hrblock.com 1 Richard @2015-12-22 After moving to Florida last year, I had not found an accountant, so I tried H&R Block. They charged me $483.25 which is more than double of what I paid in New York and the woman who worked with me, Pat **, sold me an additional policy which they call "piece of mind", that insured against their errors. Well, she made a big error that cost me an additional $970.54. The IRS sent me an audit notice on 5/12/15. So I filed a claim with their company. On 5/21/15 I sat down with Bernard ** from their office. He filed the claim for me which was given claim number **. After waiting 4 weeks I called to check the status and was told that there was information missing that needed to be sent to claims. I was told that it was being taken care of. On 7/16 I called to complain and the file was given a new case number to expedite the process, the new number was **.