18 minutes away. Next time I will choose the drive out to Kings Canyon! At least I know they provide FAR better service and I do not have to deal with this mess of staff ever again!

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5
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went in to exchange my equipment. i walked in and was greeted by one of their associates, telling me to sign in at the counter on a iPad. i waited about 15 minutes (place was packed) before they called me up. dude named giovani (gio) listened to my issue than took care me with no hesitation. i didn't have to ask or explain twice. i was in and out.

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1
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My wife went here. They have a computer that is supposed to text your phone when it is your turn to go up to the counter. Be careful! It doesn't text you! Also, if you walk outside (and it is near closing time), they lock you out and won't let you back in...Even if you are in line on their system!! She told the man at the door "I'm in line, I'm number 17, my name's there on the screen." He said, "sorry, we can't let you in." Not impressed.

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1
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No good chanels , they chage you alot up two 200 dollers in 2 years

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1
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this was no where near a comcast center. im lost

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1
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Never a secure internet connection

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4
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It was ok

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5
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Everything!

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1
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well if u like rude and unhelpful then go there cause that is what u get when i went to pick up new box because i moved to new town old one dont work the cashier #28z acted like she was better than me and threw my old equipment in a box like i had just given here my trash when i wanted to pay my bill she acted shocked that i wanted to pay current and new bill amount then to top it off my new box did not have a power cord so i didnt have tv for another week cause i live 25 miles away in small town and work100 miles away in the other direction so time to get over there is limited like i said they suck!!!!!!!!!!!!!!!! and i get to go back on my day off again and get a power cord giving them a chance to suck some more but i decided i will drive 35 miles to merced and see what bs i can get there p.s. i would say the rate a zero starwell i did go to merced they were nice and helpful didnt make me wait for just the cord got home spent two hours on the phone box doesnt work now another two weeks no tv i wonder if its worth it now in my town anyway i did like comcast in bayarea worked well here it sucks

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1
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Worst Worst ....... Coustmer service Rated Negative 0

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1
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horrible service glad I am now a dish customer.

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3
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5
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5
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Good, not a lot of long lines

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5
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3
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Our company placed a order to have some lines ported over to Comcast from Frontier as well as add a third line to our satellite office. To do this you have to sign a form. They had us do it 4 times as they kept insisting they didn't get it. Finally, when they arrived to do the work per the order they arrived at the wrong location (even though we only used the location we wanted and they pulled the wrong location from their own files) and was angry and told our staff "I don't have time to go to XXX". He then proceeded to cancel our order at Comcast but did NOT cancel the order that had already been sent to Frontier resulting in all our phone lines being shut off! Upon trying to get it corrected Comcast insisted they didn't received the form...even though it was obvious they had or how else would Frontier know to port over the lines. They didn't have the initiative to look for the canceled order and entertain the idea that the customer was telling them they made an error and should try to fix it. They said we would have to send another form to place the order (remember it took 4 tries over 2 weeks for them to acknowledge it the first time) AND they couldn't get to it for nearly TWO WEEKS. They actually expected us to go without phone service in a medical clinic for two weeks. We went back to Frontier.

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1
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I do not like you robot phone lady.... There should be an easier and faster way to talk to a representative of an actual store instead of having to answer questions to a robot who doesnt understand what I am trying to do. In the end I just hung up.

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1
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If I could give it zero stars I would. Terrible terrible terrible customer service. The ladies at the counter are rude. I have lived in 3 different towns. This cable company is the absolute worse.

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5
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Got in quickly. They didn't hard sell anything, and gave me some free movies just for stopping by. Pleasantly surprised by the level of service and friendliness.

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1
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The customer service rep told me to go pick up my equipment at this location and that the location was open until 700pm (on Saturday). When I arrived the hours posted on the entrance stated the place was closed all weekend! Waste of time!!

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1
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It's been 24 hours and internet is still down nationwide and the four customer service representatives I've called are letting me know everything is fine on their end and pointing their fingers at me to blame. Oh, best part is we've been using our router since day one, which is listed on their website as "a working router" for their technology, but everytime internet goes down they INSIST we pay to have their router and our router is absolute shit.... So, fine, we did this morning. Guess what?! SLOWER INTERNET. LITERAL DIAL UP SPEEDS. MORE PROBLEMS, MORE FEES. Rated worst company in America 2014, going for round two! I'm sorry for the workers who work at these local places, they're just fine and do their job like they should, but it's the company itself and the high management that have issues. :)

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1
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No customer service. Impossible to get through to them. Would not list their local number.

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1
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I wouldn't even give these guys one star but you have to to leave a review. Customer service is awful and the communication between staff and other departments within Comcast is a joke. They lie and are deceitful just to get a new account. The "fine print" is not on the contract you sign - you have to go out to the web and read it! Did you know there is a early termination fee and it is 75% of your remaining contract??? And you have to give them 60 days notice....???

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1
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I came in due to a charge to my name that was effecting my credit score. I never had a comcast account. They sent me out the door with no help at all. Comcast makes the mistake and I've gotta deal with it. POS company. Screw comcast.

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5
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As others have said, Tiffany provided my wife and I with exceptionally good service - thanks so much! This Comcast store is conveniently located, has lots of free parking, and usually there are 3-4 people working the Customer Service counter. They also provide an after hours drop-off bin outside and a payment kiosk inside. Going to the cable office shouldn't be like going to the dentist, this Comcast store is very nice and earns my kudos!

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1
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My bill goes up every month...i was told by one rep that i would not be charged for a particular visit and was..another rep said she wouldcall me right back a d never did. The last rep i talked to had very broken english and i had a hard time underdtanding him. Overall this his been a terrible experience.

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1
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I don't like the comcast Internet its so bad i need take of way .i am tired with those

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1
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The people who work in the Hermitage office are great. Anyone you get on the phone acts like they are being helpful, but as soon as you ha e a problem, no one is able to do anything. I moved recently and a technician was shcduled to come out the same day we moved. The tech never showed and never called. I called Comcast to ensure the tech was sti coming and was told he was running late and would be there. Again no one showed and no one called. I spent at least 30 min a day on the phone every day for one week and no one ever showed up. We called TDS and switched. I am very thankful we had an alternative.

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1
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Worst customer service ever! I have been paying for 75mps and getting 13mps. I was on the phone with their "customer service" for 4 HOURS with the last issue I had. If I had another option I would change. I wonder how the BBB rates them. It doesn't matter because they are a monopoly. We have no choice. This is incredible. How can this "company" continue to abuse customers? Newschannel5, please investigate.

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1
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Worst company I've ever dealt with. I had a self installed kit delivered but due to the cable set up I need someone to come install it. I've been on the phone with them for almost 2 hours combined over the last week to get internet put in. Made an appointment. They didnt show up at all. I called back and they said someone would call me. No one did. I still don't know when they are and on top of that I have A BILL DUE in two weeks and I STILL DONT HAVE INTERNET!! I'm turning in all the equipment just on principle. They are this much of a headache already so they aren't getting a dime of my money.

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5
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Comcast as an overall company I do not like, but if they modeled their organization after this service center/store they would be the number 1 Internet/TV provider. This store was AMAZING!! Got here right when they opened to return my equipment since I switched to Internet only. There was was a small line waiting at the door, but as we entered the manager and other staff members greeted us, and personally directed each of us to the correct service member that could help. Everyone had a smiling face in the building too, greeted you with a handshake and asked how our day was going. It's small things like that in customer service that put you above the rest. Never did I think I would have received the top notch quality in customer service, especially from Comcast, that I received at this center. Literally returned my equipment and was out in 5 minutes. Say what you want about Comcast as a whole, but this service center/store was OUTSTANDING!!!! 5 stars!!

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5
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love this store!!! awesome experience!!! we have all gone to Metro center and waited in that long line, forever, hot as hell in there...horrible. Now on Franklin Road you go into a spacious office with air conditioning, lots of places to sit and quick service time...the people are very helpful and nice (Jamal just helped me, tremendous) I feel blessed to have this new locale near my home, but wherever you live you will enjoy coming here for any issues you might have. Darren

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5
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There's no reason to bash this location. Sure, Comcast does have a bad rep for its customer service, but at this location any bad experience is simply because you let that bad reputation take over. I've been a Comcast customer for 10+ years. I have had the bad and the good service. If you need something taken care, this is the place to go. Very nice people, very nice environment and the wait was the shortest I have ever had at Comcast. Any bad review left about this location is more about the company and people not understanding the company has rules and regulations. I recommend this to anyone who needs Comcast equipment or help.

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5
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Had to leave Comcast because of work, and after having issues with Comcast over the phone going in to this place made me have a better like for them at least! A guy helped me out, no questions asked returned my equipment and I was out within 5 minutes. No complaints from me!

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5
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A lot of people dump on Comcast for good reason but the customer service at this location was exceptional. The place was packed yet they still got to us very quickly. The associate that helped us was very pleasant and extremely knowledgeable. As a person that has an axe to grind with Comcast, to the point of twiddling my thumbs waiting for Google Fiber, this location really has given me some of my confidence back in Comcast.

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1
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We constantly have to haggle with comcast about new charges & changes to our bill. If you only have comcast as an option, you need to watch every bill because they will make changes to it. Even after you turn your equipment in, they will keep charging you until you tell them to stop.

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2
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I've been standing in line in the Comcast store in Hendersonville for 30 minutes and still have 5 people in front of me and 12 behind me. I've watched 5 people give up and walk out. It appears the majority are here to return equipment. It's no wonder they're cancelling their service! Reviews are negative, customers are dissatisfied, service is poor. Doesn't matter to me anymore but you ought to think about getting more employees in this place or having a drop box for equipment.

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1
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Been on hold for two hours. Overnight my package of 140 channels with HD disappeared from their system and now I have basic cable with no HD channels. So now customer service can't take care of it of course, I have to talk to the sales department. We'll see if even they can help me. This is the most worthless company on earth. But they and Uverse hold a duopoly on tv and Internet services in the US and uverse isn't available where i live. Wish I had any other option.

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1
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12th person in line and still 1 customer sevice person helping people. And some how they think they have time to socialize.

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1
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Deceptive business practices. i received a new box that was pushed to me by the customer service rep. It didn't work of course. I went through hours of phone conversations with them to "test" everything. Finally had to get a technician over. I received 4 - 5 calls after that reminding me of my appointment (two in the same day that the guy was coming). The guy comes over and then determined the box was bad and put on a new one and it worked. Totally not my fault. I check my account online to see where they have billed me $70.00 for a "legitimate" service charge. No one said a thing about that previously. Beware of comcast deceptive business practices. Later I get another bill saying I will not be paying an extra 9.95 per month for an extra line that I do not have. TV isnt worth all this.

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1
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Liars liars liars. The xfinity system does not install as described. Called support and arranged for a technician to come out today. They change the date to Thursday without my consent. I called in and spent a half an hour talking to someone in Jamaica who promised to transfer me to a department that would get someone out today. That number rings to a message that says they're closed today and I need to call back another time. Glad there's a 30 day return policy on the system because if this is as good as it gets it's going out the window. It seems everything I read online is true about Comcast. Their customer service stinks. What a huge waste of time!

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1
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Closed!!! I mean the store is EMPTY no information!!!! Comcast is HORRIBLE!!!

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1
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Comcast sucks

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5
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a extremely accurate physical representation of comcast customer service. dirty, long lines, uncomfortable and useless. I rather go to the DMV than that crappy excuse for a customer service center.

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1
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Its all bullshit, it gives you another number? I'd much rather go to Comcast its self and talk to them.

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1
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You guys need to update the website on your operating hours. Website says your open on Saturday from 9 AM to 1 PM !!! ummmmm

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Always closed for some reason.

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2
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c.f. vCard Czech. .

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They've chosen, again, to disrupt service on a late afternoon as they play with out front. lines. All evening news and programming will be missed plus New Year's Eve specials. The representative? I got after five tries, snickered as she fumbled with her version of English to tell me Nothing except it would be four hours as she chuckled. I'm embarrassed to have re signed with them, knowing their reputation for poor service. Buyer beware. Xfinity does not care.

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1
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Comcast is the absolute worst cable company in the history of cable. Their customer service is horrible and the reps are some of the dumbest people on the planet. Would love to meet the CEO one day. I would walk up to him and punch him square in the nuts. I would handcuff him,throw him in the basement and force him to watch TV that has Comcast(dark screen) for a month. You are a scum bag piece of trash and an embarrassment to fiber optics.

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1
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I work evenings. So I want T. V. and internet when I get home. 2 to 3 times a week my internet and T. V. go down for what comcast calls repairs. Right after I get home and want to watch T. V. I call them and all I get is their are repair crews out in my area. Really, there are repair crews out working in my area at 1a.m. really. So, now I am stuck with a product I can't use when I want. I had 1 person from there costomer service give me 10 dollars off my bill once. Now I get the run around about repair crew in my area 2 to 3 times a week between 1 and 4 a.m.

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1
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Comcast is the worst company I have encountered. Raising fees without notice, falsely reporting data hours, hiring uneducated and uncaring customer service representatives and technicians - This is how Comcast runs their business. Hopefully, this malicious company will eventually disappear as more customers see through their lies and promises of fast, inexpensive service.

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1
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Worst customer service ever! I ordered new service and my equipment never came. Called customer service and spoke to 4 different people and got 4 different answers. No one could speak very good English and I was on hold for 20 mins. at a time just to have to hang up because they would never come back on the line. AT&T was a much better process. So glad we switched.

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1
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Your program directed me to channel 1995 to see if I needed to replace my box. It told me that I needed to replace the box. The new box arrived yesterday. It was hooked to the TV according to instructions. Since that time I have spent almost six hours o n the telephone with various people from Comcast. None of them have been able to activate the box. I have followed their instructions carefully with no results. Every time Comcast tells me I need to upgrade my system something goes wrong. The last time it was four days before they could send a repair person.I strongly suspect that this is done so that your company can charge a service fee. THE BOTTOM LINE IS --YOUR SERVICE STINKS

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1
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I thought 'Bait and Switch; was illegal. one offer on internet and then they switch me to another more costly deal. Why doesn't everyone report them to the F.T.C ?

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1
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Yes, I confirm, that this company is HORRIBLE. They are a disorganized screwed up unprofessional, customer service nightmare.

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1
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Sadly, they lie about everything...EVERYTHING. You will get bills for the agreed upon price for a period of time ( I am not just talking promotions, but also regular bills).. Yet, even with same usage, they will say you used more, then the bill mysteriously goes way up. You call them about this, the phone hangs up or you get patched repeatedly to the wrong person. At which whoever you get blames YOU for the problem. Comcast needs a zillion Class Action suits for unfair business practice. They never have a real explanation for anything, because they do not know, do not care. Beware, they also do not like to put anything in writing, because they know how much they lie. I just get the internet because I have to rely on its speed for my work. So sad that they've got the monopoly. Thatis, until GOOGLE FIBER gets on board. Hurry Google Fiber, I want to drop Comcast, the price gouging, pathetic liars, may Google make Comcast collapse!

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1
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Horrible. Comcast is worst company ever. Do NOT go to comcast. ATT UVERSE or direct tv...anyone but comcast will better meet your needs.

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1
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I'll be canceling my cable service with Comcast for poor equipment & customer service. A couple months back I was urged to upgrade my cable boxes after running a test. The box that arrived was defective & a service tech needed to come out. This happened twice & both times I was assured due to faulty equipment, I was not being charged for a service call. Well, your company lied-I was charged. Subsequently, I am looking to switch to DirecTV. Disappointed!

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Showed up to get cable cards that the installer failed to bring to the install(he brought boxes instead, which was not what was ordered). Got there on a Saturday at 4, the office closes at 5, but the doors were locked, with a sign stating they were out to lunch from 3:47 to 4:47. This would leave 13 minutes of open time at the end of the day before closing. When we arrived, there was another woman there. In the 30 minutes we were there, a total of 15 other people arrived, with multiple coming to exchange equipment that was not working that they received earlier in the day from this location. While we were there, my wife called customer service to complain, and was told they were having a meeting that they would not leave to attend customers(day after Christmas). I knocked on the window a few times, trying to get someone to the door. Apparently that was enough to have the cops called, because shortly after, 2 cops arrived. They went in to discuss with the guy inside, who said he was alone taking his required lunch break(which was not what was related from manager to customer service to my wife), and was afraid from the banging on the windows. Additionally, after further discussions on the phone, apparently this location isn't even supposed to provide equipment at all, which would explain the constant broken equipment being distributed from this location. This review is only in regards to this location, the customer service on the phone was great with discussions with my wife.

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Complete incompetence that one should come to expect from Comcast. I received a letter stating my modem was old and needed to be replaced. I've tried to get them to send me a new modem for over a year now and they never send it. So I called the number on the letter and asked them if I could come in and pick one up so I actually could get it replaced. They said yes, I asked them if I needed to bring the old modem in and they stated no just to make sure that I recycled it. The letter states the same. So I sent to this Comcast location in Franklin and they informed me that I had to exchange the modem, I handed them the letter showing them that that is not what the letter says and he goes yeah I know but it has to be exchanged. There is a reason Comcast has such a horrible reputation and this is just one example. As for this location it was one guy behind a counter in a very run down trashy building. This location clearly needs to be remodeled badly.

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1
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Con-Cast is the devil. Bad Service. Bad customer care. Hours on here are wrong. 7am no one is here. Once before I came between 10 and 6, around 4 and the door was locked. Dude inside said it was his lunch break. For the money these guys charge they should be open 24/7. ATT too. They all suck..can't wait for Google to take away their cake. While I was here another person came up as well....

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1
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Like most I find Comcast horrible to deal with. In asking for pricing they can not give an honest answer. They continue asking for your address so they can identify if you are a customer or not. If you are a customer they show no mercy and push for the highest price they can get. I find them dishonest and lacking in integrity. Please note I do not blame the people answering the phones, I blame management for they are the ones that dictate policy to be followed by the employees.

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1
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I am not a customer. I am the neighbor living next to the comcast customer at 12479 E 65th Street Indianapolis Indiana 46236. I am waiting on the customer service phone line for 20mins attempting to advise comcast I will be starting to cut my grass April 1st, 2016. If the cable comcast has placed across my yard for the last 6 months for the neighbor's service is not removed.... It will be. Since comcast has chosen not to answer the phone this will have to serve as notice..... Thanks for nothing. Comcast really does Suck! Why anyone does business with is beyond my comprehension.

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1
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This company has worst customer service reps. On phone now rep lied to me about 2 little digital adapter boxes being HD, Then when escalated to customer retention they tell me they can only give me credit for 3 months. This involves a dead DVR that wouldn't work. I was unaware of the limited credit policy.

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This is the worst customer service I've ever had. I called two "outside reps" that was reffered by my apartment complex. Nothing was ever done to get me service connected. I've called this person prolly 4-6 times and I got no where. I've called the 1-800 number with Comcast to get service. Finally I was connected and all I had to do was to pick up the boxes and do a self install. The price was 89 plus boxes and router which would be around 125 with taxes. I got a confirmation number, when I came into the loacation to pick up boxes, they have me an address to 7371 shadeland ave... When I got there, there wasn't even a business there. So I called back, and they directed me to the location off of 82nd st. I get here to give them my confirmation code and I get laughed at because this code doesn't mean anything. Plus they don't even have my account set up to be able to give me my equipment. So now I have to set up an account, then the prices are ten dollars more than I was quoted. Horrible horrible service. It's embarrassing, I told the lady the same story I just wrote on here and she said she hears this all the time. Like it was nothing from the normal. I asked her to discount the service ten dollars because of the previous quotes. She said no and we went rounds about it. So finally I gave up. This isn't about the ten dollars this is about principle. Sorry to write this, but you have to know how horrible experiences are with your company. Also- I'm at your location now, and there's about 5 people in here with the same story

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Service suck's nothing but lying as ppl an can't speak English to save there life!

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I have received my third letter from comcast telling me that my internet service has been automatically upgraded from 50Mbps to 75Mbps. In all the time I've been paying for this service I have never gotten more than 25Mbps. I have been short-changed for years with no recompense. After the first letter I spent over 2 hours online with tech support with no results just some lame excuses and promises that my service would achieve the 75Mbps that evening at 10PM. That did not happen. Today I received the third letter telling me of my automatic upgrade to 75Mbps. What was this? Were you just rubbing my nose in the fact that you are screwing me over and getting away with it? I found a telephone number for the Indianapolis office of comcast, so I called it thinking that if I could speak to a human being, we might find a resolution to this problem. Instead I reached a computer automated voice recognition system which when I chose to call billing and see if I could get recompense for having been cheated for years told me that my bill was paid and my balance was $0.00 and hung up. You wonder why people don't trust corporations. This is why.

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Worst customer service in the State, now they increasing my price and the customer royalty told the price often different to monthly statement receipt. Called them but no one know how to solve the problem but only answer they can only do what they see on their "screen". I have no idea what's on their screen. They only liar to you all the time, in consistent of price range for same package I have told from different customer royalty. The technician ran the cable above my deck, can't believe that could happen. I will suggest to consider other TV network.

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1
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My son and I were involved in an in-home invasion. For our safety, I decided to go with xfinity home security since I already had cable and internet through them and the price was a great value, or at least I thought. I should have realized at the beginning this was not going to be good. The tech used liquid nails to put up the sensors and motion detector instead of screws which means I am stuck with it no matter what. On day 45 I figured out why they only give you a 30 day cancellation policy. At 9pm the motion sensor went off and the police came. Since it was the holiday week, my son was at his mom's and I was on the other side of town which meant a 30 minute drive to make sure all was ok. False alarm. 2 hours later the sensor went off again and again another 2 hours later. I stopped using the alarm and waited 3 days for them to get the tech out. The tech replaced the sensor and said it must have been my son's little cat that set it off. He also went on to say that it is set up that anything under 85 pounds will not set it off and everything is working fine. This morning at 12:58 the alarm went off again. Had to leave the girlfriends in the middle of the night to find out it was a false alarm again. So far the police has been to my house twice. I called xfinity tech support and they had me do the usual, unplug everything and pray the router god fixes everything. While we were on the phone the tech had me alarm the system as "alarm stay" which does not activate the motion sensor but you can see if it works because it will light up. It worked. Then we tested it on "alarm away" which turns on the motion sensor and she had me walk in front of it. After two passes it still didn't go off. So a 200 pound guy wont set this stupid alarm off but a 10 pound cat will. They wanted me to wait for another 2 days before sending out the tech, because that was the earliest they had available (must be lots of issues out there). You also have to call back for billing because I am not going to pay for an alarm that does NOT work. When I called billing this morning they couldn't even find my account. This company is very incompetent and a joke. I would NEVER recommend this security system to anyone unless you want to get to know your local police officers by name. I have ADT with our 2 businesses and never had a problem and will most likely cancel and go with them. Unfortunately that is going to mean I have some drywall repair to do where the tech used liquid nails instead of screws (LAZY) and have to argue with Comcast which I am sure will threaten me with a cancellation fee because I am 2 weeks past the 30 day deadline. Buyer beware and please consider going with another company, the little bit of savings resulted in a huge lack of safety and terrible service.

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Service center can help a little better than some idiot on the phone, but the line is always out the door. I say quit them and try U-verse. Good luck, hope you have a better experience than I have had the last 15years

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Comcast equipment is horrible. Purchased our own 3 years ago and never had any issues. But now all of the packages Comcast as rolled out offering better service at a better price require you to have their equipment. My equipment will work with every single package the offer the just want to force everyone to use their junk equipment so that they can charge outrageous monthly fees. We pay nothing for equipment right now, if we went with 3 of their cable boxes and their modem we would be forced to pay $37 per month in rental fees.

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Had a door to door salesman come to my house (in the driveway), and he was not happy that i wanted to stay with ATT. Actually there were twot. The other individual said nothing. When the gentleman (about mid thirties), walked down my street he kept saying how much he liked, one the flamingo metal statue by my tree, and would love to have one like it.. (Mind you, it had been there several months with no problem.) I came out the next morning, and it was gone! I can't prove it, but I am 98% sure that he took it. I EXPECT AN ANSWER FROM YOU ON THIS MATTER. Funniest thing there is no phone number to call you. You are absolutely to worst of the worst.

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If your looking for a good cable service, these people are NOT the answer! Moved literally one door over because the guy above us made too much noise! Scheduled them to come out, an they never showed! Long story short, called again wanting to know what happened and the technician LIED about coming over and because of that I don't get the $20 discount I was promised if he didn't show, AND I have to wait for my service to be back on in a week! Will be switching from this awful service! EVERYONE warned me about them! Just didn't listen and regretting it!

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I did not have an issue with Comcast until one day we showed up at home and 2 guys were at our front door to give us an upgrade. They told us it would take 15 minutes and they wre there for 2 hours and 15 minutes, because they were having "issues" with customer support. They got us 2 new boxes and upgraded out modem. One of our boxes did not even work and the serial number on it was not registered to the comcast inventory and they shipped us another box a week later that took forever to get activated with customer service. Our home security system does not work any more and the internet is intermittently working. Our wifi keeps defaulting to a wifi that is not even at our house. Our printer works intermittently with our internet also. This is awesome since I am a full-time student and trying to take quizes and tests at home(note my sarcasm). We have called them 4 times in the last 3 weeks with zero resolution. They will send a tech out but it will be 2-3 weeks before they can. I am very unhappy with this service and it is not reliable.

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Worst company I ever did business with & the customer service is HORRIBLE. Recommend ANYONE else you can get. Don't care what they promise it is a LIE!!!!!! Try calling them & see how many times you get disconnected and never answered. Mine was 20......see what your magic number might be. Can't say enough bad things about them.

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5
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The customer service in the store is awesome. Everyone is super friendly and helpful. The x1 cable box is the best. So much you can do with it. Plus the Internet is very fast.. affordable too! Love my services.. never have any issues.

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There's a reason that there are 2 5star reviews, with one from Candice, talking about how great the service is, and the other from Ryan mentioning how helpful Candice was. If Comcast can't even abuse a review system.....

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Amazing service! Anthony quoted me a great price and the next day Candice got me in and out quickly. Thanks guys!

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Even though I've had comcast for about a 1 1/2. They are by far the worst company ever. Problems from day one. When I first started service with them. They gave me faulty equipment. Which I later found out. Was an obsolete model. That they weren't suppose to give out anymore. Sent a technician out to fix it. With the promise of not charging me. Well guess what, still charged me. Call them to confront them on the issue. Refused to drop the fee. But instead they would drop. my bill from 40 to 30. So I said wtf new season of walking dead is about to start. So after dealing with channel issue, etc. And having to go get technically another receiver. Funny part is they tried. To give another one of those obsolete units. But I had to request they give me the same. Model type that I was currently using. When i installed that one. It would only turn on and do nothing else. But tell me "one moment please this channel should be available shortly". Im just not sure about continuing service with them. Guess I wait till Wednesday. To see if it's fixed and if I'm going to be charged for a repair. That I'm guaranteed I wont be charged. In which they did try to charge me for replacing there equipment. Once again I was forced to call them. And yell at them about why. I'm continuously getting charged for there screw up's. After having to call twice. Once a regular employee. Then the second time a manager to get the fee dropped. Wednesday update: tech came and installed yet another receiver. Come to find out not only was. the one gave me made in 03. But also was broke. You could shake it. And here internal parts shaking around inside. Gave me a receiver thats a year old. Slightly slower channel change. And on demand screen is glitchy. May sound like I'm being a cry baby. But when you pay for a service. You expect it to work properly. So comcast scheduled another tech to come out Sunday to fix there equipment. Sunday update: tech came out replaced receiver. Said he had never seen or ever heard of the issue I was having. So after asking the tech if the issue was related to me not having hd channels. But having a hd compatible receiver. If that was the issue. We concluded that the receiver was somehow set for only hd. And so thus he had to install another one like it. And make sure it wasn't set up the same way. Well now it works without any issue. Well so far, but who knows how long this one will last. Been a while since I updated this review. Honestly kinda forgot about my review. Anyways receiver works fine. But it likes to randomly go the music channel guide. Or the on demand channel guide. I think it's the remote. It's kinda a pain, but I can deal with it for now. Overall all my experiences with comcast. Has taught me this. Only use them for there services. If you really have to. And don't trust them. So my recommendation is avoid them. Or install a phone call recorder app. Before dealing with them. For this is one shady.... company.

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1
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just went in to get my router and the lady named pam asked me well why do you even think service will work at your house after complaining that i didnt buy service from her cause she makes commission like its my problem i sure hope this wont be a sign of how comcast is gonna be

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1
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Waiting in line forever!

xfinity.com
5
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Thanx

xfinity.com
1
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Your service SUCKS

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1
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1
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I currently lost my Wi-Fi password I couldn't log in because I couldn't remember it so I contacted Comcast through internet chat the dude was trying to help me reset the passwords but I just got more and more confusing so he said he was going to call me on my home phone. So when I received the phone call I could barely understand him and it sounded like his building was in a whole different country there was a lot of jibber jabber in the background and I could barely understand him so what was the point I hung up and now I don't have Wi-Fi at this time this is bull and I pay $174 a month for internet TV and home phone. Plus my apartment dose not allow satellite dishes. Not fun!

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5
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So you can't call the service center which sucks. But if you show up in person sometimes amazing things happen. For example I came in to talk about the cost, issues with internet and my plans to switch to dish and they gave me all new/updated for free and just asked I send old ones at my convenience and their shipping cost. They gave us HD for all our TVs at no extra charge when it used to cost extra. I called in last week about problems with our modem and they shipped all new equipment to me and lowered my bill! I see Comcast kind of like Verizon...they provide the best internet and they know it. They also charge an arm and leg for it. But you pay when you want the best. I'm not willing to pay the double cost for Verizon over Tmobile but I need reliable and fast internet and Comcast has a monopoly around here unfortunately. That beats no reliable internet (can you spell DSL?) which some people I know are stuck with in other areas.

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1
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This review is regarding Comcast's call in center. Worst service EVER! First call, got someone who didn't speak English well enough to understand, when I asked to speak with someone who spoke better English she hung up on me. Call #2, took a ridiculous amount of time and didn't resolve anything. Call #3, make it very obvious Comcast employees don't know how to think for themselves - they just read from a script "Oh your modem must need to be reset". No, it doesn't need to be reset, everyone I've talked to before you has tried that. Call #4, when I explained the modem has been reset several times already and that's not the problem I got transferred to an "expert", guess what they suggested. Yup, let's reset your modem. Wow!!! Finally, call #5 got the issue resolved. Overall, I was on the phone for over 2 hours. That's 2 hours I will never get back and all because Comcast can't seem to hire intelligent individuals that know more than just following a script. And, at the end of the call, they have the nerve to suggest maybe I want them for my TV service too. Are you kidding me? Why would anyone choose Comcast when there are lots of other companies that provide superior TV service? I am hoping that some day (soon) there will be another internet service provider that can provide fast, reliable internet. When that happens I will never, ever, again, have any service through Comcast.

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1
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3 people in line shouldn't take 20 minutes. I shouldn't be paying $60 for the lowest (and very slow) internet speed. The worst customer service I've experienced.

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5
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Comcast has an excellent product whose only downside is their terrible 800 number customer service. But for Olympia area business owners, there's a better solution and his name is Nick Sells. Nick is a gentleman and a scholar, whose patience and attention to detail is second to none. If your business is considering moving or switching to Comcast, do yourself a favor and call Nick Sells first. He'll have you hooked up and surfing the internet before you ever made it out of the 800 number queue

xfinity.com
5
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I love Comcast you guys are so awesome you have great customer service and great cable TV and the best internet somehow I got stuck in a two year contract with Dish and I flipping hate it Dish truly sucks you get what you pay for yes I was paying almost 200 bucks a month maybe over because I pretty much had everything but I never had problems with Comcast yet in the first half a year with Dish out of nowhere my satellite quit working because The Dish satellite had been bumped just barely & wasn't pointing the right way and they charge you $100 for the cable guy to come and bump it to the exact spot it needs to be their internet is the worst ever they are straight up the worst ever

xfinity.com
1
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I have been a customer with Comcast for 1 week. I ordered their tv premium package, 150mbps internet, and their home security - so I was planning to spend considerable amounts of money for their services over the contract period! I am using my own modem to save the ridiculous $10 month rental fee for their modem. However, I was told by their install techs that it would be best to eventually upgrade to an Xfinity modem for the fullest speeds and such. I was out shopping at thrift stores in Aberdeen and found a Xfinity branded modem so I purchased it for $1.00 - yes 1 whole dollar! I decided to go to the local Xfinity store in Aberdeen to get instructions on what I would need to do to get it working. THIS WAS MY MISTAKE!! I waited in line and was the 3rd person up. I went to the window where the male employee would help. After explaining my situation and showing him the modem, he scanned it into his system and then said there was a problem. After leaving me standing at the window, he conversed with a woman that the other end of the counter since their manager was out to lunch and returned. He told me that he had to confiscate the modem as it was not supposed to be sold and was Comcast property. I told him that that would not happen as I purchased it legally at a local store and wasn't going to just give it to him. It was at this point that the Big Mouth woman at the far end of the counter started yelling across the room that that was not how it works and that the equipment was basically considered stolen - all while other customers were standing around in the lobby. So, as I understood it, I was now a criminal and had "stolen" their equipment?! I explained to the man that as a new customer and apparently a person who has "recovered' their missing equipment, it would be right for them to offer a better solution than stealing my modem from me - in the tradition of good customer service! He said he would have to ask what he could do and walked away again. He returned, now this time the Big Mouth in tow only to have her berate me loudly and publicly while customers stood around. I told her and him that they needed to pay me back for what I paid for the item or to simply swap it out for a new model and not charge me for the rental as I returned their "stolen" equipment. They never asked how much I paid for it - which really is irrelevant, it was the principle and right thing to do. At this point the Fat Cow (pardon my irritation and expression) then started yelling at me very loudly and told me that this conversation was over and that I needed to either pay for new equipment or come back after the boss's lunch. I told her to stop yelling at me as I had done nothing wrong and I would not waste my time waiting for the boss, so I could resolve my concerns with the man I was dealing with. She then yelled at me to get out of the store and that I was no longer welcomed there and they were going to take my modem as it was stolen. As I looked around the lobby, they other customers were now laughing at me and the situation! I told her to to shut her mouth, I grabbed my modem and began to walk out... she then fired off at me again saying "good thing you are leaving or else.... (trailed off muttering). At that point I lost my composure. I walked back over to grab the manager's business card and she looked freaked out and yell "get out, get out." Really professional and high class this one! All of this could have been solved with simply offering to give my $1.00 back for the trouble - NO offer was ever given to resolve this issue or make it right by the customer. Apparently, this is not only the acceptable way to treat a human being simply asking for help but it is the norm for Xfinity and Comcast employees as well in the Aberdeen/Grays Harbor locations. If you read the other reviews, 1 star is the norm for this location! I have filed a report with their corporate offices regarding this display of harassment and abuse! AVOID USING THIS LOCATION AND THEIR SERVICES TO PROTECT YOURSELF FROM THE SAME TREATMENT!

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1
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Your service is crap!!!!!! I pay a 170.00 a month for this service. Half the time it don't work. SCREW YOU COMCAST!!!!!!!!!!!!!!!!!

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1
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Comcast in Aberdeen truly sucks and so does Aberdeen

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5
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I recently had an excellent support experience at this location. It wasn't very busy, so I experienced very little wait time. The associate who assisted me was very courteous and professional. The issue I was there to address was resolved quickly and with little effort on my part. I left feeling impressed with how easy and efficient this was dealing with someone face to face, instead of hiding behind a phone. THANKS to those who made my experience possible.

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1
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The service is horrible. Not only because you have to pay $10 extra for one thing and other $10 extra for another pack because your last pack is ALWAYS incomplete but also because to do zappign is horrorific. All the channels that you have paid for are ALWAYS mixed with what you cant see, and both of channels are repeated twice and mixed up then you walk trhough all of them many times. With my service I padi $10 of extra taxes because...a lot of explanations that I dont want to repeat. I am so dissapointed in this aspect with America in this case. This is a country of free competitors, where you can finde multiple brands and company in all areas but not on TV Cables, this is monopoly.

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1
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WORST SERVICE PROVIDER EVER!!! I had service for 8 months, began having issues with my box. had to bring it in and get new box, and noticed extra charges on bill. Customer service representatives lie or mislead you to continue being a customer! i have been attempting to cancel service and they continued to offer credits; when i refused the credits, the service representatives would continue tranferring me to the "correct department for cancelling service"...everytime i would have to explain my issue over and over due to their lack of note taking!! Comcast is a serious rip off with horrible ethics for business practice and have no concern for its customers! i literally had to bring my box in and explain my story once again before i could cancel service

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5
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Service at 11:30 am was superb! The Individual that helped me, made me feel as if she truly cared that I was getting the best deal with the best possible equipment for my price range.

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4
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Never had a customer service issue. Great internet service but cable tv goes screwy once in a while. Not cheap, but what is the days?

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1
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We went there to downgrade our service plan. A customer representative in this store told us he already waived the termination fee for us, canceled some services and more. He was lying and caused many troubles to us afterwards. He is a tall, big, white guy. Better avoid him or take a record when you talk to him.

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1
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First I applied online for cheapest (49.99$) plan without contract , but I shocked whith first bill that was (309.00$) with contract. Thats why, I went 2 times to this store about my plan, and one of them told me we puted for you better plan . Finally I payed 175.00$ and said to me yr next bill will be 60.00$, but now i see in my account online it's 139.00$. Inside store they played with a bottle of water together. extremely i don't recommend comcast(Xfinity) services.

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1
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Somehow my user name, my password, & my security question have been changed so i cannot access my account. I have tried for 3 1/2 days to get it corrected. I have used online chat 5 times; I have used telephone support 4 times and have spent hours on the phone or online. Today i used telephone support from 7:27 when i actually spoke to a human, until 8:34 with no ability to get me into my account. This company puts Bank of America (which has the absolute worse customer service) to shame in it's inability to take care of their customers. It is a good thing they are a monopoly; in the private sector they would be bankrupt. They charge exorbitant rates and have no follow through or delivery. Wish there was a minus rating i would give them -1000.

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1
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Approved for internet essentials, great! Then my bill reflected full price. I spoke to them three times and they supposedly fixed it, now I have cancelled completely to avoid any more fees, and supposedly my account was zeroed out, because I can't pay it anyway! I was told I would get confirmation it was zeroed out in email but it was never sent. What a headache. I knew Comcast was horrible, but I thought they had this program ironed out. Nope.

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5
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I was wary because of the bad reviews. Frontier was gouging me, so I signed up with Comcast. I have nothing negative to say. I have had a great experience.

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1
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One work describes Comcast: incompetence. During my entire 6 decades of life I have never encountered a situation, or a business that operates on such an incompetent level. They must solely rely on the fact that so many of the areas they operate in have no other source of internet access for their customers other than Comcast. Proof that having a monopoly on a given item allows a company to operate at well below sub-standard levels. It's almost worth selling our home and moving to a new location just to allow us access to a different internet provider. I wrote the previous statement a few months ago. Since that time our opinion of Comcast has changed dramatically. I never would have thought things could get worse, but their service, and their customer service have gotten even worse. My advice if you're planning on moving anytime soon is to make sure you're not moving to an area where Comcast is the only service available. Personally, I think it would be worth giving up your career, leaving friends and family, and relocating entirely rather than be stuck with Comcast as your internet service provider. I can't express this strongly enough: Stay away from Comast.

xfinity.com
1
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I upgraded services and was told I would be charged a one-time pick-up fee to pick up my digital box from a store. I commented how I thought that was insane and all of a sudden, 10 seconds later the Rep's "manager" waived the fee. There wasn't even enough time for a person to actually get an approval from another person. Honestly...charging me to pick up a device that is stocked at their store...completely insane.

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1
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This is the worst and the rudest comcast office in the nation....why, because you are in Tucson....they charge me 23x extra data in a month, and its like i am running internet cafe....I only live in one bed room apt....Shame on you comcast to out source the job abroad...there is enough people in the US can do the job.....calling center in Philippines is the worst...they only good at verifying account information after that good luck....scrow comcast....i already disconnected my service....and i am filling a sue aginst them since they can't proof anything

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1
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Comcast has an internet cap. Internet in Tucson is like gasoline. We have to conserve it...or...they are milking the crap out of those who are using the internet for streaming on smart TVs which Comcast does not like. Had to give one star since you cannot give zero. Comcast scum. Do NOT sign up with these people at all unless you like punishment and frustration. Since paying my outragous bill ($270), my modem keeps resetting itself over and over and I cannot get a normal connection. Customer service, which has been out-sourced to some other country like india or pakistan, have no clue and just want to reset the modem from their end. Aaaand, after 5 of those it is obvious it does not help. Cannot WAIT to move away from their coverage area. Nuts.

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1
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To be honest, the internet works fairly well since we have one of their high speed packages. Well, we do have to reboot the modem at least once a week, movies on Netflix stutter and stall every time we try to watch something, and more often than not if we're working on two computers at once things slow down to a snails pace or stop altogether. But aside from it not really working most of the time, it's really great if you don't consider the fact that they continually add on fees for one thing or another. In our last bill they added a "one time fee" of $75. We get to experience the joy of contacting their customer service tomorrow regarding that one. And forget getting anywhere with their customer service. For one thing, most of the time the people on the other end of the phone have such heavy accents they can't be understood. If you are lucky enough to get someone speaking decent English, no matter what you ask them all you'll get in response is a continuous flow of apologies and sales pitches for higher priced packages. An example of a call to them: Customer: My internet isn't working. Comcast: I'm so sorry to hear that, please let me apologize. Have you heard about our new bundle package? Customer: I don't own a TV and I only have my cell phone. I don't need a bundle, just reliable internet. Comcast: Oh, I'm so sorry to hear you don't have a TV. Let me tell you about our bundle package which includes TV and phone. Customer: I don't own a TV! Comcast: I apologize, I'm so sorry. Perhaps you could buy one? Let me tell you about our bundle package... And on and on it goes... I think Comcast is incredibly lucky (or they planned it) to be the only provider available in a lot of the Tucson area. Having a monopoly really gives a company the freedom to provide a very bad product without having to worry about their customers switching to someone else. I've talked with dozens of people who would switch in a second if there was another provider available.

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3
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Actually, I'd give 4 stars for the internet service — it was rarely down, it was reasonably fast and reasonably priced. The problem is that when you need to end your service, or if you have any actual issues, the Customer Service is virtually useless. Everyone has a rigid set of scripts and no one actually listens, let alone attempts to help. Prices quoted are not available when actual installation occurs, trying to find whom to speak with to cancel service is like some comic-tragedy of bureaucratic red tape lost in the automated phone system or on permanent hold. And then, no matter what the live Customer Service representative says on the phone, you arrive to turn in your equipment to find there is some bill. It usually isn't much but it's the final cut. I do short-term training work around the country and I've had this problem is every location I tried Comcast-Xfiinity. Trying to end my account the two times I have used them for internet service has been such a hassle, I won't be using them again. Frankly, the shareholders and Board of Directors need to require the executive and management levels all take a course on Behavioral Economics to understand how these nickel-and-dime tactics backfire in the long term. Whether I want to or not, I'm being forced to use my T-Mobile unlimited data plan as my web hotspot because I don't want to give the cable companies another penny. including Comcast.

xfinity.com
3
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The one representative at the service center was polite and efficient. However, it is impossible to speak to a local representative by calling the local number. That number just directs you to the international call center. It takes nearly 5 minutes of stupid menu options before you're allowed to speak to a human, who, while also polite, can do nothing but put a note on your account. The automated phone menus are overly limited and end up wasting much time, and forcing you to provide inaccurate answers just so you can get to a service agent.

xfinity.com
1
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terrible customer service the rep hung up on me because she could not answer my questions. Gave me the list of channels that I should be able to access and 90% of them either go to channel 228 subscribe or to channel 79 a latino channel...i do not speak Spanish. The she told me that the box I have is not the correct one. Comcast installed it and it has been working for almost 2 years....so if Comcast installed the wrong box....that is not my problem perhaps if Comcast sent less mail they could afford customer service reps that know what they are doing and might actually help the customer.

xfinity.com
5
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Nash Roibal, the service tech came out after we were unsuccessful getting the units activated over the phone. He was thorough, responsive and professional. We were able to get the system up and running. Nash makes Comcast look good!

xfinity.com
1
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Your automated phone system sucks, it is the worst I have ever encountered, I tried 5 times to get to techical support - instead of routing me to a person it told me I could find out about outages on the internet (whaaat!) and then disconnected me. For the money I pay for your service you would think I would to get to a live person - really bad customer service!!!

xfinity.com
1
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My sister and I took my mother's death certificate in to the store to have the service switched to my sister's name. We told the person who was helping us that my mother's estate was in probate and we were having difficulty with the attorney handling it. We also told her that we were having a severe financial crisis and needed to reduce the bill. She was so nice and told us our bill was going to be 104. Going forward and she was crediting our mom's account for the past 90 days, a total of 400 + dollars. We explained that we would not be able to cash the check since she had no accounts leftbopen. The rep told us to bring the check back into the store, even though this isn't what they normally do, she would post it to my sister's account as a credit. We were thrilled because we would not have to pay the bill or a few months. She was very concerned that if we got a survey we give her top marks... she told us that at least 3 times. So today we went into the store with the check and was told there is nothing that could be done, no way to credit our new account and no way to get a check in any other persons name but my moms. I asked to speak with the manager and the rep told the manager that she never told us she could credit our account. So our new bill is 140.00 not 104. And we have no way to get the 400.00 back because the sales rep lied to us to get a good survey.

xfinity.com
5
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Centurylink internet is for old people who like slow expensive internet. Centurylink wanted to charge $81 for 20 mbps once we cut off Directv (cable is a scam unless you use it to watch sports, everyone - I mean 5 minutes of programming and then 5 minutes of commercials? You literally watch just as many commercials as you do programming) so we decided to switch over to Comcast. Comcast has actually gotten a lot better! I ordered the self install kit online and picked it up that same day at the Comcast store and it was really nice because there was no wait and we were in and out in five minutes. We set up the kit but we weren't able to get internet so they sent someone out to get the internet set up for us the next business day and they waived the fee! Comcast used to suck really hard but they are actually really good now. So glad we switched over :)

xfinity.com
5
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Xfinity Comcast storefront the only one in all of Albuquerque New Mexico no wonder it has a really poor score I feel bad for Comcast. because I really love Comcast and I value every bit of improvement that they put towards their service

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1
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Where's the 0 star button?! Hate, hate, hate Comcast. Stay aaaaaway!

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1
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Phone disconnected at Comcast office, 4800 Cutler Ave, ABQ. What kind of service is this??

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2
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Still waiting for internet service......when and why not!

xfinity.com
1
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Sucks

xfinity.com
5
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Great customer service

xfinity.com
3
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No Saturday hours.

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1
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yeah.

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5
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1
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5
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1
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Did you know, that after Hurricane Ike hit Texas, that Comcast sent all of their customers bills of collection for the equipment damaged by the storm? I would honestly recommend DishNet to anyone in Las Cruces. My parents have it in Deming, just 26 some odd miles from Mexico and they have amazing internet. Meanwhile, Comcast is giving me 2.87mbps, like really?! They have came to my house probably ten times since we signed up with those nazis and they "put signal amplifiers" on our modem.... Yet, my connection has seemed to get worse....

xfinity.com
1
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Horrible and completely unprofessional customer service. I called to disconnect my services and wasn't shocked to speak with an uneducated fool with an attitude. I am usually very patient, but this lady was too much for me. For the life of me I do NOT understand why companies like Comcast do not spend their money in the right places - customer service should be one of the top three, no questions asked. Comcast - hire educated people and then spend the money to train them properly! I am a boss and I do NOT put up with sh** like that - period. I agree with Jo's post on December 28, 2010. Interested customers: find another cable company.

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1
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Was about to switch to Comcast. Glad in read the reviews first.

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1
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your freakin' internet service freakin' sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

xfinity.com
1
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While the people at the store have been fine, the actual internet and TV service is terrible.

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1
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We have been with Comcast for a while. Do not use the., they are horrible.

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1
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5
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1
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Worst, Worst, Worst !! Go for comcast if you are prepared to deal with faulty modems from comcast, plan to call technical support every other day and face worst customer retention/customer service.. Zero star!

xfinity.com
1
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The most expensive cable service, charge for every piece of equipment, converters were free at the start, without notice started charging for them & extra for HD! I hope where I live they will start offering another service option like Fios which is more reasonable. You are forced to take a package or else you are paying more for just cable. I don't know how they get away with it. Customer service just as bad, right now having a problem & their # is not working, getting rapid busy signal. Really should be 0 star or less but can't remove. As far as the negatives about those in the Jersey City, I found them to be courteous and attentive. Also you have to persist is getting a qualified individual if you buy your own telefony modem, you will be told that its the modem your bought (I bought the same make and model they charge monthly for) but hopefully you might get someone who knows what they are doing and not someone who can't communicate in English that can be understood.

xfinity.com
1
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There's absolutely nothing I like about this company and their services. Internet is EXTREMELY SLOW. I'm currently paying for 50 to 75 mbps and I barely get 10-14 from any of my devices. All of my calls with wifi customer service were a joke and all they do is give you the run around - restart the modem, resend the signal, BLAH, BLAH, BLAH. Only works for the first 2-3 hours then back to the same slow problem. I have over 5 case reports with them, meaning we tried it all. The company is just not giving their customers the services that we pay for. My cable TV constantly freezes so I have to restart the garbage set top box. It's always something new. My bill has never been the same price every month it's always more then it's supposed to be, mind you I'm locked in a 2 year contract and was told it would stay a certain amount every month. I can't believe with all of these complaints and bad reviews Comcast hasn't done anything to better their services. You can tell all they care about is their money. They charge for every little thing which I don't mind BUT I expect the services to be amazing not below average, if that. I can't wait until the termination fee drops a little so that I can finally jump ship. Even if this company offers free services I still wouldn't sign up, EVER!!!. You live and you learn. I will NEVER be a comcast customer again.

xfinity.com
1
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I asked not to have an HD box because it is 10 dollars a month extra for EACH tv you want HD on. Since I am getting only basic cable that is 13 channels at 10 dollars a month for HD. The same channels you get with a HD antenna from walmart. Well they installed and billed me for an HD box anyway. In addition they rent out their wireless modem to you for 10 dollars a month. I purchased my own and am still being billed for one of theirs. Good luck calling in to discuss the issue with them. Limited hours and a maze of automated BS will have you on the line at least 40 minutes per call.

xfinity.com
1
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Comcast has become the worst cable company. You would think that for the prices and all the taxes and hidden fees they charge us we would get better customer service. Granted there are a few good reps. Hints the word few because i can count on one hand the amount of times i have came across one. The payment cents are even worst. The one here in jersey city nj needs a deep cleaning. Also when it comes to billing i have a real concern that they are charging more then what they should. Prime ex. My bill said 141 but when my sister went to pay it the machine told her 144. When i called customer service the automated machine said 141 total with upcoming bill 311 but the bill i received said 320. They want you to pay via a checking account or a credit card and i don't want to pay that way. Going into that ghetto payment center stress me out so i allow my bill to lapse to avoid the rachetness of some of the workers. Honestly for as long as i have been been going their the only agent i can honestly say give me the best service is ms.paige if she is not their i walk out. I can't with them anymore. Thank god fios finally came to my area in the next 2 to 3 months i will be leaving comcast for good. So sad to say but their customer service has really gone down the drain and my family had them for over 22yrs. If you are thinking about getting comcast weigh your options first.

xfinity.com
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Horrible service, incompetent tech support. after an hour on the phone trying to troubleshoot connectivity issues, and talking to 3 different people, they could see there was a network problem not how to fix. They said a technician would have to come out and that I would be charged even if it was a Comcast issue. Next available technician was in over a week. When I asked to try a new modem that they should overnight to me, they refused. If the modem worked, great! No technician needed. If it didn't, the technician could still come and take the extra modem back. Seems logical to me. She reiterated that they could not send a modem or schedule an earlier visit. I then asked to speak to a manager and magically an appointment opened up tomorrow morning... That is good for me but why would good customer service not be offered from the start?

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I am unable to sign into HBO-GO after having no trouble doing so previously. This morning I called Comcast to resolve the issue. I was passed around like a bottle of Thunderbird to 4 different people. After over 35 minutes of waiting , holding, verifying account information ad nauseum, it seems I may have finally gotten the right person/dept. Hallelujah! The new and allegedly correct person to help me is now on the line. Goody...getting some place now! And you guessed it, disconnected. Just part of their wonderful bundled services.

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5
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I'm, actually, having a great time with the very helpful staff. I've had a zippy time paying a bill and a POSSIBLE modem hiccup handled with a "just bring it by and we'll switch it out for you..". I showed them these reviews afterward, and thank them for the opportunity to write an alternate review. I was thanked, as well.

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1
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Worst horrible service I have seen. Service reps are incompetent and customer service is horrible! Looking to change service.

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1
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Customer service is horrible!! I ended up canceling my service today bc the rep that was supposed to help solve a mistake they made, instead she was beyond rude and incompetent... I will never go back to them!!

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1
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I went there to replace my model because the Eastern Indian (Glatis) said my modem had expired and that I needed a new one. I show up at 1:15pm and there was about 20+ people in line and only 1 customer service representative. The only time I have seen things that bad was at the DMV.

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There is a ladies working for com cast that stole my mother's money and com cast won't give it back so don't get comcast

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They took money out my account after I paid 770 worth of bill and had a zero balance. They took 438.53 more out of my account on another day and it was in pending status. I called them several times while in pending. They pretend like the bank suppose to refund. My bank couldn't take the authorization off so Comcast waited until it cleared and want give me my money back to pay my rent. They pretend like they escalating and I have talked to supervisors who keep saying they putting in tickets but it has been a week. They could have gave me my money back when it was pending. One of the reprensatives stayed on the phone while we called the bank. Annother reprensative told me if i put in a ticket it could take 6 weeks. It is my rent money. I hope the Director reads this because they keep giving me the wrong number. They gave me the number to collections instead of billing. How stupid can you get.

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I hate to join the bandwagon of Comcast haters, but their customer service is deplorable. Poor communication, no follow-up & a complete lack of care or attention to the needs of their customers. I thought I had a single light of hope with one of the employees at this location, but she let me down when she completely failed to follow-up on my request.

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1
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I moved and left my account active with a $32 CREDIT. (Couldn't tranfer service to new place.) 6mo later I moved to another new place and called to reconnect my service. They connected my service then mailed me a letter denying me service. Later, I tried to add wifi via online. I called because I couldn't access my new address online. They declined me Internet because my old account had a $32 balance. I had to explain to the tech "due" Balance vs "credit" balance and that they owed me money. I requested transfer of account credit balance to new account and install of internet. 3 weeks later I got a $32 refund... I never did get that Internet install.

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By far the worst experience I have ever had on any purchase I have ever made!! Working in the customer service industry I hate to even speak on the subject but hopefully someone will read this and think twice. The internet speed is average at best and there is no help from the customer service!! They will send bills to the wrong address and then send you to collections even though you have set up auto pay (have had to set it up multiple times because they keep removing it)!! Absolutely terrible!! Do yourself a favor and go to somebody else for service!!

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1
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This company is horrible been trying to get internet for 2 years and after 5 techs have come out still have no internet and always get someone on the phone you can't understand with no help at all

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3
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Deapite Comcast being greedy and putting a 300 gb data cap The center is pretty big and and was a little crowded was in and out in 30 mins The people were not so polite but i got my work done

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1
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I'm an old lady. But still smarter than any tech who works for Comcast/xfinity

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1
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Customer service sucks big time you go in to make payment it your turn when you are call up the lady do not know how to work her computer I waited a long time I told her never mind I do not have time to wait they need to get their stuff together

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It is open. now called xfinity.. yes bad service specially from security guard, i got the about 6:50 and he didnt let me in. He said "we close at 7pm" and i had spoke to them on the phone but he didnt care. When i told him i had already talked to them he ignored me and turn around. Not one of the employees cared either...

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1
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Past 2 weekends there have been issues with the Internet and cable--which is extremely over priced. Only reason we're with them is because uverse cable isn't available and trees prevent us from getting dish. I'd welcome ANY cable provider with open arms aside from this company unfortunately.

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Comcast Equipment Store located in Olive Branch has a very rude and unprofessional customer servos rep by the name of Tess. She was absolutely no help and had an attitude from the beginning of our conversation. It's very said that a large company such as Comcast doesn't teach/promote better customer service for their customers.

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I use comcast because my apartment building will not allow any other, with that being said, I have been unsatisfied with my online performance for going on 3 years. Called several times and the terrible performance always returns. Everyone is polite but that's the only thing I can say positive about this company. Inconsistent, constant failure, horrible performance around the clock, and their answer is always to replace your router. Why does this company demand a premium price for mediocre service at best? Don't say I didn't warn you.

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THE WORST INTERNET PROVIDER IN OUR AREA. Since they are the only cable company in Mississippi they have no competition to be better than. Therefore they have a complete disregard for quality service. My family had to wait a month before finally getting Internet. After that the wifi/Ethernet works for about 30 minutes before crashing then waiting 10 minutes for it to start working again. We have replaced our router. The problem is YOU Comcast. Your service is not appreciated and if you are honking about switching to Comcast in our area DO NOT

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Since March 31, 2015 I have been attempting to get a problem of poor reception fixed. Every one of the Technicians has been polite and willing to help but.... after they leave the problem persists. When it rains or gets damp the picture "pixelates" and at times becomes unwatchable... The feed line has been replaced, signal levels checked, etc. etc..... The feed line from the pole to the house was replaced on 05-27-2015... They didn't bury it so for 2 months it has been lying on top of the ground. I stopped at the office on 07-18-2015 (again requested the cable be buried) and was told that an appointment was made for 07-25-2015 to bury the cable........ This morning a technician called to verify we would be home and he would come out to do a service call. He had no information about what the problem was. He cancelled the service call and said he would submit a work order to have the cable buried.............. It's my personal opinion that the complete lack of customer service is amazing for a company like Comcast..... It would seem that they would attempt to "fix" a repeat problem rather than just ignore it.

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1
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Been trying for an hour with all number(s) disconnected....absolutely awful.

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1
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Not the correct phone number...number has been disconnected.

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5
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I'm kinda wondering why so many are dissing on the C.S. They treated me so good and even the manager went out other way to make sure everything was correct. I'm a firm time RV'er and love that some parks offer the cable/internet.

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I just signed up with Comcast for probably the 4th or 5th time...I sure do wish there was a better option in Tuscaloosa!!!! I so wanted to go with U-Verse this time around but the internet speed they offer at my complex is nowhere near enough for what we need. I'm so tired of being forced to sign up with Comcast if I want cable/internet. I told them over a year ago that I would never be going back with them again and they gladly let me go. They were so rude about it!! They know they are the only option for many people and they use that to take advantage of people!! While I will say their internet speed is fast...it doesn't make up for their disgusting customer service! This makes, not the 1st time, but at least the 3rd time that I've been fed inconsistent information from them!! The people on the phone will look at your account and tell you one thing and then the people at the service center will tell you something completely different!! Yesterday we went to the service center and this happened yet again!!! When I questioned the lady at the desk, she told me that she would add this service for me but she WOULD be adding the extra charge with it. Last week, we were told it was no extra charge and that the service was part of our package...not once, but by two different agents on the phone. When we confronted her about this she was unwilling to do anything about it and got an attitude. Screw you Comcast. Get over yourself!

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I went late in the afternoon and the store was packed. So I left and came back a couple hours later. There was no lines. And the agent who helped me did a great job. She was so nice and it took me ten minutes to get in and out. She was awesome and made me laugh. We had a great customer service experience.

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I've been trying for a MONTH now to get basic wifi and cable set up and they keep missing appointments. I got the self-installation kit and it does not work. They have sent me seven boxes of equipment that neveer makes a difference. Every person I speak with on the phone tells me that they're sending me someone to get me off the line, and nobody ever comes!!!!!! They are literally scamming everyone. DO NOT USE COMCAST!!!!!!!!!

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1
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If you have choice, do not do the comcast. Worst customer service, Worst internet.

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Comcast as a company seems to enjoy screwing over customers. It is however the fastest most reliable internet I've found in Logan, which isn't saying much considering the competition. I'd rate it a 4 for speed and reliability, but 0 or 1 for customer service, and 2 for price. They would give us just Internet, so I had to get the most basic cable, with about 120 Mbps, for 70 a month. I pray for the day Google deems us worthy of the fiber.

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I have Comcast because it is the only internet available a my house. But the people down at the store have been the opposite of customer service every time i have been down there. Even when i was setting up the account. On top of that we pay about seventy dollars a month for there fastest internet which rarely will make it through a whole movie on netflix without buffering about two or three times.......

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5
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Karen is officially the only honestly helpful Comcast employee I've ever interacted with. Our trip to replace a modem and get a new cable box was super fast and she was very knowledgeable, and helped to fix another couple of ongoing issues with our account. It was a very efficient visit and we got everything that we needed. This office was less busy than other Comcast offices I've been to as well. We only waited about 15 minutes, and when it was our turn I felt like we were treated respectfully and got the customer attention we needed.

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Let's see. No Internet on Christmas day to send emails to friends. No phone service on Christmas day to call family. No TV on Christmas day to watch Christmas shows. Yeh, xfinity triple cast is a wonderful option. If xfinity had any class they would not charge for the month of December. Not a chance. I will be on the phone (cell phone ) tomorrow trying to get them to not charge for one day of a ruined Christmas. Way to go xfinity!

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4
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I was prepared for the worst, because of previous experiences with COMCAST Support. However, this time I had to give my address, phone number, and "last 4 digits' of my SSN only twice to the AI voices. After that the connection to a reasonable human was prompt. I got my home service appointment set for 3 days out and the human only asked me once to upgrade my service to a more costly plan. "No" was accepted without argument. All in all, it was reasonable service. I am pleasantly surprised.

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1
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Terrible, terrible, terrible. Customer service, price, lies about deals, if there were zero stars i would choose it.

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4
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Okay I am not a fan of Comcast Corporate but the folks at this store do as well as can be expected. I have visited twice. Once mid-day on a Sunday, with no crowd, and I went straight to a customer rep and my equipment exchange was done very quickly. The other visit was the day before Thanksgiving and the crowd was amazing. They had a tablet to sign-up, leave a phone number to text you a warning, and they estimated the wait time. Mine was one hour. Could be a drag but for the texting. So I drove away and had lunch, watched the clock, and was texted and heading back all about the same time. Folks were pretty nice despite all the cranky customers, and my DVR exchange then went without a hitch. Oh they also ran a large screen showing the queue for the next 10-20 people, as I recall. They also had many reps too. So they did all they could. I recommend these folks.

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Very poor customer service - promised free HBO service for 12 months. When I called, because HBO was not on my TV after one week, I was told that they don't have that promo. Instead of free HBO, they put a charge of $15 a month on my bill without my approval. They could not explain how this happened either????? This is not the first time I have experienced poor customer service with Comcast. This is what comes of no viable competitor in my area for Internet services. When a company can hold you hostage, customer service is not a priority.

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Disconnect from phone customer service and onsite. 4 people working, 1 actually working. 3 people were searching concerts when there were other customers. Employee acknowledged the phone number for their site does not work; I know why...

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The staff have no knowledge whatsoever on their own equipment and plans. Got the wrong information multiple times and ended up paying more or with the wrong service. 0 stars

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